Close


File Complaint against Landlord, Apartment, or Property Manager

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


View Sample Complaint Watch Video

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

house is hazardous, holeswere rodants come in, electrical wires ,etc | Case#**-*639
evansville, Indiana - 47711 lanlord agree to fix problems hasnt made any atemp after pay rent nov first he said he would have someone here n couple days kitchen cabinet fell off wall called n he said he be by da next day no show , there are several issuses i have complained about im a sigle mother of six n im not living n a safe home .....
Privacy breach over 8 days the wall in bathroom open to tenant next door | Case#**-*267
Phoenix, Arizona - 85023 when the leak first happend I discovered because my floor was wet behind the toliet. I had at least three different maintenance people come in. I was told it was because the neighbor above over filled his tub and they were going to seal up the hole they cut. After they left the water started pouring out into the wall. They contacted two contracters form outside, they came in and cut the wall all the way up into my celing. The next door neighbor and my bathroom are connected. The hole that ran up the wall was right behind my toliet. I have IBS. both my roomate and I could see into their bathroom as well as them seeing when we were in our. WE could here their conversations and I could not go to the bathroom because IBS has seriously gas problems which are very embarassing. If I was on the toliet and they came in and turned on their bathroom light I would turn my light out and leave. I begged, cried pleaded that someone come and even just put plastic over it. No one came. After 8 days while mamangement decided what bid to accept I had a nervous break down and on Monday morning asked to speak to management. She told me she had a maintenace man in the office and he told her they had nothing to cover the open wall between us. I told her I had card board and send someone over NOW. by that time I had stopped eating for a week and no longer had an appetite.. The maintenance man couldn't believe they had just left it like that. They also had cut a hole under my sink. I asked if mice or rats could come through there. He told me he didn't know I was terrified of going into the bathroom and finding a rodent in there that came from out of the wall. At the same time there was a major leak under my sink in the bathroom. I called for emergency maintenance. She wouldn't send someone out unless I could tell her where the leak was at. I checked and cut my hand wide open and couldn't stop the bleeding. by the time maintenance got their I was coverd in blood. He told me it wasn't my job to troubleshoot the leak. All I ask is they release me from my leak so I can go home to my family to be taken care of. I weigh 98 pounds from the stress and if I don't go home I will be put in the hospital. My manager smiled as I was telling her this and I asked her if the demise of my health was funny. She told me to get a lawyer if I want to break my lease. I took pictures of everything.
Repair Issues | Case#**-*480
Lexington, Virginia - 24450 He has yet to repair anything over the past 2 years, even when told to by city inspector. He also possibly forged a check on a dead woman's account, even admitting he had a check of hers with no signature. When I confronted him about it, he preceded to threaten to evict me in 5 days, which is against VA state law. He also stated he wanted to kill my cats. I do not feel safe whatsoever.
Unlawful Entry | Case#**-*991
N HOLLYWOOD, CA - 91606 3581 I have copies of text messages stating the technician would be entering the unit, no mention of manager or assistant manager/maintenance man entering. Also have text stating that neither her or the assistant manager/maintenance man have a reason to enter the unit, that my roommate and i, listed above, will call the gas company upon arrival home this evening to make sure repair was made correctly.
repair issues and damage to personal items | Case#**-*872
lakeland, Florida - 33805 i have windows that wont open, my floor is falling through, he left a dead rat in air ducts and wont clean it, he wont repair the air ducts, i can see right through it and see day light, central heating dont work, termites, rats,faulty wiring, he sprayed poison all over my girlfriends plants, destroyed my basket ball hoop, no pipe work to my bathroom tub drain, and mold. i have pictures
Release from my Lease | Case#**-*502
Bountiful, Utah - 84010 There are constant plumbing problems. The hot water heater breaks down about every two months and it leaked all over the carpet and the stench in the apartment is unbearable. It is my guess that when the carpet was replaced just before I moved in that they did not replace the pad and the animal that was in there before had accidents. There is an occasional leak above the shower that has badly damaged the ceiling and wall and there was a hole in the wall for over three months before they fixed it. They never clear the steps of snow and it is dangerous to use the steps. I am a patient of a pain clinic, cronic knee pain/two knee replacements and a bad back and they do not do anything to accommodate my handicapp problems.
breach of agreement | Case#**-*043
norristown, Pennsylvania - 19401 I moved into my apartment on september 25,2010. in one week i was bitten hundreds of times all over my body, I complained to managment within 2 days of moving in. I was told my apt has fleas. so it was fumigated for fleas, i continued to be bitten throughout the month of october, and i finally found a bed bug in my dining room, showed it to management, and was turned away being told it was a tick. i continued to be bitten, i gave a notice on october 29th to the landlord in writing stating that if the problem of the parasitic bedbugs is not resolved by november 10, 2010 i will be vacating the premises due to constructive eviction. It is november 16th 2010, i am still being bitten. the landlord has had terminex come in and try to treat the bugs. its not just one (my apt) that is infested, its many apts and that is the reason i am still being bitten, due to the apt complex is infested.
Fixing and repairing | Case#**-*627
Morgantown, West Virginia - 26505 I contacted the above named manager long ago in September/Octobe 2010 and again reminded to fix the rain water coming from living room window in May last week but she is not willing to send maintenance persons. She is absolutely not supportive, rude in attitude and is not sensitive in consumer's problems. This problem is not faced only by me but by entire residents. Better if she can be replaced by a good manager. Living with child in such apartment is not good if landlard does not cooperate in such problems.
unhabitable conditions | Case#**-*263
CHICAGO, IL - 60626 4135 Our apartment building is infested with bed bugs from our neighbors along with cockroaches, mice, and rats. This problem has been ongoing since we moved in December of 2012. The owner has sent people to spray the apartment but each time it was ineffective. The apartment manager has put out sticky mouse traps that have done nothing to catch or stop mice from appearing in our apartment. Large roaches the size of a pinky finger have been found in the apartment. This building has not been properly taken care of and now the problem is out of control.
Repair And Infestation Issue | Case#**-*631
Was not notified of an infestation before signing lease, apartment was not cleaned before move in, AC, dishwasher, and fridge were not in working order when we moved in, have yet to be provided with all sets of keys, maintenance has to come back multiple times to fix things because they were not properly fixed the first time

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of NOV 22,2014 | 06:36 EST
Renters 108,820,878
Landlords 22,361,258
Landlord Complaint
File Complaint
Customize Your Menu!

Credit Reporting by

News / Media Coverage

Radio / Other Media

RPA® Site Security