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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Deposit problems, rental payment, address | Case#**-*033
I have three complaints against Pastore in Erie, PA that my roommate and I would like help in mediating. One of these is from some months ago. Weíve just now had time and money to address it. In the meantime, two other things have happened with this company so we figured we could just address them all together. Hopefully we can get to a fast and fair solution for all parties. 1) We have some questions about the totals we were charged when we moved into the apartment in May. I was moving to PA from WA state, and my roommate was moving from FL. So we were both at a great distance relying on e-mail and telephone correspondence. We were originally given a move in total of $2,005 to move in. Thatís a $535 security deposit plus application fee, plus the first monthís rent of $735 and last monthís rent of $735. That seemed a little high to me, but I agreed to it. We never signed any paper, just a verbal agreement. A few weeks later we got the lease. It has a completely different set of numbers. $735 upfront, plus $367.50 for the security deposit minus the $200 we had put down for an application fee, so $167.50. As leases are written for premises and not person, that brought the amount down considerably. I also noticed that the lease says on it ďThis lease represents the final and complete agreement between Landlord and Tenant. Any oral or written promise or representations made by either party prior to the signing of this lease and not included in this lease are not enforceable.Ē So I figured that we were only owing $902.50 because that is the only amount on the lease. I even called Marje Christy, our property manager at the time, to confirm and she said that was correct. I sent in the check, and heard nothing else before I moved so I assumed it was all fine. Then, after driving 5 days across country, with about 2 hours to unload the moving van and drop it off at the rental center, I arrived at the property office to get my keys. Then, I was told by the same Marje Christy that she didnít remember the phone call, and was ďconfusedĒ by the check I sent. I told her that was what was on the lease, and tried to show her the paragraph I quoted above. She cut me off and said ďwe arenít understanding each other.Ē. I didnít have time to argue. She said she needed the rest of the money before she would give me my keys. So I paid it then. I would like your help in getting the balance of it, $1102.50. 2) We had some trouble with getting mail delivered. It took us three months to get any of the mail. According to the USPS, Pastore had never told Erie city that they had built new apartments here, and I ended up having to call the post office address center. I was told that tenants should NEVER have to do this. I would like some compensation for the time and and trouble. Half a monthís rent would be sufficient. 3) This last is a problem in progress. I want to get some help with it before it becomes a big problem. Due the hard financial times - and having less money in savings that we expected because of the first problem - we are living paycheck to paycheck and plan bills accordingly. The check we had planned on for rent in August was a day late. So the check bounced. It did eventually go through, according to the bank. It certainly isnít in our bank account and the bank, Vystar, said they had a cancelled check saying it went through. They mailed that to Pastore. They also mailed out our September rent, plus the applicable late fees. Pastore is saying they received the late fees and the September rent but not the August rent. They also havenít received the cancelled check that proves we sent it. I have sent out another $735 to cover September since they used Septemberís rent check to cover Augustís. But I donít have the money to also pay Octoberís now. Pastore should get the cancelled checks that prove itís not us on Monday. I want to know if we are still liable because they didnít get a check we paid, and how we can prove that we did pay Augustís rent and donít have to pay it over again. Thank you very much for your attention to these issues! Maria Heyssel 206 451 7432 lilfaerhie@hotmail.com
Repair Issues | Case#**-*721
Shortly after moving into our property on 216 Westview Drive, It was brought to the attention of the Cohn's that the house had 3 broken windows, 1 in our daughters bedroom, one in the master bedroom and one in the garage. The landlord had Home Depot come out to give an estimate acknowledging the broken window and 2 years later the repairs are still not made and we used towels to try to keep the air from flowing in. We have had excessively high heating bills due to the broken windows. There is mold growing in the 4th bedrooms closet. It was noted by the landlord within days of moving in and 2 years later no action has taken place. My son has had several surgeries for his allergies and has been irritated to the point he lived in the downstairs living room to avoid exposure to the mold. My daughter has been hospitalized several times with allergic reactions. Since moving out, she has not had a reaction. Also, the rainspout out front was leaking upon us seeing the house and it was promised by the landlord that repair would be made. 2 years later it is still a hazard and still not repaired. Due to neglect of the care of the rainspout and a hazard at winter time due to extensive freezing and during the rain, you opened the outside door to a rainfall. Lastly, the landlord had recognized that the stove was not closing properly and asked us to give her a couple of months to replace it and finally 6 months later, I purchased a stove and had it installed. The stove was being held together with a bungee cord in order for it to heat up and not let the heat escape and make the house a sauna. The Cohn's on several occasions neglected to respond to our repair notices and even indicated that cosmetic is not a necessity. A stove and properly working windows are. Mold growing in the downstairs bedroom is not acceptable.
Bedbugs, cockroaches and mice | Case#**-*168
LOS ANGELES, CA - 90026 3100 They attempted to spray soley my unit (not tenting the whole building) and refused to notify the rest of the building of this bedbug outbreak. they are still alive and i haven't touched a thing since the spraying. they are putting me at fault and being uncooperative.
Bed bugs | Case#**-*930
Lawrenceville, Georgia - 30046 I moved in on the 17th and started moving some of belongings in around 7 that evening. Mainly clothes,personal items ,my plants, and a few pieces of furniture. I was only there for aprox. 5 or 6 hours and my friend was using the rest room when she saw the first bed bug on the wall she killed it immediately,we took a picture and vacated the premisis. The next day we has a exterminator come out and verify that the duplex is defiantly infested with bed bugs. I have not returned to the premisis since and haven't been able to contact the leasing agency for 2 days,and will not be able to until Tuesday due to the holiday.
Deposit No Returned.. No Receive Any Letter Of Why | Case#**-*989
i have cleaned the apartment but the resident manager has denied it. i have a witness a tenant from the unit number 430 that saw my unit. even this tenant asked me if i had washed the carpet
Lead paint, black mold, rodent infestation | Case#**-*667
Brattleboro, Vermont - 05301 We have lived here for 2 years and in that time we have told and shown the landlord that the windows and ceiling fan leak and the damage it has created, because of the water damage the paint is chipping, peeling, and cracking; and because there has never been any lead inspection done, there is potential lead paint being exposed. The landlords solution to the water problem is to rearrange our furniture so that it doesn't get leaked on and to put buckets and towels down on the window sill. Also, due to water damage the panals on the walls are bowing outward, yet again exposing lead paint. The exterior paint of the building forms bubble pockets of water from excessive and improper painting. The bathroom bathtub wall panals have completely come unglued from the original wall and has formed black mold, due to moisture. We have also caught more than 20 mice and several shrews in our kitchen. I have provided pictures of my concerns.
plumbing leakage | Case#**-*909
mumbai, Alabama - 35005
TEST TITLE COMPLAINT | Case#**-*978
CITY, Alabama - 12345
Repair Issues | Case#**-*213
Englewood, Colorado - 80110 I have asked my landlord by phone to make necessary repairs in the house that I rent. Every time I ask I get the same response that they are not responsible. I do not own the house and should not have to my money into the repairs. Its gotten so frustrating living there when I have no cooperation or help from them. I had an ant problem, the ants were coming through the cracks in the paint in the kitchen. I had to purchase and try to repair the cracks to keep the ants out. I am not a maintenance person so the work is not the best. I have 2 broken windows. One broke because the latch to close the window sticks and we had a very aggressive windy night that blew the window open and it shattered right above my daughters head. The other broken window is in a room that only has a very small window that opens and the room gets extremely hot in the summer. I tried to open the big window and it was painted shut, the screwdriver slipped from my hand and broke the window...least we have air now. Every fixture in the house does not works and I have had to purchase lamps to have lighting in the house. I the lighting is old and the switches were pull switches from the fixture that have come out. I even got shocked several times trying to fix the bathroom fixture. Now I have a mice problem. I am paying for traps and they are into everything. My lease is up July of 2015 and I am moving. Most of the windows in the house are plexy glass or are painted shut. I have been able to at least get one window per room to open partially and on the outside the screens are stapled to the house if there was a fire we would not be able to get out of the house through a window. The back door for the house is adjacent to the area where the washer and dryer are. The dryer is gas with the windows in the back of the house not working properly my daughter would have no way out if a fire took place in that area. Also my stove is so old and rusted that if you put any pressure on it it breaks. The stove is also gas and you can smell the gas coming from the pilot lights. I do not believe this house is safe. I am very careful to check everything and get up often in the night to double check. I would have moved a long time ago but they had me sign a 3yr lease and I would be obligated to pay if I broke it. I have never missed a payment for my rent and it is always paid on time. Matter of fact I have to wire transfer the money to the bank costing me 10.00 every month because there is no leancy to mail

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of MAY 24,2015 | 10:10 EST
Renters 109,316,730
Landlords 22,461,684
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