The Vintage Lofts At West End    |    UDR    |    Tampa    ,    Florida 33606    Landlord Complaint 23-4978

On August 16, 2014, I vacated the premises after performing a final walk through with a member of the leasing staff and signing documentation that I returned all the keys and remote access. I also confirmed that my forwarding address was current. I left the premises thoroughly clean and without any damages, which the leasing agent performing the walk through agreed that the property was in “great condition”. The leasing agent verified that my account was in good standing, up to date and I did not have any outstanding charges. The leasing agent also communicated the time period I should expect having either a check for my $500 security deposit or a certified letter stating why if any portion of my security deposit was deducted mailed to my current address. In May 2014, per the leasing agreement, I submitted to the leasing office a written notice to vacate that also included my current address. As a courtesy to the property management, this written notice provided the property manager with more notice than the 60 day notice as required in the leasing agreement. On August 29th, I called the leasing office because I had not received any notification regarding my $500 deposit. I did receive a check for $84 with no documentation nor explanation for amount refunded. I assumed, due to lack of any communication verifying reason for amount, it was for the balance they owed me for leaving earlier than the time range I paid in full for that month. It was confirmed they had my mailing address. The leasing agent again confirmed that my current address was on file. This was the third time I provided my current address to the leasing office. On September 9th 2014, I called the leasing office again and was directed to contact Jennifer in the business office, to verify the status of my security deposit. I left her a voicemail message and provided her my contact information. She did not attempt to contact to me. I called again on September 19, 2014, and still no one from the leasing office or business office have made any attempt to contact me. As of September 22, 2014, I have not received my security deposit or any documentation stating if my security deposit was not going to be refunded in full. I sent a certified letter of demand for payment by 10/2/14, which I did not received any formal rebuttal or repayment for my deposit. When I first moved in I also paid a $300 nonrefundable pet deposit along with the refundable $500 security. Iam requesting the $500