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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Product Delay. | Case#**-*066
california, California - 92593 For the landlord to rid my apartment of these bed bugs. My apartment is uninhabitable. I have two small children. My fiance is coFor the landlord to rid my apartment of these bed bugs. My apartment is uninhabitable. I have two small children. My fiance is co
Bed Bugs are infesting my apartment | Case#**-*161
VALLEY VLG, CA - 91607 5702 This is not a complaint to landlord but hope to come to an agreement on the extermination of the bed bugs in my apartment. There is no way to tell where these came from so I am requesting that a minimum of half, if not all, of the heat treatment cost ($1500.00) be paid for by the land lord to once again provide a habitable apartment.
bed bugs | Case#**-*604
Brighton, Colorado - 80601 just found out yesterday 10/18 that my apt is infested with bed bugs the manager along with owner was and are well aware of the situation we moved in on 7/2/11 after moving in we found out that people within the complex have a lawsuit due to the infestation since the manager and owner knew in advance of the infestation they should not have rented out the property in need of help to get this issue resolved
Being charged for clogged drain but Landlord will not provide proof | Case#**-*188
DENVER, CO - 80237 1503 The floor drain in the basement backed up and I called the landlord, Jaynee Brown, to let her know and to authorize a company to clean up the water. ARS provided a line scope. Deep Water Restoration cleaned up the water and Westwater did a video. The reason I have questioned these charges is that I was provided an invoice by Jaynee Brown for $2303.56 from Deep Water Retoration. When I spoke to Deep Water they told me she paid $800 less than that. I am being blamed for food being put in the garbage disposal for the back up which I did not. I have asked for proof of this as none of the invoices state the reason as being "Food put in the garbage disposal." Westwater told me by phone that the back ups was NOT caused by food but by pipes that are fulll of corrosion and have not been well maintained. SHe bought the house in January and I moved in March 1. I am not responsible fpor the integrity of those pipes and she will bot provide me anything that says the pipes were propoerly maintained. I am asking her to provide me with information that supports this by way of correct invoices, speaking to the compnaies, the DVD and the insurance adjuster. It is not an unreasonable request. She is demanding $1388. Following are 3 quotes from her last email "unless you want to keep this up in which case I'll pass on the whole expense to you if you really want to be fair." "Are you saying you would like to reimburse me for the cost of replacing the carpet that was torn up and testing all the wood and paneling for mold and replacing where needed? We can keep going, which will more than triple your obligation, or we can leave it as is which severely limits your cost." "If you want to roll up your sleeves, then I will be forced to roll up mine. Which will it be?" I have repeatedly asked for the information and she has threatened to evict me if I do not pay $1388 and she will post a demand letter Tuesday June 4 on my door. I do not want to move. I simply want to live in this house, pay my rent and stop being harassed, threatened and bullied by Jaynee Brown. I would like her to honestly provide me the documentation. She has not shown me one piece of information that concludes the drain was clogged because I put food down the drain.
Returning Security Deposit | Case#**-*726
I moved out 14833 Ellis .did a walk through with landlord and gave him the keys.He told me he would call me about the deposit. when i called him to ask how long it would be being that it the third week and no response or letter from him .Fridae say oh, you stole my washer and dryer. i was in shock. He never ghad a washeer or dryer in the unit prior to me moving in and didnt mention anything about no washer nor dryer doing the walk through inspection.liar.please help me. I also took pictures and video of the house after moving out of the unit.
Repair Issues | Case#**-*731
Anchorage , Alaska - 99503 It began on March 26 when it wasn't as bad as a waterfall coming out of my kitchen sink but my sink was backed up. Mr. Nakamoto sent out a maintenance man to try and fix the sink and he was unsuccessful. So we had to wash our dishes out of our bathroom sink. He let this incident go until it got to the point of why I'm complaining. My kitchen sink over flooded on Easter Sunday March 31, 2013 which there was about 1 1/2 inches of water in my kitchen that ruined majority of my kid's and I's shoes. The water went as far as maybe 1/3 of my living room carpet. The maintenance guy that came to try and fix my sink wasn't able to fix it and said we were going to have to wait til the next day. The next day the carpet stunk so bad that I had to leave my kitchen and living room windows open so the stench wouldn't linger throughout my little apartment . I called and called Mr. Nakamoto but he didn't answer so I texted him about it and he didn't have anyone come out to change the carpet padding and shampoo the carpet. He just had someone come out and spray a deodorizer on it yesterday, April 09,2013. 9 (nine) days after the incident happened and I sent him a letter about me not paying the full amount of rent. I'm just tired of dealing with Mr. Nakamoto and I wouldn't recommend anyone rent from this man.
Breach Of Agreement | Case#**-*997
Hello My name is Jacy Calhoun and I am a current resident at Princeton Estates Apartments. The reason for this complaint is because I can not continue to live in the unsatisfactory conditions me and my family are living in. The run down goes as follows. 1. We were not informed that this complex or building had a bed bug issue something I have never experienced before and have become sleep deprived and depressed over since we were forced to toss out brand new furniture and they are even in the carpets. We have complained several times to the rental office with no help so we have had to spend hundreds of dollars on bombs and traps to try to get rid of them ourselves with no such luck. 2. We have an army of mice that live in our kitchen, and bedroom. The rental office sent maintenance once to fill holes with steel wool and they are still getting in somehow. I can't cook my family a meal without a mouse scampering over my feet. We kill at least 4-6 mice a month if we can catch them. 3. This is the most important one, we have black mold in our vents. It started coming out of the vents and we were advised to clean it with bleach. Researching online I saw that it cannot be killed that way and it is back on my five year old son's vent in his room. In our living room we had it also and they didn't change the inside of anything. They placed a new vent cover on top of the mold so we still breathe that in. I even developed asthma which I have documents from a physician from this mold. My children have been sick as well. 4. It took them a month to fix the leak in our kitchen and we now have mold under the tile which was damaged because of it. There is a leak in our bathroom over the sink that has not been fixed. Our toilet has been coming up off the ground and leaks as well. We should not be paying so much to be living in these conditions. I have video and photos of all of these issues. They have had ample opportunity to fix these issues yet they have no problem collecting rent or posting an embarrassing letter for all to see if you are a day behind on rent even though you have until the fifth as a grace period. I have no choice but to do this for the sake of my children. Thank you for your time. Jacy Calhoun
Bed bugs | Case#**-*864
OKLAHOMA CITY, OK - 73120 4448 I have been to the doctor over these bites. They are terrible. I finally realized they might be bed bugs. I took my bed down, and they were terrible. I literally scraped them off my bed with a knife and put them in a zip lock bag to prove the problem. I have pictures of my bed, pictures of my bites, pictures of the bed bugs. On a different complaint, they have all the outside lights wired up to my electrical box. I am paying for all the breezeway lights, their spotlights on their signs, and they have all 8 porch lights in my building wired to my fuse box. My electric skyrocketed of course. I said something to them and they turned the lights on 24 hours a day. I went back to say something and their maintenance man tried to fight me. I have pictures and video of everything. My garbage disposal does not work, the exhaust fan in the bathroom does not work. I feel I need to be let out of the last month of my lease because of health hazards. I feel my electric should be compensated. After I complained the first time, they knocked off 30 a month on my rent, but with all the lights that are on, 30 isn't near enough. Especially the 2 months they had the lights on for 24 hours a day.
Not Respecting Privacy And Putting Lies On Agreements. Racism | Case#**-*376
This people it's always our back saying we do this and that; when we pay our rent on time, never vandalized the place and when we do.something we always let know the manager or the person in charge and then next to you know and they turn around saying that we didn't say nothing and always putting words that we did not said.. I dont know If the manager is putting his own words to the landlord to be good with them but he never says the truth. Im tired of getting letters that we did this and that when we had already talk to a manager about it and they understand but the next day they saying different stuff. This gotta stop because they dont let us live freely and we pay rent on time.
Inadequate Treatment Of Bedbugs | Case#**-*399
In October of 2013, previous tenants came by to pick up their old mail. We were informed by them that all 4 units had been infested with bedbugs and that numbers 2, 3 and 4 decided to move out. The tenants in unit 1 decided to stay until some time in May. When they moved out, they informed us that they were infested with bedbugs and roaches. The male neighbor informed us that Danny accused them of bringing the bedbugs with them, provided them with a concoction in an un-labled container and refused to treat it himself, instead, having the male neighbor treat his own unit. We called Danny Keene on June 29, 2014 to report an infestation of bedbugs. He asked us, "Where do you think you brought them from?". We stated that it was strange that the neighbors moved out and suddenly bedbugs appeared in our home. He replied that they don't travel through the walls. Other sources state that bedbugs crawl through any openings. Just as our neighbor told us, Danny brought an un-labeled jar to us, a sprayer and told us what to do.This is horribly unprofessional, as it is the responsibility of the landlord to provide his tenants with a suitable environment free of pests and parasites. I would just like for Terminix to professionally treat our unit before our lease is up in September so that we will be able to move without dragging the parasites along to our new home.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JUL 30,2014 | 02:09 EST
Renters 108,511,116
Landlords 22,298,521
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