Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
MOLD | Case#**-*101
Coral Springs,
Florida -
33065
My children got sick from the mold growing in the non working dishwasher that the landlords are aware of. In addition, They took the washer and dryer while I was at work and will not replace it or give my back my extra house keys till I pay them.
My Physical Health Deteriorating Due To Leaks In Apt Being Ignored! | Case#**-*179
Phoenix,
Arizona -
85022
I am disabled. I am attempting to do a ticket to work and in February 2017 Coral Pools blasted out the entire pool which I live right next to then about less than a week they were back to re-blast the entire pool as they seals all the drains. What kind of outfit has total incompetent workers? . I have been in and out of the hospital and on way too much prednisone that is has affected my skin. Greystar refused to give me the paperwork to start a claim. Now something in my apartment is making me ill.. With severe headaches and breathing problems. I have alerted the management on the property but nothing. There are several marijuana smokers around me and it makes it difficult to breath and burns my nose when I smell it. It\'s in our lease that its illegal and will not be tolerated. I told them where three residents are smoking and they told me to call the police. The enforce nothing except the rent. The office is closed more than its open these days. I had the maintenance guys here two days ago and told them they were not patching the ceiling as I know there is mildew/mold/bacteria and it needs to be cleaned out and replaced. the manager of maintenance told me he would be back that day to do a moisture read and if I wasn\'t comfortable with the number he would get First Response out here. That was two days ago and I am not getting any better but I am getting more fed up with promises as my rent and water and now we pay for watering the grounds, the electrical on the grounds pest control and two adm fees on top of rent, water, sewage, trash. Greystar is all about the money GREED and doesn\'t care about its residents. They are many with work orders that take months and its not right.
Breach Of Contract / Discrimination | Case#**-*823
Wilmington,
California -
90744
I been only keeping my boat there for less than a month and one night I lost all my keys .I was very distraught and was crying and whimpering and the next day they terminated my mo to mo lease. I apologized and explained about my anxiety disorder that caused me to have the emotional outburst but they still term our lease agreement for one complaint from neighboring boat.
Breech Of Contract And Empty Promises To Hire Property Manager | Case#**-*081
DENVER,
CO -
80211 3102
In September of 2015 Roman and I met to sign the work contract I had drawn up for the 2 properties he owns, one of which I live in. 2016 was to be the 4th year i resided there and I had already completed numerous upgrades and maintenance tasks, as Im a licensed contractor. He shows up intoxicated and proceeds to pay attention the best he can as I go over the scope of work and he agrees to it and signs it. It was over 10K of work that most needed desperately to be done, which I made those items a priority. 2 weeks later after I had already purchased the materials for the first project, he calls me intoxicated, as he is most of the time, and says he doesn\\\\\\\'t want me to do any of it and is hiring a property manager. Gives me some bs story that he can\\\\\\\'t afford it now. I wanted reimbursement for the materials I purchased and he said he would comply but never did and after February I stopped paying rent for that reason. And now he recollects none of this and has been harassing me and sending me drunken texts defaming my character and making idle threats. I\\\\\\\'ve had enough. He is a liar, rude, disrespectful and a contract breaker, which I\\\\\\\'m seeking resolve through the civil courts on.
Retaliation, Mice, Bug Infestation, Mold, Neglect, Illness Illegal Practice | Case#**-*966
Lodi,
California -
95240
1st month illegal 3 day. I caught them they resentful. Not clean mold reported 1st month out storage. 7 month mice come just traps given still there they not remedy. I got cat. Holes mice made now house severly roach infested. I ask repair still blame deny not remedy i spent my money time almost gone now. Bathroom no ceiling fan 3\\\'x3\\\' sheet rock colapse from mold. Itis wall i seen mold and reported year ago. Not report put sheet rock up didnt want blame imtimidations. 2016 winter 1st rain in 5 years step onto wet rug middle my bdrm. I contact said it fixed never came to dry carpet im disabled i couldnt. Used towel bust musty smell. Out blue 60 day notice. I pay rent neighbors here a month after me they not get notice. I cant afford to just moved would left this infestation then. I never late on rent i on same lot as there other house and they not forced on streets. Why would they put a kid on streets. I ask for just 60 days. They can give no reason but i have right to ask then i can pay cleaners afford it. They say no and get out or we evict u be homeless. Felt threatening if going to rerent let me pay two more months . I live in housing where alot migrant farm workers. They probably never complain with country they came from.and cant speak english well so not use to some one ho wanted to be treated under the law equal. So i gotta go cuz they can just throw out disabled low income mom and child who is good tenant. Well if thats not discrimination only putting me out or retaliating cuz i demand to be equal and they have power trip. Well packing causes me to much pain i cant guess i lose it all. Oh to much pain cant manage it now getting surgery i need help why no added 6 days. Whoa dresser fell apart mold all over wall behind it. Mold everywhere and mice droppings all in my room destroyed even wet sports memorbila cards i invested in.looked at side house they never seal crack or opening they closed not sealed. Mad call demand repairs and things payed for send man do raingutters its same issue see opening code enforcer send them fix it now leaky roof and still lie. Code enforcer again now fixed. Go pack antique dishware, dolls, comics and storage. All needs cleaning restored or replaced mice droppings chewed up. Piles mice droppings. If i clean there bigger mess i clean. Now homeless threatened discriminated retaliated living in slum lord place lose property and headaches inhaler and deciept say wipe bleach w/puddle on my floor all i did pay rent ask repairs
Heating And Cooling | Case#**-*822 I am leaving this apartment since august 2013 and this community is 30 year old and there is my great room no heating flow or cooling flow they put in newA/c even same problem she says we can't do anything about that if want to stay in apartment then as is you can. but i am paying $1242 monthly rent so i can't leave in winter and summer time it is really hard to leave here and i complain 10 time but she says we can't do any more you have to pay full rent and renewal is this month they increase rent maintenance
guys knows that says we can't change this structure because it is 30 year old but they can give us price reduction on rent i am paying over and over bill during the winter time
also in a summer we can't run A/C because it is wasting electricity if it is not cooling
please resolve if you have any question please contact us
Thanks,
Ghanshyam
Bed Bug issue | Case#**-*263
SANTEE,
CA -
92071 2148
My land lord owns two units wall to wall. When the tenants moved out next door, he apparently had a pest problem that was not brought to my attention what so ever. New tenants moved in a little while later only to move out two days later. After that another tenant moved in only to move out three days later. I thought this was pretty weird but didnt really think to much about. Later i spoke w my landlord and brought this up to him and he told me they found a pest control receipt and moved on quickly and said he would talk to me about it later. A couple weeks later, about a month or so after he had that unit sprayed, my family and I were getting bite by something. We live next to the lakes so i really didnt think anything of it. A couple weeks later things started to click in my head and come together, so i did some research. Sure enough it ended up being bed bugs. I called my land lord but talked to his wife. I asked her what they had sprayed for next door and she told me bed bugs and i freaked out. I told her that they were now in my unit and she told me the pest control company said they wouldnt move units, obviously not the case. So I did everything I had to do and spent over $2000 that he wont give back. Its been four weeks now and the pest control people have been out three times to spray, but i keep finding them. My land lord doesnt want to pay me back cause he says its not his fault, which in fact it is. He should have sprayed my unit along w the unit next to me or at least let me know what he was doing and what was found. He did none of the above. I am now in the process of finding a new place and he doesnt want to help pay for any of that either. i have invested so much and received nothing in return. Im having an attorney send him a letter and guess ill go there, but i just needed help and information on what to do.
Deposit Problems | Case#**-*119
BIRMINGHAM,
AL -
35209 1708
Landlord did not return $2,000.00 security deposit or provide an itemized receipt of deductions from security deposit within 35 days.
Building Infested With Bed Bugs/roaches/electrical Problems | Case#**-*470
Cape Girardeau,
Missouri -
63701
Me and my neighbors have complained about the bed bugs since I was on Section 8 housing I had to report it when I reported it he filed for eviction to Halt the proceedings my kids and I have lost most of our belongings due to the bugs and the whole building is infested and has electrical problems please help
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
