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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Repairs | Case#**-*975
Charlotte, North Carolina - 28217 In January 2016 my husband and I walked into the office to discuss the renewal of the apartment lease , we\'ve been living there for about 3 years already .. There were damages done in the apartment by the last tentant before us that were never repaired and now those things are starting to fall off . In the Kitchen the doshwasher is falling out , the crappy paint job of the capnites and countertops is already peeling off; In my bathroom which is the masterbath I have sink clogged up for over 4 konths already and I spoke to them in the office and they kept making promises that they would come to fix it right away , which to my surprise they never came eventhough they are fixing up a vacant apartment right next to mine. The ceilings are also peeling off already and to add up when we mived in a couple of years ago the carpet was old already all they did was clean it so now we\'ve tried cleaning it several times and nothing will do the job. I\'d love for this place to start dealing with or issues as tenants and stop focusing so much in other things such as parking and towing. Because you guys do a better job o. That than on service orders . I \'d love for you guys to stop making promises to fix my apartment unit and then never actually care to even come by.
Assault, Theft, Inconsistency, Failure To Communicate At All | Case#**-*745
Reno, Nevada - 89509 Basically she had two maintenance men come into my house, they had permission i had to leave for work, i have a picture of a shelf in my room and of how it looked when i left and i came back to stuff rummaged through, and my shelf was missing. So i called and she said she would give it back to me on Friday the day of the incident December 9,2016. So i waited the whole day for response. I did not bother her the whole weekend until this morning december 12, 2016 at 9:30am asking about my shelf, i had to leave a message. Then i called around 3 pm same day and she was ignoring my calls until i mentioned filing a police report, then she said it was okay on the phone for me to come and get my shelf (not mentioning the maintenance men had broken it) they broke it the Friday i reported it stolen to her. So i go in the office and i ask her for my shelf which i have evidence was in my room hanging up she says oh well its broke. So then i asked why couldn\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t you have mentioned that on the phone when i was asking for my stuff back. So it resorted to her yelling at me and asking gif i had proof of the receipt and everything which i do have proof that shelf is mine she then called the police saying i was trespassing and we have video footage of her closing the door on my friends foot. I still want compensation and i have filed a police report because i should not be treated this way in a place i pay all the bills on time the day rents due, I have never been late.
Mold in bathroom, non working furnace for 2yrs | Case#**-*075
BELLFLOWER, CA - 90706 4926 I have mold in my bathroom health department has been out and problem still is not fixed, my son has asthma and it is not good for his health along with anyone elses.
Landlord does not want to renew my contract | Case#**-*352
MIAMI BEACH, FL - 33141 5634 tenant is a hispanic disabled 63 years old female retired from Pfizer Mffg. Co. in PR. Tenant and landlord are very good friends. Tenant was living in unit 419 King Cole Cond. 900 Bay Dr. Miami Beach, Fl 33141, unit belonging to same landlord. Unit 419 went in foreclosure and landlord decided to move to PR and let the tenant come to live in her unit 1012 under contract signed 4 26 10, with the verbal agreement that contract will be renewed every year at least for 5 years. Tenant accepted and all of a sudden landlord says that tenant has to abandon the unit 1012 by 4 26 2011 because she decided to sell and has an offer. A breakfast meeting wes held in Cachita's Rest. Miami Beach in the month of 02/2011, and landlord promised the tenant she will be giving $5000.00 from the unit 1012 selling to actual tenant (me) to start the moving process to another apartment. Here is the problem - tenant is sick with a fusion surgery on the spine and another surgery to come for a hip replacement and can not go into this moving stressful process, but if it is completely necessary, tenant accepts the offer of $5000.00 and then will start the apartment hunting accordingly to her needs. Only under this condition tenant will start moving process, otherwise tenant requests the renewing of contract from 4 26 2011 to 4 26 2012 as the verbal agreement between the parts previously for at least 5 years.
Harassing | Case#**-*877
Brooklyn , New York - 11215 Twice me an my husband got into a fight. John asked us to keep the noise down we did. Then my step-daughter was home at 4pm and laughing with a friend. The neighbors called the police. He told us we had to leave. He then called the police when my step son was crying about an interview. He told us we had to meet with a lawyer and him and if we didn\\\\\\\'t it would not be in our best interest. Threatening again. He said in numerous text he wants us out and for nothing. The police have found nothing we haven\\\\\\\'t done anything. He is building a case on nothing. Meanwhile I have videos and 8 police reports that he has done nothing about complaining about the neighbors. He won\\\\\\\'t stop.
water constantly running and rodents in the ceiling | Case#**-*556
trenton, New Jersey - 08618 water running rasing the rent and water bill high to where cant afford it at all and rodents in the ceiliing mating and making more rodents these are mice we cant get rid off and spoke to him about it and nothing was done about either situtation
repair, health issue | Case#**-*306
Greenville, Texas - 75401 I have told steve moore multiple times to come fix the floors, we have big rats coming in and my bestfriend had to go to the E.r for bug bites. Also i have a 2 year old and its just not safe for him. My water bill is 200$ and i feel that is outrageous i have told him to come and check these things and he has chosen not to. I have complained multiple times and he has not done anything but come beat on my door for rent money he doesnt deserve.
CHARGED FOR RENT AFTER I VACATED THE APARTMENT 2 Months Ago | Case#**-*891
I, Roxana Trickey, have vacated apartment 44B located at 555 Ovington Ave. Brooklyn 11209, on JULY 31st, 2014, due to a huge leak that was ruining the ceiling in my apartment and it has not been taken care of for 1 year. I broke the lease and used my deposit as last month rent. I called numerous times the phone number (973) 887- 1470, to inform the office that I will vacate the apartment on July 31st, and no one answered the phone. Finally, after two weeks after I vacated the apartment, mid August, a lady picked up the phone and I informed her I no longer reside at that address, and that I used my security deposit as last month rent. She advised me to send an email, which I did, and no one ever replied. On September 1st , I received a bill from 555 Ovington INC, stating that I have to pay the rent for the months of July, August, and September. Again I tried to call the office and no one is answering the phone again, and no voice-mail is setup for that number. Yesterday on 9.30.2014 I got one more bill summing up to $5,312.76. for the months of July, August, Sept, and October. Their phone numbers are bogus, no voicemail is setup, or the phone is out of service. Please help me stop them charging me for services not rendered. I dont want my credit score to be ruined, not do I have money for lawyers to take them to court.
over charged for cleanup | Case#**-*027
Kingman, Arizona - 86409 We rented the house at 3319 Ames Kingman Arizona, when we moved out we had professionals come in and help with the cleaning the house. The house was spotless, there were some marks on the door and the bathroom in the hallway because I'm in a wheelchair and there were some necessary repairs on the molding him on those because I have marked them up. But other than that the house was spotless, the yard was spotless the garage was clean. There was no trash no marks no marks on the wall there might've been some minor touchup paint but that's normal for we've been in there in the house for over two years but it would've been minor touchup. They charged us the full amount of $750 deposit plus another 300 and and some dollars on top of it to do the work and there. We had been warned by other people but this RE/MAX office was notorious for overcharging renters when they moved out we ignored the warning and accepted the rental, that was my mistake but if you could please just check their records and see if it's a habitual thing of overcharging and the tenants when they move out. we found that to be a common complaint about this particular RE/MAX office. If it's possible to do so I would very much appreciate your looking into their business practices and see if there is some way that we can get some relief from this company.
deadbeat landlord who does not fix things | Case#**-*929
pgh, Pennsylvania - 15202 My shower has not worked properly since November, April 13,2014 no cold water, today april 14,2014 the cold water now will not shut off. The garbage does not get picked up its pileing up have called the boro several time my landlord has be cited several times. The back steps in the back broke and that is the fire escape for the tenates upstairs. I had a furnace guy come in Nov to fix the furnace but he told my landlord it needs filters still no filters. There were bugs in the apt I called my landlord and he never came to take care of that either.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of FEB 20,2017 | 01:51 EST
Renters 111,039,745
Landlords 22,810,649
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