Penklor Realty    |    Cincinnati    ,    Ohio 45246    Landlord Complaint 23-5133

We vacated the property on 6363 Zoellners Pl, on September 30, 2014. We provided a 30 day notice with our forwarding address. When my husband dropped off the keys to the Penklor office the receptionist asked my husband if he would like the walk through with the Property Manager. Was was then told she was not available that day and she would call him to schedule a time. This never happened. I contacted Penklor via email after several attempts to reach them by phone. The property manager responded on 10/24 stating she had not received any voice mails from us. The reason was because we were never given her direct information. She assured us we would receive our deposit before the end of the month. The 30 days had passed where I contacted Penklor again. This time Tony Engel, VP of Property managed responded stating they had sent the check to the rental property and not our forwarding address and later returned with they sent it to the correct address. After several emails Tony informed me on 11/5 that he would be unable to provide the check to us but would make sure we received it on 10/10/14. Once we received our check it was short the original deposit amount of $1575. When I inquired why the amount was short by $405.50, I received an email from Julie where she attached pictures of the damages and itemized list. Penklor failed to provide me with a walk through and an itemized list of damages in order for me to refute. They already have a new renter so this process is no longer available to me. They are charging me for a dishwasher that was broken since we moved into the property. It was leaking within the first day where we called their maintenance department. Each time the same problem would continue to occur. There were 3 different times someone came out to look at the dishwasher. The final time the repairman stated it needed to be replaced. When my husband spoke to a Penklor representative they informed us they were still trying to work with the homeowners because they did not want to replace the dishwasher. We never heard back from Penklor nor did anyone ever follow up with us. Therefore the dishwasher was unusable. Penklor is also charging us for carpet cleaning for normal wear and tear. I have pictures of the condition of the carpet when we moved in and would like that amount returned as well. We did not damage the blinds as they were in poor condition when we moved in.