Landlord Complaint Record: #23-8627

Wayde Nicholas    |    San Antonio    ,    Texas 78262    Landlord Complaint 23-8627


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CASE CLOSED RESOLVED Jul 31, 2017


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-8627 Filing Date : Jul 18, 2017
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Wayde Nicholas RENTER : Kept Private
Property Name :      
Address : 25634 Rabbitbrush Address : Kept Private
City, State - Zip : San Antonio, Texas - 78262. City, State - Zip : Orlando, Florida - 32828.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Lease Violation Maintenance Issue Complaint HVAC Inhabitable / Property.
Fair Resolution according to renter :
  1. Immediate Resolution Of Fixing HVAC Unit Without Further Delay.
  2. After 38 days, landlord contracted outside company to fix the problem. Thank you!

RENTAL DETAILS
Address               :   14162 TURNING LEAF DR
City, State - Zip   :   ORLANDO, FL - 32828 7489.

COMPLAINT DETAILS (from renter)

HVAC unit of the property stop working on June 16, 2017 Immediately it was informed to the Property Manager via phone and e-mail. This is a moderate complaint which should have been fixed within 48 hrs. It\\\'s Summer time and the living conditions on the property are extreme making it inhabitable. Also our medical conditions have deteriorated since then. This is a clear violation to the lease and living conditions by HUD. On June 27, 2017 The landlord call us to let us know that the property manager was no longer representing him and all deals should be with him directly. He was going to take care of the problem. Five different technicians have come and go with no resolution just empty promises and excuses for non compliance. Landlord is waiting on American Home Shield to fix the problem but days pass by and we still with no HVAC unit working on the property. They schedule appointments we confirm them and then no call no show from their part. Almost 30 days with no A/C is abusive They show up today with the wrong part asking for additional seven to ten days. Unacceptable!

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Jul 31, 2017 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Jul 31, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Jul 21, 2017 Delivery Estimate: The complaint notice sent to Wayde Nicholas 23-8627 San Antonio, Texas should have arrived or will arrive within 24 hours.
SYSTEM Jul 21, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 27, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8627 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 21, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Wayde Nicholas
25634 Rabbitbrush
San Antonio, Texas 78262

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Jul 21, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8627.
SYSTEM Jul 21, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jul 21, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 18, 2017 An email confirmation was sent to the tenant at 07-18-2017 18:03:12. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jul 18, 2017 CONFIRMATION OF COMPLAINT: A complaint about Lease violation maintenance issue complaint HVAC inhabitable / property. has been filed pertaining to 23-8627 or Wayde Nicholas located in San Antonio, Texas 78262. Case is pending mailing confirmation.
SYSTEM Jul 18, 2017 Complaint 23-8627 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.