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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Security Deposit Refund & Repair Issues | Case#**-*979
From August 2008-July2012, we rented a condominium at 37 Davenport Avenue, Unit 4, from Fifi Sheridan, the property owner and Greenwich Fine Properties real estate broker. Before we moved out of our rental, we did a walk through with Fifi Sheridan and her husband, Paul Barbian. We agreed on the repairs to be done before we moved out and communicated everything via-email. At that time, the only repairs Fifi Sheridan requested were to have two rooms painted back to the original color and to patch up any holes from paintings and televisions. As a result, we had the repairs done at our cost. After we moved out on June 25th, Fifi Sheridan then accused us of tears and holes in her basement carpet, which is over 10-years-old. There were never any tears during the walk through or while we lived in the apartment. We went back and saw that in fact there were a handful of tears in the carpet that looked like they were done with a knife, as well as several other small indentations. Soon after, Fifi Sheridan sent us an email that she was deducting $2229.50 from our security deposit to replace the carpet on the first floor with “like” carpet. The estimate she sent us from a local carpet store quoted $49/square yard. We went directly to the store and discovered that she had picked out a carpet that was nothing like the carpet that was there and more than twice the amount. They gave us an estimate for the existing carpet at $1319, about $28/square yard. We then went back to Fifi Sheridan and told her that she was not being honest on the replacement costs and to resolve the issue, rather than through legal channels, we offered to pay for half of the cost by credit card, if she in good faith returned the full security deposit plus interest. Instead, Fifi Sheridan responded with another bill from Encon Heating and cooling company for $91.00 asking us to pay for their service, when for two days we were forced to move out of the rental with our baby because we had no air conditioning during the heat wave at the end of June. Instead, she took the full amount of the replacement for the carpet and the Encon Bill against our security deposit. In late 2010, while my wife was pregnant and preparing to give birth within the next couple of months, we noticed there was a considerable amount of black mold inside the baby room’s closet. The closet wall was all cut up and there was tons of black mold. We told Fifi Sheridan about it, but did not hear from her until one month later. She then had someone come and fix the issue. We found out the wall was never done correctly (it was missing sheetrock) when the place was built and water from the master bathroom shower behind the closet was causing the damage for many years before we were tenants there. Fifi also admitted in an email to us that she knew of this issue. Half way through the repairs, Fifi Sheridan told us we owed her half the costs, which was $4000 dollars. We told her it was not our problem and she should go through her insurance agency. Instead, she told us we had to go through our insurance agency, which we did. Our insurance agency denied the claim and said it was the responsibility of the owner. During this time my wife had just given birth and our lease was up for renewal. Fifi, then told us we could either pay for the costs or move out. Since it was a bad time to look for a new place we were forced to pay the costs. She then raised our rent by $500 a month on top of everything.
Theft Of Belongings | Case#**-*493
I was moving out of the apartment and i had until the end of the month to get my belongings out. She kept texting me telling me she was showing the apartment to people, she was going in to clean floors. On the last day of the month, January 31, 2015, i moved the rest of my belongings and noticed 4 very distinct items missing from apartment from the shelves they were on. 2 handbags and 2 pair of winter boots. Expensive items. The landlord, Beth Sallack, has illegally taken my belongings and I want them returned. Also, I notified the landlord in early November that the furnace was not working and she never had a qualified technician come look at it until christmas, and only because I withheld rent that month because she wasn't going to fix heater. She got very nasty and angry with me because she had to pay to fix it.
Unresolved Maintenance Repair | Case#**-*849
I started out my complaint via telephone on Saturday March 8, 2014. It has almost been a month that I have not been provided a resolution for a secure and habitable residence that will ensure safety and comfortability of my rental unit. The staff of, Heather Hills Apartments have had three different representatives on their behalf look at the furnace suggesting that it is old, dirty, and making an abnormal sound due to it being a cold "hard winter". I have been a resident for 5 years at Heather Hills Apartments, I have never smelled gas nor has the furnace ever made such a disturbing noise. On Wednesday March 19, 2014 I hired a licensed furnace technician to take a look at the furnace because of the different diagnosis that had been given by staff members Rick and Mike. There was a $95.00 diagnostic fee, however the technician concluded the following: "Cycled unit multiple times, I was unable to duplicate concern, I suspect that the furnace had delayed ignition (burners did not fire immediately causing a buildup of gas), checked draft, checked for flame rollout, tested blower capacitor, recommended having pilot tube and burners cleaned". The licensed technician cleaned the pilot and burners free of charge. On Friday March 21, 2014 Ms. McWhite sent the third person to look at the furnace, a former maintenance staff member (who is now just a resident).Joe suggested gas and carbon monoxide detectors be purchased in addition to cleaning the furnace. The findings were repetitous so I went to speak with Ms. McWhite in person to express my lack of patience for the furnace continuing to be unresolved and repaired in a serious or time sufficient manner. Ms. McWhite assured me that my concern was not being taken lightly she also stated that another manager would follow up with me on Monday (March 24, 2014) today is Thursday March 27, 2014 and management has not contact me as of date. I am currently using a space heater to heat the rooms in my home due to my fear of turning the furnace on. In the 5years of my residency I pride myself in being an upstanding tenant. I take pride in the up keeping of the conditions in the unit I am leasing. The service and treatment that I have received is nothing less than idle words, tension, ambiguity, and apologies to only appear as if Heather Hills management has my best interest in being proficient in terms of advocating on my behalf as a resident here, but the truth is they have not, thus leaving me with no option to contact your organization for assistance in rectifying this matter.
Hi.my.name .is . Oqueria. Gueta. This. Mangers. They. Don't. Fi | Case#**-*162
Hi.my.name. is . oqueria. Gueta. You're. Mangers . don't. Fixed. Nothing. She. Said. We need. To. Get. Rid. Of. My . pet's. I'm. Disabled. She. Said that. We need. To. Pay. The . damage. Of.the.door..we didn't. Do . and . also. She. Said.we need. To pay. The shower. To..that's. My . complaints
Stacking Fees | Case#**-*361
JACKSONVILLE, FL - 32256 3798 My rent and water sewer fees are always on time or paid early, however a prior payment of the public utilities of water returned a money order indicating the money order was outdated, the complex charged a returned check fee to my account. In addition the original money order was never returned to me and notice regarding this matter was never given for several months after the fact. I travel for my living and am away for extended periods of time ...no email no phone call etc until a notice was attached to my front door claiming I owed close to 300 hundred dollars by my son who is a tenant also. In addition water usage is based on square footage compared to actual usage. As noted I travel out about 75% of my time so 1 person is using my utilities Please also note the returned money order amt for the water bill was paid at the time of notification.
does not fix anyting in a timely manner health hazards | Case#**-*601
Aztec, New Mexico - 87410 My dog died as a result of the emotional and physical distress from living at this property,I have athsma and she finally fixed plumbing after over a week and left raw sewage on the floor,would not fix hot water ,cannot take shower or wash dishes it has been 2 weeks, No ac in 90 degree weather has not been fixed as yet,Toar a whole in the wall and left insallation hanging out over leaky faucet still not fixed after 6 mths,I had to tie my dog up because she would not fix the gate and my dog died today ,I came home and my dog was dead.She wanted me to pay for plummer.It was her fault I did not do anything.
Harassment Of A Minor Tenant | Case#**-*308
Waco, Texas - 76712 My son has been falsely accused of two incidents. The first one he was accused of stealing lighters off of a balcony. She took a picture of my son without my consent and sent it to the other resident. I was not provided dates or times of incedents tho I requested. I was not allowed to even know or speak with the accuser. I was called off of my job with out prior notice to speak with the police. I had to drive twenty minutes just to hear the police tell me there is no proof and nothing will be done. I was also advised that I did not need to drive to the managers office or leave work that they would have spoken to me over the phone. I was not given any notice or warnings. I was simply told my child was guilty and given a lease violation. The second incident my son was accused of yelling profanities at another child resident from my balcony. Megan called me at work and I advised her that was not possible as my son has been going to my mother\'s house after school and has not been home unsupervised. I further advised that as I rent a non smoking apartment I spend quite a bit of time on my balcony and I did not witness any such event. Again I arrived home to another lease violation. She is acting as judge, jury, and executioner. I have not had my rights respected as I am entitled to peaceful enjoyment. I have paid my rent religiously on time and kept my apartment clean. Further more the actionsf my son was accused of are not even mentioned in my lease therefore cannot be held as a lease violation. I pay $695 for a 720 square foot apartment. My payment and peace of mind is just as important as the accusers. I have attempted to contact the property owner consistently for the last four weeks to address this issue. I have been avoided.
Black Mold/Change Roommates | Case#**-*830
I have mold in my bathroom since January 17, 2013 when I moved in. I talked to the staff at diamond sands and even had a staff member check the mold. At the end of the July 2013 I had my shower door worked on by Staff. He said I had mold under my shower door that I would not be able to get too. I asked how this happens never delt with mold before. He said that the people that made ready the apartment sealed the outside of the frame for the shower doors when it was still wet. I have been very ill since I moved in due to Stachybotrys Chararum which is Black Mold. It is a proven fact that this mold makes people ill. Roommate issue, after inviting my boyfriend several times to move to Diamond Sands and work she would not add him to the lease. I was told by Staff I broke lease and would be served an eviction. That was August 20th 2013 by Gloria (Last Name Unknown) the notice would be served on August 24th 2013. On August 21st 2013 I had no choice and rented an apartment another apartment move in date is Sept 8th 2013. I was sent a text message by my roommate telling me to be at a meeting at 9 am August 30, 2013. I had other plans for the entire week-end. Diamond Sands Staff Gloria had called and asked why I didn't make the meeting to come back. I could not and that she also said that she never said I and my roommate were being evicted and she said that with her manager by her side. Diamond Sands collected the rent due Sept 3rd due to the holiday paid in full by my roommate Cathrine Meress August 30, 2013. Diamond Sands said I would owe Ms. Meress. I knew something was going on in the Diamond Sands Office and it was all against me. I have told the office manager that I will not have any contact with Staff Member Gloria. I want off the lease and do not want this on my credit report. My boyfrind Dustin Swind was kicked out of the apartment after breaking lease being on the property for more than two weeks.
Unlawful Rental/Harassment/Racism/Unlawful Eviction / Fraud | Case#**-*972
Manassas, Virginia - 20109 During our stay, the landlords violated our tenancy by invading our privacy physically entering the rented premise without providing notice following which two male guests also entered the alloted rental space opening our bedroom door while we were naked and in the process of dressing, they then used our bathroom and proceeded to take visual inventory of the living room. While these guests were present, the landlord, without consent, again entered the alloted space to do a walk through tour. Since we have arrived, we have endured multiple accusations of cannabis abuse after mentioning multiple times that we do not use, following which the 17 year old daughter text us at 5:30 am accusing us once again of abuse. This same minor abuses drugs and alcohol herself and has regularly had her underage boyfriend in the home without her parents consent and or knowledge walking him through the basement to avoid any friendly neighbors. The space rented has no private secure entrance and we as tenants have been told not to use the front door as we have the patio sliding door which we have abided by faithfully. The issus with security furthered as the landlords failed to provide a room key for the bedroom. We were unaware prior to moving into the basement that we would have no access to the kitchen as we eat meat and they claimed to have not allowed any form of meat but chicken as per their religious belief, this we respected diligently but to our surprise found that they infact they eat meat and fish. We were also provided a broken mini fridge that was put on a plastic collapsable table and a broken office table with a microwave to use as our kitchen space, making the area a fire and health hazard as this is located near the closest exit. We were provided a half bathroom in which we wash our dishes and are unable to bathe daily as the only shower accessible to us is on the 3rd floor which we are not allowed to use as the landlords are uncomfortable with the african american descent of my younger sister, Adrianna. After much harassment and violation, within the alloted rental space the landlord ordered us to \\\"be quiet\\\" as they had guests coming. We objected and were subsequently attacked by two adults (mother and daughter) and the aforementioned minor. We simply told them they could not say that to us especially when screaming, stomping and watching tv loudly. They continued to instigate, threatening to call the police causing emotional and psychological distress.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of MAR 19,2024 | 09:40 EST
Renters 118,014,723
Landlords 24,223,302
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