Lease Consultants Were Irresponsible Very Unprofessional | Case#**-*009
Baltimore,
Maryland -
21218
Leasing Consultants were very ignorant unprofessional unable to keep 2 appointments on hot Saturdays both times fail Cancel change time and leasing consultant was worse did the same thing.Mr. Johnson key component refuse to give the office manager message to call me because he messed up violated the leasing rules regulation, consumer rights, Disability Act, Fair Housing Rights were denied 2 times application was complete online never got confirmation for it because they\\\'re unorganized need to be closed down.I m senior disabled need a apt apartment . at that low price $725.00 included was the utilities , . that why kept going to Open House no sign was left n the door to knock on it ,he fail give me his cell no coming from DC, and operator claim he was on the way but he never came to the apt. We waited for 2 hours other people young men and women were waiting to they kept knocking on the doors, even a delivery man came to was unable to get in too. I told Mr. Johnson we were waiting for hours did not see nobody come in/out the bldg. claim he was inside then why he did not come to the door to look for me when I had appointment with him at 1.00 pm. He never told us to just come inside the apt building door was open. I call day before make sure he was coming to appointment ,he never told me when got their to come right inside nor left Welcome note on the door like many apartments do when having an open house leave apartment door wide open too. Then he had the audacity reset appointment with Ms. Sasha who change the time at the last minute from 1.00 am to 12.00 am had us waiting for hour and half then I kept calling her she was late claim she was down street on her way ,then switch up claim watchdog Mr. Johnson is on way be here an hour to wait I hung up the phone on her stupid ass too.I had previously explained briefly to her he had stood us up at the last appointment did not want see him again, Then look what they did to me on purpose they were never on their way.Waste of time and money had ay for transportation an again it was 98 degrees hot those two Saturdays when they fail to meet me believe because ,he was ashamed what he had done didn\\\'t have Customer Care Courtsey and she followed her leader this management co is not in position help people because they have no integrity morals respect for the Leasing rules regulatins,new clients either they\\\'re called Slumlord leasing agents.
Inaccurate Move Out Charges | Case#**-*946
Chandler,
California -
85225
I was charged $1800 plus to replace the cabinets when I moved out of the apartment. The cabinets were left in good condition. They were covered with a thin layer of paper which started to peal up in some places, but this was normal wear and tear given the materials used.
Problems With Amenities | Case#**-*983
COVINA,
CA -
91722 1376
I\\\\\\\'m contacting you because this complex I\\\\\\\'m living at promotes false advertising and charges rent according with they supposedly offer. One of the Jacuzzis is been broken for over a year and the gym is constantly locked, apparently because a problem with homeless breaking in. The administration decides to lock the gym instead of invest on security reducing th3 amenities offered. This is unfair considering the rent charged to live here. Also, there\\\\\\\'s trash everywhere.
landload want give my money back after not letting me move in | Case#**-*000
cedartown,
Georgia -
30125
I Was going to rent from this guy,and he said i could paint the house,so i did and after i paid him my rent he call me and told me to get my things out..i only had a few thing in there and i haven't even lived there at all.but he want give me my money back.so now i'm saying at this other house with no powder,no hot water,and got my ex mother in law living with me too.and she's disabled....
Repair Issue | Case#**-*081 That is no reason to live this way. the toxicity flooding is a ongoing serious problem, living room and kitchen area are soaked. I was told they fix it and will be fine, but It happened 6 times last 2 weeks. I spoke with manager of Park La Brea Apartments about my situation that is not safe for my family's health. But the manager told me it just happened to you and take it, and PLB will clean your home that is all PLB can do it for us. I also asked to move in new place that is same condition that I contracted when I moved in. But the manager refused it and said to me I have to penalty for brake the lease if I leave for new place to live. I was so embarrassed and disappointed by his saying. I feel the Park La Brea manger discriminate our family as an minority. I think that is no reason to live like this way, our family are so worried about our living home environment and family health. I have 3 years and 4 years kids. I don't know what to do with this problem.
Record Of Harassment An Threatening Behavior | Case#**-*427
New Braunfels,
Texas -
78130
I ATTEMPTED TO PULL UP IN MY PARKING SPOT AN ANOTHER RESIDENT BY THE NAME OF JIMMY WHO NO LONGER LIVES HERE WAS PARKED IN MY SPOT AN STEPHEN ,JIMMY AN THE CHILD WERE STANDING ON THE SIDE IN MY PARKING SPOT.I ROLLED DOWN MY WINDOW AN POLIETLY ASKED THEM TO MOVE JIMMY AN STPHEN REFUSED TO MOVE SO I HONKED MY HORN AN JIMMY SCREAMED AT ME TO HOLD ON.I GOT OUT OF MY CAR AN I TOLD HIM YOU NO LONGER LIVE HERE SO REMOVE YOURSELF FROM MY PARKING SPOT STEPHEN BAUER CAME CHARGING RAPIDLY WALKING UP BALLING HIS FISTS LIKE HE WAS READY TO ME STEPHEN BAUER GOT NOSE TO NOSE IN MY FACE PUTTING HIS FINGER IN MY FACE SO CLOSE HIS OTHER GUEST STEPPED IN AN WAS HOLDING HIM BACK HE FLIPPED ME OFF ,CALLED ME A FAT BITCH,A PHONE WHORE,AN BECAME DANGEROUSLY CLOSE TO HITTING ME AN I FEEL THREATENED FOR MY LIFE.I CALLED THE POLICE THE JUST TOLD ME IT\'S JUST A MANAGEMENT THING THEY CAN\'T DO ANYTHING .
D Fwbue Xihs | Case#**-*177
NA,
District Of Columbia -
acyuesst
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Honor Rent And Move In Date Available Before Property Was Sold | Case#**-*183
Cherry Hill,
New Jersey -
08034
We have met management around 08NOV2017 to transfer from current apt 616 (which has terrible insect issues) to 1409 which was available for $1620/12 month lease and move in from 20NOV2017 (based on which i changed my thanks giving vacation plan) as per website and management. We file transferred application. Next day rent of the unit 1409 changed to $1580/ 12 month lease. I have dated website picture. I went on Friday to give transfer fees $500 and discuss change in rent. Sandra (Sandy) told me that property has been sold and they can not do anything until next week. I informed her about change in rent and gave her picture of the rent from their website.
Today she sent me welcome letter for transfer stating rent of $1620/12 month lease and move in for 01DEC2017. I told her about posted rent on their website of $1580/ 12 month lease and promise given to me about move in on 20NOV2017. They rudely declined both of it.
I am living here for last two years and property has been sold twice in between.
My point is new management must honor rent and promises made before property sold.
Final Bill Issues From Apartment Complex | Case#**-*710
Fall Branch,
Tennessee -
37656
I am being charged for 2 additional days of lease due to employee incompetence and at no fault of my own. Even though I signed a document stating that I would not be renewing my lease. Two weeks prior to the end of my lease I called the office and spoke with one of the employees regarding my final payment and when I would actually be vacating the apartment. Due to the fact that I would be moving out a 6 days early (June 22, 2020-lease end date was June 27, 2020) and be moving after office hours and leaving the local area, the employee informed me that I should just leave the keys to the apartment on the counter in the apartment when I left and they would collect them. However, I received a call on June 29th asking if I was going to vacate my room and turn in my keys. Shocked, I informed the lady that I had already vacated the apartment and left the keys in the room as discussed. She said \\\\\\\\\\\\\\\"Ok, thanks\\\\\\\\\\\\\\\". On July 2, 2020 I received my final bill which included 2 additional days for June 28th & 29th. I immediately email the office manager to discuss my bill and after multiple attempts I have, to this day, been informed that \\\\\\\\\\\\\\\"We will not be removing any charges.\\\\\\\\\\\\\\\" So, even though I followed the direction of the Element at Cedar Bluff employee I am still being charged 2 additional days. This is unacceptable.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
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Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
