Lakeside Landing    |    Boonee Williamson    |    Tacoma    ,    Washington 98465    Landlord Complaint 23-5196

In August (about a month and a half after we moved in) we approached our apartment office with a repair request for bedbugs, we were told we brought them in ourselves and that we would have to pay for the treatment. We politely declined to schedule through them and told them we would handle it ourselves if that was the case, and they agreed that was fine, and didn't have us sign anything or make any note that we had requested a repair. The problem reemerged in November and I began deep cleaning the infected room, all the while checking other rooms for possible signs and finding none (simple research makes this process very manageable) and then called Orkin to get a technician here to verify that our treatments were effective. The technician we had check our apartment said the problem was not at all bad and he felt uncomfortable trying to recommend the full $600 treatment plan because we were keeping them contained and effectively treating them. He said plenty of people had eradicated bedbugs on their own and he was confident that was the case with our apartment. Said technician then went to management to get details on a discount should we choose to go along with the treatment. We then get a call from management telling us they have scheduled an appointment with their own technician to verify that the bedbug problem wasn't bad enough to require immediate professional treatment (at their cost), and we agreed (originally they wanted to spray our apartment immediately, but seeing as how we all work a lot, we didn't have the time to prepare and we weren't comfortable with a treatment we hadn't requested and didn't know anything about). He was scheduled to come 11/21 (no time given by management) and no one ever came to our apartment to check, and if they had there was no note left to inform us. What we did receive were letters telling us that they intended to access our apartment and we have 48 hours to prepare for treatment. Not only is this too little time to prepare for a treatment, but we never consented to the treatment unless an inspection was done, and management has already told us they don't intend to cover the cost. They have also engaged in gaslighting (having changed their story about our technician three times) and stonewalling, lying about what we have told them and how we've approached them to place blame on us, and refused to negotiate with us a proper approach to this situation.