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Bed Bug Infestation | Case#**-*260
LOS ANGELES, CA - 90028 4646 In the beginning of August 2012 I had several bites on my body that had swollen up due to bed bugs. I went to the doctors office to verify the bites and he confirmed they were bed bugs and gave me medication for the bites. I spoke with my manager John and he had terminix come to my apartment #1 to investigate and apply poison for the bugs. I was home when terminix arrived and they also confirmed they were bed bugs because he did find them around my room. I had to throw away all my furniture and clothes. He came back several times to ensure the poison would work so until I was certain the bed bugs were gone, I bought a blow up bed for the meantime. It has been a little over a month now and I got bit again. I took precaution this whole time with vacuuming and buying DEA products that help kill these bugs and they seem to be returning.They are on my neck and due to my work dress code I can not attend without hiding them. It has come to the point to where it is effecting my job and that is my only source of income. I want to terminate my lease and want my full deposit of $1,590.00 so I can have money to put down on my next apartment. I have photos of my bites if you need proof and my doctors note.
Unfair Eviction | Case#**-*191
(Before you read my complaint please keep in mind that I have tried to speak with them and let them know that they are too loud but it didn't work and by the way since my move to Spanish Trace Apts. me and my parents have yet to do and/or receive anything these people have. Also one more thing, we have talked and complained to Judith but she has yet to even bother fixing the conflict) Hi, the manager Judith Manriquez, has told us that we have 30 days to move out of our apartment simply because we have called the police on different occasions. Why? well my upstairs neighbors (Apt.240) are very loud they would play music up until midnight! (its not my fault they aren't courteous to their fellow neighbors and heck why should I have to put up with them? also I don't call the police because i'm "racist" according to the family in apt.240.. I do it because I need to sleep and do my homework/study) they have also ALMOST hit my dad with a beer bottle if it weren't for the stairs, the police were called after this because they were drunk BUT before they were even called they threatened my dad saying "call the cops and see what happens tomorrow"..for extra info. i'll also include what some other occasions for why the police had been contacted 1.)they would do burnouts right next to my cars! Consequence- he was arrested. 2.)for fighting at 2 am while intoxicated 3.) WAY too loud music! Consequence- he was given a ticket and told that if continued he would receive a citation.. other things are that they have been to jail for the night about 2-4 times because of this and received a ticket..Anyways after reading all that do you think it's fair for me a loyal tenant to Spanish Trace Apts. for 14 yrs. (even after the remodeling in the apartments we came back) to be kicked out simply for defending myself? seems a bit unfair don't it? And I can almost guarantee that they will NOT be evicted because they are good friends with Judith! Thank you for reading my complaint.
Failure to make professional repairs and ignoring repairs/hostiliy | Case#**-*167
BELLINGHAM, WA - 98225 1516 I have asked owner to provide fixes; repair of shower is now causing severe mold and allergy reactions, lack of timely repairs; three to four to five requests for repairs; encountering hostility when requesting repairs be made; lack of personal laundry room; misrepresentations on advertisement about laundry room being on premises; no washer on premises; no hookups for washer/dryer; entering unit regularly with no fix and no quick fix to issues; multiple family members then entering dwelling to try to address fix. Now ignoring emails for requests for major repairs; requesting immediate access to make repairs due to father-in-law's availability; requesting to enter at times inconvenient; paint and staining; no fix; mold issues; not addressed entirely; electrical issue, not fixed, not addressed timely; ignoring emails; telling tenant in person when she was complaining about living conditions, "you're paid up, you can leave." Hostility encountered after emailing about mold issue; further emails ignoring mold issue; blocking tenants entrance with cardboard; becoming hostile when questioned on the issue; demanding and hostile in personal communication; refusing to return emails about major issues, electrical, mold, lighting issues; and lack of proper insulation and barrier between tenant apartment and wood floor; responding to tenant complaints with extremely insulting emails and further in email telling tenant to make repairs self and they will refuse to address any further hearing of "same old tired complaints." Never indicating why Rodger should be allowed access; never informed of multiple owners and/or leasers of unit; not giving tenent copy of lease at move-in; requesting tenant live with shower leaks for two weeks while multiple family members repeatedly tried to address issues; causing tenant stress, headaches, allergy symptoms, sick, tired, can't sleep well, feeling like I will fall down; cannot lift weights; very weak, scared, bulled by five people who are co-owners of a house; four to five parties a month after telling tenant only one would be held; this was a promise made to tenant when addressing noise barrier/lack of insulation issue. Attempts to intimidate tenant into completing lease and refusing to address noise barrier; dog sick with eye excretions and severe biting on meds; weakened condition of dog likely low immune system and/or allergies; tenant scheduling off work for week because cannot live healthily or breathe in unit. T
Billing Complaint | Case#**-*361
BELLEVUE, WA - 98007 8448 We moved into Central Park East on July 9 2012. Our apartment was infested with Bed begs. After 4 treatments we were given the "all clear" I don't believe the issue was cleared up. Months later new tenants moved in down stairs from over seas. One week later we had a new issue. The manager at Central Park East has said numerous times that they can come from anywhere. The experts say that a colony has to be introduced. She admitted to me that she had concerns that Stop Bugging Me pest control was not doing a good job and was meeting with them to check on their work ethic. I find it suspicious that it is in our lease that we can't use any other pest control company. This sounds to me like a fraudulent relationship designed for "repeat customers". The management has said that the downstairs apartment was inspected and said they had proof but never showed it to me. Stop bugging me said that they had not inspected the apartment. This situation sounds fraudulent. I would like Central Park East to cover the cost of the treatment. This entire complex is infested. They cannot prove that we are the cause. Management has mentioned that bugs can be in a shoe. If that is the case then maintenance could have brought it in as they are all over the complex daily and we have had numerous needs to have maintenance in our apartment as our appliances consistently fail. Stop Bugging Me is on the property every Wednesday and the employees have referred to this complex and "Bed Bug East." That speaks volumes. We should not be charged for the treatments.
Bed bugs | Case#**-*972
We moved August 16 and on Saturday, September 7 we found beg bugs and my husband got bit and I took pictures. And we safe all bed bugs we found in ziplock bags, my 14 year old son also has been biting. Our neighbor information us that tenant before us had to move cause bed bugs. She complain and suffer for one year with bed bugs. And right away rental the apartment without confirming if it was bed bug free. And now we are suffering. Please help. Thank you
Pest Control, Leaking Roof, Invasion Of Privacy, Disrespect | Case#**-*703
Landlord attempted to rectify Termite issue in Late January per a relative. Not a professional company. The problem worsened and the termites are swarming in the evenings. The roof leaks horribly in the bathroom area over the sink and mild leakage in the kitchen through the light fixture, causing it to not work at times. The Landlord visit the property unannounced and has access to the outdoor storage in which she authorizes her maintenance/repair guy to use when we are not at the house. I have reason to believe she has also entered the property when we are not there/at work during the day. There is an illegal tenant/add-on attached, when I rented the property I was aware of the other tenant but it was brought to my attention by the City of Miramar that the addition is not legal. She consistently states that my concerns about the termites and roof leaks damaging my family's belongings are complaints. I am only trying to make our living experience comfortable and sanitary. She belittles me and doesn't take these things as seriously as I would expect. She's not willing to invest in her property and always tries to hunt for the cheapest deal. I understand how important it is to save money, I have a family, but cheap repairs never fix the problem, they usually create more, therefore it's best to invest in the property to gain longevity and get your moneys worth. I even offered to withhold rent to pay for the repairs but of course, that IS NOT what she prefers. Please help. I no longer communicate verbally with her because it just turns into an argument, in ehich I have no time for nonsense. I prefer to deal with a middle man in order to do things in a justified. professional and recorded manner.
Ongoin BedBug infestation Repair: replace makeshift with REAL Window | Case#**-*844
Rochester , New York - 14613 Bed bugs were spotted october 8 2012. We moved in october 7 2012 Reported incident to landlord.She had her friend pest control technician come out just to tell us we didnt have bedbugs which we knew we did because I've done extensive research on the problem. On-going bedbug infestation at current address. Landlord has had treatment done but won't have home treated & inspected properly monthly. Last treatment occurred November 28 2012 none were schedule for month of December. Me & my pregnant girlfriend left 3 messages on Davidsons pest control inc. only to find out landlord yelled at the technician for not tell her he was coming to do a 2nd scheduled treatment. Also landlord gave us pesticides to use but where not certified so I dosnt think that was a good thing.We. Feel as tho the landlord doesn't care about our ongoin infestation in her property.We continue to see bedbugs daily we just want the problem taken care of before our child is born. Living room window is plexglass on 1 side storm window on the other.Window lets heat out & cannot be used incase of fire.
Bed Bug Infestation | Case#**-*026
Baltimore, Maryland - 21216 The entire house is infested from the top floor to the basement; Although the main source of the problem lies in the basement. The landlord was notified on April 28, 2012. Today is April 30, 2012. Terminex has inspected our home and gave a written quote of $1,418.00 to resolve the problem. The landlord will be informed of the quote on May 1, 2012.
Bed Bugs | Case#**-*115
We have lived here since June and within 10 days of living here we started receiving strange bites all over our bodies. After a visit to the hospital we found that we had bed bugs. Upon calling the landlord at the time, Eric, he said he knew it was bed bugs before we even said it. He told us the people that lived here before us had them. They sent in a pest control guy to look around and spray a chemical. He has done this MAYBE 3 times in the 5 months that we have lived here. They will not put the pest control on a schedule. The pest guy himself even said they needed to treat once a week at least and it would be a 6 month process to get rid of them. Anytime we mention needing a pest person here the landlords would send him a week later, that is IF he even showed up! I have a 3yr old and a now 3 month old baby. We all wake up with bites every day. It is embarrassing to walk around with bites all over our bodies and we have to make excuses for why people cannot come over because it is too embarrassing to tell our friends and family that we live in an apartment with bed bugs! This apartment is not worth anywhere near $500/mo for the pain and embarrassment and mental distress that we have to go through every single day! My (meganne) own mother will not even let us come to her house and will not come and see her grandkids because she does not want bugs in HER house! Not to mention the $1800 sectional we had to throw out, the queensize mattress that was overrun, and now our 2 loveseats and childrens beds that are ruined because of this.
Forbidden the swing frame in the yard | Case#**-*933
Ossining, New York - 10562 I just put a removable swing frame in my yard, not disturbing anyone in the community. But my landlord required me to remove it by tomorrow. There's no regulations of the swing sets in the lease. My kids really love the swing and I'd like to keep the swing frame in the yard!

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
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  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JUL 22,2014 | 04:25 EST
Renters 108,489,770
Landlords 22,294,198
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