Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
picking on renters | Case#**-*126
Durant,
Mississippi -
39063
I personally and several others in this complex have been picked on because we are not 'like or we are different. Everytime her boyfriend make her made she take it out on us. She has wrote several others and I up for no reasons and false reasons. I personally am bi polar and seek theropy for
depression and do not suppose to be around negativity.
Breach Of Agreement | Case#**-*167
DETROIT,
MI -
48202 4432
I have been a Resident of \\\"80 Seward, 48202, B6 for approx 2 months, I have complaining about certain fixtures since being here. The Landlord tells me that he is working at other Residences. I have requested this service several times. I made the Deposit and asked him to fix these fixtures before moving in. He turns off as if I am not an Adult. This has been a stressful Situation because of a Disability that I have. When first complaining about the Tenant upstairs, I asked him to let the Resident know that someone was under him, B6 he is C6. Never seen or met him, from his behavior he is an incompetent person, that deserved to be in a Group Home or even the Mental Institution. I have not had a decent nights sleep since being here. He seems to be liftting weights, with some heavy objects, he drops them over my head (bedroom) constantly. He rolls around in a chair, and runs into the walls, he throws objects over the apartment (his). I am getting extremely stressed. I am a Veterans. The building has other problems, such as no elevator, I was told after moving in that they were working on. No security, To me this is a \\\'Flop\\\' house. The Manager and the Owner seems not to care about the Rights of a Tenant. Request information on Solving This Problem. I am Stressed Out.
Breach Of Agreement | Case#**-*227
SANTA BARBARA,
CA -
93101 3753
The apartment manger has been retaliating against me because i had my ex girlfriend Angelina b removed from the apartment with a restraining order and Angelina aunt Jamie G works for the property management investec. On jan.28.2021 i was confronted by a man telling me to leave and i asked him to please leave he did not I stepped out called the police i was informed by the police and then comfirmer by ms.Sanchez that she had unlocked my door with out my concent a police report was taken. The next day i put a security camera on my front door along with a sign stating there was a camera. Ms. Sanchez gave me a 3 day notice to take it down. Ms. Sanchez threaten to have my suv towed because I had it parked in my neighbors spot but she has no car and said it was ok. Ms. Sanchez has 5 vehicles parked a 2 suvs a sedan a pickup and a moped. Another tenant got aggressive and loud with me I reported it to Sanchez and her response was “ we have had several complaints about you but we will look into this “ again nothing was done. I was renewing my lease and wanted to remove Angelina from the lease Sanchez said “ investec is preparing your new lease just sign this paper to remove Angelina “ after i signed it then after she tells me I need to provide proof of income to renew the lease but during that time I was on unemployment she withheld information. I tried emailing her boss Lydia Perez with a complaint and instead Lydia forwarded my complaint to ms. Sanchez on two separate occasions
Health/safety, not going through lease adequately, security deposit | Case#**-*316
PUEBLO,
0 -
81007 1261
April 2010: The first time the hot water heater broke. Had to pay to shower at a local gym, and she would not reimburse me, stating it was not an emergency issue.
July 2010: At time of re-signing the lease, the property manager stated she did not have time to go over the lease again with me, and rushed me to sign it because she had somewhere else to be.
Febuary 2011: The second time the hot water broke, I called her and she again told me to try to fix it myself. A repair agency came out about a week later, and stated that a part was bad, and the venting was not to code. She refused to have the venting fixed by them because of the cost, and asked me if I would do it. A month later, the hot water heater was replaced. The venting was never corrected.
June 2011: Attempted to add my boyfriend onto lease. Told not to worry about it, we would just do it when I renewed the lease the next month. Also, informed manager of pets, I told her I would pay the pet deposit if neccessary or whatever was needed. She stated she would speak to the owners and get back with me. She never did. Later in the month the owners visited to check on foundation issues with the home. Owners (in the presence of the manager) stated they didn't care about the animals and it wasn't an issue for them. Told we needed to submit receipts for work done to maintain the home and any improvements made.
July 2011: Attempted 4x to renew annual lease. Was told that she didn't have time because they were moving offices. Was not told about being shifted onto a month to month lease. She stated she would get back with me, and never did.
September 2010: Submitted receipts for damage to property. Manager called and spoke with my boyfriend (who still wasn't on the lease) claimed she knew nothing of the animals and demanded $1k nonrefundable deposit. 2 weeks later, she called and stated she needed to do a home inspection. I am still waiting on the inspection.
October 2011: Dishwasher broke, leaking water. I called, and was told to fix it myself. I refused. Finally replaced on 23 Nov. Front steps broke & pregnant sister. Called, and was told they would have someone fix eventually.
10 Dec: Gave 30 day written notice to terminate lease with post dated (dated 1 Jan 12) pro rated check. On 16 Dec the check was cashed. On 17 Dec she called me and told me they don't allow pro rated months, and that I would lose my security deposit. I called her back several times with no response.
Breach Of Contract/Leaase | Case#**-*968
Orlando,
Florida -
32803
Landlord ran background screening prior to move in. Landlord approved application and requested prorated rent. Tenant provided personal money order from Fifth Third Bank for move in costs. Landlord found out after lease signing that tenant was a renter at a sister property that ended in tenant being evicted. Landlord is now trying to use provision in the lease to remove tenant that does not apply to contract. Lase is a legal contract in state of Florida and breaking would entitle tenant to damages.
Repair Issues Possible Mold | Case#**-*544
LOUISVILLE,
KY -
40229 1148
the trees in the front yard were half way cut he had someone come to cut down the trees and the showed up twice within a 2 year span and left a white rope around one of the trees and never came back. Poor installation through out the house. I believe there is tree roots stopping up the pipes. The back door can easily be broken into. It has cracks to where you can see through to the other side. Restroom may have mold in it the house has wholes all across the restroom wall under the window and he covered it up with baseboard. When the glue wore off I saw it and called him he had no intentions on fixing it just asked were the baseboard was and made it seem like someone took it off. I had to pay someone to come in seal the holes with installation and glue the baseboard on. Every room would be a noticeable different temperature. The sink in the restroom hasn’t worked in 2 years and when telling him he came and cut all the pipe off the sink and attached a rubber thing to connect the sink and wall. If water is ran it would spill out onto the floor Immediately after. He has made no effort to keep his house up. He told me he only invested 10grand and didn’t make any changes or fixed anything. The only change is a storm door. It’s poor installation and water leaks when telling him about it he would say it’s not leaking we just need to tighten it harder.
Repair Issue , Deposit Problems , | Case#**-*119 She is been looking for stuff she left in storage what we don't know about and wants to take it off from deposit. Big plumbing issue water coming out under the floor all Round the house. We getting blamed. Termites in the house looks like the wall paint chip is jumping and we got bite marks on our body
I want my deposit back because I never signed any lease | Case#**-*959
Greenville,
Texas -
75401
I gave her the deposit before I was able to look at the Apartment I would be renting and I decided that it was unlivable. My Apartment was on the second floor which had a lose railing and I felt like I was going to fall off the ledge if I leaned on it in any way. She lied and misrepresented the apartment and thats why I didn't sign any lease until I looked at it. She said she would only show me the place unless I gave her a deposit to show that I was truly interested. I did since I needed a place real quick and school was starting. However, I changed my mind and asked for my deposit back and she relented. I didn't sign any lease of any kind so I see no reason that I can't get my deposit back. In my opinion she stole my money. Their website address is http://www.kingridgeapts.com.
utilities bill | Case#**-*560
provo,
Utah -
84601
The landlord told me to not pay over my rent and to wait for a utilities bill cause it messed up there books so thats what i did and i kept paying rent on time and i didnt recieve a utilites bill for about 6 months and then they sent it to me all at once and said i needed to pay or they were going to take me to court and i would have payed it if they would have did what they said they would do and send me a bill every month also my mom had contact with clay and he told her the same thing to not have me pay over the rent to just wait for the utilites bill.
Carbon Monoxide Leak | Case#**-*733 Carbon monoxide is seeping into the house after a leak on the roof was repaired with a bucket that covered a Carbon Monoxide vent, which was destroyed in a storm. Initially informed her about the problem on July 15th, after the leak shorted out the ceiling fan. We are requesting a repair and an inspection to ensure that proper ventilation of gas powered utilities is in place. And, if possible, install a fire/carbon monoxide detector in the home, since currently there is none.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
