Landlord Complaint Record: #23-7362

Fiori    |    UDR - Dina Riley, General Manager    |    Addison    ,    Texas 75001    Landlord Complaint 23-7362


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CASE CLOSED CASE DROPPED Aug 26, 2016


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-7362 Filing Date : Aug 20, 2016
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : UDR - Dina Riley, General Manager RENTER : Kept Private
Property Name : Fiori      
Address : 3990 Vitruvian Way Address : Kept Private
City, State - Zip : Addison, Texas - 75001. City, State - Zip : Addison, Texas - 75001.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Ceiling/Walls Destroyed + Unreal Flooring Bills
Fair Resolution according to renter :
  1. Repair The Ceiling And Wall Damage Within Two Days.
  2. Waive rent from 08/08 (work started) until repairs completed.
  3. Reimburse for past and future cleaning costs, including duct cleaning and clothes cleaning/replacement.
  4. Revise flooring bills to reflect actual costs paid by Fiori
  5. Provide compensation for violation of the Texas Deceptive Practices Act , privacy rights, quiet enjoyment rights.

RENTAL DETAILS
Address               :   3990 Vitruvian Way, Apt 454
City, State - Zip   :   Addison, Texas - 75001.

COMPLAINT DETAILS (from renter)

Transferred to 454 after being assured construction/plumbing work completed. Knew to ask because already lived through this in old apartment (but that took two days). Immediately after move in, construction began with no warning. Ceiling and walls destructed and replaced with cardboard in bathroom and dining room, wiring behind washer/dryer exposed so can\\\'t use. Cut hole in walk-in closet ceiling, all clothes covered in dust. Already going on for two weeks, no end in sight. No privacy, need to get out by 8 am every day because workers come and water is turned off. No useful purpose to this construction, nothing needed to be repaired when moved in. Dina Riley, General Manager responded to repeated messages \\\"this doesn\\\'t affect the living environment\\\". Submitted service requests cancelled. Rent $1715 for 1-bed to live in a broken cardboard box? In addition, received bills for flooring: $1000 to install carpet in old apartment, $2200 to replace carpet with vinyl in new apartment (each area less than 200 sqft total, bedroom/closet). Don\\\'t believe the invoices show real cost and materials installed - paid $1000 to install wood laminate in old apartment a year ago, same sqft and much better quality. Created sample quotes for myself , cost way less. Company on invoice (Arbor Contract Carpet) only does flooring in apartment buildings, impossible to find any info on them. Collusion?

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (40)
Agent Date Response
SYSTEM Aug 26, 2016 Case has been closed by Tenant request. Tenant is pursuing further legal action.
SYSTEM Aug 26, 2016 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Aug 25, 2016 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Aug 25, 2016 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 31, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-7362 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 25, 2016 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
UDR - Dina Riley, General Manager
3990 Vitruvian Way
Addison, Texas 75001

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Aug 25, 2016 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-7362.
SYSTEM Aug 25, 2016 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 25, 2016 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 25, 2016 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Aug 25, 2016 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 31, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-7362 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 25, 2016 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
UDR - Dina Riley, General Manager
3990 Vitruvian Way
Addison, Texas 75001

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Aug 25, 2016 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-7362.
SYSTEM Aug 25, 2016 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 25, 2016 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 25, 2016 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Aug 25, 2016 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 31, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-7362 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 25, 2016 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
UDR - Dina Riley, General Manager
3990 Vitruvian Way
Addison, Texas 75001

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Aug 25, 2016 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-7362.
SYSTEM Aug 25, 2016 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 25, 2016 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 25, 2016 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Aug 25, 2016 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 31, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-7362 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 25, 2016 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
UDR - Dina Riley, General Manager
3990 Vitruvian Way
Addison, Texas 75001

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Aug 25, 2016 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-7362.
SYSTEM Aug 25, 2016 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 25, 2016 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 24, 2016 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Aug 24, 2016 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 30, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-7362 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 24, 2016 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
UDR - Dina Riley, General Manager
3990 Vitruvian Way
Addison, Texas 75001

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Aug 24, 2016 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-7362.
SYSTEM Aug 24, 2016 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 24, 2016 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 20, 2016 The RPA server has sent an initial email complaint notice to UDR - Dina Riley, General Manager Fiori concerning the Complaint filed by the tenant: Ceiling/Walls Destroyed + Unreal Flooring Bills. The email address was provided by the tenant at the time of filing.
SYSTEM Aug 20, 2016 An email confirmation was sent to the tenant at 08-20-2016 04:13:14. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 20, 2016 The RPA server has sent an initial email complaint notice to UDR - Dina Riley, General Manager Fiori concerning the Complaint filed by the tenant: Ceiling/Walls Destroyed + Unreal Flooring Bills. The email address was provided by the tenant at the time of filing.
SYSTEM Aug 20, 2016 An email confirmation was sent to the tenant at 08-20-2016 02:34:44. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 20, 2016 The RPA server has sent an initial email complaint notice to UDR - Dina Riley, General Manager Fiori concerning the Complaint filed by the tenant: Ceiling/Walls Destroyed + Unreal Flooring Bills. The email address was provided by the tenant at the time of filing.
SYSTEM Aug 20, 2016 An email confirmation was sent to the tenant at 08-20-2016 02:32:03. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 20, 2016 CONFIRMATION OF COMPLAINT: A complaint about Ceiling/Walls Destroyed + Unreal Flooring Bills has been filed pertaining to 23-7362 or UDR - Dina Riley, general manager located in Addison, Texas 75001. Case is pending mailing confirmation.
SYSTEM Aug 20, 2016 Complaint 23-7362 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.