Landlord Complaint Record: #23-4895

The Residence Of North Dallas    |    Chris Hyzy    |    Dallas    ,    Texas 75287    Landlord Complaint 23-4895


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED MET MINIMUM REQUIREMENT Dec 12, 2014


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 23-4895 Filing Date : Sep 30, 2014
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 1, 2014
Mover Reservation & Receipt
upload Kept Private Renter Oct 1, 2014
Showing dates and amounts paid of rental and utility balance to the Resident Office.
upload Kept Private Landlord Oct 1, 2014
Apartment Lease Contract - Pg. 1
upload Kept Private Renter Sep 30, 2014
New Balance Due
upload Kept Private Renter Sep 30, 2014
Move out statement - Please review the attached dates of charges applied. They were billed for heavy wear and tear on 9/5/2014, I get keys to my new unit until 9/6/2014, my movers didn't move me until 9/7/2014. I have that documentation from the movers as well.
upload Kept Private Renter Sep 30, 2014
Move out statement - Please review the attached dates of charges applied. They were billed for heavy wear and tear on 9/5/2014, I get keys to my new unit until 9/6/2014, my movers didn't move me until 9/7/2014. I have that documentation from the movers as well.
upload Kept Private Renter Sep 30, 2014
Corporate Carpet Vendor invoice.
upload Kept Private Renter Sep 30, 2014
The cleaning / maid service advised the office the carpet was worn out to the backing.

LANDLORD / MGR : Chris Hyzy RENTER : Kept Private
Property Name : The Residence Of North Dallas      
Address : 18625 Midway Road Address : Kept Private
City, State - Zip : Dallas, Texas - 75287. City, State - Zip : Dallas, Texas - 75287.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Carpet Replacement Unit # 4313 / Transferred Balance To New Unit # B1313
Fair Resolution according to renter :
  1. Refund Deposit Withheld For Unit $4313 ($200.00)
  2. Refund Amount Applied for Carpet Reimbursement ($486.15)
  3. Reimburse for all RPA® Fees
  4. Reimbursement of any court cost / legal fees associated with this claim.
  5. Waiver of any late fees,charges, etc. I incurred due to the mishandling on my account ledger.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

Moved into unit # 4313 in December 2013; in which I was informed the flooring was replaced. I transferred to another unit on site 9/7/2014; in which i get a statement saying that I have a past due balance of $1066.98 (for 7/2014 - 9/7/2014 past utilities & the carpet replacement). In short, They quickly recanted the balanced owed after I disputed the $580.00 in past due utilities. My utilities, fees, etc. are deducted off the top of my rental payment. Just wanted to give you sound background information on how the bookkeeping for this property tends to be deemed unreliable. I spoke with Chris (Asst. Property Manager) on 9/26/2014 in which he confirmed (1) they do not use a move-out inventory sheet; (2) they have photos of some units, however he didn't have any for unit #4313; and (3) he said he was only required to provide me with photos and/or the invoice from vendor in which made the charge valid. He said, he would investigate the matter with his vendor and the response I got today is included in the attachments.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Landlord Oct 2, 2014 71.170.149.227 Explain why you can't accept / Offer Alternative Resolution.
Renter Oct 1, 2014 12.68.145.225 I will pull the money orders in which I had to provide to the Leasing Office in order for them to hold the unit. I was prematurely charge for the carpet on 9/5/2014 according to the ledger provided by the Resident Services office (refer to attachment). I was not supplied keys to my new unit until 9/6/2014. Mighty Movers moved me on 9/7/2014, please see attached receipt. The quote provided by Mr. Hyzy is dated 9/9/2014. How is the quote dated 4 days after the charge was applied to my ledger? In addition, I've include a screen shot of PayLease payments to the Resident Office in which the September payment was made on-time and more that my pro-rated amount quoted of $223.53. Proposed Resolution: Is that the Resident Office will waive and/or credit my account back the $486.15 that was assessed for the carpet replacement and reimburse for any fees associated with my claim.
Renter Oct 1, 2014 12.68.145.225 Explain why you can't accept / Offer Alternative Resolution.
Landlord Oct 1, 2014 71.170.149.227 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (31)
Agent Date Response
SYSTEM Dec 12, 2014 The case has been resolved as 'Met Minimum Requirement'.
SYSTEM Oct 2, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Oct 2, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Oct 2, 2014 LANDLORD UNABLE: According to the response made by Chris Hyzy, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Oct 2, 2014 LANDLORD EXPLANATION: The Landlord Chris Hyzy cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: The complaint listed is not valid. Keisha Moore never had a security deposit assessed in her old apartment #4313. Attached is the copy of page 1 or the Apartment Lease Contract. Under Paragraph 4. Security Deposit, you will note that the deposit is "$0.00." With regards to the $225.00 charge on 09/18/2014, the last line item on the Move Out Statement, this is a reversal of late fee charges that were assessed. Keisha failed to pay September's rent prior to transferring to another apartment. As a courtesy, I waived $225.00 in late fees since she was transferring to another unit on property. This is not a deposit refund nor a credit that would have been applied to the carpet replacement charges. The balance for the carpet replacement is valid, invoice copies have been provided with the Move Out Statement. Thank you, Chris Hyzy Assistant Manager
SYSTEM Oct 1, 2014 New file uploaded by Tenant.
SYSTEM Oct 1, 2014 New file uploaded by Tenant.
SYSTEM Oct 1, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 07, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4895 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 1, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4895.
SYSTEM Oct 1, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Oct 1, 2014 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Oct 1, 2014 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Oct 1, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Oct 1, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Oct 1, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Oct 1, 2014 LANDLORD UNABLE: According to the response made by BH Management Services, LLC, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Oct 1, 2014 LANDLORD EXPLANATION: The Landlord BH Management Services, LLC cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: The complaint listed is not valid. Keisha Moore never had a security deposit assessed in her old apartment #4313. Attached is the copy of page 1 or the Apartment Lease Contract. Under Paragraph 4. Security Deposit, you will note that the deposit is "$0.00." With regards to the $225.00 charge on 09/18/2014, the last line item on the Move Out Statement, this is a reversal of late fee charges that were assessed. Keisha failed to pay September's rent prior to transferring to another apartment. As a courtesy, I waived $225.00 in late fees since she was transferring to another unit on property. This is not a deposit refund nor a credit that would have been applied to the carpet replacement charges. The balance for the carpet replacement is valid, invoice copies have been provided with the Move Out Statement. Thank you, Chris Hyzy Assistant Manager
SYSTEM Oct 1, 2014 New file uploaded by Landlord.
SYSTEM Sep 30, 2014 New file uploaded by Tenant.
SYSTEM Sep 30, 2014 New file uploaded by Tenant.
SYSTEM Sep 30, 2014 New file uploaded by Tenant.
SYSTEM Sep 30, 2014 New file uploaded by Tenant.
SYSTEM Sep 30, 2014 New file uploaded by Tenant.
SYSTEM Sep 30, 2014 The RPA server has sent an initial email complaint notice to BH Management Services, LLC The Residence Of North Dallas concerning the Complaint filed by the tenant: Carpet Replacement Unit # 4313 / Transferred Balance To New Unit # B1313. The email address was provided by the tenant at the time of filing.
SYSTEM Sep 30, 2014 An email confirmation was sent to the tenant at 09-30-2014 20:27:58. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 30, 2014 The RPA server has sent an initial email complaint notice to BH Management Services, LLC The Residence Of North Dallas concerning the Complaint filed by the tenant: Carpet Replacement Unit # 4313 / Transferred Balance To New Unit # B1313. The email address was provided by the tenant at the time of filing.
SYSTEM Sep 30, 2014 An email confirmation was sent to the tenant at 09-30-2014 20:24:21. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 30, 2014 CONFIRMATION OF COMPLAINT: A complaint about Carpet Replacement Unit # 4313 / Transferred Balance to New Unit # B1313 has been filed pertaining to 23-4895 or BH Management Services, LLC located in Dallas, Texas 75287. Case is pending mailing confirmation.
SYSTEM Sep 30, 2014 Complaint 23-4895 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.