Close


File Complaint against Landlord, Apartment, or Property Manager

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


View Sample Complaint Watch Video

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Unlawful Entry | Case#**-*991
N HOLLYWOOD, CA - 91606 3581 I have copies of text messages stating the technician would be entering the unit, no mention of manager or assistant manager/maintenance man entering. Also have text stating that neither her or the assistant manager/maintenance man have a reason to enter the unit, that my roommate and i, listed above, will call the gas company upon arrival home this evening to make sure repair was made correctly.
Bedbug infestation | Case#**-*126
SEATTLE, WA - 98103 3373 My brother and I moved into #103 at granview apartments in the beginning of may. The second night we stayed here our ex-roommate slept on a couch in our living room. Our friend reported seeing a strange bug on the couch and woke up in the morning with bites on his arms. The next day our friend had his home professionally inspected for bedbugs and was told there was no bedbug infestation and has not been bitten since. Our parents have no infestation in their home and the couch came directly from their home and has stayed nowhere else. Our landlords are telling us that there were no bugs in this apartment previous to us staying here. We feel that it is completely impossible that we could have caused this infestation and should not be responsible for paying for the treatment of these parasites.
Deposit Refund Problem | Case#**-*774
SALT LAKE CTY, 0 - 84123 I rented an apartment from Acme Property Management in 2009. My lease expired on June 30, 2010. As per lease agreement I provided my landlord with a lease termination notice 30 days prior to the end of my lease. Landlord has not refunded my deposit and it has been over 45 days. Landlord is not responding to my calls or emails.
TRESPASSING | Case#**-*606
SERVED WITH EVICTION NOTICE AFTER LANDLORD ENTERED WITH OUT NOTICE
Repair That Was Not Done From Move In Date And Not Told Of Death In House | Case#**-*378
The day of move in 10/27/14 i been awaiting for my kitchen to be fixed the draws have no rails on so they fall out with a touch and my windows in living room are very hard to close and sometimes don't even open and there rotten wood under the carpet that has a hole in the floor and my 7 years old niece keep tripping. and the closet are not probably on right they don't stay on rail and master room has mold near the window and my bath room as well and the doors are not but on right there holes in the walls that were past together there pluming issued i have no hot water and the ac unit not working and need repair and the dish washer never worked they have roaches come out and the rotten wood in the kitchen as well and not to mention they had a death in the apartment a week before i moved in they say no bu they house was not properly cleaned out or fumed rather there so much more if you ca send some one to see . This is a very bad rental decision but once you sign they charge for me to be released so please help me make the remaining time i have in this apartment safe
Never Moved in & Landlord won't return deposit (total of $4503) | Case#**-*002
New York, New York - 10023 1. This was for an entire one-bedroom, furnished apartment at #200 W. 72nd st. New York, NY 10023. 2. I found their ad through Zillow (the post has been removed) and the person I had contact with was Tony Asch. Although Tony was listed as landlord on the lease (I have the lease in PDF), I suspect that he is an agent because I had to wire money to an account belonging to Andrew Biddle. 3. I'm not sure if Tony Asch or Andrew Biddle is the owner. Also, this involved someone called Susan Rice. She was the one who told me and Tony that I'd need to pay $5050 for an Anti-Drug Certificate. When I refused, she said I'd need to pay her $540 for the certificate before she can wire back my prior deposit. 4. I signed the lease over email but the lease states that I am entitled to have all my deposit back if I don't like the place after seeing it. I never got to see the place so I do not see why they won't return my deposit. I tried contacting both Tony and Susan but Susan said it's law and I'd need to go to court if I refuse to pay the $540. 5. Lastly, a lawyer named Terry Smith was also involved to reassure me that paying for the Anti-Drug Certificate ($5050) is a new policy in NYC and needs to be implemented. 6. I refused to pay the Anti-Drug Certificate ($5050) and the $540 for the certificate. I tried contacting Susan, Tony, and Terry multiple times but to no avail. Everything is very confusing for me. I have recently signed a lease through a proper real estate agency. However, I do need to resolve this because they owe me a total of $4503. That is, $1300 (one-month rent) + $1000 (security deposit) + $2203 (apartment insurance). I'm pretty sure the deposit was an overcharge as well.
txtGeneralDescription | Case#**-*895
txtRCity, Alabama - txtRZip txtAdditionalDetails
Apartment Noise Complaint | Case#**-*017
management office called with a noise complaint from a neighbor just after noon on 10/19/2014. I responded to the leasing agent that my spouse and I were only cleaning. My wife was very upset with the complaint as we were only cleaning in the apartment at noon. I went to the office to try to resolve the matter. Ashlyn , the leasing agent informed me that every complaint she received she was required to notify the tenants. Ashlyn the called the sheriffs department. the officers accused me and my spouse of excessive noise and would issue a citation for another complaint. they then questioned my spouse and my self for domestic violence. the officers left only to return moments later to search my apartment for a abused hidden child. I am 56, my spouse 52. we have no children living with us and are only home 25% of our time. Have lived at the address for over 3 years with out any complaint before.
Reoccurring Bed Bugs | Case#**-*943
WEST ALLIS, WI - 53227 2253 Beg bugs present before move in. Landlords treated, replaced carpets & received the ok that bed bugs were gone per exterminators. Lessees moved in late October, began to have bites immediately, discovered bed bugs January 11th. Landlord contacted, vacated during treatment, able to move back in the following week. Compensated 500$ for that incident. Bed bugs discovered on April 2nd, Orkin confirmed on April 4th, Laura, the manger, stated we can break our lease.
10 Day Notice/ Terminate Lease 4 Material Breach (non-curable) 2nd Breach | Case#**-*785
On May 3, 2014 I had a birthday party. We were playing video games & listening to music. My downstairs neighbor knocked on my door asking if I was ok because she heard shot gun noises. I apologized & advised her we were playing video games & didn't realize she could hear it. Of course we will turn it down. She said I also hear everywhere you walk & I replied I cant help if I'm walking doing things in my apartment. Then @11pm Security Patrol came to our door & advised us they received a complaint from my neighbor that we were to loud. May 6th I got a 10 day notice to terminate lease for material breach stating Excessive noise/offensive language on window/Loud music till 1:30am & would be charged a $100 fine.(mgmt sent out a notice a few days prior stating if courtesy patrol is called on you they will be charging $100 each time starting MAY 10). I was in bed that night by 12:30am. That information is wrong. Next day I talk to the Mgr.Tina & advised her of this & I didn't know that my friend wrote something offensive on my window but I cleaned it off. She advised me to keep it down or we will be evicted & to pay the $100 fee. I advised her my notice stated that fee would start May 10 & it was May 4th. She agreed & said she would take it off my account. I apologized to my neighbors who were rude. We are f/t college student & we both work f/t. We get off work between 8-10pm so if we do any socializing its then. We were so upset over this notice that have been walking on eggshells.& we feel we cant live our lives the way we want to in our own apartment. It's like jail. We come home from work & cant have friends over or play games because its 10 pm & the neighbors downstairs might complain. Its not right.We pay rent on time every month. We follow the rules. We are good people. Then on August 30 we had a few friends over & were just talking. Around 2am the courtesy patrol comes again advising us the neighbors complained that they can hear us talking & laughing. What? We can't even talk or laugh in our own apartment. How wrong is that.Then September 10, we are served an eviction notice telling us we have 10 days to move. This was a 2nd breach/ same nature. The dates & times on both notices are incorrect. We don't want to move. We arent trying to start any problems. We just want to live our lives & our schedules happen to be opposite from our downstairs neighbors. We would like help disputing this unfair eviction please.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of MAY 29,2016 | 02:28 EST
Renters 110,317,563
Landlords 22,664,384
Landlord Complaint
File Complaint
Customize Your Menu!

Credit Reporting by

News / Media Coverage

Radio / Other Media

RPA® Site Security