Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Infestation Of Pests/Bugs | Case#**-*988 Second floor apartment is infested with roaches, silverfish, and palmetto bugs. Several neighbors having same issues. Despite a weekly visit from the pest control, bugs are still a problem. I have asked several times for management to investigate the problem deeper as they are infiltrated inside the building other than just coming from the outside. I have been told by management that "This is Florida and not where you came from (New York) and you will see bugs". I have explained to management that I don't see an occasional bug. I see bugs on a daily basis. I have a 16 month old toddler and this is a health issue. Management keeps blowing me off and telling me that I need to get used to Florida bugs. Several neighbors have come to me asking me if I have roaches. After asking other neighbors, it is becoming clear that most tenants are having the same issues.
Bed bug problems again | Case#**-*590
LONG BEACH,
CA -
90813 5917
Ever since we have moved into this apartment we have witnessed enough proof to realize that this unit if not more is infested with bed bugs. We have physical proof not including multiple photos of the bugs inhabiting our unit. In December of 2012 we had to file a complaint to the long beach health department, soon after we did that our management company finally took action and got an exterminating company involved. The inspection was done by the exterminator and he said that there were signs of bed bugs inhabiting our unit. They sprayed once. As a result we had to throw away infested personal property including our mattress. After first spray there was no follow up, neither from the exterminator or the management company. Weeks passed and now they're back again. We have pictures of the bugs on our new curtains! Our BRAND NEW mattress shows signs of bed bugs on the bottom! As paying tenants we have our rights and deserve for this matter to be dealt with immediately. We would like a thorough extermination of our unit, and inspections of adjacent units because of course, if more units are infested it can be a very big problem. We did not have this problem previous to moving in to this unit. These past 4 months have been so stressful for us. Day and night we worry about the bugs it is very stressful! We want a clean, sanitary bug & free place to live in.
Landlord Harassment/Physical Threat/Deposit | Case#**-*515
LAGUNA BEACH,
CA -
92651 2461
Bryan Siegel (Landlord) has physically, verbally harassed me on premises and violated my Civil Rights (called me a faggot) on several occasions.
Documentation (video) is available. Landlord evicted me wrongfully after I was physically assaulted by neighbor and accused me of violent
behavior falsely (to police and others) while attempting to steal portions of my deposit without merit or proof of damage, etc.
Landlord served me eviction notice at 2:21AM with police escort and then returned to verbally assault me and attempted to enter my unit without consent (video available)
Bug And Mold Problems | Case#**-*376 Our trailer along with several other trailers have bug infestation i have bug bombed but Does no good. There is also black mold in the walls and parts of the walls are so soft that if you barley touch them you hand or fingers will go through them. The manager has been made aware of the problem and refuses to take any action to correct it he places blame on the tenant. I truly feel this is a slum lord and these problems need to be dealt with. I do have picture that can be provided at any time.
deposit problems | Case#**-*297
JACKSONVILLE,
FL -
32224 5220
I lived in the apartment for my whole 12 month lease and I paid every payment on time. I was constantly being over charged and I would have to bring the mistake to their attention for it to be fixed. After I moved out I cleaned every room, puttied most of the holes in the wall, and vaccummed the carpets. On top of losing my $995 deposit and $200 pet deposit, I was charged an additional $323. I recieved a paper in the mail demanding that the money was due within 30 days. I was charged $550 for my bathroom and kitchen to be cleaned, when I swept, mopped and cleaned the counters before leaving. I was charged $822 for one burn mark (about one inch) in my carpet. Not only was a charged a ridiculous amount of money, but the staff was rude to me since the day after I signed my lease. Maitenence and front desk receptionist discriminated and treated me differently because of my age.
Charged 650$ for Bed bugs found after move-out | Case#**-*728
CONCORD,
North Carolina -
28027
I was in this apartment for about 4 Years. And, apparently found bed bugs back in September 2012 and gave complaint to Tradition apartment manager and they have told me its upto Renter discretion to take care of the treatment. And, Tradition Management them self called the Exterminating guys to get this fixed and their 3rd party members have fixed the apartment back in October 2012. And, from then i havent found any and i have paid 650$ to get that fixed and made check payable to Tradition at Mallard Creek. And When i have given the check to the property manager he assured that if i find any then i can just stop by at the apartment and let them know, and he said they will fix it for FREE. Which was all ok at that time as property Manager he himself assured if you find any just let us know as this is guaranteed service by their 3rd party folks.
And, now after my move out without any intermediate notice they have sent me a letter to my new home stating that they have found bed bugs after my move out and they have charged 650$. I have called the manager and have asked him for the explanation and now he started saying that we cannot do anything as your apartment is already treated. And, We cannot guarantee for 9 months after treatment and cant get this ripped off from the open charges. If they have treated the apartment then why dint they call me and told me that they found bed bugs and we are treating your apartment. Nor either they have sent me pictures that they have found one. I am not sure if they have come from underneath apartment or side apartment. I need clear clarification with pictures and date time stamp on the photo when they treated it and what they have found. Last Time it was their 3rd Party who has done the treatment and most often other companies would provide a guaranteed service.
Incorrect Final Billing | Case#**-*329
North Richland Hills,
Texas -
76180
On July 1, 2016 a 6 month lease agreement was signed between Robert Stockton and Aragon 2014/8500 Harwood, LLC for apartment 2323. The agreement was from August 26, 2016 to February 25, 2017. Greystar, the management company terminated the lease prior to February 25, 2017 without written notification. Greystar failed to reimburse the prorated February rental payment and did not compensate for the early termination. Greystar is billing Mr. Stockton reletting fees, accelerated rent and failing to refund security deposit. Total reimbursement to Mr. Stockton is approx. $1310.75. In lieu of payment in full, a donation of $1310. 75 can be made in Mr. Stockton’s name to 1 of 3 charities. Charities are Esparanza de Vida Community Church in San Antonio, Texas, Humane Society of Wichita Falls or St. Jude’s Children’s Hospital. In addition to providing historical data of Greystar’s inaccurate billing practices, a signed lease agreement, proof of early termination, and a counter signed move out notice will be provided.
Repair Problem Caused Us To Have Health Issues And Got Us Extremely Il | Case#**-*399
San Antonio,
Texas -
78229
Our problem began before we even moved in. Their was a small leak that later become worse but was not fixed from our kove in date March 19,2016 until now in September 2016. The leak lead to mold being formed underneath the kitchen sink and grew up the walls. It caused my and my children to become very ill. I have medical records to prove this and records to prove they lied about fixing the leak. I have a screenshot of the work order saying completed the picture is dated to before i took a pitcure of the actual mold which obviously had not yet been \\\"completed\\\"! We were forced to leave on my drs orders now we are having to continue paying lots of medical bills due to the fact that it took them a while to diagnose us and we had all been in and out of the drs since April. We also had to pay relocating fees and are paying at 2 different residents even though were are unable to live there. I would just simply like to be legally let out of our lease without having to pay another $3000 in fees.
Contract Breach, MaliciousProsecution, Warranty Of Habitability AB 1482 | Case#**-*634
HEMET,
CA -
92545 2401
Cui refused maintenance/repairs, threatened 90 day if I turned her into the autjorities, sabotaged the property when I turned her into the housing authority; cui had my mail returned as undeliverable; lied to the housing specialist that my rent was late when she was in los angeles to study for her brokers license and didn\\\'t didn\\\'t get home in time to deposit the rent into the bank in order to distribute co-mingled monies by the 3rd of the month. Her House Inspector noted the kitchen\\\'s pvc needed replaced. It was held together with rotted duck tape. When that blew, I knew better than to depend on Cui to get the job done so I hired out, paid the bill then deducted the amount from DEC rent. Dec 4th I found a Notice to Quit inside the mailbox with a First Class postage stamp on the envelope. Cui didnt even post it on the door. (Post and Mail) Yingying Wei jerked the property out of Section 8 program without a 1 year notice provided to HUD. Then when Section 8 stopped payment, Cui demanded that I pay the full rent amount of $1155.00. She didn\\\'t serve the 90 Day Notice of rent increase. All that happened from December 4th, 2021 with January 19,2022 being the date of Wei\\\'s letter to DesMarie Guyton, Riverside County Housing Authority\\\'s Housing Specialist. 1st UD was voluntarily dismissed by Wei\\\'s Atty. 2nd UD was filed immediately for unpaid rent illegally demanded. The property was illegally re-rented for $1500/mo. The deposit amount raised to $2800.00. The property was not to have been rented at all since it was removed from the market in retaliation. Cui had a temper tantrum when I acted on my tenant\\\'s right to repair and deduct. Cui cancelled Trash pickup, had the front door bashed in twice within 3 days in my absence, of course. Cui conspired by means of manipulation with the 80+ yr old neighbor with anger issues. The neighbor allowed Cui into her backyard so Cui could climb over the rotting dogwood fence in order to enter my home through the sliding glass patio door. The sliding doors had been put in backwards and easily entered by anyone comfortable enough to conduct criminal activities. Cui stole my copy of the lease. Cui told everyone but me that I had violated a major term of the lease however, that also wasn\\\'t true. Cui should never be in a power pisition of any type. Cui was less than truthful regarding the 2nd UD. If I had won tge case with the evidence I had on her illegal/criminal demonstrations that my
life would abruptly come to an end?
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
