Landlord Complaint Record: #23-5313

The Manchester    |    Euless    ,    Texas 76039    Landlord Complaint 23-5313


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CASE CLOSED FORCE REQUIRED Dec 31, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-5313 Filing Date : Dec 16, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 1 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Dec 18, 2014
Some roaches found on our apartment
upload Kept Private Renter Dec 18, 2014
Some roaches found on our apartment
upload Kept Private Renter Dec 18, 2014
The photo was taken yesterday on Dec.18, 2014 of the bug found in living room
upload Kept Private RPA Mailing Center Dec 18, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : The Manchester RENTER : Kept Private
Property Name :      
Address : 100 Manchester Dr Address : Kept Private
City, State - Zip : Euless, Texas - 76039. City, State - Zip : Euless, Texas - 76039.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Inspection Cost
Fair Resolution according to renter :
  1. Refund The Inspection Charge + $ 35 (for Complaint Processing Fee)

RENTAL DETAILS
Address               :   
City, State - Zip   :   , 0 - .

COMPLAINT DETAILS (from renter)

I, on my parent's behalf, reported to the leasing office about a temporary skin irritation and was asking for their assistance. The person who answered the phone told me they would put us on pest control list that week. So when the pest control technician arrived, we just mentioned of this allergy. Now, we are of the understanding that pest control also helps with giving out recommendations and suggestions as advertised in Orkin's official website. But unfortunately, the person was in a rush and he told us to contact the management since they don't take care of bugs. By bugs, our understanding from limited English proficient person's prospective, was that is that they are a special breed of insects and not bed bugs. Now, when we contacted the management, the manager was all intimidated and said that she was going to order a bed bug inspecton. Upon inquiry, she said since we were the ones who reported 'bed bugs' and we had to pay for the inspection (86.55$) and all costs following the treatment after. She never took interest in clarifying the situation and was impatient. She also ordered to bring a bed bug in a zip-lock bag to the leasing office. It should be noted that no report was even made in writing and all communication was carried out orally. Also, despite ordering for pest control around every week and having a roach free guarantee during our tour, we see roaches and pests daily in our apartment. On Monday this week, no bed bug was found upon inspection by Envirotrol pest company. It seems the management is not interested in the welfare of the residents and bears grudges against any 'problem tenants' who complain or order service requests frequently and doesn't hesitate to retaliate against them for being a 'headache.' The apartment manager's we had issue was Melissa Honea. The assistant manager was Kathryn Graut. I had a case filed with BBB, but didn't get a follow up response. More over, pest control solutions had been ineffective. We see roaches the same day of pest control treatment.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Dec 18, 2014 76.184.197.101 1.A quick review of the apartmentratings.com shows a similar reckless behavior of the management team composed of Ms. Melissa Leverett and Ms.Cathryn Grout, ripping of the residents and not showing any genuine interest in the welfare of their residents. I do hope that the corporate headquarters would take care of this and hires someone who has been properly trained and knows how to behave with their residents. Otherwise, they are putting themselves as well their residents at a disadvantage.
Renter Dec 18, 2014 76.184.197.101 1.As of now, we are experiencing problems with fleas and spiders especially at night. I hope the management take care to see effective pest control solutions. Another problem is the leakage of garbage and waste food particles into our kitchen sink, dishwasher, and Also, I am not sure why we should sacrifice our health and hygiene if someone else wants to dispose their trash into our apartment.

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
SYSTEM Dec 31, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Dec 31, 2014 Final Disposition. Landlord has failed to comply with reasonable request to resolve this complaint. This complaint has been reviewed and is now closed due to tenants request to persue further legal action.
SYSTEM Dec 28, 2014 Case has been closed by Tenant request. Tenant is pursuing further legal action.
SYSTEM Dec 28, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Dec 18, 2014 New image uploaded by Tenant.
SYSTEM Dec 18, 2014 New image uploaded by Tenant.
SYSTEM Dec 18, 2014 New image uploaded by Tenant.
SYSTEM Dec 18, 2014 Delivery Estimate: The complaint notice sent to The Manchester 23-5313 Euless, Texas should have arrived or will arrive within 24 hours.
SYSTEM Dec 18, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 24, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5313 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Dec 18, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
The Manchester
100 Manchester Dr
Euless, Texas 76039

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42348015
SYSTEM Dec 18, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5313.
SYSTEM Dec 18, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Dec 18, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Dec 16, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug Inspection cost has been filed pertaining to 23-5313 or The Manchester located in Euless, Texas 76039. Case is pending mailing confirmation.
SYSTEM Dec 16, 2014 Complaint 23-5313 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.