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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Deposit problems $1050.00, Breach of Agreement and unsafe living cond | Case#**-*538
Luray, Virginia - 22835 We ask Marie to please have fire alarms installed, we had lived there a yr with no fire alarms and that something be done about the living situation. There is someone living in the basement of the house and we controll their heat and they have access to the breaker box and hot water heater. The breakers had been thrown a few times and we would have to wait on the ppl that live down there to come home so we could flip the breaked. We have a 3 yr old son who has heart and breathing problems and needs his breathing machine several times a day. We also had noticed that on several reciepts she was not deducting the money we had pd. After we told her all this she said she would fix things and credit the money to us, but a few days later we got served eviction papers sayiing we owe her all kinds of money. We have all of our reciepts showing we had paid our rent up. After we recieved the eviction papers she would not take our calls but insteed had a man named oscer answer and threating us. The side stsir case on the outside is also very unsafe as well as tiles inside that are broke. We asked several times that they be fixed because we was scared our son would hurt himself.
Security Deposit Not Returned Within 31 Day Period Of Time | Case#**-*075
I paid a total security deposit of $1,150 for a 1-year rental agreement that started on June 12, 2014. In september I had the opportunity to move back to my home, and notified in writting JLW Porperties that I was terminating my lease agreement at that time effective Sept. 10th. I provided rent for the month of September in the amount as agreed in the lease of $540.00. As of Sept. 18th, I had met with the maintenance personnel of JLW Properties to do a walk-thru and turn in my key. At that time, he indicated the property was extremely clean which I made sure it was in better condition than when I received it. I left him with the key and vacated the premisis. I contacted James Walker via phone shortly after to confirm it was completed. At that time, he stated he had someone that would be moving in possibly that weekend, but that the unit was in rental contract and he would return my deposit as well as pro-rated rent from Sept. 18th to Sept 30th. I have made several (3 as of this date) attempts to contact Mr. Walker and non of my calls are being returned. He returned my original notice to vacation sent via certified mail on September 3rd. He did however received my 2nd attempt sent only by delivery confirmation on Sept. 10th. The only contact I have received since returning the key was a notice of receipt of my letter to vacat. In addition, there was a "Lease Buyout fee" of $725.00 on the lease agreement, however since there was no loss in rent or damages incured due to the breakage of the lease agreement, there is no right to keeping that fee, since the property was rented well before my 30day notice period was even up. I would apperciate a resolution to this in a timely manner as I feel I have been patient up to this time.
Bed Bug Problem | Case#**-*052
We sign the lease on the 16th of January and didn't move in until the 19th of January. We had been living in the home and started getting bites, but not knowing anything about bed bugs, etc, we assumed they were mosquitos. Then our baby started getiing bit more frequently and we discovered that the only time we got bit was when we were laying down. We researched about bed bugs. At that time, we seen actual bed bugs. We made a complaint to the property management company in which they stated we have been in the home too long for them to treat them for us, which at this moment we had been in the home approximately 3 months, give or take a couple of days.We began to self treat them immediately in every room, where we found that the biggest infestation was in our son's room which is adjacent to the living room. After that we discovered bed bugs on the wall adjacent to our son's bedroom so we figured out that the bed bugs biggest infestation was in between that wall. We purchased a new bed, in which the same day we found bed bugs on our new bed. We called around to get some quotes from several exterminators, in which they quoted us prices that we cannot afford. We were lost, upset, etc. We knew that our 3 kids, all small children cannot continuously keep getting bit by the bed bugs, so we decided to go back to my grandparents home to stay, where our kids would be free from getting ate up by bed bugs, which is wherewe previously came from and they to this day do not have any bed bugs. We have talik to several of our neighbors that have lived in the neighborhood for many many years, and thave told us that we are not the only family in that house that has complained about bed bugs, and this is the reason other families have left the homebecuase ththe landlord refused to exterminate th home and they couldn't afford it, nor did they feel it was right since the bed bugs were already in the home.
Breach Of Warranty Of Habitability | Case#**-*572
SLC, UT - 84109 2656 Unit 8 was subleased to myself, Alexandria McQueen, by the original holder, Danielle Harman, in cooperation and rental of the Cherry Hill Apts in 2015, October 1st. November 17, the Cherry Hill manager, Jamie Owen, was contacted and confronted, by myself, in regards to an infestation of bed bugs in the unit. Jamie Owen assured me that \\\"pest control\\\", per lease agreement, is per individuals responsibility. After further research, it has come to my attention that by the Warranty of Habitability Agreement, units that are rented out are to be habitable and made so by the landlords/managers. As bed bugs are travelers (being through walls, skin, clothing/washing units, ect) and are classified as parasites, they are a breach in the Habitability Agreement. On December 1st, 2015, a complaint was filed by myself through Better Business Bureau. I do not need nor want compensation, merely just freedom from financial obligations for leaving the complex 3 months before lease ending date. I am disappointed and distraught by the conditions Cherry Hill Apts deemed as livable.
no deposit, and paying rent while new tennent is also there paying rent | Case#**-*932
Greensburg, Pennsylvania - 15601 We occupied the residence for 8 weeks. When we vacated, it was cleaned and without damage. We gave notice to terminate our lease early due to financial difficulties/relocation. Notice was given in writing 2 weeks prior, not ample time, so we agreed to pay for the full month of October until the new tennent was able to move in. We kept utilities in our name for the month of October, as requested. And recently found out that the new tennent moved in as of October 12th. We should be able to get the last 2 weeks rent refunded since we do not live there, and there is a new tennent there, paying rent, now. And the landlord only refunded $250.00 of our $1000.00 security deposit, citing false issues (holes in wall from nails, etc.). The house was cleaned and without damage when we left.
Takes advantage of seniors | Case#**-*520
sevierville, Tennessee - 37862 failure to respect senior tenants, failure to refund desposits
repair issue, mold, baseboard electric heating, didnt clean or paint apart | Case#**-*429
Moundsville, West Virginia - 26041 My family and I all got pinkeye directly after moving n, the apartment wasn't clean or painted the bathroom leaks we have bed bug in multiple apartments ... my children and I have breathing problems and I have found black mold in the air conditioning, also my sink in the kitchen smells of mold and also my bathroom sink, not to mention the en ceiling over my kitchen where the bathroom is above water leaks into the kitchen rights over my microwave and outlets, when I reported the problem they came put putty over the hole and said dont get water on the floor next time we will charge you for the repairs. I have more I could go all day, I also have other tenants that have their own complaints so be sure to bring lots of forms thanks for your time
Bedbug Infested Building | Case#**-*199
Endicott, New York - 13760 Moved into building on March 26 and was not told of Bedbug (or any insect current or previous) infestation, 1-2 weeks after moving in building manager told me they were going to spray/treat building for preventative measures. I find out 1 week after treatment from other residents that they were actually spraying for bedbugs. Within another 1-2 weeks after this the bugs had a resurgence and I started to see them and get bit at night and during the day time hours. I am afraid to actually go to sleep most the time now as when i sleep i can not keep the bugs from attacking me and feeding upon my life blood. I continually think they are crawling on me even when they arent. They are getting more numerous and im getting bit alot more now that it is hotter out and the bugs are more active it seems. Every room in this 25 unit building is infested with the bugs including the two kitchens, hallways and bathrooms and no amount of spraying or bombing is addressing this issue. I went to report the building on a national bedbug registry online and found that the building was report 4 years earlier as being severly infested with the bedbugs http://www.bedbugregistry.com/location/NY/13760-5305/Endicott/10%20Washington%20Ave. So this is not a new problem and is a continuing ongoing infestation that the landlord is neglecting/ not treating properly and also all the while renting out rooms to unsuspecting tenants like myself. I have never lived in a building with any kind of infestation and I feel i have been duped into moving in this place. Just because im poor and on public assistance/ pending SSI disability doesnt mean I can be fleeced and conned into living in a building infested with parasitic insects!!! Where are the laws to protect prospective tenants/consumers such as myself? How can Property owners get away with such actions for years on end with inpunity? I demand compensation for rent paid, property ruined, and mental anguish/suffering and false representation/misleading tactics on the part of the property manager/owner/building manager!!!
Door Slamming | Case#**-*456
FINDLAY, OH - 45840 4524 i have lived here 4 months now and i have complained and complained of this issue and yet as of today there has been nothing done,but yet ive been lied to by the landlord and her saying oh im taking care of it when she has done nothing at all & its not right or fair to me that i have to put up with such nonsense insane,stressful,nerve wracking & depressed behavior,that has drastically & traumatically effected my life here alot & big time !!
Bed Bug Problem | Case#**-*828
I'm getting charge to pay for the pest control a rageous amount of $4,600 also i am getting taken to court to get evicted. which to be honest i rather leave these so called "luxury apartments" however the managers are trying to destroy my credit while at the same time make me pay for their own pest control problems. I have lost so much money because of the bed bugs they have in these apartments. Other tenants also have had them. the pest control came and inspected our apartments and told me and other tenants that the bed bugs must of came from the laundry room

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of AUG 25,2016 | 04:09 EST
Renters 110,555,352
Landlords 22,712,544
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