Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Worms At The Shower Room | Case#**-*302
JACKSONVILLE,
FL -
32216 0917
I am a DOD contractor working with US troops overseas. This is more than 7 times my wife talked and i call by myself the property manger regarding the worms which we found under the tub of the shower room, but this manger she do not care , and does not response to our concerns. We have little kids abd we have concern about their health . This lady always give us very hard time , and carelessness . . She say if you do not like leave . This apartment very old built before 60 years , need a continous repair and maintainnce .
Breech of agreement. violation of landlords part of lease | Case#**-*612
HUDSONVILLE,
MI -
49426 8014
It was agreed upon in the lease that Jeff Malbberg would take care of the lawn mowing in the summer time and the plowing in the winter time. Not once has he plowed or mowed the lawn on the rented property. We also have a leaking roof and an oven that doesn't work and he never makes time to fix any of these things. We have moths all over the apartment because there is mold in the ceiling tile due to a leaking roof.
Voided Contract, And Signature Before Possession And 30 Day Notice Given | Case#**-*218
COSTA MESA,
CA -
92626 4109
My original lease contract expired a year later and Villa Siena stated they had to re qualify me. Gina, told me we do not qualify even though we made over 3 times the rent and that we had to leave and my boyfriend could not move in. Villa Siena is denying this and has denied everything to date and Villa Siena and the Corporate office along with the collection agency have refused to answer any of these questions to help resolve this for over a year. All three keep sending the itemized list of repairs and the voided contract and ignore the issues at hand. I sent fax to collections, corporate and no action has been taken. I have faxes and emails to all 3 with no comply.
Villa Siena forced us to sign the inspection sheet of original contract to secure the apartment , before we took possession of the property. Everything was in used condition and should not be billed to replace new. No one in the office speaks good English and communication was very difficult. I rent in the office February 1 2014, and gave a verbal 30 day notice. I was instructed to leave all keys and remotes, parking passes inside the apartment when we left. Villa Siena is charging fraudulent charges.
Key charges | Case#**-*020
CHICAGO,
IL -
60614 3414
I moved out in mid-September. I left my keys on the kitchen counter for the leasing agency. The lease states that I have to return my keys within three days of moving out, which I did when I left them at the apartment. Lakeview Associates says that because I didn't return them to their office I owe them $100. Nowhere in the lease does it describe that I had to return them to the actual office nor did I get any exit instructions informing me to do so when I was moving out. If I had gotten those specific instructions explaining their expectations for key drop-off I would have happily dropped the keys off at their office.
NO PARKING SPOTS FOR RENTERS | Case#**-*682
MEMPHIS,
Tennessee -
38111
I FEEL THIS IS UNFAIR TO ME AND OTHER RENTERS ,WE SHOULD NOT HAVE TO PARK ON THE STREET, TWO PARKING PERMITS WERE GIVEN TO EACH TENANT WHICH UNFAIR
Breach Of Agreement | Case#**-*145
FRESNO,
CA -
93703 4201
I Tanisha Morgan, I JUST WANT MY SAFE HAVEN BACK.Betty Gonzalez I wish you wouldve took sometime to get to know me.Instead of you taking your job to your head,your a housing manager you should have more care and compassion for the people. Instead of harassing tenants and posting bogus lease violations and bullying tenants out. A housing manager thats the wrong job for you. Why did you lock me out of my apartment you didn\\\'t even serve the 90 day notice properly. And why did you lie your claiming that I ABANDONED MY UNIT WELL I HAVE PROOF THAT I DIDNT.
repair issue | Case#**-*659
chicago,
Illinois -
60617
my apartment was broken into and robbed yesterday during the day and i had some very expensive items stolen from me and my land lord is refusing to do any repairs or anything and is saying it is not his problem that none of my windows in my apartment lock at all and i live in a first floor apartment with my six year old daughter
Bed Bugs Roach Infestation | Case#**-*963 I told the landlord about the problem then he wrote a 60 notice on a pice of paper but didn't present it as a 60 day I happened to find it on the back of my rent reseat I have two disabled people in the home and anytime I complain I get threatened with a eviction I keep receiving 3 day notice on the 1st or 2nd of the month to pay my rent witch I pay on the 4 every month for two years now,I don't see how it's fair. Then he throw stuff away that was on my front porch. He has tried calling cod on me because I tell him problems with the unit. I feel that I have rights about this whole problem I have 3 children who keep getting bites on them from bedbugs.he dose it to anyone that complains about it the other neighbors got a 30 day for saying something then he refuses to talk to you about why he's giving it to you.pleas gel a family in need
Landlord Discrimination | Case#**-*670 send me to court to evacuate the parking property with in 5 days she lie to the court saying she came on the 9 of march i have proof she only discriminate me for my parking space not the other tenants who have more mess than me she was rude to all my family and said bad things that a landlord not suposed to the worst is that she lie in court i have proof and the iphones dont lie i have the date and time she came follow by a picture i clean whrn she told me witch im the only on to clean and other tenants didnt u accept my rent money for march rend 2 weeks later you send it back. when i told her why she only said stuff to us she said its her parking lot and she can do whatever she want and say stuff to what ever she want and to shut up she never talk to me about it she only went to court and that is it the only thing she wants to do its take posetion of my mobilehome she descriminate my family in me i have proof and witness that she lie in court when they ask her what date she came. what they did is unfair and she knows it and lie just to remove me and my family from our home.i always let her screem at me even when she call my husband drunk guy even when she screem at my kids but she want to take my home away no she is charging me with 600 hundred dollars so she can take posesion of my mobile home why only me and not other tenants who has worst mess.
Repair/buff problems and deposit reimbursement | Case#**-*403
Miami beach,
Florida -
33141
I have tried to contact Andres on countless days trying to get him to pay me back for funds I have paid out. I moved in paid first and last months rent and when I was moving out I paid for my last month on accident. Andres owes me &825 for over pay of rent that I did not need to pay. Also I had to et Orkin to. One spray because my place was infested with roaches and fleas I would guess fleas because of all the dogs in the building. I have all receipts of the times Orkin had I come spray because of neglect from the landlord to come and spray.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
