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Washington tenants have rights, solving security deposit problems is your right...

Every day, tenants like you, turn to the RPA to quickly get deposits refunded & unfair charges dropped. Filing a Complaint with the RPA is the fastest and most effective way to get your deposit refunded and unfair deductions dropped. - even attorneys rely on the RPA to help solve dispute problems for their clients. As a tenant you have rights to fight for your every penny of your deposit. Yes, the RPA fight to get your deposit back.

What Washington Security Deposit Problems Can the RPA solve?

Did you know... the RPA accepts all deposit complaints, but these are the most common complaints resolved by our organization:
  • Security Deposit Refunds

    Getting your security deposit back promptly.
  • Charges to Security Deposit

    Unfair, False, Unreasonable, or other types of deductions
TIP: On the complaint form you can request that your landlord reimburse you for the $35 complaint filing fee. (that's the only required fee to file a complaint)

Already Filed a Complaint?:

Check real-time status of your complaint now:

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

They have put air fresheners across from the people that go outside to smok | Case#**-*790
PORTLAND, OR - 97239 0630 This is in retaliation because the smokers wouldn't leave public sidewalk. There are so many people here in the 55+ bldg that have breathing probs or other allergies. I have oneright across from my door and I have had nothing but problems with breathing and talking since they put these up. I told my mgr about my problems - i spoke to Kathy Brainerd at IPM about my problem and she said she would come out on Monday to assess. These were put in on Friday. I told her that was not acceptable and said something needed to be done that day. I told her that if I had to get medical treatment that IPM would get the bill. We need some help please!!
breach of agreement | Case#**-*043
norristown, Pennsylvania - 19401 I moved into my apartment on september 25,2010. in one week i was bitten hundreds of times all over my body, I complained to managment within 2 days of moving in. I was told my apt has fleas. so it was fumigated for fleas, i continued to be bitten throughout the month of october, and i finally found a bed bug in my dining room, showed it to management, and was turned away being told it was a tick. i continued to be bitten, i gave a notice on october 29th to the landlord in writing stating that if the problem of the parasitic bedbugs is not resolved by november 10, 2010 i will be vacating the premises due to constructive eviction. It is november 16th 2010, i am still being bitten. the landlord has had terminex come in and try to treat the bugs. its not just one (my apt) that is infested, its many apts and that is the reason i am still being bitten, due to the apt complex is infested.
Extra Charge | Case#**-*925
HUNTINGTN BCH, CA - 92647 7262 I am going to move out of my apartment on June 29th, and I gave the notice to the leasing office at the end of June. The manager said everything is alright, and gave me a form to sign. I was going to sign it and give it to her, but she said hold on to it and I can give it back to her with the rent for the next month. I thought it would be nice to give it back in person, and because the leasing office is open only during my working time, therefore, on the first Saturday of this month, I submitted my signed form tto the leasing office. The manager said she thought we\'ve already done this procedure, and I think that indicates they have already got my vacating notice a month ahead. The manager told me we are all set, just need to give her my forwarding address for the security deposit when I was there. However, I received a call (voice message) saying that she is going to charge me 5 more days in July, because I submitted the form late. I was very frustrated, because no one ever told me that there will be extra charges, and if I should submit the form by certain date. When I talked to her, wondering what if I give the form to her 10 days later, is she going to charge me for another 10 days? She said yes, we are going to charge whatever. If someone were saying do submit the form by certain time, I would definitely follow that, however, there was no indication at all that it will be an extra charge. It was not only because of the money, it also makes me feel like I am being robbed and tricked. I\'m very upset by the way the leasing office handle the issue, and it is an outrage that apartment leasing office just do whatever they want to the tenants without any disclosure (disclose any unexpected information before hand, not do something first, and then disclose). I had a generally nice experience living in the apartment, and this action by the manager just ruined everything for me, when I go into my apartment, I cannot feel its warmth or safety, I feel hostile and cold. I feel sad when I go in and go out the gate of the complex, and I do not know what I did wrong to receive this kind of punishment. I will be totally fine with the extra charge if someone told me the hidden rules of the company, but I was unaware. I believe I gave the appropriate and sufficient notice a month ahead that I will be vacating, and both of the managers are aware of it. I definitely move out before June 29th. I should not be charged for the extra, and I also need the justice back.
Bedbugs | Case#**-*487
Norfolk, Virginia - 23503 I called a Ms. Merriam and she stated that this was a personal problem and that I need to call universal pet control to pay for these services. I called the orkin man prior to this and they wanted to charge me 700 to do it on top of the 100 I had to pay for the inspection.
A/c Repair | Case#**-*098
TALLAHASSEE, FL - 32310 1281 he refuses to fix my a/c he always speaks to me in a rude manner. always shows up to my house drunk screaming and yelling at me threatens me all the time because he says since he has worked for the police department before that he has contacts. everytime I ask for him to repair my a/c he says no because its his day off I just need something to be done please I have never had a landlord so rude before he is always drunk... my family has come to my house and he will show up screaming and yelling at them.
BUG INFESTATION | Case#**-*768
Spring, Texas - 77380 I MOVED TO THE WOODWIND VILLAGE APARTMENTS IN NOVEMBER 13,2016, AND I BEGAN ITCHING THE 1ST WEEK IN OF SLEEPING HERE. I\\\'M NOT USE TO BUGS, SO I THOUGHT THAT SEEING THE ANIMALS AROUND THE COMPLEX, THAT THEY WERE FLEAS BITING ME FROM THE ANIMALS. I WENT TO HOME DEPOT AND PURCHASED BEDBUG/FLEA SPRAY/FOGGERS , GOT THEM UNDER CONTROL BY SPRAYING EVERDAY, BUT THEY CAME BACK IN DECEMBER, THEN JANUARY 18,2016, AND THEN THEY WERE AGGRESSIVE ENOUGH TO BITE ME IN THE FACIAL AREAS ESPECIALLY MY EYELIDS, AND LIPS/MOUTH AREA . I REPORTED THE BUG INFESTATION TO THE APARTMENT MANAGER, MICHELLE PLUTH AND THAT THEY WERE COMING FROM INSIDE THE WALLS THROUGH THE HOLES IN THE BASEBOARDS. SHE RESPONDED,\\\"THE EXTERMINATOR WAS HERE EARLIER,BUT HE JUST LEFY,WON\\\'T BE BACK UNTIL NEXT MONDAY.YOU\\\'LL HAVE TO WAIT TILL NEXT MONDAY\\\". I EXPLAINED TO HER THAT THIS IS AN EMERGENCY,SHOWED HER THE BITES ON MY FACE, BUT SHE DIDNT CARE. I LEFT THE OFFICE AND CALLED CORPORATE 5X ON JANUARY 19,2016 TALKED TO SOMEONE,SO SHE SENT THE MANAGER MICHELLE HERE TO TAKE PICTURES OF THE BUGS THAT I HAD COLLECTED. MICHELLE BROUGHT CERTIFIED TERMINITE & PEST CONTROL COMPANY OUT. TECHNICIAN CHARLEY STATED THAT IT WAS JUST DIRT, AND I JUST NEEDED TO SEE A DERMATOLOGIST, AND BOTH HE & MICHELLE THOUGHT THE BITES ON MY FACE WERE FUNNY, SO THE TECHNICIAN DIDN\\\'T EVEN BOTHER TO SPRAY,HE LEFT. I CALLED CORPORATE AGAIN ON JANUARY 20, 2016, AND BRANDI ADAMS,CORPORATE SUPERVISIOR CAME TO THE APARTMENT, AGAIN I HAD COLLECTED BUGS TO SHOW THEM,SHE DID SEE THEM AND STATED THAT SHE WOULD SEND EXTERMINATOR OUT ON THURS.28TH OR 29TH. THE EXTERMINATOR CAME ON THE 29TH AND LEFT A NOTE,DON\\\'T KNOW WHAT THEY DID. I WENT TO THE EMERGENCY ROOM @ HERMANN HOSPITAL ON JANUARY 29, 2016. BOTH EYELIDS ARE SWOLLEN AND BUG BITES TO MY FACE, WITH INTENSE ITCHING/ HIVES, BUT THE PHYSICIAN ON DUTY SAID THAT HE COULDN\\\'T GIVE ME ANYTHING, SO IM SUFFERING. PLEASE HELP TO RIGHT THIS WRONG. I WANT OUT AND TO BE PHYSICAL/MENTAL COMPENSATED FOR SUFFERING.
Repair And Breach Of Lease Agreement | Case#**-*379
Mr DiTomasso and I agreed last Dec. 2012 that he will replace all carpet mentioned above in February 2013, then said" after taxes", then" by Summer", at lease renewal, Christmas, and now states in letter that he will not replace it. The carpet is well over 5 years old, rotting, torn and I have tripped over its rip and injured my toe. He sends threatening letters of eviction when not even a month late on rent. I would like a 90 day notice of any changes that will be made before next lease is renewed if renewed. I would like a refund for RPA fees because this is unnecessary if he performed his legal duties properly.
Repaif | Case#**-*812
LA JUNTA, CO - 81050 9103 Refuse to fix anything bathtub falling thru the floor backdoor was board up cabients falling off walls stove didnt work windwows falling out stairs going in unsafe water pipes kept freezing floor vents not secure
604 mellon street se land lord unfair to tenants 1,problem apartment 2 unfair rent increase 3 high c | Case#**-*635
washington, District of Columbia - 20032 Wednesday, February 23, 2011 I rented the 2nd floor apartment and all i got were complaints and missery i layed carpet in my apartment and still got complaints from neighbors from down stairs,no matter how low i played the tv and radio the land lord complained so the land lord raised my rent from $650 to $800 i moved out and the land lord never refunded my security deposit and had my wages wronfully garnished for almost $2,000
Both Pools Are Health Risks | Case#**-*549
There are two pools at this complex. One pool is always dirty, and has huge black mold spores growing on the sides of the pool. The other pool's water level is very low and the sides have a greenish tint to them. Both pools have ropes to section off the deep end, and they are both falling apart and small pieces are floating in the water. Have also seen cats drinking out of it. These are dangerous to everyone because the small pieces can be accidentally swallowed by children. The black mold spores are a huge concern for allergies, rashes, health issues, etc. The company that they use hardly does a decent job. I have personally been there while the pool man was there and all he did was test the water and say "I don't need to clean it" even though it was dirty. He did put something in to put the ph down, but these are big pools and they are not there doing a good job at all. I will take pictures of the pools and add to the complaint. It has been like this all summer. Have complained by phone and in person several times with no resolve. Also maintenance here is horrible. We have had a work order in for a busted screen door for over a year and still has not been fixed. There are many children that live here. The apartments are infested with bugs, people smoke pot on the grounds everywhere, and the noise levels are horrible. I am filing this complaint mostly about the pools because my son is out of school and loves to swim. Plus with my medical handicaps I can only swim as exercise right now. I'm asking that this be investigated asap. Thank you.

Deposit Dispute Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Me Get My Deposit Back?

As a tenant you have the right to get every penny of your deposit back. When you file a complaint through the Rental Protection Agency this starts a formal dispute resolution process in which the RPA will do everything in our power to see that your landlord promptly resolves your complaint. Landlords know that if they fail to cooperate with the RPA it can result in a negative public record that can make it hard for them to fill vacancies in the future.

Why is there a Filing Fee of $35

The $35 filing fee is the only required fee to process a complaint. The fee is required to help offset the cost of representing your complaint. The RPA complaint center is designed as a low cost legal solution for tenants and in most cases is more affordable than other legal options. Many tenants will compare the cost of filing a complaint to the cost of not filing a complaint. If you file a complaint and the problem is resolved will the solution be worth the cost of filing the complaint?

TIP: Don't forget, on the complaint form you can request that your landlord reimburse you for filing fee.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


Why do other Tenants File Deposit Complaints?

Most tenants file a complaint with the RPA to solve the problem such as getting a deposit refunded, or to get an unfair charge or deduction removed. However, some tenants file a complaint to report the landlord publicly as a warning to other tenants. When a complaint is filed against a landlord it will show up on their public record which is indexed by all major search engines. Filing a complaint is one way for tenants to stand up against bad landlords to warn future tenants about deposit problems they've had.

Does the RPA Guarantee to Solve My Deposit Refund Complaint?

We do guarantee to do everything in our power to solve each complaint that is filed. However, there are some situations where bad landlords fail to cooperate. The RPA can't force a landlord to comply if they refuse; but we can impact their public record which can make it difficult for them to find new tenants. We guarantee to represent the complaint and to create a public record against landlords that fail to resolve complaints.

Will My Name Show up Publicly?

No. After the complaint is closed and made public; your information (tenant name) is removed. During the complaint process your complaint can only be accessed through your case number and pin number. Both the landlord and tenant are assigned a pin number that is unique. The RPA protects tenant's privacy by blocking your name from the public record database. However, the record does show the landlord name.

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


Common Questions About Security Deposit Refunds

All 50 States have regulations that protect security deposits. In most cases the landlord is required to provide a refund within 30 days and must provide proof cost associated with charges or deductions against your deposit. Many states require the landlord to furnish copies of receipts for work completed. If you have a deposit refund dispute or feel your landlord is being unfair with your security deposit; you have rights. Filing a complaint is one of those rights.

The RPA Accepts All Rental Complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of SEP 25,2016 | 08:22 EST
Renters 110,639,527
Landlords 22,729,592
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