Close


File Complaint against Landlord, Apartment, or Property Manager

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


View Sample Complaint Watch Video

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Bed Bugs | Case#**-*808
SAN JOSE, CA - 95116 2406 The landlord, Christian, did not notify me that there had been a bed bug infestation prior to my moving in. The room i am currently living in is the room that was infested. It was sprayed within five months of my moving in, but the rest of the house was not sprayed. Soon after I moved in, another roommate started getting bites and she claims that she actually saw the bed bugs in her room. While she didn't tell anyone at the time, when she left, they moved to my room. I have seen them and they have been biting me for almost 2 months now. This is when I found out there was a previous infestation. Christian offered to help, but all he has done is spray the new room (left vacant by the girl that found them in her room). He has not helped to remove the bed bugs from my room, nor has he offered any compensation. I have bought mattress covers and I spray my room everyday, but I can't get rid of them. I am planning on moving soon, but now my bed and clothes are infested. My clothes can be cleaned, but I need to replace my bed.
Beach Of Agreement | Case#**-*890
We have tried to ask our neighbors to refrain their child from jumping and running upstairs, we have tried complaining to the managers, we have tried calling the police, nothing changes. The neighbors have become hostile and have come to our door threatening. The managers are not understanding how severe the situation is and are not taking proper actions.
Beg Bug Infected | Case#**-*314
APARTMENT infected by bed bugs
service(s) complaint for 2 month | Case#**-*839
columbia, South Carolina - 29201 I had several problems, the apartment (the whole building is full of insects mainly roaches and we asked him to find a solution for that and roaches make new generation and he keep telling us a new company will come and it is better 2-No screens at the window so I cant open them because of flies etc, and also they (window screens) leak some water and wind 3- water tab in kitchen leaks and the garbage disposal that break the stuff in the sink is stuck and not working 4-the stove the above burners one of them is broken and not heating 5-one important point, the dressing room light (florescent) is not working and this will be ok, but they came to change the blast but they did not continue the repair for a whole month and kept wires hanging and I guess this is not safe at all (every time I tell him that he say today this will fix it!!!!!!!)
Repair Issues: Mold/rain leakage in roof that causes illness to family | Case#**-*696
DALLAS, Texas - 75249 I have been living at 6327 Lake Bluff going on my 2nd year now. There was a bad hail storm April 3, 2012 which damaged the roof even more than the normal wear & tear. I contacted the old manager Kevin to tell him about the damage the roofing company said the weather had caused within a week or so after the storm. Kevin never acknowledged the damage until a couple months ago this 2013 bc I started withholding my rent. Kevin sent a claims adjuster out at the end of February & still nothing has happened not even a phone call from him or a roofing company. I became used to no responses & delayed repairs from Kevin the year before so that is why I decided to withhold my rent beginning January 2013. The most important reason for withholding my rent is because my family & I have become constantly sick due to the mold growth from the air ducts & leaking roof. My oldest son is 6 years old & was not constantly sick before we moved in this home. I noticed my son becoming sick October 2012. He first had pneumonia, then upper respiratory infections numerous times. He also developed asthma, nose bleeds, consistent coughs, strep throat, ear infections, rashes, flu/cold like symptoms. My 6 year old doctors gave him a allergy test to try to figure out why the constant sickness. The results of the test came back saying my 6 year old has an allergic reaction to mold. My youngest son is 3 years old & his asthma has gotten worst that I have to put him on a breathing machine more often than usual. My 3 year old has also had strep throat, nose bleeds, rashes, consistent coughing, flu/cold like symptoms. It has begin to be a chain reaction over here because when one son is feeling better the other son starts feeling sick. I never go to the doctor & had not had to go since the birth of my 3 year old. However, I had to take myself to the doctor this March 2013 because I had a bad sinus infection that lasted an entire month. I do have documentation (bills) saying all the doctors visits & why, which shows how abnormally often the visits to the doctors had became for my kids. My husband would also get sick briefly when he would be at home but the symptoms would clear up once he goes back to work (He works & stays out of town weeks out of the month). If it would not be for my family consistent sicknesses as well as delayed/no repairs we would not be withholding rent. Thanks for getting air ducts cleaned finally due to me making the appointment on my own which made it a forced repair.
Bed Bugs | Case#**-*296
I have complained to management about bites I was getting all over my body four times already, first time they said they send an exterminator to spray and investigate my apartment. The bites kept getting more and more so companied to management once again and told them I was pregnant and could not live with opened bites because it was a risk to my health. They said they sprayed on Monday the 4th of November but bites keep occurring. I finally decided to investigate my self, I moved my mattress and box spring to find an infestation of bug bites all over my bed frame, inside my box spring and once I cut open my mattress found some more in there. I immediately left that apartment to stay with my parents due to not able to stay there in those conditions. Now I am trying to find another place to rent and I am not able to because the apartment complex wont release my lease. the only thing they would do for me is send the exterminator once again like they have said they did before but never found bed bugs. I have pictures of proof of all the bites on my body as well as pictures of the infestation on the carpet of the apartment.
Deposit problem due to bed bugs infestation | Case#**-*841
LOS ANGELES, CA - 90020 2096 I had to move out off my apt. Due to bed bug infestation from neighbors that hab bed bugs,apts mgt. never informed us about neighbors having bed bugs that they had to treat and precautions that needed to be taken,my whole family of five was affected with bedbugs bite,doctors visit was made that's how bad it was and they couldn't figure out what was going on,apt Mgt. was notified and they sent out an exterminator who confirmed it was bed bugs.I was then advised by the exterminator that the process of exterminating will take aproximately 3 weeks and I couldn't put my kiids of 10,6 and 2 years old through any more pain and suffering so I decided to let the apt. Know I was moving.I was currently on month to month renting and was moving out on the 8th of dec.2012,I was not offered any kind off help or accommodation instead I was ask to pay for the days that I lived there which was 8 days,I was asked to pay in addition to my deposit of $500.00 a retro- rent which I didn't think was fair.Please help if you can
Not Honoring Past Payment Process(4 Years) Without Notification. | Case#**-*372
Enforcement of penalties be waived as on the past
repair | Case#**-*053
eaton, Ohio - 45320 rented house for almost two years and the window screens are broken along with two of the windows have cracks in them and hasnt fix yet or the carpet need to be replaced and has"nt done said its not that bad but theres stains all over it ,plus the water is very poor even with a water softer,says that if there was i bigger systems it wouldnt matter ,gragedoor was broken said he would fix it and he came an got it 2 weeks later when i called then drops off the spring that was broke and did fix it ihad to ,like i knew what i was doing ,light was broke and took 2 months for him too fix it and stove went out today and asked if he had an extra one and said no he dont carry them in his back pocket and said we have a microwave ,i have two kids and a wife and im away for five days out the week cuz im a truck driver and we pay 650 for rent and only been later twice and have cought it up that following month
black mold, repair issue, uninhabitable condition | Case#**-*901
jackson, New Jersey - 08527 Defects which increase the hazard of fire, accidents, or other calamities Lack of adequate ventilation, light or sanitary facilities Disrepair and structural defects Uncleanliness : mold in ceilings, walls, bathroom leaks in bathroom, bathtub, toilet, and mold growing under carpeting and twice this ocurred; plumber came out repaired toilet but started leaking again and now flooded bathroom. lamdlord notified by plumber about serious mold issue and she did nothing about it until i called frantic about getting sick and my daughter getting sick from mold and she is threatening me to pay my rent first before she fixes property. i have shelled out over 850.00 in one and a half months for emergency repairs, towels, toiletries and other personal items ruined from the mold and mildew. my 5 yr old is getting sick all the time now with coughs, lethargy, sneezing, congestion, ear aches and i have been to doctor 4 times since i moved in 6 mos ago for eye infections from bacteria, throat issues, sinusitis, fatigue, random fevers for no reason, feeling tired and sick all the time now. also sliding glass door has been broken/lock broke since i moved in and she wont fix it. there is now a draft in the front house portion and since winter came i had to buy space heaters because i cant get the rooms in front warmer than 63 degrees. also i canopen the sliding glass door from outside without any problem and i cant do anything to lock it. also the heating/ventilation system just broke and makes loud banging noises that are deafening every ten minutes. heat barely works. water wont get hot. cant bathe/shower for more than 3 minutes. water bugs emerging from bathtub drain now. floor carpeting has mold coming up walls and seeping thu carpet. entryway to kitchen has a wooden panel dividing carpeting in living room to kitchen entrance which is loose which i told landlord about when i moved in and never fixed. daughter fell four times from it by tripping. now it falls off and has dirt and mold under it. mold behind fridge and oven too, and front door isnt sealed/cracked and draft. window screens all ripped/cant open windows and cant operate them or the storm windows.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of OCT 20,2014 | 10:18 EST
Renters 108,732,082
Landlords 22,343,274
Landlord Complaint
File Complaint
Customize Your Menu!

Credit Reporting by

News / Media Coverage

Radio / Other Media

RPA® Site Security