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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Carpte Replacement | Case#**-*882
Centrury apratment is sending me $605.20 for carpet replacement; I don't believe the replancement was needed if it was needed. Instead of trying to wash the carpet they go ahead and replace the carpet. According there statement the stain is in the leaving room but they replaced the whole carpet in the appartment eventough there was nothing wrong with the bedroom carpets and they are telling us we are responsible for all of it. I got the bill on March 29th and they are telling me if I am not making a payment arrangement that they will send me to collection on April 7th, because they mailed the first letter on March 7th because they said they send out a mail on March 7th but it was returned to them. When it was retruned to them they could email us or give us a phone call. They know that my husband is deployed and I am by myself to fight this case and they are trying to take advantage of me. Could you please help me with this issue? I don't think we are responsible for the whole carpet replacement. Thank you, Alegnt Weldesilassie (Darron Boyd
Deposit Problems | Case#**-*286
Have attempted to contact landlord several times since August 2014 to get my security deposit back. Landlord has ignored all my phone calls, emails and physical mail over the last 4 months. My lawyer also attempted to contact landlord several times but was similarly ignored. If resolution cannot be handled here, next step is Small Claims Court.
Infestation, Breach of Agreement, Non Compliance, Misrepresentation | Case#**-*882
Glendale, Arizona - 85308 1st complaint -- Notified on June 29th in writing that we were being bit, I was having severe reactions including IVs. August 30 send landlord links to articles I found about bedbugs and that our symptoms matched I suggested exterminator. He responded we should try and trap whatever what biting us to figure it out. August 31 informed landlord I could not afford the cost , but was sure it was bedbugs. General Exterminating came out that week, looked at bed and said, you don't have a bug problem. Showed him the bites, described them, asked him to spray, he said no and he'd get with landlord. Sept 19th landlord sends email stating he hadn't heard anything from me or exterminator (?) Responded I was told it wasn't bugs and seeking alternative medical causes for bites. September 27th emailed I had caught bugs for them to see asked again for exterminator. September 29 responded that he called exterminator. September 30 I called his exterminator-he arrived aggravated, was in a hurry, couldn't treat room till next Mon, Tues or Wed, office would call me Fri to set up. Found no bugs in my bed or clothes, only along house structure and surfaces. Treated my bed and told me not to go into my room for at least 2-3 hrs and not to sleep in my bed. Heard nothing since, entire bed covered with a white foam residue from the poison, I have no where to sleep, landlord refuses to assist. Stated I am to pay exterminator, however he'll let me out of my lease if I pay him for the month and get out by October 15. (all written correspondence, emails stated above and pictures are available) 2nd Complaint --August 19th - Landlord was given $3,500 IN ADVANCE to cover Aug, Sept, & Oct rent ($3,000) and ($500) for utilities--an amount agreed upon as enough to cover the 3 months. Asked again for electric bill, worried about it adding up. Told not to worry to me and friend who met w/him. 3rd Complaint -- Landlord asked verbally, in writing and in front of witnesses for estimated cost of the utilities, prior to renting, after moving in and into the 2nd month renting. I was told electric was minimal. Stated he & daughter lived here (however neither stayed in master bedroom, where the bugs are?). Emailed prior the signing the lease that his electric is about $80 mo and no use in trying to get a past average as no one has lived there. As soon as he was pd in advance he has taken approx $350 from my rent balance towards the electric. And insists I owe him for October if I plan on staying.
Bed Bugs | Case#**-*696
Existing Holes/cracks in wall(s) near couch. Couch came from parents house (no bed bugs). Since moving in the couch has been the worst area with bites/skin issues. Verified last night with 2 caught bugs with photos to match what a bed bug looks like. We have photos of all evidence and will upload soon after filing complaint. Concerned with all other property in this apartment and the potential spread of these bugs to our parents homes/other. Call for immediate and professional response and will to move out immediately.
unsafe for my child | Case#**-*885
GARY, IN - 46406 1653 list of other problems that they knew about before renting the house out
Maintenance | Case#**-*456
Cordova, Tennessee - 38016 my complaint to american home for rent is base on very abusive service provided by them trying tocharge me for every single issue with the house example charging me $50 for for air conditioner filters when the problem was cause due to no frion on the unit or replace the mail box that is in very bad condition not because i did it but due to time and weather . The way i see it is that when is time to collect the rent they want their money in full but when is a property issue we have to wait as long as they decide to fix the problem during summer last year in two occasions with temperatures over 100 degrees we had to wait one full weekend for them to send somebody to fix the air conditioner and right now that i am writing that complaint the air conditioner compressor is not working the upper unit is not cooling down their response we have to wait for and approval from the property manager so it can be fix i can be writing many more issues with this company like bad costumer ser vice so they dont value their ostumers at all hopfully by doing that other people does not have to go thru the same experiences we have been going thru i wiil appreciate someone can help me because i know all they want is to keep as much money from our deposit because at the end thats all they care about .
breach of agreement, deposit problems, racial issues | Case#**-*115
brooklyn center , Minnesota - 55429 She (Mary Marx) was avoiding for a couple of days, making it impossible for me to pay my rent for the month of May. Finally, on May 9 2013, she knocked on my door. When she open the door i realized she was crying so i invited her inside. as she sat down i when to go get the rent money for the month of May that i owe her ( $575 for may + $85 back rent = $660). As i was trying to give her the money, she refused to take it. She continued by telling me "Jay, i dont want you here no more.I'm scared of you, i dont trust you, and you have tattoos. I need you out in a week." Eventhough she didnt come up with a eviction notice i respected her wishes and started packing. On May 15 2013, Mary called me to let me know "i can move downstairs if i wanted to. The rent is cheaper so it'll be better for everyone." I told her i rather not and it'll be best to move out. I dont want to stay at a place where someone is uncomfortable around me. I told her sorry and that i needed a little more time because i needed my friend's car to move my things plus i wanted to clean up before i leave. As soon as i said "that i would be expecting my security deposit back" thats when she started crying. She ask me if i didnt like living there and i told her that i love living there, but i dont want to be in a situation where you're uncomfortable. When i told her what she said about her being uncomfortable with my tattoos she completely denied saying it. She said "okay, well just keep in contact with me and let me know how everything is going to go with the move" On May 20 2013, as i went back to collect the rest of my belongings, I came home to find that she lock the door with all my stuff inside. after knocking on her door I call her to tell her that i was calling the police. after the cops came she finally open the door only to tell them i have to come back at 7 p.m. and have a cop present while i get my things so i wont steal her "valuables".At 6:49 p.m, i arrived to the house with the cop to get my things and as soon as i got in my room the suitcase i had packed was empty and i was missing a couple of sneaker boxes. She said while i was gone she moved my stuff to the garage, but when i asked where is my sneakers she said "maybe you lost it". As me and my friend Whitney was trying to pack she began yelling about how i owe three months of rent and how she shouldnt have trusted "my kind". i asked her what she meant by that and she walked away.
flood mildew | Case#**-*343
stockbridge, Georgia - 30281 I tried contacting there corporate office by phone and email with no response ive had this problem 4 times already mangement never resolved the problem
Breach of Agreement - Broken Air Unit in South Carolina Summer Time | Case#**-*702
Columbia, South Carolina - 29223 My air conditioning unit has been broken ever since Wednesday, June 22, 2011. It has been two weeks and it has not been fixed. Summer in South Carolina averages 95 degrees daily. This is inhumane. When I discussed this with the manager, she said that they hired an outside contractor to fix it, yet it is still not fixed. I spoke with a representative this morning and asked for my lease agreement, and she could not find it. This is not the first problem I have had with this complex. I've been living there for about 18 months now and my car has been towed, and every night is a daunting task to find a parking spot. I work full-time everyday and go to school at night. As a young, single woman, it is very dangerous for me to park so far away from my building every night. This complaint is in regards to an unresolved issue as well as the treatment I have received ever since my air stopped working.
pest control | Case#**-*853
Tenant downstairs and in the laundry room have bed bugs contacted land lord and we were told we would have to pay even though we didn't bring the bed bugs with t h us

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of SEP 23,2017 | 12:57 EST
Renters 111,620,143
Landlords 22,928,198
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