Virginia tenants have rights, solving security deposit problems is your right...

Every day, tenants like you, turn to the RPA to quickly get deposits refunded & unfair charges dropped. Filing a Complaint with the RPA is the fastest and most effective way to get your deposit refunded and unfair deductions dropped. - even attorneys rely on the RPA to help solve dispute problems for their clients. As a tenant you have rights to fight for your every penny of your deposit. Yes, the RPA fight to get your deposit back.

What Virginia Security Deposit Problems Can the RPA solve?

Did you know... the RPA accepts all deposit complaints, but these are the most common complaints resolved by our organization:
  • Security Deposit Refunds

    Getting your security deposit back promptly.
  • Charges to Security Deposit

    Unfair, False, Unreasonable, or other types of deductions
TIP: On the complaint form you can request that your landlord reimburse you for the $35 complaint filing fee. (that's the only required fee to file a complaint)

Already Filed a Complaint?:

Check real-time status of your complaint now:

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

landlord refusing to give keys | Case#**-*103
wildwood, New Jersey - 08260 I paid the deposit and went to give the landlord the first months rent on day of move in and she refuse to give me keys. Landlord stated she no longer wants to deal with people like me. I have a signed lease in which she and I signed the day deposit was giving. I have also tranfered my electric into unit. Landlord also placed my deposit into a account and I have the copies of that. I have a son and she is now telling me she changed her mind and dont want to rent to me. My lease was due to start Feb 1, 2013 and she refuses to give me the keys. I will be homeless as of Saturday because I have giving notice to other landlord. What can I do???
Charging For Unknown Things And Maintance Also Not Really Good | Case#**-*929
WESTBOROUGH, MA - 01581 2815 Without notification Northland apartment charging too much to the tenants, but the management people are saying they sent flyers. But no one received the flyer or anything for new rules and charge amounts. All of a sudden last week I got $75 dollar charges for advertisement papers which i didnt threw. The without notification new rule is, if someone drop any paper/junk mails in the lobby, they will charge $25 for each paper(The mail didnt contain the resident\'s names, it contain \"To: the Resident and addresses\"). I never throw any junk papers in the lobby room. I asked the proof, they sent some advertise-paper photo copy which i didn\'t know. I spoke to them couple of times in the phone, emails as well as face to face. They are saying that, if i didn\'t pay that penalty they will not renew my lease as well as every month they will put penalty $75 for that $75 charges. I\'m asking video or photo footage, but they are saying that is not their problem, no matter or what i have to pay penalty $75. approximately $600 families living in this apartment and they are charging $25/junk mail to all the families which seems like big amount. Even the lobby doesn\'t have trash can to through unwanted mails. It\'s basic necessary thing to keep the trash can in the lobby. Management people closed all the sport activity rooms. In the winter time, people are expecting to play some indoor game activity. If snow comes, they will not clean the snow on time. Even kids will be walking on the snow road in the morning school time. They had very bad maintenance also, after people gave so many complaints, they started to hire extra maintenance service people. People are forcing to pay this unknown charges.
Bed Bug Complaint/Deposit Problems | Case#**-*552
ANDOVER, MA - 01810 3540 After returning from vacation, at the Sheraton Broadway in North Carolina, I found a total of 3 bed bugs on the sheet of my bed the June 2nd/June 3rd. I am terrified of all insects so when I noticed a small dot on my sheet moving I looked closer and noticed it was a bug, my first thought was maybe a tick somehow. So I killed the bug, flushed it down the toilet and went to bed. The next morning, I happened to see 2 more on my sheet and I was officially disgusted because I knew this meant bed bugs. I text my landlord Matt immediately to inform him and the next day, on a Tuesday morning, he said the exterminator would be there the following Tuesday. I did not argue about the length of time it would take I just grabbed my linens/clothes and stayed away for a week. On June 7th, Matt informed me of a prospective tenant, to help me get out of the lease early, whom wanted to be in by the 15th. Bed bugs were cleared on the 11th, I asked Matt about the prospective tenant, he said he hadn't heard from him. On the 13th, I woke up to many missed calls/texts from Matt asking me to be out by noon the next day for the new tenant. I packed all my things/tried my hardest to get everything out in time. However, I was moving in w/my sister and her family and did not want to risk exposing them to any remaining bed bugs, if any, after the treatment. Matt had already giving me the OK to leave my mattress and box spring at the dumpster but I asked to leave other furniture at the dumpster where he then decided to inform of a $25 dump fee removal which I said was understandable. In the last hour of removing my furniture from the apartment, Matt showed up and was bringing things out of my apartment into the hallway. I, originally, wanted to some cleaning before letting Matt know I was finished but I was uncomfortable/rushed out of there. When I gave him Matt my new address, I asked what I would be getting back b/c I did not think it would be fair to get charged for half-month rent when I could not even stay there. His first response was "Well the bed bug treatment was 900 dollars..." and continued with more complaints. Accusing me of bringing them back because I went away, when no one else I traveled with had this issue. I had asked him not to come in to my apartment for showings while I was away because all my graduation gifts were there and I did not want strangers in there, so I bluffed my brother staying there to avoid awkwardness whom he also accused of bringing bugs.
Black mold and energy problems with the out side box | Case#**-*218
Hooks , Texas - 75561 We have ask the landlord to fix many things in this house and they sent red necks that had no clue of what they where doing. They where no licensed to so any thing in the home. The electrical problume never got fixed are did the mold. The beaker would throw its self every time you turn around.
False accusation of pet ownership. Attempt to bill pet fee and adjust rent. | Case#**-*000
Nottingham, Maryland - 21236 On the morning of 07-26-12, I arrived home at 0530 to find a letter posted to my door casting an accusation that: 'We have been informed that you have an unauthorized pet (cat) in your home. Please be advised that you are in direct violation of your lease agreement. Pets are only allowed with prior written consent from management.' The letter then goes on to explain adjustments to monthly rent and a supposed refundable and nonrefundable pet deposit which is now due on my account. There is a second page listing the Baltimore County Code Title 6 rules and regulations, as well as an addendum for which I am to fill out and sign documenting that the supposed pet exists and necessary adjustments be made to the monthly rent that is due. I do not own a pet. I work three different jobs. One of my jobs as a resident physician requires that I am on overnight call for 6 continous nights about once a week every 6-8 calendar weeks. Therefore, I own no pets because I would not be home enought to take care of them. The accusation is false and egregious. The way the accusation was handled amounts to no more than an attempt by management to browbeat me into admitting something that does not exist. This is not professional behavior. This is not the first time I have had to deal with Tristar Management making errors in their business practices. I would like this reported and available for review to future tenants that are considering dealing with this company.
Repairs needs to be fix | Case#**-*703
CONCORD, North Carolina - 28025 Repairs need to be done as soon as possible- We cannot be putting hot water on toilet bowl every time we use it, this problem was there when we moved in, maintenance repair and replaced the toilet, still clog we call back and he said to put hot water every time we use it- Faucet on kitchen sink is being leaking for more than a week- Maintenance said that he has to order new faucet-. Steps in front need to be replaced, also they were like that when we move in, is dangerous and anything can happen, the wood on steps is separate from the home leaving a cap in between, my husband uses a cane and he almost tripped the other day. Stove burners are not working(2) I called the office to let them know, they sent the maintenance guy and he said he will tell the owner to get a new one. Owner doesn't want to repair anything but we are trying to avoid an accident.
repair not in timely manner ( hot water heater) | Case#**-*651
mckinney, Texas - 75070 contact was made through a work order email. multiplle e line phone calls cÓlls to maintainance dept. calls to the plumbing co and still boiling water for my kids baths snd cold showers for me my wife and my visiting parents. this is unacceptable and legal action is going to be taken by 2 pm saturday
Unsafe Living Conditions/Passive Agressive/Ignores Concerns Completely | Case#**-*831
BEND, OR - 97703 8105 Landlord refuses to make very long driveway that is very steep safe to drive up and down. When first storm came in December he plowed it very nicely and showed concern for my safety to travel it. Last night I called to ask @ the driveway and let him know it was very difficult to travel on he said he \" was sick of plowing and was not concerned @ my concern\". I came home to a chirping carbon-monoxide/fire-smoke alarm and I had called asking for help to fix the device and he hung up on me. I do not feel safe here and worry @ my safety. I feel he enters my dwelling when I\'m gone and not sure what he is doing. He told me he doesn\'t like me but I can stay as long as I like and I worry @ what he said and what that may indicate. I do not trust him whatsoever.
Charge Of Bed Bugs Exterminator | Case#**-*069
WILLOWICK, OH - 44095 5137 I have seen and heard that this complex is having a problem with the bed bugs not just mine multiple they need to treat this as if this was any problems with critters as I would call them spray maintenance. I have heard the person that had left in my apartment left because of this and who knows if they treated preventive maintenance before you move in they also travel through the walls so not only should 4 apartments check they should when three doors down had bed bugs my apartment wasn\\\'t treated and inspected for preventive maintenance I through my mattresses out to prevent this never had that problem with them before. If big about saving money then maybe they should do more preventive maintenance on this buildings and who knows if the maintenance or fixes these apartments goes into one and brings them to another. I am not a mean person. I no god put these on the earth to irritate us but there is more disaster to come. And I have elderly parents that I need to being helping with and I cant go over there because of this god for bid something happens. I good get very angry but there is more disaster going on this world than bed bugs. People Need to wake and started treating people as human being. I and hope no tragedy comes to you because it is a wake up call and you find out really matters. God Bless
Repair, Breach Of Agreement | Case#**-*137
Temple Hills, Maryland - 20748 The apartment unit 4615 Dallas pl has a roach infestation problem that is ongoing since February 2016. I have been living in this apartment for about a 6 months now and the entire time there has been a very bad infestation of cockroaches due to another tenant. I have informed the renters many times of this issue. Originally they said pest control people would come to my apartment and take care of it. I gave it almost 2 months, the infestation was getting worse as I waited. I went out on my own to purchase roach spray and traps. That kept them away for a week. I made a complaint again only to be informed that the tenant above my unit was put out and that\\\'s where the problem was. Their unit was fumigated several times but the problem wouldn\\\'t be resolved due to the place not being properly cleaned by the landlord. June 2016 I received a notice stating the entire building will be fumigated. After talking to the pest control employee, he stated it was no point of fumigating the entire building because the roaches will come back due to the landlord not having the unit above me cleaned and inspected. So, I once again mentioned the problem to my landlord on June 9, 2016 that the problem isn\\\'t getting better and the bugs are worse than ever. I literally cannot walk across my living room, kitchen and bathroom floor at night without stepping one. I have to keep a shoe in every room just to be prepared to kill them. I have a one year old that I have to constantly watch when she is sleeping and eating to make sure the roaches are not on her or in her food. I keep my house clean, I vacuum every other day, and take the trash out everyday, my kitchen and bathroom are spotless. The rental management company has been very upsetting in other issues... For example, I pay my rent through an online service which automatically charge my credit card, and 2 separate occasions now I have come home to an eviction warning notice because someone made a mistake on their part and did not charge my account the full amount. Getting ANY type of maintenance work has been a nightmare. There is a whole in my kitchen ceiling, the covering in my bathtub is coming up, the drywall in my bathroom was patched up with cult (which still left a hole) paint in my bathroom isn\\\'t where it should be. It would be a blessing to have everything fixed but my main concern is to have the roaches removed or move my family and I to a better, clean unit.

Deposit Dispute Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Me Get My Deposit Back?

As a tenant you have the right to get every penny of your deposit back. When you file a complaint through the Rental Protection Agency this starts a formal dispute resolution process in which the RPA will do everything in our power to see that your landlord promptly resolves your complaint. Landlords know that if they fail to cooperate with the RPA it can result in a negative public record that can make it hard for them to fill vacancies in the future.

Why is there a Filing Fee of $35

The $35 filing fee is the only required fee to process a complaint. The fee is required to help offset the cost of representing your complaint. The RPA complaint center is designed as a low cost legal solution for tenants and in most cases is more affordable than other legal options. Many tenants will compare the cost of filing a complaint to the cost of not filing a complaint. If you file a complaint and the problem is resolved will the solution be worth the cost of filing the complaint?

TIP: Don't forget, on the complaint form you can request that your landlord reimburse you for filing fee.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

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Why do other Tenants File Deposit Complaints?

Most tenants file a complaint with the RPA to solve the problem such as getting a deposit refunded, or to get an unfair charge or deduction removed. However, some tenants file a complaint to report the landlord publicly as a warning to other tenants. When a complaint is filed against a landlord it will show up on their public record which is indexed by all major search engines. Filing a complaint is one way for tenants to stand up against bad landlords to warn future tenants about deposit problems they've had.

Does the RPA Guarantee to Solve My Deposit Refund Complaint?

We do guarantee to do everything in our power to solve each complaint that is filed. However, there are some situations where bad landlords fail to cooperate. The RPA can't force a landlord to comply if they refuse; but we can impact their public record which can make it difficult for them to find new tenants. We guarantee to represent the complaint and to create a public record against landlords that fail to resolve complaints.

Will My Name Show up Publicly?

No. After the complaint is closed and made public; your information (tenant name) is removed. During the complaint process your complaint can only be accessed through your case number and pin number. Both the landlord and tenant are assigned a pin number that is unique. The RPA protects tenant's privacy by blocking your name from the public record database. However, the record does show the landlord name.

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

Forgot Pin Number? ×

Common Questions About Security Deposit Refunds

All 50 States have regulations that protect security deposits. In most cases the landlord is required to provide a refund within 30 days and must provide proof cost associated with charges or deductions against your deposit. Many states require the landlord to furnish copies of receipts for work completed. If you have a deposit refund dispute or feel your landlord is being unfair with your security deposit; you have rights. Filing a complaint is one of those rights.

The RPA Accepts All Rental Complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of FEB 20,2017 | 01:49 EST
Renters 111,039,740
Landlords 22,810,648
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