Testimonials

“The RPA went well beyond the call of duty to take care of a really frustrating and potentially costly situation with my ex-landlord, and they didn’t charge me anything,” says Amy Kyle, a former Avenues renter. Her landlord was demanding that Kyle repaint parts of the home she had rented with several other college students. Kyle had since moved out of the home, yet, the landlord wanted her to come back, clean and repaint. “The RPA not only intervened, but they also helped me understand my rights as a renter. They took a really messy situation completely off my hands and made everything right,” Kyle says.

--- Amy Kyle (SLC/Utah)

I wish I would've known about the RPA when I rented from a Landlord that stole my identity.

--- S. Skelton (SLC/Utah)

We were shocked when our landlord said he was going to keep our $600 deposit. We cleaned and cleaned until the apartment looked brand new. We even had my parents help me shampoo the carpets. As newlyweds we needed every dollar we could get, so I contacted the RPA about my problem and within only a couple of days I received a check for $600 with an apology from my landlord. He said is was a mis-understanding, but I know it was because I called the RPA.

--- K & R Braxton (West Jordan/Utah)

Working as a waitress to provide for my family wasn't easy but my landlord made things worse by evicting me for paying my rent a day late. According to the Landlord he said I needed to be out within 3 days. I tried to work it out with the management office but they said they couldn't do anything. I was an emotional wreck, I gave the landlord all of my tips to pay for the rent and late fee and I was told that I still had to move. My friend told me about the Rental Protection Agency, thats when I realized my rights, and with their help I'm now happily renting from the same landlord and its been over 7 months now.

--- A. Rotherburg (Tampa/Florida)

Just wanted to say this is the first time I've used Rental Protection Agency and it has been a wonderful experience. I was having a terrible time with my landlord and a friend sent me RPA's website. I called for information about the agency and Agent Paxton returned my call within 24 hours. He called within a matter of days, and told me my complaint had been resolved. He was very helpful and professional and I will tell anyone who has problems with their landlords to definitely file a complaint with the Rental Protection Agency. Case Details: Water was leaking from my tub into the electrical system of the rental below... I had asked management to fix the leak several times, yet they never corrected the problem. I had no choice but to break my lease agreement and by doing so was getting charged a $1500 lease termination fee. After filing a landlord complaint the Fee was waived completely.

--- Linda Armstrong (Des Moines/Washington)

Even though my landlord issue was a minor problem, I was sick of begging my Landlord to fix it. (my bathroom faucet kept comming loose) I was worried that by filing a Landlord Complaint my Landlord would get upset. But out of frustration, I did it anyway. After the my complaint things have been good, real good. If I remember right the landlord had installed a completely new faucet within less than 24 hours after the Investigating contacted him. The Investigating Agent knew how to my Landlord. Not only has my Landlord been more on top of things, but he even treats me bettter. Talk about a Win/win situation.

--- D. Lancaster (Los Angelas/California)

--- Darrell Hallowell (Overland Park/Kansas)