Virginia tenants have rights, solving security deposit problems is your right...

Every day, tenants like you, turn to the RPA to quickly get deposits refunded & unfair charges dropped. Filing a Complaint with the RPA is the fastest and most effective way to get your deposit refunded and unfair deductions dropped. - even attorneys rely on the RPA to help solve dispute problems for their clients. As a tenant you have rights to fight for your every penny of your deposit. Yes, the RPA fight to get your deposit back.

What Virginia Security Deposit Problems Can the RPA solve?

Did you know... the RPA accepts all deposit complaints, but these are the most common complaints resolved by our organization:
  • Security Deposit Refunds

    Getting your security deposit back promptly.
  • Charges to Security Deposit

    Unfair, False, Unreasonable, or other types of deductions
TIP: On the complaint form you can request that your landlord reimburse you for the $35 complaint filing fee. (that's the only required fee to file a complaint)

Already Filed a Complaint?:

Check real-time status of your complaint now:

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Roaches | Case#**-*143
Tucson, Arizona - 85712 My apartment is loaded with roaches. everywhere even in the carpet. I\'ve spent $75 of my own money on sprays, traps, bug barrier. The management is of no help. I\'ve complained so often they hang up on me when I call. I\'m permanently disabled and can\'t cope with the situation. Having acute anxiety and chronic depression I feel like roaches are crawling all over me. I have a therapist at Codac behavioral services who wrote a letter to the management stating for my mental health it would be imperative for me to move in with my sister for emotional support. Management ignored it. My therapist is Lina Rosin and my advocate is Angela at Codac 520-202-1960 ext. 5156. Any help would be appreciated.
Landlord penalizing us for her mistakes | Case#**-*268
Blue Bell, Pennsylvania - 19422 2 days before we got the keys Sue disclosed the place needed a helping hand & it no disclosure from the realtor. We were open to doing some work and did a lot. Sue soon became non responsive to our inquires. In 2 cases we never got a response. Once it took 4 months and the inquiry was presented 4 months in a row. Every concern was sent with our rent check. One time we had an issue we left a phone message. It was 4 days before we heard back. The reason was she doesn‚??t take her phone when out of town. That leaves us with no way to contact her! If the issue had been extreme what do we do? It was discovered the smoke detector was inoperative. I viewed this as essential and had the OK to do minor repairs without permission I replaced it as it was corroded thru thus it couldn't have worked from day one. Dec we had a problem with the garage door opener. Message was left at the number we were instructed to use but 6 days later no response was heard. I had to get on a ladder to see if the problem could be resolved with spending no money. Then I fell re-injuring an old back injury. 9 days had passed with this concern before she responded. Her response both verbally and email was she doesn‚??t really use the phone any more and financial issues have been a distraction. 3 weeks the opener was replaced when notified a third time. Had a problem with a GFI kitchen outlet around Jan. 6. Sue wanted us to log what we use and record the amps being used. After 2 weeks they‚??d determine if it needs to be looked at but no mention of replacing it. I had told her it was acting up more to the point I couldn‚??t use it. After many emails Sue disclosed the GFI problem was covered under a home warranty but would entail a $60 service fee. In e-mail she asked if I pay the $60 and take it out of our rent check. Paying the $60 and taking it back 2 weeks later is no problem but it's not our responsibility and it does suggest we could be in jeopardy. Sue admits financial issues verbally and written. Jan. 3 we had a meeting. Sue admitted our rent does not make ends meet here. A default & the bank could throw us out. This raises the stress level another notch. My wife is afraid to be left alone due to past patterns and I must leave town at times for my aging parents. I fear leaving her alone. Now we can‚??t sleep more than 5 hours a night since early Jan = more stress. This is causing problems for the wife at work too.
Landlord my wont to charge me bed bugs treatment | Case#**-*926
Sioux City, Iowa - 51104 I spoke to manager at court view apartments on5/29/2013, to let her know that I thought I had bedbugs. That same day she called a company to come and check and it was confirmed that I did have bed bugs.. She advice that maybe that I brought them into the complex. I let her know that I was told that the apartments were treated before for bed bugs 1 year ago. She denied this. I then let her know that I did not bring them in for I been here one year and I had not gotten bitten until recently 2 weeks. I informed her that I was informed by a person that lives in the complex that she informed me that she was the one that had bed bugs and that they did treatment her apartment. She wanted to know the person name. I let her know the name and ask her to please keep it private Then after, she admitted to me that they did do a treatment on that apartment but that it was under different management. I also let her know that the neighbor let me know that she believed that she had bed bugs again about 1 to 2 months ago and that she treated it herself for she did not wont to get charge for the treatment and threw all her old furniture and beds away and got new furniture. I explained that I believe that I got them from her home because our children paly together at each other homes. On 5/02/2013 she let me know that she went into the previous apartment that had bed bugs and none were found. I did not mention this but I thought that they might not have found any on the beds or couches for she got ride of all the old furniture that might have been contaminated. Also, I did speak to other tenants that did confirm that the complex did have bed bugs and they treated the same apartment that the land lord check. My most fear is that this may spread to the full apartment complex and that it may come back and I get charge for it. There policy is that they treat one time and the second time you pay. I just don't believe I should be hold accountable for the apartment that has been infected with bed bugs. This has caused me out of pocket expensives.I had to throw away my beds and sofas, because the inspector could not guarantee that they would be 100 percent free of bugs. I gotten new furniture but don't wont to move it in until I am sure that this is treated, I will prefer for me to move into one apartment complex that hasn't had bed bugs directly in the apartment. Sincerely, Jessica B.
Rent To Own Obligations And Down Payment | Case#**-*096
BROOKPARK, OH - 44142 3120 Did not disclose serious repair problems. When i tried to purchase, could not till owner makes repairs. He feels I should make the repairs. Now credit is bad and can not purchase. Been paying rent, all utilities, home insurance, as well as property taxes, which he did not state at beginning.
Retaliation By Landlord, Stealing, Drunken Violence, Unhealthy Living Cond | Case#**-*390
BREMERTON, WA - 98310 2109 I am catastrophically disabled and from the start of my tenancy I was stolen from, falsely accused, to the point of harassment, I guess they get their jollies this way. I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ve been attacked by the maintenance man while he was drunk. Prestige Mangt did nothing So now they know they can do anything and get away with it. I had some help from Fair housing but they can only do so much. So after we were working on getting me moved they filed an Unlawful Detainer and Writ of Restitution. Then the manager Krystal Barton quit so was unavailable for questioning in court. So I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m disabled and in poverty, I was never late on my rent, nor broke any rules. I made it a better place for everyone and I don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t have an attorney so they can do anything they want to me and there\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s no one that can or will help. This is inhumane the things that they did, it was so horrifying that they can just do these things. I lived in constant fear and was looking for another place but there were just no vacancies and or I don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t qualify due to my income. Now I have an eviction so now I will never get into the government programs that I am signed up for. I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ve been to court over 10 times and have tried to clear my name, they even admitted I did nothing wrong in court, but it was not granted in my favor. I have to appeal now, and the management is trying to charge me for things they just made uo, I tried to speak with them, they said too bad, you have to pay it. So I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m being treated as though I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m guilty but I did nothing wrong. How is this possible? I need help please, this has ruined what I have worked to keep, my good name, I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m a very gracious and generous kind person. Please if there\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s is anything you can or will do to help I so greatly appreciate it. Thanks so very much for your time and help.
Bed Bug Infestation | Case#**-*751
Beg Bugs were recently found in the upstairs bedroom. Groupings have been found in the corner of walls and infestation in the box spring. Bed bug droppings were found in sheets and on walls. About 15-20 live adult bed bugs were found. Inspector said they have been in the house a while due to the amount of bed bugs. Said it could even have been there a year, we were only in the house 3 months. Talked to many companies, all suggesting the whole apartment needed to be done to be effective. Have taken steps to contain infestation as best as possible until this can be taken care of (vacuumed profusely, bought spray, mattress covers, bagged all items, etc). Landlord was notified immediately after infestation found.
rights to habuatate permises | Case#**-*800
GOLDEN, CO - 80401 3829 after moving to mountainside estates on the 1st of aug 2010 we wer told that we were in a flood zone and they would need to survey and bring the land for which they are charging us for up to livable standards besides not able to do so for a month the conditions they moved our homes over and basicly left them one without water eletricity or gas the other with out gas to cook or take showers no hot water with our minior son we paid our rents after them taken 3 months to move us as promised apon moving in we made paymetnt and they want continued payments on these properties charing to trash for which they never supplied for our 105 unit the conditions our properties have been left in are uncleanly as well as unself boards skirting trash on frecent bases and the cleanliness and conditions leave or homes a safty hassared as the homes were never put back together by the contractor he wanted to pay my husband and son to to do some work as he hadn't the time time and time again it would be weeks at a time before he would show and we were forced to have management call him as he would return or calls so most of the works completed were by us to somewhat make our homes liveable and if we did keep calling asking to get us the bathing water and gas to cook with as there was a minior child on premises the cost of feeding and having to feed our child out side of our home is a financal burden we can continue to afford and really should of had to deal with we paid rents expected and were not for any reasons afforded them we cann't do dishes at either of our home in the dish washers because no water or gas to do so and cleanliness of our homes is much harder to optain with cold water and water is also been an ungoing issue here its been broken pipe twice since we have been making the moves also delaying us they knew our homes were listed with an aggent and that we have or moneies tied up in them and showing them in the condition there in and have been in has cost us potntcial buyers the biggest concern i would like to address as we have been informed the have been or are homes in the vacinity of our porerty we live in that are or have been meth labs we were told by more than one tenets not possitive but lot 2 which was just give to someone and stripped to the bare walls when i question everyone thereaswers have been somewhat concerning please i called higher ups in company and we meet but i am told that one of our units could be a month or two before they will complete.
Health Hazard | Case#**-*344
MURRIETA, CA - 92562 7904 I have been living at Camden Vineyards for almost 2 years. Very recently I had a new tenant move into the apartment above me. The day he moved in he was smoking Marijuana outside my patio. I advised him I was a police officer and to stop doing that immediately. He advised me that he was moving into the apartment above me. Since, the new tenant has moved in I have been unable to run my air conditioning in 100 degree heat, due to the fact it\'ll circulate Marijuana smoke throughout my apartment. Not only have my wife and I had to shut off our a/c off during this dangerously hot summer, but I am suffering from debilitating Sinusits that is being made worse due to the smoke inhalation. I have written numerous emails to Kristi Carter/Camden Vineyards in hopes to resolve the issue. It has been months now since the tenants moved in and the smoke continues to come into our apartment. Camden Vineyards advised me that I could only move out with a 60 day notice and that I would have to pay a one month penalty. I don\'t feel that I should have to pay a penalty for moving, because my wife and I\'s health is in jeopardy. Nothing has been done to solve this matter and they are not giving us any fair choices in terminating our lease. I was a happy tenant before this situation arose and It is a burden to even have to move, but with my health in jeopardy I really have no choice. All I am asking is that I am able to terminate my lease without penalty. Thank you.
Sexual Harrasment Deposit problems repair issues | Case#**-*717
Okc, Oklahoma - 73107 You have made sexual propositions towards me, you have never taken care of pest control. You do not notify me before coming over. You refused to give out an address on the lease. And you are trying to get a second pet deposit when the state of Oklahoma only requires a one time pet deposit to cover pets.
Illegal Charge Applied To All Tenants With Pets | Case#**-*761
Sioux Falls, South Dakota - 57104 since a new tenant has moved in there has been a large amount of dog droppings left by the entrances. because of this they have decided to charge all pet owners in the building a $50 fee and mark a first violation. i have had my dog for 11 years without one violation because i pick up after my dog. also the droppings left are 5 times the size that my dog is even able to produce. how is it legal to charge all tenants for the violation caused by one or two tenants. i know that it is in my building and possibly on other buildings in the area. if this was applied to all buildings in the area they would be skimming $1000s of dollars in a month off of innocent people.

Deposit Dispute Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Me Get My Deposit Back?

As a tenant you have the right to get every penny of your deposit back. When you file a complaint through the Rental Protection Agency this starts a formal dispute resolution process in which the RPA will do everything in our power to see that your landlord promptly resolves your complaint. Landlords know that if they fail to cooperate with the RPA it can result in a negative public record that can make it hard for them to fill vacancies in the future.

Why is there a Filing Fee of $35

The $35 filing fee is the only required fee to process a complaint. The fee is required to help offset the cost of representing your complaint. The RPA complaint center is designed as a low cost legal solution for tenants and in most cases is more affordable than other legal options. Many tenants will compare the cost of filing a complaint to the cost of not filing a complaint. If you file a complaint and the problem is resolved will the solution be worth the cost of filing the complaint?

TIP: Don't forget, on the complaint form you can request that your landlord reimburse you for filing fee.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

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Why do other Tenants File Deposit Complaints?

Most tenants file a complaint with the RPA to solve the problem such as getting a deposit refunded, or to get an unfair charge or deduction removed. However, some tenants file a complaint to report the landlord publicly as a warning to other tenants. When a complaint is filed against a landlord it will show up on their public record which is indexed by all major search engines. Filing a complaint is one way for tenants to stand up against bad landlords to warn future tenants about deposit problems they've had.

Does the RPA Guarantee to Solve My Deposit Refund Complaint?

We do guarantee to do everything in our power to solve each complaint that is filed. However, there are some situations where bad landlords fail to cooperate. The RPA can't force a landlord to comply if they refuse; but we can impact their public record which can make it difficult for them to find new tenants. We guarantee to represent the complaint and to create a public record against landlords that fail to resolve complaints.

Will My Name Show up Publicly?

No. After the complaint is closed and made public; your information (tenant name) is removed. During the complaint process your complaint can only be accessed through your case number and pin number. Both the landlord and tenant are assigned a pin number that is unique. The RPA protects tenant's privacy by blocking your name from the public record database. However, the record does show the landlord name.

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

Forgot Pin Number? ×

Common Questions About Security Deposit Refunds

All 50 States have regulations that protect security deposits. In most cases the landlord is required to provide a refund within 30 days and must provide proof cost associated with charges or deductions against your deposit. Many states require the landlord to furnish copies of receipts for work completed. If you have a deposit refund dispute or feel your landlord is being unfair with your security deposit; you have rights. Filing a complaint is one of those rights.

The RPA Accepts All Rental Complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JUN 25,2017 | 08:28 EST
Renters 111,376,639
Landlords 22,878,880
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