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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Bed bug due to Negligence of manager | Case#**-*395
fort myers , Florida - 33907 On august 2nd 2011 the downstairs neighbors were moving out and made us aware that they had bed bugs on august 4th I found out we then had bedbugs woke up to two on myy arm and then look and see 4 on our sheets. I then went to the complex office and talked with the manager Emilio and he went on to tell me he "prayed this day would never come" that the neighbors made him aware of the situation when they moved in , then changed his story to they told him in December ..Meanwhile me and my husband have been there for a year and 4 months and we signed a new lease in MARCH and he never made us aware of the situation at all ..We had a exterminator come to the apartment and he told us that we did have bed bugs and we then had to throw everything out .. Im not that type of person and I was sick with tons of bed bug bites as well as throwing up and headaches and didnt even know why I thought I was going crazy because I was itching way more than a simple flea or mosquito bite... The manager simply tells me that "ITS NOT A BIG DEAL" yes it is a big deal ...I asked him for the OWNERS number to take it to a higher power and he refused as well as other tentants in the complex that wanted to speak with the owners ..Me and my husband simply wanted out of the lease and move on we didnt even want compensation for all the stuff we lost ...something needs to be done...
Bug Issue, Repairs, Deductions From Escrow, Intimidation,retalation | Case#**-*398
i moved in march 1st, immediate issue, bugs, everywhere. i called and emailed him numerous times, he treated house, they persisted, i treated myself, they were very bad. Second issue, stated improvements not done. Third, he wanted a furnance from focus on energy at reducted rate and use intimidating to get me to fill out application. Fourth, he deducts per his assessment of issues and if i call like i did for toliet leaking, he tells me i owe for damages of leak before he has even come to home to assess. Lastly, my water heater went out, it was replaced, then my fridge due to not his error it was a manufactor error, fridge is warm and ruined contents of fridge over holidays. landlord notified, he won't respond if the cost of my food will be reimbursed, most warranties on appliances cover replacement of food due to manufactor issue. I feel retalitaoed against repeatedly. My kids and i are afraid of him. H eagreed to end lease, but, i did not yet sign due to i don't agree with wha ti t states. i would like to just leave, but, i cannot sign something i do not agree with. When i looked at home the landlord never mentioned it was across from an abandoned building with squatters. my biggest goal is to end lease but, i am not a lawyer and do not agree with terms. i need help. thank you.
Slum Lord with holding deposit | Case#**-*243
LYNWOOD, CA - 90262 4429 Mold growing in the house Leaky hallway Personal property damage because problem was not fixed Threatening phone calls
Repair Issues and Building is not up to CODE | Case#**-*918
hazard, Kentucky - 41701 The whole building is not up to code on wiring or plumbing also the whole building is eat up with bed bugs and cockroaches, also the landlord will not fix nothing in this apartment that me and my wife live in but the other 3 apartments he does take care of them
No Heat in the Apartment | Case#**-*363
Topeka, Kansas - 66603 The Landlord was contacted at approx. 1:43 AM in the morning and voicemail was left no return call hours later. Still without heat the temperature outside 15 degrees. The inside temperature of the apartment is approx. 25 degrees we are in several layers of clothing and both of us have colds right now. The least the landlord could do is fix the heating system on sunday and pay for cold medication for us to get over the colds caused by the temporary inconvenience. We are seriously thinking about moving from here the landlord is a slumlord this is the worse place on earth we have ever lived. This is not the only problem in the 4 months we have lived here.
Loud Landlady breach of agreement | Case#**-*806
SAN DIEGO, 0 - 92109 6849 Rent increase due to increased usage of utilities not coming from my unit. Higher amount of rent by landlady due to her not liking my emails.
illegally entering apartment | Case#**-*104
PASADENA, CA - 91101 1319 This is the third time that someone has been let into our apartment without our knowledge or approval. The first time I explained that it was inappropriate and was told it wouldn't happen again. The second time I wrote a letter requesting that it stop and listing the legal repucussions. Both my boyfriend and I work 5 minutes away, if someone would just call us first we'd be happy to come home and let them in.
Refusal to treat bed bugs | Case#**-*206
SAN RAMON, CA - 94583 4481 I called the office in September about bed bugs and was told that it was my fault and I would be completely responsible for the costs. I was also told there were no others complianing about this issue. Which is a lie because my friend lives in the building next to ours and had her apartment treated. (We don't visit each others apartments). I did not have the cash available at the time so I tried my best to keep them under control with washing and cleaning in the meantime.
Bed bugs | Case#**-*926
ALLSTON, MA - 02134 1773 I took over the lease as a subletter from a tenant in the building. Both the tenant and the landlord, rental company or building manager failed to inform me that the place had recently (2 weeks prior) had a bed bug infestation and been treated.
Bed Bug infestation | Case#**-*519
Ames, Iowa - 50014 I notifyed my landlord that there is an bed-bug infestation in my apartment and four-plex. They responded that I was fully responsible for this. They sent out an alert dog that verified that there was bed bugs in my apartment. I believe that these bed bugs came from the apartment next to me initially as there is no evidence that the bed bugs orginated in my apartment.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of APR 24,2014 | 02:30 EST
Renters 108,250,605
Landlords 22,245,759
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