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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Bed bug infestation, Repair issues | Case#**-*066
Savannah , Georgia - 31419 Building L of Forest Hills has been infested with bed bugs for a year. All units have been affected.The City of Savannah Property Management office has been called to investigate the bed bug situation more than once. The current bed bug infestation, fumigation schedule and preperation check list requirements make the living situation in the units unlivable.Repairs are not made in a timely manner. Repair requests are often ignored. Property Management is rude and condscending to tenants. Property Manager gives unwanted sexual attention to female tenants.
Repair Issue, Mildew, Leakage And Neglect | Case#**-*504
Since July 2013 I have been having problems with this house. When I moved in she stated to me not to use a lot of tissue in the half bath located down stairs and I was Ok with that. Not even a week being in the house the drainage on the front of the house exploded with human faces and urine, the ac unit do not blow cool in none of the upstair rooms, there is mold or mildew over the kitchen sink that continue to leak any time someone take a bath or shower. She sent a plumber seem like every month to unclog the drainage come to find out from the HOA that the tree in front the house need to be remove because it sits on the pipe that control all the water usage in the home. When the plumbers tell her the same thinng she always say that its the HOA problem, But it was stated to me that by its being inside her gate she is responsible to have that remove and pipes rerun. When it come to the mildew and/or mold, Ms. Iram had a handyman come to the home and cut a piece of the ceiling to have tested from the kit they brought from the grocery store. I have not til this day seen the results from the test kit. She told the handyman to spray BLEACH over it and paint over it , so he did. It didn't go away, it gotten worse, its bigger and the smell is stronger, also i keep having sharp headaches, when address about it this time she stated (its not mold, its mildew so I will have them spray with Bleach). I said that bleach is not fixing it Ms. Iram your being very neglectful and I have four kids also inhaling whatever this is. The ac never cool the upstair rooms since I been there, it just blow so loud down stairs where that it stop blowing at all. So she had the blower replace but never fix the issue that it does not cool upstair . The AC tech sttated that the unit is old and need to be replace, its rusted and leaking in the kitchen.I just need to find a better home for me and my four kids this home is not worth a thousand a month and my neighbors stated that she always knew about the problem thats why the last two tenant lost their case with her because they didn'y have enough evidence. I have pictures and voice recordings, also emails.
uninhabitable because of bedbug infestation | Case#**-*613
Memphis, Tennessee - 38111 they sold me an apartment that is INFESTED with bedbugs. ive tried and bought everything ive heard of for BB removal, nothing has worked. i complained to the office and they put me on the pest control list but they never came.. they only came by to spray once and after that everytime i put my name on the list they either just never show up or if pest control does come, they dont even come for BBs, they come spray for raoches and tell me they werent aware that BBs were the problem and have to come back the following week with the right equipment but they never do. im at a lost for what to do and am literally having an anxiety attack every night and me and my 2 year old son are literally being eaten alive.. i have been paying my rent because i dont want to get sued but i dont even sleep in my own apartment anymore it has gotten so bad,, i just want out!!! and now that they rented me this infested apartment, im scared even if i am able to move to another apartment i'll have to throw away all my newly bought furniture and beds cause i dont want to infest risk them infesting my new apartment. PLEASE HELP ME, IM LOSING MY MIND!!!!!!!!!!!!!!!
Move out charges | Case#**-*423
Nashville, Tennessee - 37221 Greetings,I had to break my Post Ridge Apt lease term. I was aware of the penalty, and that is why I was extra careful to avoid any additional charges. When I notified the lease office about my move out on Dec 14, 2012, I was told there will be a pre-move out inspection. I requested it to be on Dec 18, 2012 between 4 and 5PM so that I can be with the inspector to show him around and figure out what I need to do to avoid any extra charges. We pre-paid for both apartment and carpet cleaning so that they can arrange for professional cleaning. On Dec 18, as planned, I took off early from my work and came home only to learn that the inspection had already been done in the morning!I thought at least I will be notified if there were any specific issues that I need to take care of. I waited for weeks, but never received any notice or call from the lease office. Eventually I called the lease office to find out if there were anything I need to know about the inspection outcome. I was told that he is not aware of any specific problems. I moved my stuff more than a week before the actual move out day. I requested the property manager again that I want to be with the inspector when he comes for the final inspection. I still had some time to fix anything, if needed. I had somebody do the job, if needed. But I was told that they cannot arrange the inspection based on my schedule. I am not sure why I was not given the information I needed when I was practically begging for it. On occasions I talked with the property manager regarding these issues to a point that I felt I was annoying him. Raising issues only after we left is completely unfair. Since the pre-move out inspection did not report anything, we did not find anything to worry about. There were no outstanding issues with the apt from the day of pre-move out inspection to actual move out. If had, we would definitely submit a maintenance request. I felt I was not given a fair chance to fix the any problems for whatever reason. Need justice! Filed complain with BBB, but Aimco did not agree to drop the charges. I can send all the communication we had so far via BBB.
Habitability Issues | Case#**-*370
My name is Dan Ruderman, and I began leasing a property at 731 Via Terrado, Camarillo, CA 93010 in December, 2013. Since moving in, I have discovered extensive mold growth on the roof and inside the house, and substantial water damage due to the fact that the roof is broken in several places that has allowed water to leak into the attics and ceilings. Unfortunately, the landlord of the house, Diane Bovee, has consistently refused to repair these issues, which in turn, created serious habitability issues that negatively affected my health, work, and life over the course of the last year.
Renters Below Us Continuously Harrassing Us Because We Have A 1 Year Old | Case#**-*147
We have been excellent tenants at this location for 4 years, never had any complaints. I'm 8 months pregnant with a very high risk pregnancy. The continual harrassment is adding unneeded stress to me and my unborn child as well as to my one year old son. We have been so respectful towards neighbors below us and don't feel they give any respect back nor is the complex taking this seriously. All through summer months we couldn't open windows in fear of receiving second hand smoke (we don't know the rules at this complex for smoking because it isn't stated in our rental agreement). We never retaliated or did anything negative towards tenants. Just dealt with it because that's what apartment living is about. But when they start harassing us because my son is playing during the daytime, I have to draw the line. We feel legitamately threatened. Normal quiet hours are from 10pm to 7 am. My son is in bed by 8pm and I keep him in the bedroom and quiet until around 11am. But he is a 1 year old and by law allowed to play like a normal 1 year old. So from 11am-3pm on and off he is running,walking, talking, doing what normal children do. And should be allowed to do without being discriminated against. We also have taken every step we can to make it as quiet play as humanly possible (without holding my child down and not letting him touch the floor). We have him confined to play in a caged in area in the living room only about 70 sqaure feet. With cushioned mat on half of the floor to absorb some of the sound. Since we have been long time tenants here and can't physically move anytime soon, we feel if tenants have a problem they should move to different unit in complex or different complex all together. We also had to move to this upstairs unit because the old apartment we were in( in the complex) had leaking ceiling in the bathroom with exposed harmful mold. This unit we are in now was available and ready to move into at that time. Previous tenants who lived below us before current tenants had no complaints. In fact they told us we had a wonderful son who never cried or made sounds they could hear. Sincerely a desperate mother who just wants to live a life without constant harrassment and stress. Heidi Clegg Leontescu
Utility Shut-Off | Case#**-*736
Our landlord tried to evict us but the judge ruled in our favor and gave us a judgement of non-eviction. Now our landlord had the electricity shut off and told the electric company not to let us get them turned back on. I have 3 small children who needs lights. She is also refusing to take our rent payments
deposit problems | Case#**-*640
boulder city, Nevada - 89005 I left the Apt in April 2013 and gave Kent a one month notice. I waited two months for him to mail me the deposit which he did not. I called many times with twice him answering. I asked if there were any problems and he said no and that he would mail my deposit the following day which he did not. I had the apt professionally cleaned and was always on time with my rent.
Sent to collection company | Case#**-*019
dallas, Texas - 75204 While I lived at the property I experienced the management desoganization and neglecful practices, however I try to avoid problems and I am a very easy person to deal with, so I never complained. As a responsible person, I always pay my bills on time and I keep a very good credit score. My move out date changed many times and at the end I did not know I owed any money. I called the property a week after I moved out as I remembered they never asked my new mailing address. After that, I never got a bill from them so I assumed I was paid off as I had anticipated. Three months later I get a notice from a collections agency. I asked for a breakdown of charges and I waited two days; after I did not receive anything, I went online and paid just to be safe. I simply dont want somebody else's unethical practices to affect my credit, but I recognize this as unfair, and there is little that can be done I found out after I did some research.. So I just want people to know muy story so they think twice before living at the Icon at Ross.
Deposit problems, repair issues, avoiding all contact | Case#**-*927
Escondido, California - 92029 We have been lied to since the day we moved in with promises to repair the house, reimburse us for making our own repairs and never meeting up with us on designated dates to go over the much needed up keep of this house. We feel you have completely taken advantage of our family and have contacted previous tenants and neighbors which told us you have been doing this to people for years. The house is becoming a hazard with old pipe leaks, mold issues, lack of weather stripping, unstable decks, etc. Your family needs to keep up their side of the rental agreement and take care of the tenants paying you thousands of dollars each year. We have given you proper notice, paid our rent on time and expect to get our deposit back in full immediately. We have contacted you repeatedly with no response and have tried to schedule a walk through of the house with once again no reply. You are well aware of the proper way to conduct a move out and are obviously avoiding us to not give us back our money. We know that you are aware we are moving to another state and think you can take advantage but we will not let you get away with this or do this to one more family, it is not right and you know it.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of MAR 6,2015 | 12:04 EST
Renters 109,102,293
Landlords 22,418,253
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