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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Landlord refuses to fix the garage roof lick since year 2009 | Case#**-*331
STRONGSVILLE, OH - 44136 2447
AC Unit | Case#**-*111
Dallas , Texas - 75220 My boyfriend told the manager n maintance guy the ac in his apartment is out n they have yet fail to fix it. N had the nerve to say that\'s how it is. His apartment has been hot for 2 weeks now and all they did was give him a filter n still go to his house n mark the AC screen for on- no n auto- si like if we are dumb
Bedbug infestation | Case#**-*468
SAN MATEO, CA - 94403 3021 I requested assistance with this problem and it still hasn't been addressed. I removed all effected bedding and purchased a new mattress and to my horror they have returned. This a problem I can't fix on myself. This is also a problem that can effect the apartment further. I can't continue to replace my bedding/mattress. This is also a health issue. I need this resolved ASAP and I can't continue to spray my room with harsh chemicals (which isn't working).
\\ | Case#**-*351
Mesquite, Nevada - 89027 i feel like no matter what i do to try and remedy this, it will never be satisfactory with a \\\" sound sensitive\\\" neighbor, i spoke with him after you sent a threat of 3 day eviction and i asked if i bought him some type of ear device or dampening noise machine that could help him sleep would he use it, and he would not agree completely, also these noises and times that he has claimed were not me regardless the fact he heard my footsteps.....just because he KNOWS i was awake does not mean the WRECKING BALL noise that apparently awoke him came from my unit.....also the fact you verified my suspicion that i felt monitored when you said yes he is keeping a log.......REALLY, REALLY makes a person feel violated... as for your claim that i did the same is not true, I gave you a scenario of that night that his pounding on walls is disturbing all tenants not just me is not monitoring... i only am reporting what i can suspect, nothing i have voiced to you would be considered monitoring, spying or otherwise illegal...i frown on the individuals who do sit in silence and listen in on others daily living. he says he knows when i pee, how disturbing is that. myself im aware of the apartment lifestyle and for my PROTECTION i have ambient noise makers to avoid hearing unwanted things from a neighbors day to day activity. i feel that i have no privacy and im also getting anxiety from the threatening feeling of eviction over me walking across floor or being up late at night ( these are frivilous ). he has admitted to seeing a dr. on a regular basis for bipolarism and is given medication to try and help him with his sleep apnea or sound sensitive condition, why am i having to suffer for this mans known condition. im not saying im an ideal tenant but im not breaking laws and im abiding by the rules as you request, ive tried to amend his complaints and to no success. lease is done 12/31/2016 i will be moving to a residence of my own, please allow me to remain here without a litigation, i do not, would not and hope not to have to go this route, but i feel im being unjustly scrutinized and cannot allow myself to get taken advantage of again, please help me keep our relationship (client) in good standing as it usually is. thank you for your consideration in this matter . sincerely, chris lorenz 3-U
Security Deposit Refund Issue | Case#**-*103
CHICAGO, IL - 60657 4334 We moved out on May 9th and had a completed walk through with Steve Green did not note any issues except for the shelf in the closet which was due to wear and tear that we reported over a year ago. We never received any paperwork stating that money would be deducted from our refund until 7/14/2015, which was over two months after our move out. Not only were the repair claims dishonest, a utility bill was deducted from the security deposit for dates after we moved out and had already scheduled it to be shut off on 5/9. We are seeking the entire amount of $587.63 that was wrongfully held from us.
Extermination Bill | Case#**-*209
On September 18th,2014 our landlord hired and exterminator to spray for bed bugs and about 2-3 weeks later the exterminator was back to spray again and she wants us to pay for it. Today on November 25th,2014 she took us to court to have us evicted for non payments of the exterminator and now my wife and I have until the December 5th,2014 at 9:00am. please help
Ceiling/Walls Destroyed + Unreal Flooring Bills | Case#**-*361
Addison, Texas - 75001 Transferred to 454 after being assured construction/plumbing work completed. Knew to ask because already lived through this in old apartment (but that took two days). Immediately after move in, construction began with no warning. Ceiling and walls destructed and replaced with cardboard in bathroom and dining room, wiring behind washer/dryer exposed so can\\\'t use. Cut hole in walk-in closet ceiling, all clothes covered in dust. Already going on for two weeks, no end in sight. No privacy, need to get out by 8 am every day because workers come and water is turned off. No useful purpose to this construction, nothing needed to be repaired when moved in. Dina Riley, General Manager responded to repeated messages \\\"this doesn\\\'t affect the living environment\\\". Submitted service requests cancelled. Rent $1715 for 1-bed to live in a broken cardboard box? In addition, received bills for flooring: $1000 to install carpet in old apartment, $2200 to replace carpet with vinyl in new apartment (each area less than 200 sqft total, bedroom/closet). Don\\\'t believe the invoices show real cost and materials installed - paid $1000 to install wood laminate in old apartment a year ago, same sqft and much better quality. Created sample quotes for myself , cost way less. Company on invoice (Arbor Contract Carpet) only does flooring in apartment buildings, impossible to find any info on them. Collusion?
Bed Bugs!!!! | Case#**-*112
WE LIVE @ 437 E Mifflin St in Lancaster and the neighbors that were evicted had bed bugs now we have them landlord needs to do something and won't I have done everything here and they are back ever since they threw the mattresses out in our front and trash everywhere please check this out because it is just physically and mentally terrible and this landlord next door is not doing anything .
Bed Bug Infestation | Case#**-*306
Bed bugs have infested my apartment (Apartment 202) and also the complex. I believe other neighbors were having bed bug problems and I was not informed. I also believe the bed bugs have been present since I moved in in January 2014. Bed bugs are in the washer, dryer, and the washroom floor. I have had to throw away my mattress and the bed frame, which included drawers underneath which stored a majority of my clothes. I was informed by my landlord, Moe, that I was responsible for buying Steri-Fab to disinfect my own apartment. I was told Steri-Fab can only be bought online and I did so for 30$. Exterminators were not called immediately and have yet to arrive. I was told by my landlord that he would "check to see what they (exterminators) could do NEXT time they came around." I requested that my landlord contact SPU Customer Service at (206) 684-3000 to arranged for my mattress to be pick up and disposed of by the city of Seattle, but was instructed instead to leave my mattress in the alley next to the garbage dumpsters for pick up. I went to check out the alley to see where I was to leave my mattress and there were other mattresses where already there. I cannot stay in my apartment any longer since the bugs have spread to my couch, chairs and clothes. I will be leaving the apartment as soon as possible. My original lease was for 6 months (from January to June) and became a month to month agreement after 6 months. First and last month’s rent, as well as a $300 security deposit, was paid upfront before move in. I am requesting the security deposit and last month’s rent $750, since I do not want to live in the infested apartment for the month of July, but have already paid for the month. I am also requesting reimbursement for RPA fees, $30 for Steri-Fab I was instructed to buy to disinfect my apartment, as well as reimbursement for my mattress and bed frame which had to be thrown out due to the infestation.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JUL 21,2017 | 01:47 EST
Renters 111,446,087
Landlords 22,892,946
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