Close


File Complaint against Landlord, Apartment, or Property Manager

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


View Sample Complaint Watch Video

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Bed Bug Infestation | Case#**-*169
Las Vegas, Nevada - 89147 The reason for my complaint is that the apartment complex only wants to spray my unit. Bed bugs travel through clothing, vehicles, common walls etc. They can also live up to 18 months without feeding so its almost impossible to know exactly where they came from! also 30-50% of people never even show signs of bed bug bites and my apartment complex has not and will not notify the other tenants to check there unit and make sure that they weren't the cause or that the infestation hasn't spread. So honestly the complex cannot guarantee that I will never have another problem and that is stressful! I am living out of plastic bags and my vehicle and the pest control recommended I throw my furniture away. This has been a Huge inconvenience and I just want out without having to pay a dime! The manager Danielle Adams admitted to my spouse Liana Elgas that the complex has had at least 2 recent infestations but she doesn't believe that they came from our building. It doesn't matter which building they came from, I believe that is the source, because like I said earlier; they are hitchhikers and you could go months without ever knowing that you have them.
Landlord Enters The Property For No Reason. | Case#**-*431
This is another request for the landlord to stop entering 4269 Grove Street. I know that the two other roommates have addressed this concern to Mary Miller before. However, I can only talk about my experiences since I moved in December 2012. In 12 months, she has visited and entered the property countless times. I started notcing the frequency of her emails without the reason for the visit. Back in July, I asked why and she replied it is her right to maintain the property. At that time, no request from the tenants had been made for any repairs. Yesterday, she emails 2 of the 3 tenants, to inform us that she was going to visit the property. She actually states there is no reason, but just visiting. She chose between 9-10:00 AM. She knows that we all work normal business hours. I replied that I’m requesting that she respect our privacy as we have asked her before. I also asked her to work with my work schedule if she really insists on visiting, but that I need to let my boss know when I will be in. She doesn’t respond until this morning after I have left to work, since I also called her house phone this morning and she did not answer. In her response she added that she is coming over for measurements as she stated previously. Which she did not and we have saved the entire email chain from her. I told her she cannot bully us into letting her enter the house for no reason. We are current on rent and have not ever been late. So that’s not the reason to be in the house. In fact, she does not state a reason, she typically ignores our questions. We have all of this documented in email chains from her. We just want our privacy or be able to get out lease without eviction or fines or fault to us, is she refuses to stop coming over when we are not there for no reason. Thank you
unhabital living | Case#**-*093
houston, Texas - 77080 ever since i first moved into the apartment i was told that they had "pest control" go out and treat the apartment for bed bugs, but after I moved in i have severe bedbug bites that I cant even sleep at night and i have been constantly requesting to get it treated and to speak to manager and till this day I am unable to speak to manager and all they tell me is that they are trying to get pest control to give them a date to when they are gonna go.
refuseing to give deposit back | Case#**-*810
indpls, Indiana - 46226 landlord new i was not renewing my lease in novmber 2013 landlord stop fixing any repairs when i told her i would be moving in feb 2014, i was told by landlord i had til feb 15th to move without oweing any rent i have recite sign lw from landlord so on 15th we moved i called landlord to see when we can walk threw home to get my deposit back she never rent calls or texts so i cleaned house and took pictures of back yard front yard aii rooms in the house cabnets bathrooms toliets tub sinks closetsdoors so few days later i text and ask when we can walk threw house to get deposit back she said because i had keys i was not getting deposit back so i said she lives in chicago who give keys to,so icame back to house to give keys fromnoo to4pm i waited at house no one came,,i went home icalled and text landlord no answer til feb 27th at 2;36pm saying to call mike at 3176707348 to get my curtains we left,,still no respond on my deposit so i mailed the keys to her p.o. box thendays later i got letter with all lies about thing that were broken i lost deposit cause of repairs she had to do ,,all lies im really hurt i trusted her we had a lot of verbal agreements puls i have pictures of everything and texts from landlord saying we can stay til 15th feb...please help anyone if you can im handycap fix income i need my $850.00 back please help us..
Bed Bug Payment Dispute | Case#**-*519
GRAND RAPIDS, MI - 49505 5368 Bed bug exterminator was contracted by the Landlord. Tenants later emailed the Landlord stating that they would not pay--this took place before the scheduled heat treatment but Landlord allowed extermination to proceed the following day. Tenants persisted stating they would not pay and asked for legal proof that they were responsible to pay. Landlord was not able to provide convincing proof, and charged full amount to Tenants' account.
No Extermination Offered | Case#**-*298
I had requested my apartment to be exterminated for roaches from the manager Rosemary. I found several alive as well as dead in my apartment when I rented this apartment. I had called her to request extermination and was told they don't exterminate nor do they offer the service. It is the Tenants responsibility was her exact words. I am Disabled with Stage IV Met. Breast Cancer which is terminal but I had to go a purchase expensive Gel to place all around my apartment, which does not do much if the ajoining apartments don't do they same and are NOT clean people. I can't believe this is right, and she refuses to give any information on the owners as well. Please help!!
Breach of implied warranty, threats, failure to get repairs done, delays getting other things done t | Case#**-*220
Salem, Oregon - 97301 Landlord is continuously unresponsive/evasive about getting repairs done, 2 of which are of electrical hazard nature. I finally after trying many routes, refused to pay rent and he has sent a 72hour eviction which I am going to fight.
No blinds and repair of water damage | Case#**-*687
Anchorage, Alaska - 99502 The landlord was notified in writting and mobile communication about no windown coverings (blinds). The whole house has no blinds. Also, there was a plumbing problem due to shower issues. It took 3 days to get the landlord to fix it. That is not the issue. The issue is that the living room ceiling has considerable amount of water damage from the plumbing issue. The landlord fixed the plumbing issue, but did not fix the ceiling.
Discrimination | Case#**-*258
PALMDALE, CA - 93552 4588 I have lived here at Casablanca Apartment for about 2/years. I have tried to stay positive through all that has gone on. I've become very angry and at the end of my well-being because of living here at this apartment. I remember calling previous management to let them know that our neighbors upstairs have made human like stick finger and are hanging them by the neck over our balcony. With this Management team and the previous--- I have had countless maintenance issues that never seemed to have gotten resolved unless I called their headquarter. Then&Now:We have had silly strings spread on our front door, ding-dong-ditching, graffiti drawing on our bedroom windows and graffiti tagging on our mail box, neighbors parking in our assigned parking area(countless time over and over) Boom!! Boom! thumping! noise from our upstairs neighbors that Management Sue is telling me that I have allow because they live upstairs and I don't. Sheriffs Department called with false reports: 1 false report: a Hispanic male: Jose Ortega: supposedly Jose Ortega had a warrant out for his arrest and is living in our apartment(false report). Second: again Mr. Ortega was reported to be at our apartment by a neighbor(both time they spoke to me and my son and asked if we had any enemies or problems for someone to call and make these false reports) third report: Sheriffs Department came again for three males raising a three month yr. old baby again living at our apartment---once, more false report. Finally, child protective services were at my door---Social service lady named Minor Butts came about the three male raising a three month yr. old child whom they believed lived at our apartment and may be abused: again false report from our building. Also, again maintenance issue after issue that would not get resolved until I called headquarters for this management team to get done. I belief is that because we are different (a Muslim woman who wears the Islamic head cover) that we are being targeted and discriminated against...I will no-longer allow this abuse nor will I allow management Sue Bruszkiewicz to tell me that pretty much--- there is nothing she could do for me. Because I did not want to believe that people could try to drive you out because you are not the kinds of people they like. I truly believe that discrimination has occurred. Please help me make complaint to be heard. Give me steps I need to take to take care of this matter as soon as possible. Thank you Rehana S
Landlord, Sanitary, And Repair Issues | Case#**-*398
Our landlords have been horrible to deal with since day one: they said they would clean the unit before we moved it - never did that...cobwebs on the ceiling, mouse poop in cabinet, soot from a previous fire never cleaned, it was disgusting. Had no heat for nearly a month, in February, they said nothing was wrong with heating unit, after complaining 3x they finally got it fixed. Mold on walls, some has been cleaned some not. Water leaks took nearly two months to fix and we had to continue calling and griping. Their handyman cut the pipes to prevent them from bursting during winter, when we got the water turned on it just poured under the unit, fixed that took several days to do, then found more leaks that took the 2 months. Today was the last straw: water shut off at about 7:30 pm ~ called to let him know and got yelled at. He said there was nothing he could do, he wanted to know where my husband was (who is handyman) and I told him it was non of his business. He started screaming at me and I screamed back, hung up. I don't explode like that, rarely ever. He came by the unit about an hour later to me know a neighbor, when drilling for an electric fence, hit the water main and that's why. Then said "I'm sorry I don't have a magic wand." waving his hand around. I went out to apologize for yelling on the phone and he cut me off and began yelling at me. These landlords are the worst. We have to fight every time to get this place fixed. We've been renting for years (from other places) and this is the worst we've been treated, we have to call and call to get anything done. They should not be allowed to be landlords.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JUL 30,2015 | 03:03 EST
Renters 109,495,480
Landlords 22,497,886
Landlord Complaint
File Complaint
Customize Your Menu!

Credit Reporting by

News / Media Coverage

Radio / Other Media

RPA® Site Security