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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Bedbugs in my Apartment | Case#**-*131
Slatersville, Rhode Island - 02876 I have contacted and spoke with our property manager (Stephanie Cabral) on May 29th. She told me that she called the extermination company to set up a date. It is now June 1st and I still have not heard back from her. I have spoken with the two other employees but they are unable to do anything without her approval. I have called her on multiple occasions asking for a call back and still have not received one. The only other contact I have from her is an email regarding preparations for the extermination. I've proceeded with starting these preparations but am still waiting for her. In the mean time I'm paying for an apartment that is becoming increasingly unlivable. I'm also concerned for the remainder of the residents and this infestation spreading to other apartments.
Emergency Garage Repair | Case#**-*855
Katy, Texas - 77449 The garage door spring and cables broke and my cars are stuck in the garage because I can't get the door up. I need to get to work. The landlords management company wont do emergency services they said I have to wait 24 hours. I need my job to pay the rent on time. The landlord said she will not authorize me to get someone to repair the door.
Bed Bug Infestation | Case#**-*021
I repirted thid problem about 2 months ago. Landlord sent soneone out who claims he saw no signs of such but if problem persists call Zona and they would call him but Zona says they will not exterminate. They are saying this is my responsibility.
Repair issue Breach of contract | Case#**-*735
WINCHESTER, IN - 47394 1702 Mr.Rob puckett has been told of all repairs such as floor joist and roof and both toilets since 05/12 we now have photos and video we also have texts rob agreed to resolve issues now we have a 4 inch space between floor boards and actual floor and have sewage under house rob also said if he had to fix the floor he would have to rip out the floors the entire length of house.the house is also infested with bed bugs we have a 2 year old grand daughter who lives with us mr puckett also receives SSIas does his wike but yet he is a landloard and gets paid please contact me asap
Heat/ Repair Issues | Case#**-*605
When ever the temperature outside drop the temperature inside my apartment do as well and the heat will cut off. There is a cold drafts that come through my window in the bedroom and the balcony door in my living room. Which make it very cold in my apartments. There are many cracks along the window and balcony door. It is off balance and when the wind blows you can hear the window and door rattle. There is tape holding up the screen in my bedroom. and opening in the floor by the balcony door. When I first moved in the balcony door fell off and it was never replaced. I have asked over and over to have them fix this problem since October 2013. And its Now Jan and I am still having the same problem. I even had to stay at my sister's a couple times cause my apartment is to cold to live in. I pay my rent on time each month and heat is included in the rent and I am always freezing.
Harassment, repair issues, unsafe/unfit conditions, illegal eviction | Case#**-*381
OGDEN, UT - 84401 3903 Landlord (Jaime O. Rodriguez) began harassing us right after Christmas 2011 by demanding the rent payment early, about 1 week, nearly every month since Feb. 2012. He has charged us double on the gas bill for Oct., Nov., Dec. 2011 as well as Jan.-May 2012 when we lived in the downstairs apt. in his house. There were three separate households in that house and he was charging us between $200-$325/month for the gas bill, all the while refusing to write me any receipt for any of my payments be it rent, utilities, or whatever. In June 2012 he moved us over to 359 Healy St. (next door). We weren't going fast enough for him so he walked into the apartment and began throwing our belongings into his dump trailer. He probably threw $1500.00 worth of our dishes, pots/pans, cooking utensils, food, clothes, tools, toys, etc... He has given us three separate eviction notices since Feb. 2012 and then changes his mind at the last minute if I give him more money above what I owe him. He suddenly changes the terms of our original agreement without my input or permission. He began charging a $50 late fee for rent in May 2012 but never told me or added it to our "lease". He has sent me text messages about the rent money at 2:00am and 3:30am twice!!
Landlord Allows Other Tenants To Terrorize Us | Case#**-*252
The landlord allows our downstairs neighbors to do what ever they want. The neighbors call themselves the managers. The managers are trying to bully & scare us into moving out. They tell the other neighbors that we haven't paid rent in 5 months (not true). They have drilled holes into our floors ) their celling) so that they can listen to our conversations. We have a log of the many other things they have done starting back in march of 2013. We will gladly provide this when requested.
Threats Of Lockouts And Harrasment | Case#**-*507
Single father with child in house. Recently laid off, unable to pay rent due to EDD benefits. I have filed for EDD and i should recieve benefits withn a week. Orlando Torres threatened to change the locks on he doors. Constantly harrass me gor the rent. I told Orlando several times im awaiting EDD benefits and then i would pay the rent and vacate. I cant move out with out any money and i tried to show and explain with proff. He just calls me a bullshitter and makes statements of " your setting a good example for your daughter" in front of her. Sending me text threats and calling me names.
Repair issue, Breach of Agreement | Case#**-*009
The toilet is leaking again. Water is coming out of the back where it is sealed to the floor as well as through the bolts that are keeping it connected to the floor. We told MBR (Micki Blackburn Realty) on Sept. 14th, it took SIX DAYS to fix it, and it is leaking again. The window in the living room is STILL BROKEN OPEN. We told MBR about this at least 3 weeks ago and it still has yet to be fixed. Also, there is mold in the bathroom. It has been steadily growing for about a week now. I have informed MBR of this in the past, but nothing has been done. It is a health hazard. We have emailed Micki Blackburn several times asking for things to be fixed. Several times things were not fixed correctly and every time it took about a week or more for the incorrect fix to happen. When we signed the lease a week later we were told we could not move in on the agreed upon move in date because the septic tank needed to be replaced. One month after signing the lease the septic tank was fixed and a large pile of dirt still resides in our backyard to this day. The ONLY thing done in preparation for our moving in was spraying for bugs. The bugs dead bodies were left for us to deal with as we were moving in. There are still rooms with these same bugs lying on the floor. More bugs keep getting in because of the window which is broken open in our living room. The nozzle for the washer hookup still leaks. Yes the nozzle NOT the hose connecting the nozzle to the washer as our landlord/handyman claim. They replaced the hose, but the NOZZLE continues to leak, we are keeping a bucket under the leaky NOZZLE to contain the water that leaks. When we asked for the handyman to LOOK at the air conditioner in our bedroom we were told it was only a year old and that we knew there was no central air in the house. The air conditioner in our bedroom barely works, and make noises like something is clanking around inside of it. The "new" air conditioner in the living room did not work when it was first installed. We feel we are and were lied to about many issues we've had to deal with this rental property. I have never been treated so poorly (and I'm a teacher) by anyone in my life as I have by MBR. Personal or private life.
rental breech not all teneants being treated the same | Case#**-*821
ceres, California - 95307 different tenants paying different amount of rents all teneants are supposed to be paying the same amount i have compained to land lord many times but problem never resolved i have many pictures of unhelthy conditions that have never been solved

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of OCT 25,2014 | 04:27 EST
Renters 108,746,274
Landlords 22,346,148
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