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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Mold ,leaks, Plumbing | Case#**-*482
Called and text me threathing me calling me names telling me to shut up
Security deposit problem | Case#**-*212
HOLLADAY, UT - 84117 6859 We've been renting our apartment for three years, a large company recently bought out the complex. My wife and I made the choice to move out at the end of January when our lease is up. We've maintained a clean apartment with the intention of receiving our refundable security deposit back in full. At the end of December my wife and I met with the new manager to give her our thirty day notice. It was at this time she told us she would be charging us to clean the apartment in order to restore it to a "re-rentable" standard. My wife discussed the cleaning charges with the manager and was told the charges would exceed our security deposit amount by about 100 dollars. She told the manager we did not agree to pay for such things upon moving in and the manager showed her a section of our lease referring to the security deposit. That night we reviewed our lease together and the section our manager had referred to did discuss cleaning but as it related to damages, it says the deposit may be used "to accomplish cleaning or repair from damage to allow the premises to be re-rented." The following week I met with our manager to discuss the issue in hopes of coming to a resolution. She adamantly referred back to that one line of the lease claiming that it was our responsibility to return the apartment to "re-rentable" standard by paying the bill with our deposit and that they were not responsible for any of the cost. I asked her what we could do to clean and she said there was no way we would be able to get the apartment clean enough for their standards. However, she could not provide me with a list of the standards she continued to refer to. We feel the apartment has been cleaned to a "re-rentable" standard on our end. The only repairs that must be made are ones the management are responsible for, an example being an unpainted spot on the wall where the previous management removed the a.c. unit switch when the complex was converted to central air. My wife and I have cleaned in and behind our appliances, our windows, blinds and cupboards and we have also shampooed the carpets in preparing to move. We've welcomed our current manager to walk through our apartment with us to discuss any further cleaning she would want. She responded to our invitation by saying "I've only known about two people who've ever gotten their deposit back and I've been doing this for twenty eight years." We would sure appreciate it if you would help us get our security depo
Noise Level In Apartment Building Courtyard | Case#**-*035
SAN FRANCISCO, CA - 94102 3856 They are allowing not only our building from using the courtyard 24/7 but now since it\'s summer allowing the Boys and Girls Club into our building, thus doubling the noise factor during the day. Most of the kids do not live in this building. There is a PARK one block away on Ellis Street. I do not understand given all of the noise complaints that already exist, why they would allow outside entities utilize our courtyard. People who live along the courtyard are subjected to outrageous noise levels. They have allowed the kids to ride bikes, scooters, play soccer, bouncing balls against the building, destroying plants, pulling up the new bamboo plants, littering and trash after each day. The kids are screaming for no apparent reason, kids on the landings, climbing on the stairs and throwing objects such as skate boards down the stairs. This is a very small area and there are residents living all around the courtyard area. All of the noise echoes and creates a very uncomfortable, noisy environment. Lately, the front desk does not close down the area at reasonable hours. Recently and often until midnight and most recently until 2:00 a.m. I have sent many, many emails to the Property Supervisor, Emmanuel Zuniga, Norman Fong along with Gordon Leung with absolutely no resolution!! I have the right to live in a safe comfortable apartment building.
extermintation issue...irwigs, army ants, spiders | Case#**-*718
AURORA, IL - 60504 7231 i have had several exterminationations...the issue subsides for a few days and then their back the irwigs, ants , spiders...I have been told by management that they are aware of the insect issue and that by moving to another apartment may not fix the issue...
Deposit Problems | Case#**-*752
Plainsboro, New Jersey - 08536 Deposit has not been returned although I have made several attempts to inquire about the deposit and moved out over 45 days ago. Candlebrook properties will no longer respond to any phone calls or e-mails.
Bed Bug Infestation | Case#**-*429
ERLANGER, KY - 41018 1843 I moved into my apartment in the beginning of September. I bought everything brand new when I moved in including all of my furniture. A few months later, I discovered bed bugs. Now, 3 months later and countless treatments later the issue is not resolved. When discussing this issue with my neighbors, they inform me that this has been an ongoing issue. One of which that I was never informed of prior to moving in. I want to terminate my lease early with repayment of my deposit because I am going to have to throw away all of my less than 6 months old furniture which costs thousands.
Wont Do Major Repairs On The House Incuding Mold,water Damage,electrical | Case#**-*089
Cohoes, New York - 12047 the landlord wouldn\'t fix anything on the apartment after there was water damage to the apartment from fire next door. they wouldn\'t fix electrical problems, mold, falling cealings, ex. had to move because of unsafe living conditions. had to remove destroyed items from the apartment due to landlord negalgents.
confidential | Case#**-*054
las vegas, Nevada - 89108 Landlord had strange behavior and strange activity around house...should be reported to the police. Also made me move out without a 30 day notice. Have a personal case i might file against the man and would like to retrieve my belongings if still have.
4 Months later and still no return of security deposit | Case#**-*125
Sayville , New York - 11782 My Name is Theresa Fitzpatrick; I had lived at 227 Lakeland Ave in Sayville. Which is owned by Fairfield Properties in Commack NY. My Husband and I had lived there for 3 years. Our lease was up as of April 1st. We had asked for a for a 2 week extension since we needed it for the closing on our new home which they had given us. We had paid them in full including for the two weeks. We also have the letter they mailed us and a copy of our bank check. I had called their office to find out when I would get my deposit back and was told that it takes 60 days at first. Not Counting that my husband and I also had to give their office our address 4 times. And still we have not received any correspondence. We were patient and waited the 60 days. I had called their office and was told that it was on the landlordís desk waiting to be to signed. Then I waited more and 2 weeks later called again to be told it still was pending review on the landlords desk and when I asked how long this will take ,the answer I received was he has a heavy work load and we will get our check by the second week of July. We still donít have our check. And would like our Money. There is no reason why we should not have our deposit back.
Bed Bugs, Repair Issue and Mold | Case#**-*075
OMAHA, NE - 68132 3245 My apartment unit was not cleaned at all before I moved in and all promises to do so were not fufilled. There were bedbugs in the unit when I moved in but did not know what they were because I've never had this problem before. I never had any bug problem for over 5 years at my previous residence so I know I did not bring them with me. After a month of being bitten I discovered they were bedbugs and called to have them taken care of and they promptly had pest control spray our unit. I had to throw away my bed, couch, dresser and a large amount of clothing to avoid re-contamination. I did not complain or ask for compensation at that time because I believed they were gone and I appreciated the quick response. They did not check surrounding apartments for infestation or spray anywhere else in the building. Bedbugs can lay dormant for up to 7 months and now they are back again. I called and had them spray again and now they want me to reimburse them for the cost even though they have not taken the proper steps to get rid of the bugs completely. Both times I have had to throw away my bed and furniture and wash everything I own and live out of plastic bags. I can't afford this anymore. My window had a hole large enough for my arm to fit through in it and was repeatedly only covered with weather tape before finally a piece of plastic was just glued over the hole. Water pours into our apartment whenever it rains due to unsealed holes around air conditioner and roof problems. It is a waterfall of rain from the window and pours into the power outlet and on the carpet. The wall is crumbling into pieces where the water flows and is visually severely damaged. I have mold under my sink and all that was done to fix it was spray paint over the mold. I have even had a friend of mine in city council contact them regarding LARGE amounts of mold from leaking sewage pipes in our basement where the laundry facilities are at. Presently the mold is still there and I have video and picture documentation for this and other problems. I have tried to be patient because i pay rent a week late sometimes and didnt want to complain too much but now I feel as though I am being taken advantage of. My living conditions are awful and I have to take medication to control my anxiety because of a year of residence in this place. I have been a good tenant other than paying late rent (never a month behind) and have had no complaints against me ever.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of SEP 3,2015 | 07:29 EST
Renters 109,590,477
Landlords 22,517,126
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