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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Bed Bug/ Mold | Case#**-*627
Hi yes i have told landlord and manager when i moved in that there were bugs my daughter was getting bit. also moved in old carpet with cigerett burns in them they changed living room but not bedroom i was told i had to pay for it also got mold in bathroom came and cleaned it once and came back again. they were notified wen the mold came back which was about 2 months ago and still noone has came to fix it.
Trash | Case#**-*277
Numerous people had issues with trash it seems that i was the target because in a second that something was out place i receive a notification it seems that when i move to this apartment that was suppost to be an upgrade the ac didnt work and it wasnt fix until a several weeks after because ur maintance people couldnt touch it because warranty and did u give anu discount No u didnt then the cable that is includes on the rent for an extra charge didnt work for more than a month why because the wire inthe the apartment was burn i went several times to the office and after a month they told us thy needed to chNGE THE WIRES IN THE UNIT BECAUSE IT was in a fire did a get a refund no i didnt then the ceiling was licking i call maintance and they told me there nothing they can do that it will not happen again then it happen again i had water on my floor all over living room then still they took like to days to fix and u can still see on the wall the poor job they did, my point in here is if im flexible with u poor maintance what i least demand is for u to remove the vacate from my file i dont want to stay any longer i just need the time that is at least 30 days and have my record clean.
Bedbugs,will Not Spray For Them. And Blames It On Us | Case#**-*851
Saint Albans, West Virginia - 25177 We have lived here for over two years,and around July of 2014,we started to notice little bugs in my granddaughters crib and she had welts and little bite marks. At first we didn\\\\\\\'t realize they were bed bugs. Then we started seeing them in our bed on our couches. They were even on stuffed animals. We informed our landlord Frank peroct/who became upset with us and told us it was our responsibility to get rid of them and that it was our fault we had them. We bought bed bug spray and sprayed and cleaned everything. That didn\\\\\\\'t work so we informed him again. Again he got angry with us and told us it wasn\\\\\\\'t his responsibility to spray for them. Frank passed away this past march. At that time we informed his brother Am on and his stepson Joe of the bedbugs,and they both said the same thing. It was our responsibility to get rid of them,and we brought them in. Since then Joe has informed us that we have to move. We can\\\\\\\'t move into another place when everything we own is infested with bedbugs. He also has told everyone he talks to that comes on the property that we have bed bugs. And I get harassed by Joe almost every time he is here,asking when we are leaving and hes getting an eviction notice on us. Please help us. We also have pictures and videos of the bedbugs. U
Overcharging Me, Charged Me For Trash, Water Etc And I Have Never Paid Tha | Case#**-*402
The landlords are overcharging me for utilities and if you check my 7 months rent paid, i have never been charged for utilities. I had to go to Calif, due to my mom dying of cancer and shes on her deathbed, i told landlord i would pay rent and late charges when i return, Lisa Martinez gave me a 5 day to pay rent or quit, so i called to get total, 552.00 a month , on the 7th 50.00 plus 5.00 a day should total 754.00 but they charged me for utilities, water, trash etc, totaling 1000.00 plus, when i asked why so much, Mary the office lady was shocked, she said Lisa charged me for utilities I have never paid before. The landlords are new, and they are do illegal stuff to the renters, if you send someone out to the Arcadia Gardens Apts, to talk to tenants, there are alot of pissed off tenants, water is turned off all the time and i've been waiting for them top fix repairs for 7 months
Noise Complaint By Downstairs Neighbor Because Of Having Sex | Case#**-*781
SAN LEANDRO, CA - 94577 4502 I should have expectations to use my apartment as a home. Taking showers talking at a reasonable tone watching TV at night if kept low. Most importantly having normal relations with my man friend. No matter what color he is. I do not stomp on the floor nor run power tools at night. I find it highly insulting for another tenant to approach me regarding my sex life.
Gnats And Unsafe Living Conditions | Case#**-*814
CHICAGO RIDGE, IL - 60415 1162 Starting in early november I had contacted the landlord about a gnat issue in the unit. There were numerous text messages I still have where i expressed my concern about the bugs that were out of control, they were in the sink on the walls in the bedrooms in the refridgerator and every time i spoke with the landlord he would give me a temporary fix response such as buy a can of raid which did not work at all i asked him to please resolve the problem and was basically sent off to handle it myself. The problem had gotten so bad that i had no choice but to move. The building itself is falling apart the landlord has not made any attempt to restore the building, old stained carpeting the ceiling in the basement collapsed with water ruining some of my property. The laundry appliances were outdated and one dryer does not even work. When i asked for my security deposit back he had made a claim that we put holes in the wall in the hallway which wasnt even the correct hallway we moves items out of the building. The whole ordeal was ludacris and the building needs to be fumigated for bugs. The building itself should be condemned and i deserve my security deposit back for having to deal with bugs in my living space for 3 months and was forced to move
Live Test Complaint Sample | Case#**-*047
SALT LAKE CTY, UT - 84121 5004 Landlord hasn\'t been able to fix any of the plumbing problems and now the bathroom is unusable.
Repairs | Case#**-*143
missouri city, Texas - 77489 Repairs have been requested and are never addressed in a timely matter. The downstairs A/C unit has needed repairs since the end of April and reminded again on May 1st when I paid my rent that the ac needed to be servised he said he would have someone come out that week but I never heard from him again after that. The unit upstairs started leaking in the downstairs bathroom and upstairs hallway on May 24th and I notified Norman of this he said he would have someone here the next day. I did not hear back from him after that. My husband tried to call and left a message because the leaks were getting worst. Norman never returned the phone call. On May 31st I sent Norman pictures of the damage because now the leak was in one of the bedrooms and the ceiling looked like it was about to fall in and the water in hallway saturated the carpet and padding. Norman called me back at 12:31pm and said he would caontact the owner and call me back. I did not hear from him again until Saturday morning and the repair man came and drained the ac unit. Norman told me he would be back on Monday with the materials to replace the sheetrock and and fix the ceiling and the carpet would be replaced after that. The leak was stopped on Saturday but the damage from the leak has not been fixed which can lead to mildew and mold which is a health hazard. My lease states that all repairs will be made within 7 days of being reported. The only way I have to report them is by calling Norman Seymor I have no physical address for him or the owner. I do have pictures of this damage.
Repair issue, Breach of Agreement | Case#**-*008
Mascotte, Florida - 34753 The toilet is leaking again. Water is coming out of the back where it is sealed to the floor as well as through the bolts that are keeping it connected to the floor. We told MBR (Micki Blackburn Realty) on Sept. 14th, it took SIX DAYS to fix it, and it is leaking again. The window in the living room is STILL BROKEN OPEN. We told MBR about this at least 3 weeks ago and it still has yet to be fixed. Also, there is mold in the bathroom. It has been steadily growing for about a week now. I have informed MBR of this in the past, but nothing has been done. It is a health hazard. We have emailed Micki Blackburn several times asking for things to be fixed. Several times things were not fixed correctly and every time it took about a week or more for the incorrect fix to happen. When we signed the lease a week later we were told we could not move in on the agreed upon move in date because the septic tank needed to be replaced. One month after signing the lease the septic tank was fixed and a large pile of dirt still resides in our backyard to this day. The ONLY thing done in preparation for our moving in was spraying for bugs. The bugs dead bodies were left for us to deal with as we were moving in. There are still rooms with these same bugs lying on the floor. More bugs keep getting in because of the window which is broken open in our living room. The nozzle for the washer hookup still leaks. Yes the nozzle NOT the hose connecting the nozzle to the washer as our landlord/handyman claim. They replaced the hose, but the NOZZLE continues to leak, we are keeping a bucket under the leaky NOZZLE to contain the water that leaks. When we asked for the handyman to LOOK at the air conditioner in our bedroom we were told it was only a year old and that we knew there was no central air in the house. The air conditioner in our bedroom barely works, and make noises like something is clanking around inside of it. The "new" air conditioner in the living room did not work when it was first installed. We feel we are and were lied to about many issues we've had to deal with this rental property. I have never been treated so poorly (and I'm a teacher) by anyone in my life as I have by MBR. Personal or private life.
Bed Bug infestation which was not disclosed upon move in. Chronic allergic | Case#**-*028
Houston, Texas - 77095 I am at a chronic level of allergic reaction to the bed bug infestation. My allergist couldn't even do the normal allergy test on me instead I had to get blood work done.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of MAR 27,2017 | 05:53 EST
Renters 111,131,997
Landlords 22,829,333
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