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Thousands of tenants rely on RPA to solve problems

Security Deposit Refund | Case#**-*560
I was charged $635 in damages to the unit. I had already identified these damages as existing upon move-in (property manager has only copy of move-in inspection). My move-out inspection was scheduled for October 15, and on November 15 I received a letter saying that due to the condition of the property, the settlement would be resolved within the next 30 days. I did not receive an interim accounting of damages as stipulated in the NC Tenant Security Deposit Act. I called Ms. Hinton on November 18 and asked what she meant by "condition of the property," and she said they were just waiting on payment from a vendor. On December 2, I went to the office because I hadn't heard back from her and left a message with her secretary for her to contact me. On December 4, still I hadn't heard back from her so I called again about the deposit. Ms. Hinton told me it should be out by the end of the week and to email her a copy of the utility bill because she hadn't received the fax I attempted. I was sending her the utility bill because there was usage at the address after I had moved out, but the account was still in my name and it needed to be paid so my credit wouldn't be negatively affected. On December 14, I received a letter saying there was $635 in damages to the unit and after the deduction of my security deposit, I still owed $35. On December 16, I went to the office and gave Ms. Hinton a letter disputing the damages because since she did not follow the stipulations of the NC Tenant Security Deposit Act, she voids her rights to withhold any portion of the deposit. On December 31, I still had not heard back from Ms. Hinton so I sent her another email but did not receive a response. On January 6, I called the office and left a message for the office manager to call me back. I have not heard from Ms. Hinton, the office manager (Paula Garcia), or any other person at First Class Property Management since I gave my dispute letter to Ms. Hinton. The work order I received that itemized the damages to the unit states that the estimate of damages was completed on November 20 and the work order was created December 13 which is well after 30 days. I am requesting punitive damages because I believe Ms. Hinton and the office of First Class Property Management have demonstrated willful negligence in conducting their duties and so they will be deterred from further violations of the NC Tenant Security Deposit Act.
Major Repair Issues, | Case#**-*989
I have asked time and time again for these repairs to be made and nothing is ever repaired. 1.The front porch roof needs to be replaced and the concrete wall fixed before it falls on someone.2 House roof leaking 3. water is coming down in between the bedroom walls saturating the carpet 4.bedroom window is separating from the wooden frame 5 vents in bathroom not working 6. windows need replacing 7 Electrical box needs updating. 8. chimney ready to fall down. 9. no septic drain in basement its pvc into pvc. 10. cut open oil take should be removed. 11.neighbors had bed bugs and a exterminator should be called in. 12 all 4 units share the same mailbox. either the radiators need to be bled or replaced so heat can come through.
Noise Issue Lasting For Months | Case#**-*143
Atlanta, Georgia - 30329 There is a vibration-like noise keep going in our apartment for 3 months already. The maintenance man came and said that was caused by the downstairs using a ceiling fan. Then they just let it keeps going without any further effort to fix this problem. We found this problem in Apr, came to the leasing office for several times and finally got a email address of their \"maintenance manager \" Rita Farmer. We set up the direct contact to her by email on May 4th. The noise stopped for a while then came back in the end of May. We sent her another email saying that the noise is still there and they need to take further action but no one from the Ashford druid hills company ever took care of us. We have sound record and the sound is 40-45db tested by iphone software, which is indeed very loud in the night.
Bed Bug Infestation In Newly Rented Apartment. | Case#**-*334
ROYAL OAK, MI - 48073 1249 i recently moved my personal belongings from a storage unit in Troy MI, to the newly rented apartment 4913 crooks apt G3 in Royal Oak MI. I moved most of my things Sunday, September 13th 2015 in to the apartment, excluding my kingsize mattress and a few bags of clothing which I moved in the following day. As I planned to spend the first night in the apartment on tuesday the 15th I became aware of bugs on my mattress but more so on the walls and in the corners of the bedroom. I killed a few of the bugs and placed them in a glass cup, then I began to research bed bugs online. I quickly identified that the bugs were in fact bed bugs and that the fecal trails left on and in the corner of the bedroom walls were tell tale signs of a long standing bed bug infestation. in searching the rest of the apartment i found and killed a few more bed bugs in the living room carpet and on the walls, along with finding what apreared to be dead bed bugs in cobwebs along a few of the door frames. In talking to and describing the situation to numerous professional pest control companies it seems that the infestation long outdates the timeframe that my personal belongings resided in 4913 crooks apt# G3. i have notified the property management company and scheduled a pest control company to come out and evaluate the situation for 9/18/2015. I went back to the apartment today to take pictures of the fecal trails
Bed Bug | Case#**-*228
INDIANAPOLIS, IN - 46202 3667 On 2/13/13 I noticed a small bug while doing my homework in my room. The bug crawled over a piece of paper. Having no prior knowledge or any reason to be concerned of bed bugs, I did not assume it to be one. That following Monday, 2/18/13, I noticed another bug on my bed. I took action and immediately filed an online complaint form directly to the apartment complex. I then purchased bed bug deterrent and started to spray my room. I noticed heavy areas of bed bugs that evening when I started to clean. The next afternoon, I had not heard from the office about my complaint. I called and they stated that no compliant was received. However, they quickly took action and sent maintenance to inspect my apartment that same day. It was then decided by the management that an exterminator was required. The others in my apartment were informed and the apartment was prepped for extermination on 2/21/13. During extermination, I was given a call saying that I would be responsible for the payment. I was not happy and expressed my concern that I would not have agreed for the expensive treatment had I known I was responsible. On 2/22/13, I went to the office to express my concern about the payment, and I was informed that the management would most likely not take responsibility. I was also told that the company would bill the apartment complex, as it was the apartment complex who ordered the extermination, and that I would be responsible for paying that back. If I had just moved in to my apartment, I would consider myself as the source, however, this is my 19th month in this apartment. I was also informed that a neighboring apartment had been sprayed for bed bugs earlier this month. At that time, no information or concerns were expressed to neighboring residents about bed bug detection or treatment. To my knowledge, bed bugs can easily be spread through walls of buildings. I do not believe that I am to blame for the infestation in my room or the rooms of others. I had planned to take responsibility of removing and disposing of the infected mattress, however, the management had already done so.
Breach of agreement, Unsafe Home - Code Violations, (Fire - Building, etc. ) and HE WILL NOT DO REPA | Case#**-*683
Corcoran, Minnesota - 55340 Keefe in the Beginning seems nice and laid back... He does not maintain his house, after 4 months I finally put up smoke detectors, because all the places they were suppose to be he had taken them out and the wires were just hanging out. The entire summer he didn't mow, We offered, he said I couldn't because I was a woman, finally in late August I made him show my boyfriend how to use that broken mower that only works for 20 min, and he mowed the 5 acres taking breaks because it dies. He leaves his dishes out (I had to do them (shared kitchen). I believe (have no proof) that he was abusing my dog, because my what was a quiet lab now bites, and runs away. once we moved. he (my dog) started behaving as he did before we lived there. His dog would chase our dog and bite him and start fights with our dog I would see Keefe Kick our dog, though it was his dogs fault. He promised us and it is in our lease, an area in the barn, than right after we moved in - he let another person that didn't live there move their stuff in that area. Their stuff was there for 4 months at least, every other week he would tell me it will be out this weekend... It wasn't, So when It got moved, we put a lock on the area, so I could move my storage in without this happening again. we got a nasty note, He and my boyfriend got in a verbal argument and he informed him that he wanted us out. He would not tell us why, we tried to have a nice sit down and ask and he got in my face and told me to go FUCK MY SELF . I got up and left the room as calm as I could, because at no point were we yelling at him. The other 3 people that moved in feel the same, and are having the same issues, we are now trying to find out if he is even legit.... The guy that moved into our place, immediately is moving out, and we are helping one of the others move out. Written/verbal requests for Deposit took him 3 months to give us after he told us to move out for no reason, and gave us no written notice, before our lease was up Written Requests to Mow - didn't do entire summer, kills lawn on one side...with chemicals? lawn was taller than my stomach on house side Now we are trying to find out if we will get our TAX RENT CERT. for taxes this year...
Does not call back!!!!! Management is AWFUL since they took over. | Case#**-*094
WESTMONT, IL - 60559 2456 I called the corporate office to file a list of complaint about the local office. I will not list all the grievances, as that it way too many! I've called the corporate office no less that SEVEN times over the last 3 weeks with not a single call back. Once, the local office called me back in an attempt to resolve the issues, so I know corporate is getting my calls, because they called the local office to deal with me. If the local could deal with my issues, I would not have to be calling corporate to complain!!! Corporates actions in not calling me back make me now understand where their terrible management style comes from, straight from the source!!! And NO, there is apparently NO one else at corporate I can talk to about the issue, except the one woman who will not return my calls, REALLY??????
Unhealthy living conditions | Case#**-*496
Bakersfield, California - 93308 We have had a slight problem with roaches that have gotten worse over the last month. The landlord (Cathy) refuses to treat the house to get rid of the problem. She insists that it is not her responsibility. Instead she has blamed us for the roaches even existing. Even though we live in a roach prone area. I have not paid rent this month because the problem has become so disgusting that I want to move as soon as I can. I gave a 30 day notice and gave her a list of complaints. I'd hoped she would treat the bug problem and bring our home up to code. Only then am I willing to pay this months rent.
Loud and noisy neighbor | Case#**-*409
brooklyn, New York - 11207 After repeatedly complaining for the past three months to the people in charge- Owusu Slater and Marcia Kresge about the neighbor playing loud music with bass, having his radio alarm on even while he is away, having guests over for more than two nights in a row on a weekly to bi weekly basis all contributing to noise at various hours during the day and night, the landlord/managers have failed to adress the problem and is yet to serve a warning to the neighbor in question. There was even an incident when the said neighbor kicked my door open because i complained, all in the presence of the manager. Nothing has been resolved so far. Within the past three days i had to complain about loud music from radio and the manager acknowledged the problem and had to pry open the neighbors door and turn off the radio. The problem continues.
Leaky Roof | Case#**-*756
STOCKTON, CA - 95207 2760 The roof is leaking causing my ceiling to crack creating a hole. I have contacted the manager numerous times and been promised \"someone is going to come out.\" No one has shown up. I first complained to the office on MLK day 2016. The initial excuse was the rain, but it has been clear skies for a week, and still no one has come out. I have a one year old son I just adopted and this is no way to live.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of APR 25,2017 | 07:29 EST
Renters 111,211,828
Landlords 22,845,501
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