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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Not complying by lease agreement | Case#**-*152
Houston , Texas - 77009 We have recently got satellite installed and the landlord informed us that it wasnt allowed even though clearly in our lease it says we r able to do so she explained to us that they believe that they cause fires n water damage etc and unless we has liability I durance for a hundred million dollars we couldn't have it . Those was our landlord exact words anyways I asked her if there was any way we could compromise because the lease special provisions didn't State no satellite install I fact the lease states we can there was no reasoning with her even after we had told her we had renters insurance that covered property damages up to 100,000 as well as satellite insurance as well basically at this point she told me to know the date we had it installed do she could start the eviction process and told us that they would trespass on any illigally remove it .
Cracks In Walls And Separating Floor From Walls. | Case#**-*379
Los Angeles, California - 90022 About seven years ago I, Daniel Castaneda, told my landlord that the wall was separating from the wall in the bedroom closet. He told me he was not going to fix it because he was to old and he was dying. Since then the wall has separated to three quarters of the bedroom wall now. It\'s open about four, to six inches and the floor is sinking because there is no foundation under the house. We are getting mice, roches because of the wall and floor being open. I need some help with this landlord.
2172 E. BISHOP DRIVE, TEMPE, AZ 85282, VILLAGE AT SHALIMAR MOLD INFESTED | Case#**-*740
Tempe, Arizona - 85282 Norris Reed/JNR DOC SIGN,LTD owner of 2172 E. Bishop Drive, Tempe, AZ, knew when he rented 2172 E. Bishop Drive to me that the place was MOLD INFESTED and the roof leaked in three places into the home. I asked Norris Reed to repair roof and remove mold, Reed\'s response was \"NO\". I told him MOLD could be deadly, Reed\'s response was \"if it was you would be dead\". The Village at Shalimar HOA sent Norris Reed letters telling him to repaint/repair exterior for two years which Norris Reed ignored. Mold has caused me to be ill.
Lanlord fails to honor terms of lease nor response to email/ phone calls | Case#**-*575
Elkins Park, Pennsylvania - 19027 I signed a lease 7/22/2011 with my landlord for an apartment on the second floor of a house and listed in the address. I said a washer/dryer is very important to us, so she wrote into the lease that is would be available within one month. I sent her several emails and a few calls asking for updates on the washer and dryer availability which was to be at the latest by 8/26/2011. Her response to me was if I was not happy, I could "move the fuck out", on September 23, 2011 (an additional month after the w/d was promised). Since then I have not been responded to by her by phone or e-mail nor is a functioning washer and dryer replaced. I am more than willing to move out into another resident, if I know she will not try to hold me although she did leave me a message previous to the one I just mentioned saying " that I've been bitching since I moved in and if I you aren't happy, I will give you all your money back, and you can just move out."
Excellent Landlord | Case#**-*560
No complaint
Bedbug Infection | Case#**-*226
Greenville, South Carolina - 29615 Property manager wishes us to pay 50% of treatment. We look forward to having a good night at rest, without worrying about being bitten. The constant itching and unease is enough to make for an uncomfortable feeling in our own "home."
False Reports / Landlord Retaliation | Case#**-*593
LOMA LINDA, CA - 92354 2523 I have had problems with my landlord which she tried to fight me which she found out where I work because I wore my company shirt that day we argued, she then called all my company jobs in all the cities we have them asking for my name (there are only 5 stores we have) after she found out where I worked she left a bad review about me on yelp talking so degrading towards me, after her corporate and my corporate got involved she got in trouble now she made a false report saying cops were called on my husband and I and they found him outsiide with alcohal which did not happen! There is a date that we werent even home ! There is no specific time to this event , we are now getting evicted with two little babies a 1 year old and 2 year old 2 weeks before christmas . This is not right a 3 day notice to leave . There are other people who have problems with thid manager im not the only one ! The day she and I argued she told me you and your kids are going to be out on the streets because I have the power to do that.
Will not refund any amount on depoist made one day after i signed app. | Case#**-*017
fort worth, Texas - 76116 I Josue Serrato am filing a complaint because u will not refund any of the 250.00 dollar deposit i made on 5/07/13 around 5pm one day and a half prior to this complaint. You did not at any point tell me it was not refundable just urged me to make deposit so the apartment would be held while i was approved. Also all tho i was approved u still needed my co signers application because i am not employed at the moment which was never turned in. therefore i am forced to take action and do what i can to resolve this.
Water Damage, Mold & Mildew!!! | Case#**-*804
Norcross, Georgia - 30093 The water heater in the apartmen above us bursed and leaked through our apartment and the apartment below us. When the water leaked through it leaked all over my daughter while she was in her bed. It soaked half the cloths and items that were in her closet. We kept asking the complex to come fix the problem or move us to another apartment. They kept waiting for it to\\\"Dry\\\" which created mold and mildew in my daughters room. My Daughter ended up geting sick and we all continued breathing in those horrible fumes for almost a week and a half. They continue dragging thier feet on everything. We also didnt have any hot water for almost four days.
Wrongfully Withheld Security Deposit | Case#**-*163
COLUMBUS, OH - 43212 2256 After moving out of the above address in July 2012, with proper notice, this landlord has neglected to refund the security deposit I gave for both rent and the washer/dryer unit leased. After several phone calls to the only phone number I was given upon signing a lease I have had no response and no reasoning for not receiving my refunded deposits. I was very careful in abiding by the conditions of the lease that I signed and am firm in my belief that I should receive a full refund for these deposits. Both my contact information and forwarding address were given to Dan with the keys to the apartment upon vacating in July.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of FEB 14,2016 | 07:54 EST
Renters 110,034,674
Landlords 22,607,090
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