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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

i just need a release letter | Case#**-*618
cedar hill, Texas - 75104
Failure To Enforce Pool Policies, Noise Violations, No Response From Mgt | Case#**-*906
Plano, Texas - 75025 I\'ve lived in this complex for 3 months and am faced with daily aggravation, inconvenience and disrespect. The most profound stressor is the noise from the pool/hot tub area at all hours of the day and night. As if it isn\'t bad enough that they don\'t manage the noise level at all during pool hours (kids screaming, loud music), they also do not enforce the pool hours and at lease 5 days a week I have to call the police between 11p-2a because of noise. The complex told me upon signing my lease that there would be a courtesy officer available onsite to handle any violations, yet I never get a response to voicemails and no action is taken. I have gotten in the habit of leaving the management office a voicemail each time I have to call the police. Not once have they responded. I took this apartment based on the information they provided and the policies they laid out at the time I signed my lease. Basic noise pollution management should be a given, considering one tenant must respect the fact that they are affecting the lives of many. But this complex has the pool hours posted, showing clearly the rules which should be abided. If these simple things are too difficult to enforce and I am not provided even a response to my multiple complaints, I should not be responsible for upholding the lease agreement from my end either.
Loss Furniture Due To Infested Unit , Loss Wages, , Mail Thief | Case#**-*551
TAMPA, FL - 33619 3155 He forced me into an infested unit of bed bugs where I lost my king size bed and sectional couch..My husband was working for landlord for rent and he owe my husband wages for all the overtime worked, my unit has all kind of hazards , holes that the rats get into my house and my walls , I have mold in walls, exposed wires, expised exposed electrical sockets, only one way in , no smoje detectors..And his park manager keep breaking into my mail box ..The manager and his wife is drug addicts and convicts that have moved in drug dealers into the park and felons and I have 3 children and its a park full if little children.
Bed Bugs | Case#**-*534
GALLOWAY, OH - 43119 8645 I have lived here since 3/29/2013 a few weeks after i moved in i started seeing bed bugs i thought it had came from a couch i bought so i contacted the company i bought it from and they refunded my money and paid the extermination cost after that i was still seeing them they have been out a 3rd time to spray, well now we still see them in cabinets and the rental office told me they don't travel and they do and i just found out that our entire building has them and has had them for a while now and now i do not believe they had came from my couch i had been asking them from the beginning if they was here when i moved in and they told me NO but my apartment had been empty since November 2012, and my neighbor thought they were coach roaches they have been trying to treat. I just want to break my lease and it id going to cost me close to 2000 dollars this is ridiculous.
molded, water leaks from toilet and ceiling, carpet soakes for weeks, sick | Case#**-*533
Sacramento, California - 95838 There are other tenants standing up about the poor condition of thier appartments also, who have lived their longer and are filling a class action law suit. I want more information because they have made me sicker than i am become since the moving in the horrible living conditions even the outside grass area was waste dump and nasty, I had to simple improve..
Failure to provide product/services | Case#**-*810
Englewood, Colorado - 80112 Since moving into the apartment at Centennial East, I have been unable to obtain proper working keys for mailbox and attached storage unit. I have been informed by management that the keys were made and available only to discover on the past 3 Saturdays the keys didn't work. Currently my dishwasher in the unit is not working. Informed management that it needs to be repaired. Informed by the manager that the master key to my apartment "was lost" and maintenace is not able to gain access to my apartment. Since I have had these issues, I have looked this apartment complex up with the local BBB in my area and am stunned that they have an F rating with several complaints on file. I am hoping for someone in my position to find help if possible so that problems can be addresssed and work out appropriately and professionally.
Bed Bugs | Case#**-*225
I complained about bites over 7 months ago. I originally thought it was fleas because my apartment building for the first time started to allow pets. I let management know about the issue I was having with the bites and they sent Bugs O out to kill the fleas. They came out 3 times for this issue but on their third visit my husband previously purchased traps and caught some bugs. This time Bugs O represented said it was bed bugs. The Bugs O representative came out 3 months prior to this incident and concluded we did not have bed bugs .
Harassment, Repair Issue, Failure To Provide Tenant With Copy Of Lease. | Case#**-*943
Poplar Branch, North Carolina - 27965 Harassment, Nuisance, Disturbing of the Peace, Repair issues
severe roach infestation | Case#**-*152
houston, Texas - 77090 pest control have came 3 times in 2 years and it seems that they are spraying liquid sugar instead of poison because shortly after they leave it seems that more roaches show up. I am tired of complaining to the office and they have always sent the same pest control company even though I have told them that the company that comes doesn't do a very good job. I have spent at least $400 on raid and other chemicals to kill the critters and i have to buy these around once a week. I have a little girl and I found some roaches inside a closed cereal box and I fear that she will get sick.
Repair Issues, Breach Of Verbal Agreement | Case#**-*471
Dallas , Texas - 75227 Mr. Garcia asked me for the first month rent and to signed the contract 2 weeks before I moved into the property, when I went to have a tour of the house there was trash every where inside and out. Mr. Garcia assure me that all that garbage would be removed by the first of the month which was when I was going to move in. On the first of the month (Oct. 1st) he called me and took me the key to the back door, and said to me that he would no longer be taking care of the issues or anything that involved the house, that his daughter Destiny would be the one I would contact from now on. Since it was dark and the utilities hadn\'t been turned on, I didn\'t go to the house. The following day Friday Oct. 2nd I attempted to start moving in, but the house was still full of trash inside and out and the dumpster he had rented was gone. I tried contacting him but he only texted me back with a number for Destiny. Later that evening Destiny replied my text and agreed to me with me at the house the next day at 10 a.m.. The following day Destiny and myself walk through the house, she apologized and removed some of the trash, she said she would be back but hasn\'t been back since. As we started moving in and moving things around we noticed mouse droppings in the kitchen and my cousin who lives with me kept hearing noises in her room. The kitchen sink clogged up and my cousin found a dead mouse outside the house and witness two huge rats going into the attic. I notified Destiny right away, but she only says she\'s working on the solution. Friday Oct. 30th I come home after work around 8:20 p.m. to my surprise the water had been cut off. I of course called the water company and to ask what happen, I was told that the owner had an unpaid bill and that Credit Services denied my application because of that. They also mentioned that the owner should of had cancel all his contract and paid his balance before he rented out the home. I was left with no water service. Whether I\'m going to get services or not its pending for approval from Credit Services. I sent Destiny a text message letting her know I wanted to move out, because nothing was being fixed and I couldn\'t have my children without water, she said I had to pay her the deposit in full and the rent and that I was liable for Breach of Contract. Once again she just says she\'s working on getting the plumber and the exterminator to go to the house.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of FEB 13,2016 | 07:28 EST
Renters 110,030,575
Landlords 22,606,260
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