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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

BedBug,Mold,Repair Issues | Case#**-*797
BAKERSFIELD, CA - 93301 2524 912 1/2 30th Street, Bakersfield, CA 93301 ITEMS-MAINTENANCE/REPAIR/UP-KEEP Pest Control - spray inside & outside throughly (including outside of entire property) for Bed Bugs, Roaches, Fleas, Ticks, Rats (in attic area). Plus sprayed on some kind of regular basis thereafter. Have had issue with Bed Bugs since July 2013; ongoing issue with tick & roaches, rats are back in attic area Replace Carpet - Living Room & Bedroom (including Closet area). Carpet is thread-bear in several places Replace Lineoleum - Front entry way, kitchen & bathroom Put in Base Boards - Living room & bedroom (this will take care of holes in wall area @ base of wall & carpet; numerous holes through living room and bedroom area) *Base Boards have been put in living room area only as of 8/23/2013) Remove wall furnace from wall in living room area (this furnance is not being utilized since there is a dual-pak air contioning/heating unit located on top of residence) this is also an entrance for bugs, etc... *Wall furnace removed 8/14/2013 Air Conditioning & Heating ducts throughout residence need to be cleaned; including area above the stove where the hood/exhaust is located Replace Front Door & door in laundry room that leads to back yard area; both door have BIG gaps all around the door; also front door has a security door that was installed improperly, therefore, it does not lock securely Replace front window/moulding; also when screen were installed to all windows (except the front) the screens were made to short to fit properly and instead of redoing them correctly maintenance decided to use them and screwed all screens to outside area (screens can only be taken off with a screwdriver from the outside) Only one escape route which is either through the front door or by breaking the front window...any other escape routes lead to backyard area (which I cannot access because neighbors have utliization of backyard and there are dogs that will either tear myself and/or my dog to pieces if we use this route) Also, due to the dogs I cannot access my breaker box (utilities) & if any maintnence, etc...should need access to backyard in order to complete task at my residence this can only be done if the up front neighbors are home or if it has been made aware to me that they will need access into backyard and I can alert neighbors ahead of time and have them pull dogs in prior to them leaving for work...otherwise all maintnenace etc requiring entrance to backyard has to be scheduled
Bad Maintenance And No Response From Management Team | Case#**-*643
On August 8th, 2014 (around 2:00 am), the water started leaking on the ceiling of my kitchen. I called maintenance emergency to inspect and fix the leak. There was a maintenance guy coming at around 3:00 am to fix it. He temporarily closed the valve on the restroom of apartment 912 and removed the water on the floor of my kitchen. However, at 9:00 am on the same day, I saw the large bubble of water on the ceiling of my kitchen. I reported to staff office for repairing kitchen ceiling. After I came back from work at 7:00 pm, I saw that the sheetrock of my kitchen was removed and the maintenance left the sheetrock bag in my kitchen. They also used my trash can to contain dirty water from the ceiling. All my appliance got the powder material of sheetrock. Should they leave the big mess for me to clean up? I went to the office to contact office staff to request the ceiling repair and they only gave me the promise that they will fix it. I requested several time by in person, online maintenance request, email (Johnny Trilica is the person I usually contact). I have tried to reach Jennifer Haney, property manager of Holly Hall apartment. However, she never responses or contacts me. Currently, my kitchen has really bad smell and the mold is growing on the ceiling. Due to health issue, I had to move all my furniture out of apartment with me and I have stayed in my friend's house. I would like to contact you to discuss about my lease. I cannot stay in my apartment until my lease expires on 11/07/2014 with this bad condition.
stole deposit | Case#**-*778
kansas citu, Missouri - 64118 kept records, receipts, recorded phone calls.
Breach Of Agreement | Case#**-*692
West Des Moines, Iowa - 50266 Spiders problem since moved in. Insects. Leakage problem Sewer Water Backup Informed Management with evidence each time but no solution is given.
NSF Fee | Case#**-*601
CLUTE, Texas - 77531 I was charged a 100$ NSF fee, because I input the wrong date on my payment for rent online. When I contacted them they said I wouldn't be expected to pay rent until it was due, but that they had to charge me the 100$ NSF fee due to my error. I WILL be paying rent on time, so it is unfair that they refuse to take the 100$ NSF fee off of my account. They have taken over a week to figure out that they cannot help me at all....
confidential | Case#**-*054
las vegas, Nevada - 89108 Landlord had strange behavior and strange activity around house...should be reported to the police. Also made me move out without a 30 day notice. Have a personal case i might file against the man and would like to retrieve my belongings if still have.
Cock Roaches Infestation | Case#**-*680
Penn Yan, New York - 14527 Landlord has people in are building that have bed bugs and cockroaches he extermanted their apartment now they are all over my apartment and in my microwave , coffee pot and our food has not treated any ones apartment
discrimination. disabled vet and a 1 year old. | Case#**-*862
cohoes, New York - 12047 We have had issues with dog crap all over yard and next to our stuff. We have had a ten at below us constantly complaining of noise such as daughter walking in walker and jumping in her jolly jumper. We asked for a carpet to keep noise down also did state I would by a mower and now around the area of yard where I set up my stuff. Wwe r looking for apt but my uncles won't be done for a couple months. We cleaned and made all repairs to apt prior to moving in. For very little cash credit. We were told WD had access to yard. One day my fiance was sitting on steps and Marys and Corey kids peed out window right where she was sitting. We have done nothing wrong except not get assistance from landlords. I have PTSD major health issues and my fiancÚ is in treatment right next to where we live. We r current on rent actually ahead. Like I stated earlier we r the only ones with a kid in building an elderly lady and a single person underneath. I do have evidence and witnesses. I do want to go to a federal court. I want a trial. I also know its a federal law. I've also cleaned up yard and offered to take neighbors garbage to dump that has been beside house for 6 years.
Moved into a bed bug infested apartment | Case#**-*907
ESTERO, FL - 33928 6344 Moved in to Bella Terra on November 15th of 2011, within 10 minutes of moving in our things we noticed bugs on the walls. Contacted the real estate agent, and he told us to take pictures and send them to him by email, which we did on the 19th because thats when our interent was being hooked up. After that, he contacted the pest control company and they came out within a week, and claimed they were "dog ticks", and he sprayed the house and the problem seemed to be okay for a little while. But, last weekend (Friday the 3rd) I was doing some cleaning around the house, I decided to wash the bed sheets, and when i took them off I noticed that there was little black stains on our mattress pad. So I took the mattress pad off, and thats when I found the bugs on the mattress. I called the owner right away and she told me that she will have the pest control come out on Tuesday between 1-2 and her parents will be there. So, he came out and he classified them as bed bugs, and he claimed that they don't travel between apartment units and I was probably the only one who has them, and he also said that the best way to get rid of them is just to throw away my bed and couch which I agreed to, and I asked the owner where am I gonna be able to sleep. and he said "Thats not my problem, and neither are the bed bugs" And I tried to explain to him, that they have been here on day 1 and he still denies it. He also said that I have to pay to get rid of these things, and hes not paying for a new bed or couch.
Deposit Problems | Case#**-*126
In September, 2013 we rented a section of a property with Old World Properties for my son Antonio to attend Virginia Commonwealth University located at 806 N. Cathedral Place, Unit 1, Richmond, VA 23220. Since that time and for months we had requested a rental agreement but none had been provided by Old World Properties or Mr. Henry Downing. We made all payments in full and on time for the time my son dwelled in the property, and I don't know if our payments have been recorded as the IRS Code mandates. I made Mr. Downing aware more than once that there was a lack of "Assignment" in place by means of a rental agreement, but I received no response from him, or from Old World Properties. Specifically, at the time of occupancy I found mold spores located all over the bathroom, above the shower, as well as under the sink and in cabinets in the kitchen. It is well known that mold spores can cause respiratory issues in housing residents. Other issues with the property were water damage on the walls of the kitchen and hallway areas, water damage and mold in the living room, the refrigerator door was broken and lots of food was spoiled; there were big holes in the back door of the property, the front door knob was completely useless and the door was permanently open, and the locks of the doors were unusable and with no keys. The garage doors were banged up and didn't close or open right, some of the internal doors of the property did not fit its frames, and other various issues such as structural damage on the property. There were also visible health hazards, and other inappropriate or mal-functioning electrical, plumbing, sanitary, heating, ventilating, air-conditioning services and appliances. I would like to add that Virginia State law asserts that Old World Properties is required to reply to complaints and requests of this nature within 5 days. In fact and until now, Old World Properties has never responded to our request for lease, or to our complaints for repairs for the above mentioned issues, which rendered the property too damaged, unhealthy, and unfit for safe occupancy. I specifically made Mr. Downing aware of the VRLTA Sections 55-248.2 through 55-248.40 of the Code of Virginia that establishes the rights and obligations of landlords and tenants in Virginia; and that the VRLTA supersedes all local, county, and municipal landlord and tenant ordinances. Also, I made Mr. Downing aware that the Title 8.01 of the Code of Virginia contains the civil remedy and procedure provisions for the duty of landlords and managing agents regarding visible mold, and other issues his property had at the time of occupancy and thereafter. I also pointed out to Old World Properties and to Mr. Downing that the conditions of the property constitute a material noncompliance by the landlord and that Old World Properties was in violation of ┬ž 55-248.16 materially affecting health and safety. I requested the devolution of my security deposit from Mr. Downing on several occasions, but he has refused to return it, and now he is harassing me to pay for "fixings" he performed in and on the property after my son vacated it, and for which we have no responsibility for. Please, see attached letter. I would like this problem to be resolved, and for my security deposit to be returned to me with the same applicable interest Old World Properties is charging me ($565.00).

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JUN 25,2017 | 08:30 EST
Renters 111,376,643
Landlords 22,878,881
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