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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Repeated noise, broken items, unable to reside in apt | Case#**-*331
O FALLON, IL - 62269 7299 I moved in 15 Sept 2011, on 1 Oct 2011 I started notifying my apartment complex of the noise above me. It shakes my walls, light fixtures, appliances on top of my counters. I have had 3 pictures fall off the wall and shatter, in which I have a 15 month old who was near. I have notified them several times, approx 10. I have had to leave my apartment 7 times now, as I have to leave again tonight. I have 7 witnesses who have been here to see the damage, and hear the noise. It happens anywhere from 0500-2300 (7 am - 11 PM). The reponse I get has ranged from- we will send him a notice, an email, give him a call, and then it turned into my neighbor stating he wrestled with his children, to refusing to move, to he has decided to find a house to buy. In the meantime, I am on active duty, I am a Registered Nurse, and because I have had to pack up my things and leave with my child in the middle of the night because of the noise, and return in the morning, I have been pulled off of cases because I am not getting the required sleep to administer sedation medication to patients. It has affected my belongings, my sons safety, our comfort, my job. I have had to leave, yet still required to pay rent. I was never offered to move, but was stated was, "if I were to offer to move you, who would move your stuff?" But no offer was made. Also, in one discussion, it was said that my neighbor may be doing this out of spite now, and another conversation she didn't want to make him mad. I do not want any more dealings with them. My rights are being abused. When I leave 30 Dec, I should be reimbursed for te loss of my items and not being able to LIVE in my apartment. In section 19 of their lease, it states that all residents are allowed a quiet environment (not in those words) and they are not handling this situation. I have notified the police 2 times, and once when they knocked on the door, the noise stopped and started again in 15 minutes so I had to leave. There was a one week period where my son had pneumonia and a 105 fever for 7 days, we had to leave 2 of those because he was unable to sleep, and I had to take him to the doctor twice, who noted that because my son was not getting the needed rest, his body was not getting better. So now, this has affected my sons health. I have a sitter three times a week, during the week, who comes to the house to watch him. She, herself, not counting when I have had to leave, has had to leave with him 4 times. Again, to summarize: My belongin
Showing up without notice, to clean gutters | Case#**-*244
EUGENE, OR - 97408 4734 I'm a grave yard worker, day sleeper. Bruce showed up at 2:pm cleaning gutters. I woke up to someone walking on the roof. I walk out side and ask him what he was doing? I ask him for 24hr noitice, he said he didn't have to, when it comes to the outside of the house. I told him that he knew I was a day sleeper, why would he be doing this? He said if I wanted to I can break my least and move out.
Bed Bugs | Case#**-*810
Plainsboro, New Jersey - 08536 I have lived there two months the apartment is infested with bed bugs. I have been having getting bit since I moved in but was just recently able to figure out that bed bugs are the problem. The maintenance office is aware of the problem however my apartment is still infested. I have been unable to live there for almost 2 weeks now. My apartment was already supposed to be treated but because the maintenance office failed to properly advise me of what needs to be done in the apartment before it can be treated the exterminator was unable to treat it leaving me still unable to reside there.
Deposit Problems | Case#**-*025
I was denied even though I met the requirements. Its been over two month's and every time I talk to Ashley she has no answers.
The Air Conditioner And The Heater Do Not Work More Than Two Weeks, Etc. | Case#**-*602
Houston, Texas - 77081 I have ask for reparations many times by phone maintenance request 877-823-8672 but they never solve the problems, I have asked personally at the office and I have sent by certified mail my maintenance request but they never solve the problems.
BED BUG PROBLEMS! | Case#**-*512
Allentown, Pennsylvania - 18109 I have had bed bug problems for the past year on and off.Management has not done anything correct to fix this problem!exterminator only sprays pesticides that just make them movefrom infested\infected apartments and are also dangerous to my kids.I have not had a bed bug in the last 7 months in my apartment but have seen them in the apartment building{carpet seem near my doorway killed by DE foodgrade that i personally bought and applied throughout my apartment} and it has done the job.PROBLEM is that its not my apartment with the bed bug problem and i have been telling management about the problem and that the building needs to be heat treated but they refuse to do so.I have photos of the bed bugs from when i started having the problem to now when i recently just saw one yesterday crawling in my living room floor.my mother has moved out and got her own apartment back in Ny because she just cant deal with the managements way of dealing with the bedbug problems in our complex.THIS NEEDS TO BE RESOLVED ASAP!I refuse to allow me or my kids to stay in this apartment knowing these parasites are unhealthy and violate my living space!this has taken a toll on my family mentally and physically and we have reached our breaking point!
DEPOSIT AND BED BUGS PROBLEMS | Case#**-*752
LITTLETON, CO - 80120 1739 The apartment\\\'s manager did not tell me about the apartment had bed bugs and cheated me to rent the apartment. After our family moved in that apartment then we found out the apartment had lots of bed bugs. my whole family were biting by the apartment\\\'s bed bugs. the the whole apartment\\\'s renters complaint the apartment had bed bugs, but the manager just did not pay attention and ignored the renters. The manager used to hired people to kills the bugs, but it did not help at all, we were still biting by the bugs. My family just moved into that apartment for two weeks and we were biting by the bugs in that apartment for two weeks. we could not sleep at all. so we have to move out very fast, but the manager told us that the we would loose the deposit money if we move out. we have been asking for the deposit money back for many times after we move out that apartment, but the manager always refused to see us and talk to us. He just walked away when we talked to him. i do not think that is right for this apartment cheating on us. we lost so much money to hire movers to move out and move in this apartment, we also had to spent so much money to do the laundry because the apartment\\\'s bugs. I think they should return all my deposit money and pay for all i lost on this apartment. We have lots of pictures to show we were suffering by the bugs in thjat apartment.
TEST TITLE COMPLAINT | Case#**-*900
CITY, Alabama - 12345
This Landlord Has Taken My Deposit To Hold Apartment, I Never Signed Anythi | Case#**-*256
I was interested in this condo an spoke to the Landlord Dale to put down a deposit to hold the condo. I then gave the deposit of $500 dollars only to investigate the property an find out that it was an unsafe environment for a single young lady. Within one week I called Dale back to get a refund which he's now refusing to give back which I think should be illegal.
Bed Bug Infestion | Case#**-*128
Chattanooga, Tennessee - 37416 I have not notified my landlord of this issue because I was told this was the best way to handle this situation. This is my first apartment because I'm twenty and have been a good renter and have my rent paid through January. I am not a nasty person and this parasite is driving me crazy. I believe its my landlords responsibility to provide me a safe place to live at. I have tried on my own purchasing all natural bug killers but nothing seems to work.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JUL 30,2016 | 10:16 EST
Renters 110,484,491
Landlords 22,698,192
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