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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Bed Bugs | Case#**-*548
Salisbury, North Carolina - 28147 Didn\'t cause the bed bugs wants me to pay for the treatment
Harassing Comments By Downstairs Neighbor. | Case#**-*615
CINCINNATI, OH - 45220 1674 I was taking out the garbage when I heard her, on the phone, talking about how she is sick and tired of me walking. She said that if it was up to her, she would \"Teach me a lesson\" by assaulting me. I heard this all the way by the garbage cans, which is a good 100 feet from the complex itself. The noise I make is completely reasonable, I am allowed to walk and do my day-to-day routine. I am not going to change just because she wants me too.
noisy neighbors and i am being unfairly targeted for trying to get help | Case#**-*363
WOODLAND PARK, 0 - 80863 Ever since I moved into the property in September 2010 I have had problems with the neighbors above me (more than one apartment) making excessive noise with respect to slamming doors, stomping, and dropping items. I have notified the landlord on a number of occasions and he told me that he talked to the offending parties and they said they weren't making noise, yet it continued. I began to tap on my ceiling to get the message across to no avail. A few days ago I received a telephone call from the landlord stating that he was receiving "numerous" complaints about my "banging on the ceiling and the walls." I informed him I was hanging pictures the day in question which accounted for the "banging on the walls" and that I had informed him repeatedly about my noise complaints and that he was doing nothing about it. The next day I received a "Demand for Compliance" to stop banging on the walls/ceilings, to stop using profanity, and for improper disposal of fireplace ashes. The latter allegation was wholly unfounded as he didn't once ask me or talk to me about it. It was subsequently removed from the demand letter. At the present time, the noise problem has intensified yet I am afraid to inform him about the ongoing problem for fear of retaliation. I am also worried that I will be evicted if my television or radio is a little too loud or if I'm having a telephone conversation and raise my voice at all and someone complains about me.
My water has been shut off!!! | Case#**-*397
SANDY, UT - 84092 3434 I have requested to know my portion of utilities several times, rental property failed to respond to every request. Power company has given disconnect notice also. I called and informed rental property. They have never responded to me. They did demand that I put all the utilities in my name but i said i am unwilling to put the downstairs tenants bills in my name. The house utilities are all running off one meter, the seperate rental units utilities are not seperated. I told them that i am more than happy to pay my portion of the utilities. Also, Sandy city water will not put the water in a tenants name. They said itis the owners reaponsibility. I called the other utility companies, they were limited as to what information they could give me And woukd not tell me how much was owed. Real property management has failed to give me any copies of any bills. Also, I have complained 3 times that the heater be fixed as only the left side of the house heats. I am worried about it getting cold outside. They have ignored all my requests. There are other tenants that rent the lower portion of the home
Unsafe living conditions, landlord unresponsive, deposit not returned | Case#**-*230
KENTWOOD, MI - 49548 4326 At this property the stairs to the basement are dangerous, narrow and too steep, the landlord acknowledged this saying his father-in-law built them, but he would not repair them, the decks on the front and back of the property were in serious disrepair, loose boards and railings. the landlord minimal repairs consisted of, as an example, nailing a screw into the kitchen screen to hold it in place since he had measured the replacement screen inaccurately. There was NO effort made to repair or replace the other major issues. After I moved out he returned a portion of my deposit stating I had damaged the fence in the back yard, this was not the case, the fence is/was severely weatherd and rusted and had fallen down. He also charged an exorbitant amount to remove a few empty cardboard boxes$75.00 to be exact.
BEDBUGS | Case#**-*507
I have never had a problem with bed bugs nor did I know what they were exactly. It wasn't until Nov 2014 that I noticed bed bugs on my bed crawling. Also my 5 year old daughter broke out in hives because of it. We quickly reported this to the manager who then replied that it was our fault and that we needed to take care of it. First off there is no evidence to point where bed bugs came from and who brought them in. Bed bugs are considered parasites and that is a health issue! I have a baby and a small child living in this unit infested with bugs! Once I told the manager that theres no way they can blame us and its a health issue and they can spread to the whole complex that's when the manger sent someone out to spray..once. once? I have spoke to many pest control companies and they said they all spray twice and that's not going to guarantee that will help. The only way you can get rid of bed bugs is a heat treatment to the whole complex. The manager after that one spray said it was up to us to take care of it. I knew that this whole complex had to be infested and I found out I was correct. The people in unit 2 old us that a few months ago a man in the top corner unit moved out because of the bed bugs because the manager didn't want to do anything about it. That was 3 mos ago before nov 2014 which means that this apt complex had bed bugs which then spread out to my unit within months! Another confirmation that led me to believe that everyone had bed bugs here is that I went to use the onsite laundry mat and the laundry basket that was there had a live bed bug on it and that was the lady in unit 4. I recall her asking me a long while back if I was having a problems with bugs. At that time I wasn't but now I Know what she was trying to refer too. It is clear that this whole complex has bed bugs and now our unit has it. Its ridiculous that they will not doa heat treatment in all the units. It is not fair that everyone has to live like this in this filth. We all pay good money to live here and I refuse to keep paying for an apt to share with bed bugs! It is stressing us all out and costing us a lot of money.
Asking The Tenants Moving To The Apartment Next To Them. | Case#**-*044
Glendale, Arizona - 85301 since we have already signed the contract. for the renewal for the rental lease for this year. the landlord where we are residing. is asking the tenants moving to the apartment next to them. when we asked what the reason was. they didn\'t give us any explanation. nor did the landlord provide us. with any notifications. for us moving. other then we had to move. it sounds odd to say the least. as we have never heard of a landlord. asking for tenants moving to the apartment next to them. without giving some kind of explanations or notifications. we informed the landlord of our situation. because we are seniors. we are unable moving anything. including heavy furniture. because of age related issues. we are unable to afford finding someone helping us move. because of financial related issues. and we are unable finding someone helping us move. because we don\'t know anyone. that would be able doing so. the only thing the landlord said. we would have to try figuring something out. in order for us to move. we have contacted other angelicas. explaining our situation. they informed us. there wasn\'t anything they could do. because we signed the contract. for the renewal for the rental lease for this year. other then advising us. insisting to the landlord of our situation. if there is anything that this agency would be able to do. it would be greatly appreciated. if someone from this agency. would try contacting us as SOON as possible! we were unable proving any other details. such as pictures, letters, etc.. because the landlord hasn\'t given the tenants any explanations or notifications for them to move.
personal information given to neighbor in apt 302 | Case#**-*940
greenbelt, Maryland - 20770 i received a phone call on 4/30/13 from sabrina riley of the rental office stating that she had received a complaint from a tenant in apt 302. sabrina disclosed that the neighbor had made a c/o excessive noise and excessive traffic etc. she stated no other tenant has made a written complaint of this especially of tenants living directly below me. sabrina stated that tenant in 302 said she knocked on the door and i was not the person who answered. how would the tenant know who are leased on my unit without the rental agent giving them personal information. also a week ago i have had many problems with my toilet not flushing, had my daughter call and say she was me and sabrina threatened to come to my apt because that was not my voice. there is no proof of this complaint except for this tenant who lives across the hall who when i moved in complained of the noise of moving in!!! i feel this is harassment and my privacy rights have been violated.
Repair Issue, Theft, Retaliation And Unpermitted Property Use | Case#**-*444
CAYUCOS, CA - 93430 1302 After nearly one and a half years on this property the landlord has not made any repairs that I have brought to his attention. In addition I found out his yard crew has keys to my unit and I had personal belongings missing. Most recently I wrote to him re-expressing my concerns after he asked me to move a few items off of the premises (tools that had been stolen and I had replaced)- I responded no. I also believed this property to be unsuitable living conditions. Finally he posted a move out request for 60 days which I believe to be retaliation.
Retaliation, Breach Of Contract, Security Deposit | Case#**-*218
Since 8/15/2014 Maria E. Magana has maliciously retaliated against us since exercising our Tenant Rights under California State Law to have a contractually agreed upon, hazardous repair completed. We entered into a lease contract with Maria Magana on 8/10/2013 for the property located at 13281 January Court, Corona, CA 92879. Maria Magana breached that contract when she failed to complete the East Side Gate Repair that was a material part of the contract. When we agreed to rent this property, we only agreed to rent if Maria Magana not only agreed to the repair but stated it in our lease. Maria understood we would not be able to live comfortably or leave our dogs safely unattended outside unless the East Side Gate was repaired. All of our attempts to have Maria Magana resolve this matter have gone ignored. After exercising our rights, we were denied lease renewal after receiving a letter as well as an email confirming that Maria Magana wanted to renew our 1 - Year lease. We were being pressured to purchase the home for $400k and when we declined, we were pressured to start looking for a new place. We were given various different notices of time lines to vacate the property after we exercised our tenant rights, from month - to - month, to 24 days, to 60 days. We were told that we would be given our security deposit back in full on the day we vacate, she then redacted that offer as another form of retaliation. Anytime that we looked into our rights and made Maria Magana or her agent Nancy Sotelo aware of our rights, Maria retaliated. Now she is attacking us through our security deposit, holding us responsible for damages and petty things that we are not responsible for, so we have no alternative but to escalate this matter to the appropriate agencies. I'd also like to note that we are not the first tenants to experience this with Maria Magana. Her prior tenants, our neighbors on the opposite side of the East Side Gate, Rick and Rhonda Shinnamon have also experienced almost identical retaliation from Maria Magana. They were asked to move by Maria Magana, her claim to them was that she would be moving back into the house, only to subsequently rent the property to us just a couple of weeks later at a higher rent amount. They are open to discussing their own experience with her and have provided their direct contact number if needed. Because there are so many details to this case, we will provide all evidence as requested. Thank you.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

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File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of SEP 28,2016 | 09:41 EST
Renters 110,647,775
Landlords 22,731,262
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