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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Bed Bug Inspection Cost | Case#**-*313
0 - I, on my parent's behalf, reported to the leasing office about a temporary skin irritation and was asking for their assistance. The person who answered the phone told me they would put us on pest control list that week. So when the pest control technician arrived, we just mentioned of this allergy. Now, we are of the understanding that pest control also helps with giving out recommendations and suggestions as advertised in Orkin's official website. But unfortunately, the person was in a rush and he told us to contact the management since they don't take care of bugs. By bugs, our understanding from limited English proficient person's prospective, was that is that they are a special breed of insects and not bed bugs. Now, when we contacted the management, the manager was all intimidated and said that she was going to order a bed bug inspecton. Upon inquiry, she said since we were the ones who reported 'bed bugs' and we had to pay for the inspection (86.55$) and all costs following the treatment after. She never took interest in clarifying the situation and was impatient. She also ordered to bring a bed bug in a zip-lock bag to the leasing office. It should be noted that no report was even made in writing and all communication was carried out orally. Also, despite ordering for pest control around every week and having a roach free guarantee during our tour, we see roaches and pests daily in our apartment. On Monday this week, no bed bug was found upon inspection by Envirotrol pest company. It seems the management is not interested in the welfare of the residents and bears grudges against any 'problem tenants' who complain or order service requests frequently and doesn't hesitate to retaliate against them for being a 'headache.' The apartment manager's we had issue was Melissa Honea. The assistant manager was Kathryn Graut. I had a case filed with BBB, but didn't get a follow up response. More over, pest control solutions had been ineffective. We see roaches the same day of pest control treatment.
Eviction-Rent money dispute | Case#**-*173
Milwaukee, Wisconsin - 53211 Someone who wasn't welcome or invited to my house kicked in the doors, I happened to be home while my room mate was in Arizona along with her dad(who is also the property manager). The locks and doors were replaced and a week later I was sent an eviction notice that Bob had typed and was not court ordered, but I was still out in 3 days. Later I was sent a letter saying my half of security deposit, which I had been told was 375 at the time of moving in had now turned into 250 each, was being kept to pay for the doors. In the same letter he typed the cost and details of the repair, there was no work order or invoice which would prove he wasn't lying about the cost. The second letter also stated that because of my failure to give notice of moving out he was keeping my rent money I had paid early to pay for the rest of the doors, even though I had been given an eviction notice. The house is up for sale by the bank and there was no lease agreement signed. I have tried to contact him twice on the phone but he would lose his temper begin name calling and hang up. I also tried to contact his boss and it took me 3 calls in 10 minutes to even get transferred and when I did the secretary transferred me to Bob and Bob refused to let me talk to his boss.
Repair Issue | Case#**-*354
Houston, Texas - 77099 I've asked many times the leasing office that ever since the renovation the material they have used is cheaper and unsafe even the walls are so thin and somehow every time my neighbour is cooking somethign i can smell their food next door like there is an air passage in the middle they forgot to cover or what not they have come out once and said that they forgot to add insolation or what not. i'm not familiar with how these things work and not sure what the problem is but they have turned a deaf ear and do not care or do anything about the problem. Residence are given favours in parking alotment. My wife has to carry our 11 months old daughter to the farthest point of the parking lot from the building that is already too far. There have been numerouse times when i had get a hotel room after the renovation because they moved us to the apartment where AC didn't work or blew hot air keeping the temp at home over 90. I think if this place is inspected by city it may not pass the minimum safety guidelines.
Breach of agreement unfair business practices | Case#**-*980
SAN MARCOS, CA - 92069 8129 Landlord charging my deposit and rent refund for commissions and repairs not performed. Asking me for additional amount for charges to be paid within 3 days
Bed Bug Issue | Case#**-*879
I found bed bugs in my apartment. Instead of hiring an exterminator, my landlord insists on coming to my property to apply a "material" to my apartment. Based on my reading on bed bug infestations, and speaking with a friend who has dealt with them in the past, I am 99 percent sure this will not work.
Harrassing Neighbor | Case#**-*729
Chandler, Arizona - 85286 My household is being targeted by a women downstairs, reported us for noise complaints when we are Very rarely home. I have my boss who can testify to our working hours. And when we are home we are being forced to tip tow around, we can no longer watch television at all due to the fear of the women downstairs. I pay my rent like everyone else, i deserve to be able to live reasonably in my home. I am now reaching out to the power of an attorney, living at 2150 has turned into a stressful situation do to this women. My neighbor accusations are slander. she falsely accuses my home, and is jeopardizing our stay hear.
Unlawful Charge Of Late Fees And Threaten To Fie Eviction | Case#**-*441
Good Evening, I am looking to find some help with a situation I am having with my apartment complex. I feel like I am being unfairly charged for fees that I legally should not be charged for, and I have no where to turn. I have asked to speak directly to the owner of the property, but they refuse to return my phone calls. I do believe that in my tenants rights, it is not lawful for a landlord to charge late fees for late fees. I am current on my rent, but in the month of November I had to pay my rent on November the 5th. I do realize this is late however I had no way to get my payment to the front office until then. I work the hours that the front office is open, and that Friday, which was the first, because of circumstances at work I was unable to leave and pay the rent. I ended up having to work the following Saturday as well because that same person was out sick that day. Of course Sunday the front office was closed. Monday I had to work again and so the first available day I could get to the front office was Tuesday. The front office provides no other way to get your rent payment to them after hours. Of course I was told I could have mailed the check in but had I mailed it Saturday when I realized I was not going to be able to get to the front office any time soon, my payment still would not have gotten there til Tuesday. I conceded to pay the late fee even though I felt this was unfair. I still owed for the November Utilities at that point. Since then I have received many notices with amounts that are higher and higher as to what I owe. This is because they were not charging me late fees on the utilities, Per my tenants rights I believe it is also unlawful to charge late fees on utilities, When I brought this up to the office manager whom I have had several issues with she then decided that all of the sudden she used my rent payments towards back utilities to skirt the law. I am now being faced with eviction on non payment of rent even though I have paid my rent. The property has decided to fudge the records so that they can say that I didn't pay the rent, when it is actually the utilities I didn't pay. I pay my $720 in rent every month but am behind on utilities. I have no problem whatsoever paying this as I do realize I owe the money. I however feel like I am being taken advantage of.
Over Charging On My Rent | Case#**-*039
Shreveport, Louisiana - 71129 Every since the new lady started work for these apartments, my rent went up after I had renewed my lease, I lived here for 5 years and I knew what my was supposed to be after signing my new lease, the rent was supposed to have been 501.00 including my rental insurance, and water bill, instead, I was being charged rental insurance again out side of my rent, when I had signed my lease, when I had moved in fox trail apartment, the rental insurance was included in the rent, I never had that problem before until now of this year when a new lady started working here, so I ended up having to pay for rental insurance again, plus with the rental insurance that was already included in my rent when I first signed the agreement, and, and my rent kept fluctuating, so I see extra monies that I was being charge, which couldn\'t understand why was my rent keep going up here and there, now I have done paid out my contract, and is about to move, due to the rip off from these apartments.
Lease agreement | Case#**-*904
Greensboro, North Carolina - 27408 This landlord leased me a student apartment with two roomates. A guy named Frankie and a woman named Kierra Wade who is not a student. Kierra is a liar, manipulator, and con-artists who uses Frankie for transportation, food, and safety without reimbursement then, turns around and records videos of him doing inappropriate things that she told him to do and emails them to Landlord Dana Deaton. Kierra Wade also assaulted Frankie's friend & was arrested two days ago. Kierra Wade came back our house 09/29/2014 with the police and stole my pot of food willingly in front of the police without my permission or asking. When I informed my landlord, she never responded and had a lawyer contact me. I've only been living here for five days and I want to move out as soon as possible. My landlord won't discuss anything with me and I want my deposit back so I can move because I will not live with someone who steals and constantly lies on people. Kierra Wade slandered my name by saying I opened her juice and paper cups when I clearly havent touched anything. Dana Deaton has been fully aware of the drama going on in this house and didn't inform me of anything. She also lied and says she's does background and credit checks when she doesn't. I want to move out and my landlord won't talk to me or my mom about anything abd I'm scared for my life because Kierra Wade has schrezophonia and talks to herself all night and I'm afraid for my life because of the threats she makes. She also damaged the wall near my bedroom and make a statement that she stole from the previous roommate. She will not stop tying to talk to me and I feel tormented. I've never met someone so scary in my life and she illegally records conversations 24/7 and the Landry won't do anything about it and thinks it's acceptable.
repair issues, property reimburement | Case#**-*213
philadelphia, Pennsylvania - 19135 the heat doesnt worl properly and the electric caused shortages in my property and lost of food and days at a motel. also leaks in ther basement and mice really bad.z

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JAN 21,2017 | 02:31 EST
Renters 110,958,820
Landlords 22,794,259
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