Landlord Complaint Record: #23-5072

WALT PEASE & ASSOCIATES, INC    |    Fredrika Bunger    |    ANCHORAGE    ,    Alaska 99501    Landlord Complaint 23-5072


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CASE CLOSED CASE DROPPED Nov 30, -1


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-5072 Filing Date : Oct 28, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord Nov 6, 2014
Please let me know if you have any questions.
upload Kept Private Renter Oct 28, 2014
TV Bill that they have sent , surprisingly there is charge for a remote also for a new TV and the date was august-14 which is after a 3 months the tv was replaced and never informed me that its going to be charged to me
upload Kept Private Renter Oct 28, 2014
Email Conversation about TV Issue
upload Kept Private Renter Oct 28, 2014
Email Conversation about TV Issue
upload Kept Private Renter Oct 28, 2014
The emails shows they came up with charge of TV in the month of October which was replaced in May/June. And surprisingly they charged for remote also
upload Kept Private RPA Mailing Center Nov 5, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Fredrika Bunger RENTER : Kept Private
Property Name : WALT PEASE & ASSOCIATES, INC      
Address : 380 E. 11TH Ave., #121 Address : Kept Private
City, State - Zip : ANCHORAGE, Alaska - 99501. City, State - Zip : CHARLOTTE, North Carolina - 28273.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deduction In My Security Deposit For TV That Got Stopped Working On Its Own
Fair Resolution according to renter :
  1. REFUND OF 437.68 USD

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I leased apartment address 1170 DENALI st 233 , Anchorage , AK-99501 almost lived there for one year. In the month of April/May the TV in the unit working all of sudden and as per the process I emailed the management. They have send some person and he looked at it and took it with him. They replaced the small may be 18inch or 19inch TV temporary. I told them to replace it as it was of no use because the original was smart TV and as per their list of furniture the minimum configuration of TV with 37 inch. So I opted for it as part of maintenances. They have not replaced that till 30 days or 45 days and on June 19 they replaced the TV and they the old TV was not repairable so replacing the TV and person who brought told the cost will be owned by owner. Then when I was leaving the apartment in October the management has come up with an invoice saying I have to pay for the TV. They have sent an invoice for 437.68 USD for remote and TV separately listed on invoice surprisingly and invoice was past dated with August-14 date on it. I rejected this to pay as the TV was not working because of any physical damage, it is an electronic device and stopped working all of sudden. I tried to talk with management but they were lease bothered to listen to me. I said even i am ready to pay though it’s not part of me if amount divided between management, me and owner. That also they did not considered and they have deducted 437.68 $ from my security deposit which was 800$ and refunded me remaining amount. I would like to say for the TV I am not at all responsible to pay, they have not told me in advance that it’s going to be charged to me via email as per the process and they did it purposefully to steal my security deposit. So I need justice and I need refund of 437.68 $ and the all the expenses that I may incur for filing this report.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Landlord Nov 12, 2014 206.174.51.4 Explain why you can't accept / Offer Alternative Resolution.
Renter Nov 10, 2014 71.75.177.82 There is no explanation or further alternate solution provided by Lease Office/Management. The communication also clearly shows I never accepted to pay for the TV which was NOT damaged by me. They were insisting not responded to my explanation so I have told them alternate options. But I never committed to pay any amount and I am not responsible for that. You can refer any tenant agency for a flat which is of 2100 USD per month and maintenance is part of it no tenant will pay for a TV which is stopped working on its own. This is injustice in any case. I need refund of the money. I proposed the alternate solution but they were not interested, So I am also firm now that the charges thrown on me are not acceptable in any situation. I need to get my money back from them. this is only the correct justice for this case.
Renter Nov 10, 2014 71.75.177.82 Explain why you can't accept / Offer Alternative Resolution.
Landlord Nov 6, 2014 206.174.51.4 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (52)
Agent Date Response
SYSTEM Nov 19, 2014 Email Confirmation Sent to Landlord: The RPA has sent an email confirmation to the landlord to explain that the tenant has closed the complaint. The RPA is no longer mediating the complaint.
SYSTEM Nov 19, 2014 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM Nov 19, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Nov 19, 2014 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Nov 19, 2014 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early.
SYSTEM Nov 19, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Nov 19, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Nov 19, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Nov 18, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Nov 18, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Nov 18, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Nov 18, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Nov 16, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Nov 16, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Nov 16, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Nov 16, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Nov 15, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Nov 15, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Nov 13, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Nov 13, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Nov 12, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Nov 12, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Nov 12, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Nov 12, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Nov 12, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Nov 12, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Nov 12, 2014 LANDLORD UNABLE: According to the response made by Fredrika Bunger, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Nov 12, 2014 LANDLORD EXPLANATION: The Landlord Fredrika Bunger cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: This is the first receipt of the Notice of Complaint from the Rental Protection Agency. Please refer to the attached Quick Timeline, and emails exchanged between Sreenivas Sola and myself in regards to the TV remote and TV.
SYSTEM Nov 9, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Nov 6, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Nov 6, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Nov 6, 2014 LANDLORD UNABLE: According to the response made by SALLY BETZ, FREDRIKA BUNGER, WALTER, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Nov 6, 2014 LANDLORD EXPLANATION: The Landlord SALLY BETZ, FREDRIKA BUNGER, WALTER cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: This is the first receipt of the Notice of Complaint from the Rental Protection Agency. Please refer to the attached Quick Timeline, and emails exchanged between Sreenivas Sola and myself in regards to the TV remote and TV.
SYSTEM Nov 6, 2014 New file uploaded by Landlord.
SYSTEM Nov 6, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to SALLY BETZ, FREDRIKA BUNGER, WALTER in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Nov 6, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Oct 30, 2014 Delivery Estimate: The complaint notice sent to SALLY BETZ, FREDRIKA BUNGER, WALTER 23-5072 ANCHORAGE, Alaska should have arrived or will arrive within 24 hours.
SYSTEM Oct 30, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 05, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5072 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 30, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
SALLY BETZ, FREDRIKA BUNGER, WALTER
380 E. 11TH Ave., #121
ANCHORAGE, Alaska 99501

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Oct 30, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5072.
SYSTEM Oct 30, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Oct 30, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Oct 28, 2014 New file uploaded by Tenant.
SYSTEM Oct 28, 2014 New file uploaded by Tenant.
SYSTEM Oct 28, 2014 New file uploaded by Tenant.
SYSTEM Oct 28, 2014 New file uploaded by Tenant.
SYSTEM Oct 28, 2014 The RPA server has sent an initial email complaint notice to SALLY BETZ, FREDRIKA BUNGER, WALTER WALT PEASE & ASSOCIATES, INC concerning the Complaint filed by the tenant: Deduction In My Security Deposit For TV That Got Stopped Working On Its Own. The email address was provided by the tenant at the time of filing.
SYSTEM Oct 28, 2014 An email confirmation was sent to the tenant at 10-28-2014 14:26:47. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 28, 2014 CONFIRMATION OF COMPLAINT: A complaint about Deduction in My Security Deposit for TV that Got Stopped Working on its own has been filed pertaining to 23-5072 or SALLY BETZ, FREDRIKA BUNGER, WALTER located in ANCHORAGE, Alaska 99501. Case is pending mailing confirmation.
SYSTEM Oct 28, 2014 Complaint 23-5072 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.