Central Properties - Central Park II    |    Melani Wakefield    |    Austin    ,    Texas 78752    Landlord Complaint 23-5187

Tenant Hilsenton C. Alcee lived in Austin,Texas for 4 years before moving to Central Park II properties. Tenant never experienced any Bed Bug infestation in prior properties (Keystone Apartments - Apt 138 for two years, Parkside at Lake Creek - Apt 319 for 1 year, and The Villages of Sage Creek - Apt 834). Within 4 months of staying at Central Park II, tenant is experiencing bed bug infestations. Right after finding bed bugs, Tenant reported the findings to the Property Manager/Landlord. Property Manager notified the tenant that the property will contact World Wide Pest Control for an inspection. Property Manager quoted a pricing of $300 dollars before the day of inspection. Property manager also denied any bed bug infestations prior to the tenants lease term. Worldwide Pest Control inspected the apartment a day later, and quoted a $300 price for "Treatment." Central Park II is forcing the tenant to pay the cost for the treatment even though tenant is not at fault. Following strictly online reviews, Worldwide Pest Control Inc. is considered as one of the worst pest control companies in Austin. Property manager did not provide any options for better treatments or more experience pest control companies. Worldwide Pest Control has common partnerships with lower economic apartments throughout Austin. Also, Worldwide Pest Control was asked to inspect one adjacent neighbor rather than neighbors on both sides and below tenant for pre-infestation. Worldwide Pest Control made no effort to contact or communicate with tenant on best practices to control the problem. Bed Bugs are meant to be treated in a controlled environment and not as a small pest (I.E. Ants). They are, in fact, a parasite. Tenant is frustratingly concerned with transferring them to coworkers, friends and family members. However, is left to stay within the situation without an exit. The Bed Bug infestation has impeded their life, work, and ability to sleep comfortably. The dwelling is inhabitable. Further notes: Maintenance has Air Condition and Fire Alarm check once a month. They access the apartment unit in order to do so. They could have transported the bed bugs. The apartments are "Pre-furnished." Also, torn apart and discarded sofas and beds can be found outside of the dumpster area on a weekly basis. Less likely the cause, but Pigeons also roost outside of the window (where dead bugs can be found) and are known to carry a plethora of things. Thank you for your help.