Valley Estates Of Mabelvale    |    Monica L. Hale    |    Mabelvale    ,    Arkansas 72103    Landlord Complaint 23-5429

In late December of 2014 I called the office to report that I thought I had ticks of fleas in my apartment. I was told that since it was around the holidays, they did not know when they could have pest control come out but they would have pest control come out. My apartment complex is really good about responding to issues so I didn't worry about it because I knew it would be taken care of. On Sunday January 11, 2015, I was changing my son's sheets on his bed and I saw more of what I thought were ticks. A friend of mine told me that they were not ticks they were bed bugs. So I immediately called the office and left a message for maintenance to call me back to see what I could do. He called me back and told me that I could pretreat my son's room because I asked if I could until they could get pest control out. He informed me that he texted the manager and they will have pest control come out. Monday, January 12, 2015 they inspected my apartment. The next day I went into the office to see what they found and what was going to be done. The other associate in the office told me that is was bed bugs. I was also told that Monica, the manager, was gone for the day but will either call me or have me come in the office to talk about it. Wednesday afternoon Monica still had not contacted me so I called the office. She answered the phone. She informed me that I would be responsible for paying 1700 because my apartment was the only one out of the ones they checked that had them. I really don't think this is fair. I didn't purposely bring bed bugs to my apartment and I have not clue as to how they got there.