Virginia tenants have rights, solving security deposit problems is your right...

Every day, tenants like you, turn to the RPA to quickly get deposits refunded & unfair charges dropped. Filing a Complaint with the RPA is the fastest and most effective way to get your deposit refunded and unfair deductions dropped. - even attorneys rely on the RPA to help solve dispute problems for their clients. As a tenant you have rights to fight for your every penny of your deposit. Yes, the RPA fight to get your deposit back.

What Virginia Security Deposit Problems Can the RPA solve?

Did you know... the RPA accepts all deposit complaints, but these are the most common complaints resolved by our organization:
  • Security Deposit Refunds

    Getting your security deposit back promptly.
  • Charges to Security Deposit

    Unfair, False, Unreasonable, or other types of deductions
TIP: On the complaint form you can request that your landlord reimburse you for the $35 complaint filing fee. (that's the only required fee to file a complaint)

Already Filed a Complaint?:

Check real-time status of your complaint now:

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Fire Place | Case#**-*052
JUNCTION CITY, KS - 66441 3109 On September 20th, I arrived home to find my apartment smelling like smoke and had a hazy tint to the first floor of the apartment. I called the fire department thinking there was some sort of fire in the apartment. The fire department was able to determine that the neighbor had lit a fire in his fire place and my flue on my fire place was not properly closed. They closed the flue on my fire place. A few days later the neighbor lit another fire and once again, my apartment filled with a hazy tint of smoke and smelt like something was burning. I notified the landlord of the issue and stressed that I have a little child living with me and this is not healthy for him to breath this kind of air. I notified them on the 21st of September that the fire department was called and had supposedly fixed the problem and I also notified them on Monday September 26 that the problem had not been solved. I waited a few more days and the neighbor lit another fire to which I asked him to put out due to the smoke coming into my apartment. I called the landlord the next morning because there is no emergency maintenance line to contact after hours. This was the last contact I have had with them regarding the issue on September 29.
Outragious deductions from security deposit refund | Case#**-*228
VENTURA, CA - 93003 5578 Upon move out of my apartment I did an initial walk through with the maintenance crew and was told the only things I may be charged for is carpet cleaning and partial paint job, unless I painted the few nail holes in the wall I left behind on my own. I purchased a can of the correct paint and painted all small marks I had left on the wall, even though it was normal wear and tear, I also cleaned the apartment vigorously and left it as clean, if not cleaner, than when I moved in. I have also tried numerous times to schedule a follow-up walk through but no one in the management would return my phone calls, emails, or was even there during the numerous times I stopped by. I just received the final statement via email and they are charging me $90 for cleaning, $90 for carpet cleaning, and $100 for partial paint job. I do not think this is fair I did my part in repainting all marks made by me and I also cleaned thoroughly so charging me for that is outrageous. I am more than willing to have the $90 deducted from my security deposit for carpet cleaning but the rest of the charges are just ridiculous. Within the invoice they are also trying to charge me $48.65 for final water/trash/sewage charges which they have already received a check for via certified mail, I have a record of their signature upon delivery. I do have pictures of the apartment on my move-out date if they are needed and records of all emails and phone calls made in attempt to make a final walk through appointment.
Failure To Repair Leaky Tub | Case#**-*210
Since moving in back in Aug 2012, I've called numerous times to get the repairs made. They either don't return my calls or give me the run around. A plumber did come to the house and said it would all need to be replaced. But no repairs were made. I can never get a straight answer from the landlord except an oh ok we will look into it. Now winter is here and with the windows closed my apt is just a festering breeding ground for mold. I have trouble breathing and sleeping as well as my 2 yr old does. I'm poor and can't afford to move right now. I just want this on going problem fixed already!!
Ridiculous Contracted parking Enforcement | Case#**-*142
LINCOLN, Nebraska - 68521 On 4/27/2011 my sister who lives out of town drove from Colorado Springs to Lincoln Nebraska with her boyfriend and 5 year old son. They arrived at my residence at approximately 2:30 - 3:00 am. Upon arriving she parked in front of my building in a regular parking spot. I helped her carry her sleeping child in the home and returned to the vehicle to retrieve her luggage. I carried the items in the house. I spent less than 10 minutes getting her son into a bed and got her luggage into the room she was going to be staying in until Saturday. I then asked her to give me her keys and told her about the parking policy as I had been towed earlier in the year when I purchased a new vehicle and the apartment manager would not provide an additional pass. I put my shoes on because it is a significant walk across the property to get from the visitor parking to my door. I went out to move her vehicle and saw the tow truck pulling away with her car. She was parked the 15-20 minutes at the most!!! The car would have been still warm from the drive!! I then called the tow truck company (Always Towing) and the dispatcher was unwilling to help at all. I then contacted emergency maintenance to see if they could help. They called the tow company and offered no help at all.I then left a message for the apartment manager about the situation. She agreed to call the tow company and work something out. She called me back an hour later and told me that the tow company agreed to discount $25 off the tow job. I told her that this was not sufficient since we spent most of our money getting my sister down here. I then asked for an area manager to call me. Later Casey called me and tried to explain that this was their policy. Even hotels with No Parking signs prevelant in front of the building allow their customers to carry their personal items to their room.
Noise, Constant Running Above My Apartment | Case#**-*632
I have complained to the Managers in the office over and over again, I have left messages on the voice mail about the constant running and bumping above me I have called the security officer he stated that he talked to the people above me but I have not seen any difference in the noise. I am tired of it. I can see if it was everyonce and a while but this is all day everyday except for when he sleep I guess. I should not have to wait until 8:00 Pm in order to have peace in my apartment, when you are trying to watch TV or have a conversation with a person and the only thing you hear is someone running from end to end is crazy. The only thing they want to do is raise my rent and charge me an additional 100 to my rent If I do not sign my lease for another year well I tell you what fix the problem upstairs it is not fair to me and for what I pay now. I have never had a problem with no one. It is disrespectful and rude. I will never ever recommend these apartments to no one.
plumbing and home has flooded 3 times | Case#**-*300
phoenix, Arizona - 85033 My home has flooded 3 times in the 1 month that i have signed with this company , i have sent several complaints and have been promised resolution. My personal property has been destroyed. I wanted to move out on the first of October because of the conditions not being taken care of. i also have a pool that is green and infested with mosquitoes, as well as my ruff leaking and inside water damage. They are attempting to place a judgement on my record because i broke the lease and still have not fixed the unlivable conditions. i need to know what to do , because we are not at fault.
Repair Issues | Case#**-*975
East Chicago, Indiana - 46312 Lakeview Apartments has charged me $25.00 for damages to the exterior of my door in what looked like a botched burglary attempt. According to my lease agreement, I am to pay for repairs caused by me, my family members, or individuals whom I invite onto the property. I have requested proof that this damage was caused by any of these people, and management has not responded. I, without adequate proof that I am responsible for these damages, have formally disputed the charges with the office manager in writing. This complaint was received one week and one day ago. I am yet to have a response from management in regards to proof that I owe these fees. Additionally, in the same letter in regards to charge disputes, I mentioned that there are repairs that must be made to my apartment due to water damage that consistently occurs in my apartment. Once again, it has been one week and one day, and management is yet to respond to the request for repairs.
Bugs in the apartment | Case#**-*891
SAN DIEGO, CA - 92126 5221 WE happened to notice bugs in my apartment.I brought this to the management notice.They have sent a pest control agent,who inspected my apartment along with management representative Ms.Tanya on 10/06/2010.We were informed that they will do chemical treatment on 10/13/2010and a couple of times after.We are advised to be away for 6 hours each time they use chemicals for treatment.They did not provide any alternate accomodation for us to stay away for the required 6hours.When we insisted for heat treatment instead of chemical treatment,the management refused to oblige.WE Request heat treatment is followed by the landlord to exterminate the bugs permanently,bearing all the costs incidental thereto and to also provide alternate accomodation during the period we are supposed to stay away from the premises.
BEDBUGS | Case#**-*450
Breech of Contract | Case#**-*092
Pass Christian, Mississippi - 39571 The landlord entered the rental house without notice because she thought no one was home, the landlord knew my husband and I were not home but my mother was staying at the house and caught her. The house had a bug infestation that she didnt take care of. When we did the walk through of the house before we moved in there were several problems with the house however the landlord checked off that everything was fine and told us it would be fixed later. When we moved out we didnt get our deposit back although the house was in the same condition when we left as when we moved in.

Deposit Dispute Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Me Get My Deposit Back?

As a tenant you have the right to get every penny of your deposit back. When you file a complaint through the Rental Protection Agency this starts a formal dispute resolution process in which the RPA will do everything in our power to see that your landlord promptly resolves your complaint. Landlords know that if they fail to cooperate with the RPA it can result in a negative public record that can make it hard for them to fill vacancies in the future.

Why is there a Filing Fee of $35

The $35 filing fee is the only required fee to process a complaint. The fee is required to help offset the cost of representing your complaint. The RPA complaint center is designed as a low cost legal solution for tenants and in most cases is more affordable than other legal options. Many tenants will compare the cost of filing a complaint to the cost of not filing a complaint. If you file a complaint and the problem is resolved will the solution be worth the cost of filing the complaint?

TIP: Don't forget, on the complaint form you can request that your landlord reimburse you for filing fee.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

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Why do other Tenants File Deposit Complaints?

Most tenants file a complaint with the RPA to solve the problem such as getting a deposit refunded, or to get an unfair charge or deduction removed. However, some tenants file a complaint to report the landlord publicly as a warning to other tenants. When a complaint is filed against a landlord it will show up on their public record which is indexed by all major search engines. Filing a complaint is one way for tenants to stand up against bad landlords to warn future tenants about deposit problems they've had.

Does the RPA Guarantee to Solve My Deposit Refund Complaint?

We do guarantee to do everything in our power to solve each complaint that is filed. However, there are some situations where bad landlords fail to cooperate. The RPA can't force a landlord to comply if they refuse; but we can impact their public record which can make it difficult for them to find new tenants. We guarantee to represent the complaint and to create a public record against landlords that fail to resolve complaints.

Will My Name Show up Publicly?

No. After the complaint is closed and made public; your information (tenant name) is removed. During the complaint process your complaint can only be accessed through your case number and pin number. Both the landlord and tenant are assigned a pin number that is unique. The RPA protects tenant's privacy by blocking your name from the public record database. However, the record does show the landlord name.

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

Forgot Pin Number? ×

Common Questions About Security Deposit Refunds

All 50 States have regulations that protect security deposits. In most cases the landlord is required to provide a refund within 30 days and must provide proof cost associated with charges or deductions against your deposit. Many states require the landlord to furnish copies of receipts for work completed. If you have a deposit refund dispute or feel your landlord is being unfair with your security deposit; you have rights. Filing a complaint is one of those rights.

The RPA Accepts All Rental Complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of MAR 27,2017 | 05:51 EST
Renters 111,131,995
Landlords 22,829,332
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