Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Repair Issues | Case#**-*323
Concord,
North Carolina -
28025
consistently receiving slow turnaround on maintenance request - 3 weeks to a month minimal
Repair Issues/mold | Case#**-*829
Redfield,
South Dakota -
57469
Roof leaks in several Areas. Mold in several locations inside the house because of repairs not made. Sinks and tubs that won\'t drain properly. Cold water doesn\'t work in kitchen and hot water doesn\'t work in master bath or laundry area. Several windows that are broke and can\'t be used. Dish washer that leaks and doesn\'t run right. Garage that leaks and destroyed much of our personal property. Garage that if through wind blows too hard will blow over.
Office Have Not Resolved Loud Music And Dog Howling Complaints | Case#**-*454
Cypress ,
Texas -
77433
We have sent links to videos to the management of this apartment complex of the loud music and dog howling from the unit below us in 4210 and they just respond that the noise is not loud enough to hear. The courtesy officer has stated that there is a legal decibal allowable in Harris County and that this is now a civil matter and does nothing to address the noise when we call so then we have to call the Harris a County Sheriff line to get things resolved usually more than once in the same evening. The management acts like my complaints are not legitimate even when presented with evidence.
Repair issue | Case#**-*177
Lynnwood,
Washington -
98037
I lived in apt C 101, until it got flooded... They help us move but had broken a lot of stuff. We appreciate the help, but the staff was complaining we have too much stuff. It wasnt our fault that we have to move. We moved our stuf with just 4 boxes that they gave us. there was no truck or any vehicle to move our stuff. some got wet in the rain.We did not get a credit for that at least one month parking rent free for all the hassles.that happened during the holiday season. Then we have move to apt H203, electric plug ins were mostly not working, it was always having short circuit. We complaint about that nothing happens.now the laundry dryer and vent which is taking so long to be fix. It has been 2 1/2 weeks now. They gave me a key to another apt to dry my clothes. But going out of my apt and doing this is a hassle. I always call for update and nothing has been happening.we pay our rent and our parking n utilities on time. We just wanted to have a good service in return.. I just dont know what else i can do so we dont have to think of moving somewhere just because of their poor service...
Deposit Problems | Case#**-*282
Rapid City,
South Dakota -
57702
We moved out September 29,2013 and got our new address to her on October 18th,2013 through voicemails and then again numerous times. Finally made contact with her on October 22nd,2013 through email in which she stated we would have our deposit returned by the first week of November. I tried contacting her November 6th and November 7th with no reply and finally on November 8th, she replied with her still being out of town and it will be next week. If this was a small amount of money, it wouldn't be as big of deal, but after continuing to go back and forth, we are just ready to have this over.
Back Owed Rent.. | Case#**-*607
Kenner,
Louisiana -
70065
Broke my lease, Moved out on Oct. 31st 2010 with 4 months left on my lease paid the 3600 for the 4 months and on the second month someone moved in the same apartment knowing he had rented the apartment out when he took the money. Know Landlord can collect double rent the only rent I owed was 875 when know one was living in the apartment. He sues everyone for the same things over and over again and dont fix a thing just paint over it and sue the next person. He sue everyone who lives in his apartment and dont even know the law that he cannot collect double rent and I want my money and will take him to court like he does. I still have time to sue him for my owed money I know the Law.
Repair Issue | Case#**-*437
CHICAGO,
IL -
60617 1203
When I moved into my apartment it was infested with dead roaches, there was a big hole in my wall, I wasnt able to get into my apartment because the previous tenant kicked the door in and it takes me approx 10 mins to get into my door, the previous tenant broke into the mailbox and the landlord hasnt fixed it so I was forced to get a PO Box. The bahroom tub was stopped up so I wasnt able to take a shower, and the kitchen water pressure was low. I called and explained all this to the landlord and he was very sarcastic. He only fixed the tub. Today 09/12 I told the landlord I seen a roach and he stated (you know people bring stuff with them) I took offense to that. He said the locks smith fixed the door already and I know thats not true because he told me last week the locks smith will come another time. The Landlord said he will come Saturday to fix things
Repair Issues and Breach of Agreement | Case#**-*516
New York ,
New York -
10029
It has now been two weeks since I created a repair request for the second bedroom closet doors to be fixed properly. Also the is no proper ventilation for the second bedroom. When I spoke with Asha Gandasarran it came to my attention that The Hub Gracie North (The Leasing Company) does not considered my apartment a two bedroom but a one bedroom with office, however I am paying two bedroom rental pricing. Also my apartment is being entered into on several occasions without my permission or notice by her staff and it must end. If Asha has changed her mind and the apartment is now a two bedroom then there must be proper ventilation i.e. heating and cooling system in the second bedroom. If not the price for the lease has to reflect a one bedroom. Also the heating system in the second bedroom is missing the proper temperature handle. The handle was never given when the heating unit was installed.
Harassed By Neighbor | Case#**-*752
Houston,
Texas -
77060
I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ve been being harassed by my downstairs neighbor since the First day I moved in literally the FIRST.. she\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s cursed me out and threatened me I don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t feel safe and my 5 year old is scared also she can\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t have friends over she\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s afraid to walk we are very uncomfortable in our own home I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ve stayed on the 2nd floor in all of my previous apartments and I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ve never been harassed so much and I feel as if the apartments just don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t care I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ve visited the front office and called on multiple occasions I fear for me and my daughters well being that we will be out on the street with a eviction on my record when we literally don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t do anything besides walk from room to room I can\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t and don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t want to live like this I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m uncomfortable in my own home like what if it comes to a physical altercation that\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s my fear I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ve expressed to my apartment countless of time that I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m being harassed daily.. Im in a terrible situation and I really just want to get out of it
Discriminatory Monthly Rents | Case#**-*391
VANCOUVER,
WA -
98665 8061
I believe I am being asked to pay a higher rental than anyone else.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
