Landlord Complaint Record: #23-5139

Platinum Castle Hills    |    Brooke Neal    |    Lewisville    ,    Texas 75056    Landlord Complaint 23-5139


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CASE CLOSED FORCE REQUIRED Dec 12, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-5139 Filing Date : Nov 12, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Brooke Neal RENTER : Kept Private
Property Name : Platinum Castle Hills      
Address : 5200 Windhaven Pkwy Address : Kept Private
City, State - Zip : Lewisville, Texas - 75056. City, State - Zip : Carrollton, Texas - 75010.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Carpet Replacement - Heavy Wear And Stains
Fair Resolution according to renter :
  1. They Should Try Cleaning The Carpet.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I received a Final account statement on 11/12/14 that we owe for Carpet replacement - Heavy wear and stains equal to $1,029.39. We were given no option but to pay for new carpet which is absurd. The carpet in the apartment is very cheap and didn't hold up to normal wear and tear in part probably due to poor installation, not being stretched and secured properly. After being a good tenant it is really sad to receive such a cold notice as quoted below: "Your move out charges have been outlined above. Please remit payment immediately to Platinum Castle Hills or call 972-899-6333 to discuss payment options. If no contact is made within thirty (30) days, this account will be turned over to collections without further notice. Thank you for your prompt attention to this matter."

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (29)
Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Dec 8, 2014 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.
SYSTEM Dec 8, 2014 Final Delivery Estimate: The 2nd written complaint notice sent to {Landlord Name} | {apartment name} | {City, State} is expected to arrive today or within 24 hours.
SYSTEM Dec 5, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Dec 5, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Brooke Neal Platinum Castle Hills, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Dec 5, 2014 WARNING! The landlord; Brooke Neal, of Platinum Castle Hills Lewisville, Texas 75056 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Dec 3, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Brooke Neal, Platinum Castle Hills failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Dec 3, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Dec 2, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Nov 25, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: December 02, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-5139 is pending final notice and response from landlord.
SYSTEM Nov 25, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Nov 25, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Nov 25, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Nov 23, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 22, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Nov 23, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Nov 22, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Nov 15, 2014 Delivery Estimate: The complaint notice sent to Brooke Neal 23-5139 Lewisville, Texas should have arrived or will arrive within 24 hours.
SYSTEM Nov 15, 2014 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 0
SYSTEM Nov 15, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Nov 15, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 21, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5139 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 15, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Brooke Neal
5200 Windhaven Pkwy
Lewisville, Texas 75056

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Nov 15, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5139.
SYSTEM Nov 15, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Nov 15, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Nov 15, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Nov 12, 2014 An email confirmation was sent to the tenant at 11-12-2014 19:04:26. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Nov 12, 2014 An email confirmation was sent to the tenant at 11-12-2014 18:41:30. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Nov 12, 2014 CONFIRMATION OF COMPLAINT: A complaint about Carpet replacement - Heavy wear and stains has been filed pertaining to 23-5139 or Brooke Neal located in Lewisville, Texas 75056. Case is pending mailing confirmation.
SYSTEM Nov 12, 2014 Complaint 23-5139 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.