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| CASE CLOSED |
FORCE REQUIRED |
Dec 12, 2014 |
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| RENTAL DETAILS |
Address :
City, State - Zip : , - . |
| COMPLAINT DETAILS (from renter) |
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I have repeatedly called landlord about the bad flooring for the past 4 months. I have sent two certified letters the last one had the rent check for November in it and they refused it. Rose left a message on my phone on Nov. the 5th saying she would send someone to look at it she also said a man died in the house from a fire. I called rose several times today but got no answer. Tonight Rose called me when I answered she said she had the wrong number. The floor is getting worse with each passing day. The floor sways when you walk on it. The tile in the kitchen is broken in several places.
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| INVESTIGATING AGENT - REMARKS (14) |
| Agent |
Date |
Response |
| SYSTEM |
Dec 13, 2014 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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| SYSTEM |
Dec 12, 2014 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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| SYSTEM |
Nov 23, 2014 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 22, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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| SYSTEM |
Nov 23, 2014 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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| SYSTEM |
Nov 22, 2014 |
PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager. |
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| SYSTEM |
Nov 15, 2014 |
Delivery Estimate: The complaint notice sent to Hugo And Rose Sapien 23-5140 Missouri City, Texas should have arrived or will arrive within 24 hours. |
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| SYSTEM |
Nov 15, 2014 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 21, 2014
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5140 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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| SYSTEM |
Nov 15, 2014 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Hugo And Rose Sapien
3122 Peach Tree Lane
Missouri City, Texas 77459
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0 |
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| SYSTEM |
Nov 15, 2014 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5140. |
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| SYSTEM |
Nov 15, 2014 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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| SYSTEM |
Nov 15, 2014 |
Complaint Accepted by RPA and is pending further processing. |
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| SYSTEM |
Nov 12, 2014 |
An email confirmation was sent to the tenant at 11-12-2014 21:10:00. The email included a confirmation of the complaint filing, case number, and pin. |
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| SYSTEM |
Nov 12, 2014 |
CONFIRMATION OF COMPLAINT: A complaint about Repair fondation, floor is broken in the kitchen, living room, and bedroom has been filed pertaining to 23-5140 or Hugo and Rose Sapien located in Missouri City, Texas 77459. Case is pending mailing confirmation. |
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| SYSTEM |
Nov 12, 2014 |
Complaint 23-5140 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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