Virginia tenants have rights, solving security deposit problems is your right...

Every day, tenants like you, turn to the RPA to quickly get deposits refunded & unfair charges dropped. Filing a Complaint with the RPA is the fastest and most effective way to get your deposit refunded and unfair deductions dropped. - even attorneys rely on the RPA to help solve dispute problems for their clients. As a tenant you have rights to fight for your every penny of your deposit. Yes, the RPA fight to get your deposit back.

What Virginia Security Deposit Problems Can the RPA solve?

Did you know... the RPA accepts all deposit complaints, but these are the most common complaints resolved by our organization:
  • Security Deposit Refunds

    Getting your security deposit back promptly.
  • Charges to Security Deposit

    Unfair, False, Unreasonable, or other types of deductions
TIP: On the complaint form you can request that your landlord reimburse you for the $35 complaint filing fee. (that's the only required fee to file a complaint)

Already Filed a Complaint?:

Check real-time status of your complaint now:

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Bed Bugs | Case#**-*957
P C BEACH, FL - 32407 3441 I found out about 4 months ago i had bed bugs. I went to the office of the complex to let them know.They told they needed prove i had them like dead or living bed bugs.i went home and collected both dead and live bed bugs and brought them back..they contacted me and said they would have masseys pest control come out and treat them..Masseys came out and looked and said that i had them and made an appointment to come out and treat them..they showed up after a week or so and spayed..i was told then they would have to come back out for a second treatment..well weeks went by then i received a bill from the complex for 350.00 dollars not from masseys but the complex itself..No invoice or anything, i asked for an invoice which i got a very basic invoice..I didn\'t think it was right to bill me at all, as a landlord they should give a habitual residence. I am 50 years old and have lived in a few dozen different apartments and i have never had bed bugs.I did not bring bed bugs into my apartment and do not feel like i should have to pay to rid them.There are a lot of apartments here and a lot of people living here..When masseys first came to inspect i showed them a bunch of dead bugs which i killed right next to the air conditioning vents, where im sure they were coming in from.I signed my 5th lease here and have never had a problem or a complaint from anyone..I feel this is not right and a violation of my renters rights..i have already paid for services i shouldn\'t have had to pay in the first place.
Retaliatory eviction | Case#**-*834
LOS ANGELES, CA - 90012 4038 This looks like the second complaint against this landlord. I have been dealing with bedbugs for 4 months and have been charged false charges. I have had chemicals sprayed in my apartment so many times that I have become ill. The landlords refuse to make any contact with me and after sending an upset e-mail about the false charges, I received a 60 day notice with no reason why. I have payed the rent.
Bed Bug Extermination Fees | Case#**-*939
CLEVELAND, OH - 44111 2255 At the end of June/beginning of July I woke up one morning and noticed spots on my bed sheets. I soon realized those spots were from bed bugs. My apartment (room #304) was infested with bed bugs. I immediately contacted the leasing office and informed them of the infestation. I was informed that I was fully responsible for bed bugs. "What??" I thought. Then I realized that my apartment was not the only one infested, that the whole building was infested (Building F). I made several more calls to the leasing/maintenance office to inform them that the entire building was infested with these unbearable bed bugs. The leasing office danced around questions that I had and gave me some basic information about bed bugs. Some info given to me required me to buy products to stop the infestation and I later picked the brain of a professional of these bed bugs and told me I wasted my money. So I was recommended false information from management. I asked management if an exterminator would be called in ASAP to solve the problem. They said cost would fall at the feet of the tenant and it was not the RESPONSIBILITY of Stuart House to resolve the problem. I was basically told I would get no assistance whatsoever. I am filing this complaint because my world has been turned upside down this past 2 weeks. I am at a loss and in need of assistance. I am sure you hear these complaints daily because this epidemic is growing across this country, but this is really put me in low and lonely place. I am struggling as it is financially to get by, but my rent is always on time and I have been a tenant in the same apartment (#304) since 2006. So when I asked for assistance I get a slap in the face. I am coming to the Rental Protection Agency wholeheartedly to right the wrong in this situation. I am not at fault for these bed bugs. I am in a no-win situation right now. I can't stay with family and friends right now because I don't want to spread the bugs to their place and I can't afford rent at a hotel/motel to stay in till I can move out. I have also been informed that I will be charged a penalty if I leave my bed bug infested apartment. You have got to be kidding me?? So I have to pay an exterminator out of my own pocket and then stay in the bed bug infested apt. and hope they don't come back. I haven't scratched the surface of other problems at Stuart House because this complaint is just for bed bugs but authorities need to come investigate ASAP so this does not happen to others.
Landlord Allows Other Tenants To Terrorize Us | Case#**-*252
The landlord allows our downstairs neighbors to do what ever they want. The neighbors call themselves the managers. The managers are trying to bully & scare us into moving out. They tell the other neighbors that we haven't paid rent in 5 months (not true). They have drilled holes into our floors ) their celling) so that they can listen to our conversations. We have a log of the many other things they have done starting back in march of 2013. We will gladly provide this when requested.
Return Of Deposit And Unjustified Repairs Refund | Case#**-*649
RESEDA, CA - 91335 2005 Landlord is refusing to refund remainder of security deposit . Landlord is charging for repairs for water damage walls not caused by tenant, but from leaking air conditioning unit (which landlord had unit repaired but not walls and ceiling caused by the leakage). Charging for repairs cause by normal wear and tear (ie.carpet change and painting). Charges for items that was returned when keys was returned. (ie. remote control)
Return of deposit | Case#**-*619
san diego, California - 92123 We moved out seven days earlier than our end of lease so our landlord would have time to give us a walk through statement and be able to show the property and get someone in right away. They did not want to meet us until the day of our last day on the lease and then never gave us a list of proposed deductions, so we could improve or take care of any additional things. We waited a response from them and did not hear from them until the 21 day at 10:45pm with a email stating they are keeping 1200 dollars from our deposit and a list of things they are charging us. They are charges us for standard wear and tear plus things that where damaged before we moved in. We had the property professionally cleaned every other week as well as owned a steam cleaner to clean the carpets, as well as they visited the property on several occasions and we have emails stating how happy they where with us taking care of there property. We have gone back and forth with them through email to try to come up with a resolution but they do not want to hear it and refuse to change the amount that they say we owe them. They are not taking responsibility for standard wear and tear example charging us 50.00 dollars for light bulbs. There is a outstanding water bill they are deduction for 200.00 dollars that we are willing to pay.
Harrassment by adding late fees | Case#**-*700
lawrenceville, New Jersey - 08648 I am a resident at Avalon run community. I signed a lease in october 2012 and moved in. there were issues with the system when I tried paying my rent and hence the rent payment was delayed. I received a letter from the attorney that a litigation has been filed against me for non-payment of rent. I cleared off all the dues a little late but since then I have been requesting them to look into the matter and get this issue resolved. Their attorney has sent me letter, the company has sent me letters and have been harrasing me every single month by adding late fees. The balance initially was 300$ for the attorney fees and they added 75$ late charge. I have been trying to get this resolved by talking to them several times, have talked to the community manager several times but no one has done anything. I am not sure what else can I do. They are forcing me to pay this money and being a student with a house wife and a kid, I dont have this kind of money to pay them. Whenever I have called them, it feels like they dont even want to listen and keep saying that this money needs to be paid or else they will keep adding late fees every single month. I feel like i have no control over thi situation being a resident and they are exploiting or harrasing me for the situation I am in. Any help in this matter would be sincerely appreciated.
Ceiling Leaking | Case#**-*355
EVANSVILLE, IN - 47713 1684 I have told fetter properties for the last 4 years that the roof leaks and they still have yet to fix the problem . The ceiling has fallen in 2 times now and ever time I have told them they say that they are going to fix it and it never happens , They fix the place where the ceiling caved in but the water just keeps leaking through , I have come home to a bed that was soaked with water from the roof leaking , my brother has also had this problem along with other personal belongings getting wet
No Heat For 2 Weeks | Case#**-*404
We have been without heat for two weeks. My wife and I started to cause some waves. So they sent an email stating to "Hi Richard, I called and left a message on your home machine. I have spoken with resident services, and they stated they informed you that you can purchase a space heater up to $75 in value and if you give us a copy of the receipt we will reimburse you. If you have any other questions, please feel free to call me or email me. Thanks. Erin Himelright Portfolio Manager Invitation Homes" We are going to have below freezing weather for the next few days, at least. What can we do to force them the fix the heater. I learned that there is a broken circuit board. A heating co came out to do work and that was two weeks ago. I have a voicemail recording from them trying to put a proposal together to send to Invitation Homes, to fix the heater. Additionally, we have a gas leak that PG&E was refusing to come out and turn on the gas so the repair man could troubleshoot the problem and make any needed repairs. The repairman figured out what PG&E did but still can't find the problem. I left two messages and I received the email I copied & pasted to you. The repairman for the gas issue left two space heaters per his boss. We have had nothing but problems with this company from Day 1 (Moving-in day). They have been sending out people to do repairs that have done "half-ass" work instead of doing the job correctly the first time. We have less than 60 days to the end of the lease. We will definitely not renew our lease with this company.
Senior Evictions Of Documented Disabled. Failure To Sccompdate Beyond Lease | Case#**-*756
VALLEJO, CA - 94590 2988 Fair housings rights state accomodate beyond lease agreement concerning documented disabled. Over five occurrences in last year .

Deposit Dispute Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Me Get My Deposit Back?

As a tenant you have the right to get every penny of your deposit back. When you file a complaint through the Rental Protection Agency this starts a formal dispute resolution process in which the RPA will do everything in our power to see that your landlord promptly resolves your complaint. Landlords know that if they fail to cooperate with the RPA it can result in a negative public record that can make it hard for them to fill vacancies in the future.

Why is there a Filing Fee of $35

The $35 filing fee is the only required fee to process a complaint. The fee is required to help offset the cost of representing your complaint. The RPA complaint center is designed as a low cost legal solution for tenants and in most cases is more affordable than other legal options. Many tenants will compare the cost of filing a complaint to the cost of not filing a complaint. If you file a complaint and the problem is resolved will the solution be worth the cost of filing the complaint?

TIP: Don't forget, on the complaint form you can request that your landlord reimburse you for filing fee.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

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Why do other Tenants File Deposit Complaints?

Most tenants file a complaint with the RPA to solve the problem such as getting a deposit refunded, or to get an unfair charge or deduction removed. However, some tenants file a complaint to report the landlord publicly as a warning to other tenants. When a complaint is filed against a landlord it will show up on their public record which is indexed by all major search engines. Filing a complaint is one way for tenants to stand up against bad landlords to warn future tenants about deposit problems they've had.

Does the RPA Guarantee to Solve My Deposit Refund Complaint?

We do guarantee to do everything in our power to solve each complaint that is filed. However, there are some situations where bad landlords fail to cooperate. The RPA can't force a landlord to comply if they refuse; but we can impact their public record which can make it difficult for them to find new tenants. We guarantee to represent the complaint and to create a public record against landlords that fail to resolve complaints.

Will My Name Show up Publicly?

No. After the complaint is closed and made public; your information (tenant name) is removed. During the complaint process your complaint can only be accessed through your case number and pin number. Both the landlord and tenant are assigned a pin number that is unique. The RPA protects tenant's privacy by blocking your name from the public record database. However, the record does show the landlord name.

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

Forgot Pin Number? ×

Common Questions About Security Deposit Refunds

All 50 States have regulations that protect security deposits. In most cases the landlord is required to provide a refund within 30 days and must provide proof cost associated with charges or deductions against your deposit. Many states require the landlord to furnish copies of receipts for work completed. If you have a deposit refund dispute or feel your landlord is being unfair with your security deposit; you have rights. Filing a complaint is one of those rights.

The RPA Accepts All Rental Complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of AUG 22,2017 | 01:29 EST
Renters 111,533,803
Landlords 22,910,711
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