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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Harrassment | Case#**-*954
I am currently in a home being managed by a rental company. The owners have put the home on the market without giving me any advance notice that I would need to relocate. The property management company is acting as the relator and have been harrasing my in any way possible to get out of the home. The propery manager has been unethical, unprofessional, and unwilling to work towards any form of compromise. Following the 30 day notice I was given a 10 day notice for nonexistant lease violations. The property manager has entered the property without notice, I have recieved threatening phone calls from staff in the office after buisness hours threatening to cause damage and charge me for it and I have had people show up for home showings without any formal notice.
Bed Bug negligent in any type of prevention | Case#**-*082
HUNTSVILLE, 0 - 35816 3742 I just recently moved into my apartment .... I found out that I had bed bugs. I told my landlord and they had their pest control people come look at the situation... Nobody was able to give me any documentation other than the fact that I need to pay 570 dollars in pest control fees. Just word of mouth... My landlord is now saying that I have to pay for the bed bugs in my apartment and all of the units surrounding me. According to the pest control man the bugs are full grown. In a document that I read from the landlord they stated that It is the landlords obligation to maintain the multi-dwelling free of an infestation of bed bugs... If this nest is huge and it has full grown bed bugs then that means it was not maintained infestation free, before I even got here... The pest people did a treatment in june.... and they said the apartment only lets them do it for spiders and roaches, which I still continue to see in my apartment 5 weeks later... How can you maintain a infestation free dwelling if your not treating for it? or even checking for them yourself? According to multiple sources that I have read bed bugs can live for 12 months. I have been wronged as a tenant and the apartment has been negligent in the prevention of bed bugs. I just want a fair case. I would also like to add that according to the bed bug addendum. I can be held liable for the damages after 7 days of dwelling; however infestations can arise well after that 7 day assumption of infestation free, however the landlord can be held liable if negligent for prevent, no such documents of bed bugs or history of treatments has been given, although requested, meaning there is no justification that I was the cause of the infestation, neither the pest control nor landlord has provided any other documentation of infestation to the unit.. The infestation source was found in the phone jack on the wall. Under the lease I have to use the exterminator that the apartment chooses. They aren't allowing me to seek another opinion competing price. The same investigator of infestation and extermination is the same contracted company and resulting in possible conflict of Intelsat or price gauging. Being a attentive tenant should not result in fiscal penalty.
Pet Rent | Case#**-*865
SOUTH GATE, CA - 90280 8649 I was served a notice on January 20, 2015 to pay a pet deposit of $200 and provide current vaccination and photos of my pets. I paid the deposit along with providing all information asked of me. On May 16, 2015 I was served a second notice asking to register my pets with the leasing office. The notice also said I owe $200 in pet rent from February until now. I was not told I would be paying any pet rent in my lease nor did the first notice I recived on January 20th state that pet rent would start to take affect. I do not mind paying for pet rent starting now, however, the leasing office failed to notify me of any changes in my rent. I should not be held responsible by paying a back charge due to the leasing office\'s mistake.
Deposit problems | Case#**-*116
DENVER, CO - 80247 7320 I did not qualify for an apartment at the preserves at the city but I had given them a deposit of 150.00 in 12/2011. I was told I would get my deposit back in 60 days well it never came then I moved and called them and gave them my new address and I still never received my money back. I continue to call and no one will give me a straight answer. It has been over seven months and I'm tired of waiting for my money!
landlord retaliation | Case#**-*540
dallastown, Pennsylvania - 17313 Our heat is broken as well as many other serious issues including lack of hot water, mold, plumbing leaks, we requested repairs on 9/7/12 she didn't make any attempts to repair. on 11/1 we informed her we were using the rent to fix the heat. We paid a pluber $75 he told us the hat is bad, and needs thousands to pepair. 2 days later on my door was a letter she hired a management company who requested we pay $375 immediately because our rent is now $975 instead of the $750 we had been paying, we paid her rent for November even though we still had no heat. The letter also gave us till 12/15 to vacate property. She is obviously retaliating against us for asking her to make needed but expensive repairs.
Return deposit | Case#**-*154
FONTANA, CA - 92335 0556 I have section8. I saw a rental on their website that I liked and filled out the application as well gave them the deposit of $1695.00. Section 8 said the rental was too much and decline to proceed unless they were willing to lower the rent. The owner said no. I did sigh a contract but they terminated the lease. I never moved in nor recieved any keys to the property and they are only going to give me a deposit back of $55.00 out of $1695.00. Nicole from Rent today said without section8 I qualified for the rental ,but I inquired about the property through section8. So that is why I'm not getting a full deposit.
No Handicap Ramps And Parking Not Enforced,Can\\\'t Get To My Mail.Teens Smoke | Case#**-*981
KENT, WA - 98030 9027 I am Retired Disabled US Air Force Veteran, I was told when I leased the apartment would be ready so I can take a look at it but this did not happen. I moved in and was told there are Handicap ramps around the the other buildings so I can get to the mail and come to find out this was not true either. It was raining a lot when I moved into the Apartment.. I received a parking permit for my spot but other people kept on parking there. I filed numerous complaints about this and the handicap ramps and nothing is still done. To me this is discrimination towards the handicap and against the retirees of the US military. I did not want to take this step but the management/ownners have not given me a choice. If the don\\\'t fix the propblem then they need to release me from my lease and any other further preconception./
not repair heater in the apartment for more than one month all december | Case#**-*810
las vegas, Nevada - 89119 now i need to know where i can find help here in las vegas nevada today is 1/1/2013 and the manager expect from us that we pay the rent how is possible without repair or fixed the heater and the airconditioner both are damage and they not fixed we are four in the apartment my wife and my two kids and me please call me and give me some phone that we can call for help thank you
landlord wont pay for bedbugs received from new renters house infested | Case#**-*074
MOOSUP, Connecticut - 06354 we got new renters about a month ago and now the whole house is infested with bedbugs and landlord refuses to pay for treatment of the house. myself and my family are being eaten alive. my daughter has had openheart surgery and i'm worried about the long term exposure to the bites. i have spoke with him and he refuses any responsibility in this matter. my beds ,couches, and clothing are being destroyed .
repair issues, property reimburement | Case#**-*213
philadelphia, Pennsylvania - 19135 the heat doesnt worl properly and the electric caused shortages in my property and lost of food and days at a motel. also leaks in ther basement and mice really bad.z

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JUL 23,2016 | 05:58 EST
Renters 110,466,457
Landlords 22,694,540
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