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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Deposit/ lease aggreement | Case#**-*240
Union City, Tennessee - 38261 They allowed my room mate to extend the lease without my knowledge. I gave a 30 day notice and I was out by June 5 when the lease was up. i paid my May rent. I did not renew my lease nor did I sign any more documents to extend the lease. the room mate knew I was not renewing the lease. They want me to pay half of the extended lease and I was not living there nor did I approve for them to extend the lease. there was no written or verbal agreement to extend the lease. My room mate had a dog. the lease stated no pets. I went to the office and even took a written notice about the dog. they did nothing for 3 months. i finally threatened to break my lease before they made my room mate remove the dog. the dog has done damage to the carpet. i shouldn;t be responsible for those damages because I did report it and they did nothing.
Major Repair Issues ,Breach Of Lease | Case#**-*546
Because of lack of repairs ( air conditioning ) over 3 months to put a very old unit which worked for less than a week and even then was told this was temporary and you couldn't afford anything else . Still waiting for the front door to be replaced and paid for the window units we had to buy $375.00 and what about the promise to compensate for the higher light bills ...because of lack of repairs on your part with more that enough notice I believe your in violation and breaching our lease agreement .. And even after telling you I ( Gary Stevens ) would stay in the home you told me you had already leased the hm to someone else and had a legal obligation to them , when in all serious terms you are under a legal binding Texas lease agreement with me ( Gary Stevens ) & ( Shauna bible ) I've never r received any kind of paper work stating you are terminating the lease under the notion of you Not doing the proper repairs ..
Pest Control-Bed Bugs | Case#**-*552
OKLAHOMA CITY, OK - 73112 4021 Last week, I noticed that there were small bugs on my couch, after looking them up, I was able to consistently identify them as bed bugs. I have since thrown out my couches, but was told today by the manager Trish Williams that pest control has stated the bugs are in my mattress upstairs. I have talked with management about this issue, and note that I have not brought any new equipment or furniture into the apartment in the last few months. The manager stated that this was a tenant issue. I do not agree, I believe these bugs came from another unit. I have asked them to cover the treatment, which they are saying is $275. They believe I should cover this charge.
Dilapidated House Risky For Living | Case#**-*220
Calumet City, Illinois - 60409 I would like to make an S.O.S call to the health and Home Safety department to please schedule a visit/inspection to my Uncle\\\\\\\'s house where I was a tenant. The house is literally falling apart and he has done nothing to fix the house. I am particularly concerned about the safety of his grand children who occasionally comes to visit. You might say its none of my business since I no longer live here, but this man (my uncle) is pretty irresponsible when it comes to maintaining the house. The bathrooms, kitchen, basement is a huge mess and I\\\\\\\'m afraid an epidemic could break out in the neighborhood soon, because of this. I had to move out because I was constantly falling sick living in that house and he has done nothing to fix any issues with the house Please have someone inspect this house and hold him accountable for repairs for his health, and Safety..and for everyone else living there.
Breach of the Implied Habitability Warrenty | Case#**-*040
Ketchikan, Alaska - 99901 I moved into Ketchikan Apartments on May 1st 2013 in unit #21. I started getting bite marks all over my body and strange looking rashes. I thought it was because of the mattress that i was sleeping on cause it was in the apartment when I moved in. I removed the mattress and seen it had traces of BED BUG markings all over it. I asked the landlord if he had a bed bug pronlem here and he replied NO. When I was laying in bed May 10th 2013 I felt a bite and looked down to find 2 bed bugs feeding on me. I went to my landlord immediately. He first started to blame the problem on me, until I showed him proff that in NO way i could be responsible. Now he is refusing there is even bed bugs at all. I live on a very small island and actually know the Tenant that was there before me Jackie Blair and she had told me that she as well had a problem with Bed Bugs. I was never told about this before moving in and I asked Steve if he ever had issues with Bed Bugs and he replied No not at all. All of my belonging has bed bugs in it. I am unable to stay at my apartment and have been paying a friend to let me stay with her until I can save up enough money to move. I wasn't even living there for a week in a half before finding Bed Bugs. It's not only my apartment that has them it is the whole building I found them in the Hallway, Bathrrom, ect.. Steve went down and got spary for the apartment and thats all he is going to do about the problem. I know by using spray it only irratates the bug to move futher in the walls and does not eliminate the problem.
They In Crises My Rent | Case#**-*922
Please reviews my lease my land this year increased my rent 4% but I live this apartments 18 years every years he increased this years 4% this is not acceptable please reviews my lease agreement thanks
Harassment/threat | Case#**-*842
York, Pennsylvania - 1742 I was moving out of my apartment when the property manager illegally entered the grounds, harassed and threatened me in front of her maintenance person who had no business being there and then locked the door stating that she would charge me for the stuff left over in the apt. She did not give me keys to retreive the rest of my stuff and said she would charge me for the remainder.
Lies and hypocrisy | Case#**-*755
Happy Valley, Oregon - 97086 The management has told residents they can't park their work vehicles on the premises, yet Lorri has been seen dropping her husband off at his commercial vehicle right by the office on her way in, and regularly hasn't enforced the parking rules with certain residents. She tells people there's nothing wrong with their fireplace when getting complaints about the burning gas smell and headaches, when management knows the units are unvented and unsafe. She'll also tell residents that mold is usually their fault from not circulating air, when management knows the only vents from inside to out are connected to the dryers, so the bath fans might as well be a decoration. They lie to cover up known bad construction, and are shady when enforcing rules/laws and need to be investigated. The site manager Christina has blatantly told maintenance staff we are to lie to residents if asked about knows safety concerns.
Apartment Invested with Bedbugs | Case#**-*308
HOOVER, AL - 35244 1214 My wife and I had started to notice an unexplainable rash on the kids about 2 months ago. We took the kids to the doctor on several occasions and he was unable to determine the cause. We then began to notice what appears to be an occasional "baby" roach in the kids bed, or near the bed. We didn't think much about it since we already have roaches in the apartment. This is until I squished one and it had red blood. I then looked it up on the internet and determined it was bedbugs. We sprayed the area where we found several bugs but then more seemed to appear. We immediately contacted the apartment complex about the uninhabitable condition and now they're wanting us to pay for treatment.
Security Deposit Violations | Case#**-*869
SALEM, MA - 01970 6660 TGM Vinnin took a security deposit from me of $250 in November of 2011. According to Massachusetts law, interest must be paid on that security deposit annually. It is April 23, 2013 and I have still not received my interest payment, or even statement telling me how much interest has accrued on my deposit. I moved out of the apartment on March 31 2013 and TGM Vinnin is now not only holding my security deposit but also trying to get more money for unproven "damages". As TGM Vinnin is already in violation of the security deposit law as of December 2012, they have no legal rights to hold my security deposit or interest. I am entitled to my entire deposit back according to Massachusetts law.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of AUG 22,2017 | 01:41 EST
Renters 111,533,825
Landlords 22,910,715
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