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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Unfulfilled Promises | Case#**-*365
LEHIGH ACRES, FL - 33976 3972 This is a never lived in, just built home with old and dirty appliances. I signed my lease on the ninth of June with promises and made that i would get a "new" refrigerator, microwave and screens on the house while I would be out of town for a week. When I got back, I have a filthy refrigerator that looks pasted together, no screens on windows around the whole house and a non-working dirty stove. I have made several calls, stopped by the office, left messages and no one has yet to return my calls or messages. However the staff has given me a maintenance number who does not answer or return calls. I have another number of the "nephew" of the owner which goes straight to voice mail. Everyone is giving me the run around and not fixing the problems. I have been in the house for less than two weeks. I have my three young children and this is truly unfair. How can they really expect my kids and I to live in that condition knowing that they are responsible? This is a lack of respect.
Repairs Issues | Case#**-*201
There are several issues with the apartment that have not been addressed since I moved in months ago. I was moved into a more expensive apartment after a fire in my unit. But there are several problems, the celling fans where improperly installed, so you can not change the speed on the fans, there are no oven racks in the oven, one of the bathrooms does not work, the toilet in the other bathroom leaks. And most recently the mirror in the bathroom fell. The whole mirror just fell off the wall. Thank god my 6 and my 1yr old where in tge front with me when it happened. But i am also 5 months pregnant, so either of us could have been severely injured by this. Worse, i took a picture to the office of the whole thing, and it's going on 2 weeks and not only has the mirror not been replaced, but the glass is still on the floor. This is a safety hazzard, I call the office DAILY with no response.
Cockroach Infestation | Case#**-*279
I reported a bug problem September 11, 2013. Was told by Shiela that the management would take care of it. They treated the apartment the first time on September 24. I asked if they could come sooner, but was told they could not. Noticed bugs were getting worse. was told bugs would be gone a few days after treatment. bugs got really bad after treatment and i continued to find live and dead bugs in my kitchen up until i turned in the keys October 23, 2013. I moved most of my stuff out October 5, 2013 because the bugs were taking over. i was unable to get my kitchen packed and moved until most of the bugs were dead on October 23. prior to that, i check dailly to every few days to see if it was possible to move back in but i continued to find bugs and didnt want to pack them and take them with me. i was told by management that they came from my fridge however, i had the fridge since october 2012. i cant believe they were there all that time. there were two cracks in the walls on opposite sides of the kitchen where the bugs were coming in. i talked with the pest control CATS, and was told that apartment 209 was treated for roaches previously. they more likely came from the building.
Product Delay. | Case#**-*066
california, California - 92593 For the landlord to rid my apartment of these bed bugs. My apartment is uninhabitable. I have two small children. My fiance is coFor the landlord to rid my apartment of these bed bugs. My apartment is uninhabitable. I have two small children. My fiance is co
Harrassment Issues | Case#**-*212
I think from day one when my rent was sent to the apartment address & I wasn't living there the first month that I signed to take over the lease, this community has stereotyped me. However, the main problem began when the toilet over flowed while no one was at home in Sept of this year. My daughters who are 17 & 13 came home from school to find, the floors wet & the toilet pouring out with water, they started moving things, esp electrical things out of the water and within5 min the office people were at the door, the office manager who has had a vendetta for me, she decided to take photos. I have been traveling but the night before, the girls obviously cooked dinner & didn't wash the dishes and went to school, Kim decides to take a photo of that. Then on that same weekend, I was out of town, my oldest who attends NYU, she came to help the other girls with my son, buys them Wendys. My son spills bar b q que sauce on the carpet, Kim says that was animal feces. They gave me a 21/30 day quit, they came to my home unannounced on 11-3, my 13 year old was at home, she noticed the bottom lock turn but she had the top one on, so they leave me a letter stating they would come in on 11/4, when I get home on the 4th, I call them first Kim gets on the phone and says oh no I don't want to speak to you & hangs up, then Diana get on the phone talking at me & saying the doors suppose to be unlock at all times. Diana then hangs up in my face, On the 4th Diana and some maintenance guy comes over, looking around, looking all under chairs, under the rugs, closets, etc, the home was clean but I can say as a parent, my husband & I are always on the girls about keeping their room clean well my 13 year old. Being this is a temp stay just to allow my 17 year who has a 4.0 & has already earned college law credits from attenting Stanford & Harvard law school to graduate in June, we have renters in our home in this area. We will be relocating with my husband as the government has already moved him away. My husband & I are retired military as well as hold other professions. Well, now they have court saying we failed to move out in Nov. First, you give 24 hours home entering notice. I have injured my leg/foot, on 11-13, I was getting n the shower and someone tried to open the door, my 3 year old ran to open the door. What r they looking for? They are trying to form a case to evict. Then lying on my 17 year old and sending the sheriff to her school.
Entering Premises without consent/ landlord is trying to force payments | Case#**-*076
PENSACOLA, FL - 32506 5636 The landlord has threatened my credit, and is trying to enforce payments through the year lease when i have given him my intent to leave with his consent. He entered the premises a day earlier than he informed tenants. The police were called when i saw a strange pick-up in the driveway. The police watched him leave the house. He defends himself by saying he was simply there to take out the garbage, however the garbage was not taken out either. I have emails of his threats and his intent. He told us the tenants that he was entering on a wednesday in a saved email and entered on tuesday and did an unauthorized walk through. Everything was found to be in great condition, however he broke the lease, therefore i would like to be let free to leave the lease without threats to my credit or of legal action when clearly he has no respect in that regard.
Leaks every where, ceiling damaged, mold, light fixture with water leak. | Case#**-*565
Beltsville, Maryland - 20705 I had been for almost a year and the problems I described before still, but this time is worst, water leaks every where in the apartment, dinning room and living room ceiling is cracking and leaks, bathroom fixture is leaking and I'm aware of a short circuit, mold in baseboard, bathroom & kitchen pipes leaks.
No Heat In Apartment For Weeks | Case#**-*466
It has taken more than three weeks to get the heat in the building fixed. I have filed paperwork, spoken with the property manager and all I get is the run around. I was told it would be fixed by Tues/Wed of last week (Dec. 10/11, 2013). The property manager said he would give me a rent concession and suggested I buy a space heater. I did, and will be turning in that receipt with next month's rent. It's now a full week later, and I have not even heard from my property manager when my heat will be fixed.
Roaches And Bedbugs Infestation Thoughout Building | Case#**-*962
I have contacted the management office over a dozen times over the last year regarding the pest problem (roaches and bedbugs) They come out and treat x 4-6 but problem persists and is getting worse. neighbors are moving out due to problem. They lied when stating their was no building wide problem with pests. My lease in up on May 30, 2014. I wish to vacate now and sue for damages for all the furniture and bedding I cannot take with me due to possible infestation.
Health Issue/Breach Implied Warranty/Not providing safe habitat/Bed Bugs | Case#**-*237
Phoenix, Arizona - 85032 Tenant downs stairs apartment had bed bugs told by neighbor and now I have a bed bug problem informed by landlord/apartment management I have to pay for this. $500. Coackroach infestation from first move in.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of SEP 26,2016 | 04:52 EST
Renters 110,640,483
Landlords 22,729,785
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