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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Deposit, severe mold issue, no working stove, retaliation | Case#**-*591
FALL RIVER, WI - 53932 9782 Landlord will not properly remove ALL mold from home. Tenants are ill due to mold. Minor child in the home. Pets are ill. Tenants have asked for fridge for 4 months and finally got it. Have asked for working stove/oven for 5 months now, still waiting on that. Female owner has said to tenants that mold is our fault and we can break lease and just move. She will not return the deposit. Tenants have lived with previous tenants burn hole in every carpet in every room, severe mold on hot tub room last winter for 7 weeks before they came to look at it. No repairs have been done to the home as promised upon move in. We just want to get out before our health is compromised further but we need the deposit to do so. We have kept the home in clean status and have done many improvements to the home. We have not damaged it. Many of our belongings have been ruined from the mold and we have incurred medical bills. They want us to move and we want to move so if we can just get the $1315 back in deposit money we will gladly go and clean the home when we leave.
Mold Problem Ignored | Case#**-*970
Mold was discovered in the home, and landlord acted very casually and reused to acknowledge mold growth in other areas of the home. Vice President of property managment company Jay Caldwell came to my door without prior consent and tried forcing me to sign a letter saying no mold was found in the home and when I refused she walked away calling me a bitch in front of my 11 year old daughter. Upon further mold discovery I was ignored and mine and my daughters health issues were disregarded. I informed the proper person of further discovery and then was emailed and told not to contact that person as the number I used for every other communication with the person of contact had now become a personal number.
unlawful entery, harrasment, stalking, we went 5 full days with no water | Case#**-*871
FOUNTAIN, CO - 80817 1279 he is a slumloard. our bath tub and toilet would not drain. he said he would not fix it till we paid rent. this happend on the 2nd of april. he was also cought by several different tenets in their homes with NO prior notice. i feel very unsafe there bc i am a full time studen and my pregnant fiance is home alone all day.
my card was towed. | Case#**-*440
PORTLAND, OR - 97202 4565 On this past friday I asked the rental office for available covered parking spaces. From this list I found a suitable space and parked my car; this was accomplished on friday afternoon. Saturday I looked out over the balcony and I felt comfortable with the knowledge the newly painted car would be protected from the elements. Sunday morning I took the garbage out to the dumpster and noticed my car was gone from the parking space. At first I thought someone has stolen the car. A short time later I went to the office and spoke with the duty clerk, about the missing car and to inquire about any police activity during the night. Before I could finish asking the clerk about the police activity. She asked me if the car was a Ford Taraus with California Plates. I said yes, she told me the cared was towed away because the space I parked my car in was already rented. The clerk told me she tried to telephone everyone (residents) to see who the owner was. The clerk did not call me or my wife. I asked the clerk if she could get my car returned, the clerk commented the person that gave me the list of open parking spaces would have to resolve the matter. So on Monday morning I went to the office and spoke with both of the clerks. They indicated to me tis situation was of mis communication and the tow company would release the car to me without charge if I were to go and pick it up. I explained to the clerks because of my disabilities I do not travel. The clerks indicated if I took a cab to the auto tow yard they would reimburse the cost of the cab. I retorted they called the tow service to have the car removed so they can correct the problem by having the same tow service return the car to the premises. The clerks indicated there is a fee to be paid for the tow service to return the car. I again told them They called the tow truck and for them to correct their own actions. I told them to take care of it or I would see them in court.
Breach Of Agreement, Repair Issue, Worried Im Not Going To See The Deposit | Case#**-*652
0 - We started renting in Sept ’13. The living room ceiling started leaking that same month. I called David right away, and he said he was getting insurance money to fix the entire roof. He just needed to find a company that was willing to work on that kind of roof. Instead he had people tar the inside of the roof in the attic. The leaking continued, my calls continued, now its Aug '14. I have had to leave work mid day to put down 2 to 3 buckets to catch all of the water that falls. The celling is now turning to mush. Luckily I have pictures and dated video tapes of all of the leaks. Now he is having open houses and is going to rent to another family without informing them or fixing the problem. The ceiling is one of many problems. We have receive many final notice letters from the gas and electric company, failure to pay for the common area’s electric. The mortgage company has come four times looking for months of missed mortgage payments. Plus the house wasn't even registered for garbage or recycling, as it was stated in our lease, so we ended up paying for it. All of these final notices really worries me I'm not going to get the entire Security Deposit in the legal 21 days of moving out or ever.
Harassment From Landlord | Case#**-*069
My roommate and I continuously receive complaints from out landlord that we make too much noise. What she hears is us making dinner and cleaning the apartment, and occasionally the kitten playing. We do not feel comfortable in out apartment and she demands respect which we give her. We do not listen to loud music or throw parties. We simply live here and want to enjoy in without getting threatened with eviction for noise complaints. Especially when we are just doing every day things.
breach of agreement | Case#**-*994
dewy rose, Georgia - 30634 landlord verbally quoted no more than $500 for damages to be deducted from $1,500 security deposit landlord has been unsuccessful in renting home for two months after my tenancy ended legally and is demanding I cover the two months of lost income. landlord has sent me a request 6 weeks after I vacated demanding I cover his meals, fuel, and upkeep of the rental landlord is demanding I pay for normal wear and tear and all repairs that were his sole responsibility as landlord. landlord has come to my place of employment, left vulgar messages on my phone and told me that no landlord/tenant law in Georgia applies to him.
Deposit problems | Case#**-*521
Flowery Branch, Georgia - 30542 My family and I were suppose to rent from Todd Meters, we left a $500.00 dollar deposit plus $50.00 application fee. We were told by Todd if we do not qualify we would get our deposit back. I did not qualify now he is avoiding my calls. I have tried several times to get my deposit back and now I am homeless with my family. Please help
Break of contract, unlawful deposit, harassment | Case#**-*471
Lambertville, New Jersey - 08530 The Landlord ammended my contract twice, changed it to 3 months instead of a year, and forced me to sign it or else she would kick me out, which is breaking the original contract I signed. She did this because I had a male visitor, which is perfectly acceptable as per my contract. She then proceeded to enter my bedroom when I wasn't home, made a $960.00 dollar fincancial error in my bills, set me up for a late payment, had the neighbors spy on me, accused me of stealing, and at the end of the lease, threatened to not return my deposit. The deposit was never placed in a NJ bank escrow account, which is against the law.
Trying To Charge Us For Treatment Of Bed Bugs. | Case#**-*459
This problem was there when we moved in. Office manager had us sign a bed bug paper but, when we moved into the apartment there wasnt anything done. Floors were not done mantaince was not done so how do we know that pest control was done. We notified the office the first day upon moving in that we saw LITTLE brown bugs. We asked for pest control serveral times. But its only after much research and mentioned to the office that it may be bed bugs are they now concerned and want to charge us 1100. This has been a on going problem and action needs to be taken to get this matter resolved. We have never seen a pest control guy at our apartment even though they said they have come. My girlfriend lives with me and has never seen them she is always there on FRIDAYS when they are suppose to be there. I really dont think that we should be responsible for this treatment as to this apartment was not MOVE in ready. But because the office manager choose to drag her feet all day on December 1,2014 when I said that I was going to be there with the deposit and our stuff we were such in a hurry to sign papers that day because we waited 10 hours while they got paperwork together. Also another thing is the attitude we get from the office manager of ours. She is always to busy to handle anything we have been there almost 2 months now and still havent received a working gate remote. We are using a 911 code to get in the gate which is suppose to be used for emergency responders. We were also told that our phones could not be programmed to the gate because they are out of area phone numbers. Please help with these situations. I love our home but these issues need to be addressed.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of MAR 28,2015 | 03:01 EST
Renters 109,161,913
Landlords 22,430,328
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