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Thousands of tenants rely on RPA to solve problems

breach of agreement | Case#**-*813
oakland , Iowa - 51560 The manager as well as owner for the last two months have refused giving my deposit back saying I never paid. I have a receipt of payment of deposit of 480 I have called number of times sent emails postal mail and pictures of the copy of my deposit slip. When i moved on I paint as asked of my I also spent two weeks steam cleaning the carpet because of the horrendous smell of cat urine. I was told the carpet would be replaced . I lived there for a year and that was not done.
Failure To Notify Tenant Of Bed Bug Infestion-Cimex Lectularius | Case#**-*867
On September 12, 2014, Tammy Pascarik, Abbey Walk Apartment Property Manager, admitted to the Tenant in the presence of New Castle County Police Officer Fortino, Badge 2910, Case Number 32-14-99430, that the apartment 7B [located across from Tenants apartment], was infested with Cimex lectularius [Bed Bugs]. Abbey Walk does not have a preventative insecticide program to eliminate the possibility of a ground zero infestation starting point, and no protocol to stop an infestation from spreading to other units in Building 89 High. The Tenant [Plantiff] has been living at Abbey Walk for over 7 years without any unmanageable pest problems. The Plantiffs have been using home insecticide products for doing routine spraying for pest prevention. The Property Manager knew about the Bed Bug infestation across the hall from the Tenants apartment. The infested apartment, 7B located across from the Tenants apartment, was emptied by two men wearing booties, white hazmat jump suits, and rubber gloves. Tenants wife asked one of the workers that were removing the contents from the apartment, if the apartment had Bed Bugs. The bulkier worker told Tenants wife that the apartment was infested with Bed Bugs. If Tenant was given notice about the Bed Bug infestation, Tenant would have taken measures to avoid the Bed Bugs from invading the Tenants living quarters. Do to the lack of management understanding the nature of Cimex lectularius [Bed Bugs] and not taking swift and appropriate action to eliminate the infestation of the Bed Bugs, the Bed Bugs have infested the Tenants apartment. The Tenants [Plantiffs] are holding Mid-Atlantic Realty liable for all medical bills, all prescriptions, all supplies, all disposal costs and fees, all costs for labor, and any other cost that is directly or indirectly related to the inconvenience to the Tenant due to the negligence of the Property Manager of Abbey Walk Apartments, Tammy Pascarik not informing the Tenants about the Bed Bugs which are a imminent health hazard. Individuals will not know how they will respond to the nasty bites of Cimex lectularius. Tenants wife is recovering from many pruritic lesions that covered many parts of her body. This infestation has caused Tenants friends to stay away, due to the fear that the Bed Bugs can be transferred to the residence. Mid-Atlantic Realty needs to Set-the-Standard, take responsibility of the infestation of Cimex lectularius [Bed Bugs] in the Tenants apartment, and cover all costs.
No return of security deposit | Case#**-*372
BELLEVUE, NE - 68123 6112 Our lease ended January 4th of this year, and we had a final walk through before we moved out, which they said everything looked good. They said we would receive our deposit in a month (I was unaware of the 14 day law in NE at this time). We called in about 2 weeks to check up on it and see if we had any charges which, they listed off a numerous amount of charges which we were planning on disputing once we got the bill. They said they would send the itemized list of charges and that we should get it in a few days. I called the apartment about 3 more times since then asking for either our security deposit refund or an itemized bill, and while they insisted every time we would receive it in a few days, we still didn't receive anything. On Monday, February 28th, I mailed a letter to their office with my demand for the security deposit in full, or else an itemized list of the charges, I gave them our forwarding address and explained the law states that they have 14 days to send me the refund or bill. They did not respond at all and it's now almost a month later. I believe, according to Nebraska law, that I am now due my full deposit refund, which is $450, since they did not comply.
Bed Bugs/Breach of Agreement | Case#**-*561
irving, Texas - 75038 We recently moved to Irving, TX. We rented an apartment at Remington Hills, at first the staff was really friendly and we signed the lease. In the lease it states to notify them of any thing wrong with the apartment within the first 48hours and we did. But now they are back tracking from their word and evicting us. We have been complaining since day 1 that something is biting us and we can't see it. Now they are stating that we brought bed bugs into the apartment and telling us to pay for the treatment or be evicted. We refuse to pay for treatment as we told them that their were bugs in the apartment since day 1. We moved from California and have never heard of bed bugs, thus had no idea about what bed bugs are or what they look like. In first 48 hours and there after we told them we had little bugs in the apartment and they continued to say there is nothing and now they are saying we have to pay for treatment. We have numerous bed bug bites all over our body and all our furniture is infested as well. Furniture we bought was brand new and we have receipts for that has well.We didn't move furniture into the apartment till after we had inspected it and if we had known these bugs where bed bugs we wouldn't have moved our furniture in till we had something done about that. We have been emotionally and mentally harassed by these bugs and want to file a case against the apartment company for damages to our brand new furniture, for trying to evict us, and for the harassment we have faced since we moved into this place. We are can send copies of our lease agreement regarding bed bugs, eviction notice, and pictures of the bites we have on our body. If you need anything else please let us know and we can get that to you as well. Thank you. Please contact us at 916-585-1252 or 916-595=5984. We also contacted an Attorney to contact their offices, but they still refused to do the treatment and we are continuously being tormented by the bed bugs. After we refused to pay for treatment, the office tried to get us to sign a new lease paper in which they did some adjustments to the old lease as well to trap us. We have all documents supporting our case and willing to send you whatever is necessary. Thank you.
REPAIR ISSUES, NEIGHBOUR WATCH TV AT 3.00 A.M TILL MORNING MAKING NOISE | Case#**-*710
HIGHLAND, IN - 46322 3442 (1.)OUR LANDLORD IS NOT REPAIRING THE DRIVEWAY AND ALL PARKING LOT . ALL PARKING LOT ROAD IS BROKE AND MOST OF THE VEHICLES ARE DAMAGED .ALL STAIRS AND HALLWAY CARPETS ARE TOO MUCH OLD AND DID NOT REPLACED YET.. (2) OUR NEIGHBOR WHO LIVE IN APARTMENT -32 IS BOTHERING US SINCE MORE THAN 2 MONTH.HE USUALLY TURN ON HIS TV AT 3.00 A.M TILL MORNING AND MAKE TOO MUCH NOISE.(THAT TIME IS SLEEPING TIME).I CALLED 911 TWO TIMES AND ALSO INFORMED MY LANDLORD MR TOLIS HOVARDS BUT NO ACTION WAS TAKEN AGAINST HIM. HOWEVER WHEN I CALL 911 OFFICER CAME AND WARN HIM .MY NEIGHBOR AGAIN GIVING US HARD TIME AND WATCH TV WITH NOISE WE LIVE IN APT -22 AND NEIGHBOR APARTMENT NUMBER IS 32. I REQUEST YOU TO KINDLY SOLVE NUMBER 2 PROBLEM ON PRIORITY BASIS/
Repair Issues And Harassment | Case#**-*610
The dispute grew out of miscommunication of an outside vendor fixing the dryer. I am and have been receiving inappropriate text messages and emails, harassing me, and been subjected to public berating by William Duffy. I have asked to have the dryer fixed beginning in October of 2013, today is January 26, 2014. There has been a constant harassment from William Duffy on Colleen Limbert(myself), since October 2013. I hold multiple emails and hundreds of texts, a few voicemails, showing his harassment. When I notified him by email, that this must end, due to the Landlord-Tenant Handbook Rules, he called the police to my residences. I feel like I'm being retaliated against for standing my ground based upon my tenant rights. I often find William Duffy on the property and wanting to enter my residence with no notice. At which time he will personal slander me and “your just trying to cost me money” comments.
Bugs in apartment | Case#**-*514
Mesa, Arizona - 85201 I have no furniture in my apartment yet except for a bed in which I bought brand new and it was delivered in plastic fully sealed.
lack of responsibility, failure to act, renters fraud. | Case#**-*410
Salt Lake City, Utah - 84102 The lack of respect and the short coming of promises is just the start. I feel used and miss treated. My understanding is that I'm not tenet that has been abused. The house is way below par and has many ignored deadly hazards.
Repair Issues | Case#**-*780
Fitchburg, Massachusetts - 01420 I had called Suesan and stated that there are some repairs that need to be treated and she had stated that you will need to call the maintenance guy. I had talked to the maintenance guy, he had stated that he is not do any repairs until he gets paid by the land lord
Bed bugs in our rental; | Case#**-*049
Sanford, Maine - 04073 Upon moving in, We were getting bite up. I assumed it was fleas and treated my bedroom for fleas. Finally, on Sat evening July 28,2012- I saw a bed bug crawling on my pillow. After comparing the bug to the photos on the internet, we were positive it was a bed bug. George called Reno (Landlord) on Sunday morning. Reno told George there was no bugs here when we moved and we must have brought them in. We went and purchased $50. in bedbug control pesticisides. We drained our waterbed, and sprayed all our wood and mattress down with this pesticide. Monday, I called and spoke with Louise and let her know that it was up to them to rid the place of the bedbugs. She, again accused me of bringing the bugs. Reno later that evening called to say that we need to find another place to live, that the waterbed was unacceptable. Tues evening, Reno came by to talk with us. After the accusations calmed, George remembered there was still some of the tenants furnishings in the other garage. He and Reno looked and sure enough, the mattress in there had bedbug signs on them. There is dead shells, fecal matter and blood stains. then, Reno said he would have a pest control come by the following evening. Wed morning, I took pictures of the mattress. After a few pics, I moved the mattress out into the sunlight to take a few more- when suddenly I saw bedbugs crawling along the mattress! I finished my photos and carefully put mattress back in garage. I them put my clothes in the washer and jumped in the shower. Reno did have Orkin come and inspect the duplex. Yes, he comfirmed there are bedbugs present. We called our own pest company called "Heat On Wheels" and we are choosing to use him. What we are asking is- we will move our furnishings to the garage, or a rental truck and "Heat On Wheels" will treat our furnishings. This is the quickest and most effective way to rid our belongings of the bedbugs and we are asking that the landlord pays for this. I discovered I am allergic to the bed bug bites. I am unable to sleep and itch all day. In short: I am requesting landlord pay for the heat treatment of my furnishings (isolated from building), refund of my deposit, not paying for August, 2012 rent, and any medical bills incurred from the bites.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of SEP 1,2016 | 06:34 EST
Renters 110,573,174
Landlords 22,716,153
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