Reliant Property Management Solutions    |    Monica Gastelum, Karen Unkelbach, Dameon Cutrer    |    San Bernardino    ,    California 92407    Landlord Complaint 24-2369

Beginning the day my son and I moved in, we have had issues ranging from floods due to plumbing, water damage and mold due to a leaking air-conditioner and near injury due to the house literally falling apart. Often we were unable to shower, do dishes/laundry or flush a toilet for days at a time, sometimes a week or more. Each time I reported an issue I was ignored, blamed for the issue and threatened to be charged the cost of repair or I was threatened with the possiblity of being evicted. I stopped complaining. Due to Covid I fell behind on rent and provided Reliant with the proper paper work regarding this issue but I was worried that it would not protect me from being evicted and I did not want to risk it so I continued to avoid contacting my property manager. For example When the plumbing stopped working again, I had it fixed, when the pantry door just suddenly fell off it\\\\\\\'s track and nearly hit my son, I tried to fix it but was unable to and it was too heavy to move so I leaned it against the nearby cabinets in the safest way possible. When the bug problem (pre-existing our moving in) worsened, I tried to get rid of them myself. My newest property manager Monica came and told me that I needed to clean the outside of the property. There was a build up of trash outside, initially due to a misunderstanding with my neighbor regarding the provided trash cans, she thought 2 were hers and 0 were mine. The issue was exacerbated by the fact that I am very limited physically because of an ongoing spinal injury but I was able to clear out the area as requested. Each time was notified of a valid complaint on my end, I immediately did whatever it was that they wanted. More recently however, things have escalated to Harassment. I have been lied to on several occasions, my ability to receive rental assistance for my back rent has been hindered by my property manager saying one thing and doing another. Several times she would come, tell me that they have multiple reasons to evict me and that she was going to be serving me an eviction notice, then I would hear nothing for weeks. On June 21st 2021 my bathroom flooded with feces water from my shower, under the toilet and out of the toilet bowl. I called emergency maintenance and It was fixed. The next day Monica and a man came and said that I had to let them inside. Then she said They have multiple reasons to evict. My son was so upset by them that he immediately began vomiting. There is more but I have no more room.