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Thousands of tenants rely on RPA to solve problems

Destroyed My Property & Promised To Pay & Never Did. | Case#**-*229
SN BERNRDNO, CA - 92401 1108 Gustavo broke into my house to changed the windows without permission & broke my bed & dresser & there was money missing & also painted on all of my belongings in the garage when i bring up things he does wrong all he says is this is my house you can move. He also jus walks in my house without permission one time while my young daughters were there and when they asked him to get out because I (there mom) wasn\\\'t there he replied with this is my house, he has jus been very rude and disrespectful he has been the Lanlord for less than a year & I have been here almost 6 years with other land lords with no problems when he changed the windows he stole 3 of my ac units when he worked on the garage i gave him a key he not only took the lock off he left it open and exposed & stuff got stolen & the list goes on.
Bed Bug Infestation | Case#**-*696
Madison, Tennessee - 37115 I live in River Retreat Aparments in Madison, Tn. I have been living there since September 1, 2011. At the beggining of January I discovered that my sons room was infested with bed bugs. I called Ray the apartment manager the next day and he told me that they couldnít get a exterminator out until February 6th. That was over a months away and is not acceptable so I called the health dept. He came out and talked to my apartment manager but he still refused to hire a exterminator he wants me to wait until his regular bug guy comes the following month. So I called Parthenon Properties (who own the apartment complex) in an attempt to get some one out to my unit sooner. I called every other day for 2 weeks until I finally got a answer. They said there would be someone out on January 31st to take care of the problem. They also said that Ray had told them that the health dept. guy said that he didnít think that we had bed bugs. So I was shocked that he said that because the health dept guy didnít even inspect my apartment he said he didnít care to see them that he would take my word for it and he gave me some advice on what to do until the bug guy came out. So I took off of work so that I could be there to make sure they treated everything correctly. I waited around until about 1:00 and I decided to call the apartment office to see what was going on and they said that there was no one coming and they would be there February 6th. I was furious so I called Parthenon Properties back and they said that they would call the apartment office and see what they could do. I told them to call me back and let me know whats going on. I also told them that by now my whole apartment is infested and to contact the president Henry Carter to see if he can help me to get out of my lease. About a hour later I decided to go to the store real quick to cash a check that I had. I never received a call from anyone but when I returned to my apartment there was a exterminator parked at the office. He had already been in my apartment and said that I didnít have bed bugs that they were carpet beetles and that he talked to my neighbor they told him where I had the bugs stored in a container in the freezer and he had already gone into my freezer and taken out the container. He refused to give them back so I asked him if he had a minute to come to my apartment so I could show him that I do have bed bugs. He said sure so we went back into my apartment and I showed him my sons sheets that were cov
Payment for Exterminating Bed Bugs from My Apartment | Case#**-*019
SANTA ANA, CA - 92707 4251 I took over the contract (or sub-leased) this apartment from Mr. Peter Marquez at the end of December, 2012 for seven more months as he has to move away from here due to his unavoidable circumstances, I duely signed all the necessary documents in apartment office. As soon as I moved in early January,2013, I reported sighting of the bugs to Apartment personnel. They said they will look at it but nothing happened, anyway not much issue there. However, with mercury rising the bed bugs are becoming very unbearable now and I am being eaten alive at night time. Then again I reported last week and they created work order for it this time. I followed up with them several times and they finally did response saying that they are going to send Access Exterminator Service Inc. ,1230 N. Jefferson # H, Anaheim, California 92807 (Ph: 714 630 6310). I do appreciate their response to act on it, however, the apartment office said I will be responsible for the total amount of $ 900.00 to get this job done. I find it very unjustified and victimized as I am the one who suffered due to bug infestation which I did not even caused it to begin with. By the way, Mr Peter Marquez did sign the Bed Bug Addendum as part of original contract 0n 8-1-2012 stating the unit is bug free and will not hold apartment for indemnification. I am not sure how legal that is and how can one say for sure it is bug free prior to living in it. So, please, I need assistance to resolve this with my apartment office to make sure they fulfill their responsibility as I do by paying the rent on time. Thank you so much.
Breach Of Agreement | Case#**-*100
Taos, New Mexico - 87571 I signed a month to month agreement and at the time i rented the apartment, I gave Mr. Craddock $1260, $620 for the first month, $620 for the last month and $400 for security. Mr. Craddock was given notice by my mother, Clarey Wamhoff on May 29th that June 2015 would be my last month. Because I was not available, Mr. Craddock spoke with my mother, and told her that she needed to sendl to him a rent check for the month of June along with utilities owed for May. Mr. Craddock cashed this check for $728 even though I had already paid to him the last month\\\\\\\'s rent. He was not due another $620. My mother was unaware of this at the time. In addition, Mr. Craddock changed the lock and padlocked the apartment, on May 25th and denied access to the apartment until June 22nd until after repeated pleading by Clarey Wamhoff, he agreed to turn over the key so that we could clean out the apartment. He has now ignored all written requests to please return the $620 last month\\\\\\\'s rent as well as requests to either return the $400 security deposit, or to provide a detailed accounting of what was being kept and why.
Complete Negligence | Case#**-*845
CORAL SPRINGS, FL - 33065 4233
Repair Issues | Case#**-*591
YUKON, OK - 73099 1021 The fist major problem was when the entire back half of the house lost electricity for almost a month. The landlord never came to check on us. We had to hook up an extension cord with a moveable lamp so we could see in both bedrooms, bathroom and the hallway. I had to get an electrician to come over to fix it. He said it came from the old faulty wiring iny children\\\'s room and also had to unconnected the heater in the bathroom bc he said it was dangerous as well as to not use the outlet in the bathroom bc it could be dangerous. That is still yet to be deducted from our rent. The air vent in my children\\\'s room since this summer has not been blowing out. Charly\\\'s son Trey Bishop who mysteriously appeared out of no where when Charly got in a motorcycle wreck was supposedly going to start helping to maintain the property. Trey came over brought in a huge ladder (750sq ft residence) to get into their closet bc he thought there was an opening to clear the vents. It didn\\\'t open and all that was done was he left a mess of ceiling and some other particles on there clothing and the floor of there tiny closet, left a open knife in there as well. He never came back to fix the problem. My children slept in our living room the entire summer. Still cannot feel anything coming out of the vent. It\\\'s the coldest room in the house. Was told about having Mice bc continuously have to clean up mouse poop, newest neighbor in 629 A even told Trey. Vicki in the unit diagonal to me told Charly, she had a infestation problem bc after the tenants next to her left no one came by for months after they left so there were roaches everywhere they bombed there and finally cleaned so they moved to Vicki and she has to deal with having cancer, etc. Nice feces can make ppl sick, plus Charlys brother opened up some panels in my kitchen which I informed him of bc they were not closed up properly were still never fixed properly. Giving east access to any animals whom can get under the house to walk right into mine. Told twice that we were going to get siding and new windows bc the insulation is horrible here, the AC never turns off. And never fully heats properly. For the 5 months on/off repeatedly the toilet and bathtub back up with feces, note this shared by 6 units total. And before the problem started at my house it was always a problem at 631 B, the one next to Vicki Sandlin\\\'s use to baxk up into their tub and nothing was ever done about there\\\'s. Double checking deductions, fix prob, then$
Bed Bugs in main bedroom. | Case#**-*788
BAKERSFIELD, CA - 93306 7206 My wife and I have noticed little bug bites located on our arms and legs. After further investigation in the matter, we had discovered that bed bugs were located on the corners of our mattress under the sheets as well as our bed frame. We have not located bugs anywhere else in the apartment. We've tried to resolve the issue with constant vacuuming, washing blankets and store bought insecticides but with no success. After further research about bed bugs, we had discovered the best way to prevent any further spread of bugs is to have professionals take care of the issue. We are unsure if our neighbors have bed bugs at the moment due to not asking. We are hoping the beg bugs will be exterminated.
Catherine Preib illegal forced entry ... | Case#**-*007
Houston, Texas - 77095 Mrs Catherine preib entered the home I am renting illegally. she gave no notice to either me or my husband no written requests or even a call. She shows up unannounced. And demands to see the property no reason other than she just wanted to inspect . I explained my house was quite a mess as we. Had guests over and I politely declined and. Asked if she cud come back in a few hours so I can clean up. This was my first time ever meeting her. My husband had signed the lease and shortly after tried to kill me in this house the cops made him leave so I have been here alone w 3 kids for 6 months now. I asked my x for their number and he never wud give it to me. So anyways after I asked her to come back later telling her no its not a good time she then forced her way in barging into bathrooms barging into my kids bedrooms even inspected the outside of the property to complain about her ivey not being trimmed and the yard even tho I pay a yard guy every week to maintain. Our rent hasn't ever been late ever she had no reason to enter and is now evicting me for. My dog. I never even got this lease copy. Neither did my husband that did signals I did not sign. She states I can get a cat but no dog yet lease says no pets....? Makes no since. I had company over in which she assumes he is. Living here when he was only visiting for a few days. My lease says I can have a visitor up to 14 days and they re stil causing me of some unauthorized guest when no one. Has ever been here 14 days other than me and my kids I've explained this to them but still they tell me I have 24 hours to leave or there taking my dog to dispose of? I tried to make them happy got rid of the dog that day. But. My sisters husband was allergic this dog is our family and I have every rt to protect myself I'm I victim of domestic violence which is most likely the real reason they want me gone as they are well aware of this. They have been seen several times sitting in their car outside my home watching our. House getting neibors and pool guys to watch and report back to them. This is harassment. Please help me and my kids this is. So beyond wrong. The stalking is downright disturbing. This is. My family's home we pay our rent he even forced my husband to pay his hoa dues not in the lease. Btw.
Noise, Constant Running Above My Apartment | Case#**-*632
I have complained to the Managers in the office over and over again, I have left messages on the voice mail about the constant running and bumping above me I have called the security officer he stated that he talked to the people above me but I have not seen any difference in the noise. I am tired of it. I can see if it was everyonce and a while but this is all day everyday except for when he sleep I guess. I should not have to wait until 8:00 Pm in order to have peace in my apartment, when you are trying to watch TV or have a conversation with a person and the only thing you hear is someone running from end to end is crazy. The only thing they want to do is raise my rent and charge me an additional 100 to my rent If I do not sign my lease for another year well I tell you what fix the problem upstairs it is not fair to me and for what I pay now. I have never had a problem with no one. It is disrespectful and rude. I will never ever recommend these apartments to no one.
Carpet Replacement Unit # 4313 / Transferred Balance To New Unit # B1313 | Case#**-*895
Moved into unit # 4313 in December 2013; in which I was informed the flooring was replaced. I transferred to another unit on site 9/7/2014; in which i get a statement saying that I have a past due balance of $1066.98 (for 7/2014 - 9/7/2014 past utilities & the carpet replacement). In short, They quickly recanted the balanced owed after I disputed the $580.00 in past due utilities. My utilities, fees, etc. are deducted off the top of my rental payment. Just wanted to give you sound background information on how the bookkeeping for this property tends to be deemed unreliable. I spoke with Chris (Asst. Property Manager) on 9/26/2014 in which he confirmed (1) they do not use a move-out inventory sheet; (2) they have photos of some units, however he didn't have any for unit #4313; and (3) he said he was only required to provide me with photos and/or the invoice from vendor in which made the charge valid. He said, he would investigate the matter with his vendor and the response I got today is included in the attachments.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JUL 24,2017 | 07:52 EST
Renters 111,454,870
Landlords 22,894,725
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