Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Deposit Problems | Case#**-*196
LOS ANGELES,
CA -
90017 1499
I have multiple attempts to reach property management to discuss why I was not notified when the unit was going to be inspected and why the deductions where noted. I tried to maintain the unit in a good state. I emailed management at the email that was provided my the onsite manager and no one has gotten back to me. I have also texted the onsite manager and she doesn\'t have the property management\'s name nor number. All leasing information was provided by onsite manager, when I moved in I asked for a copy of the contract and she advised to submit a request to the onsite manager, I never received such contact. All the maintenance request were said to be addressed but I was unable to use what I had advised was wrong. I felt wrong as a tenant to be paying so much in rent and not having my issues/concerns addressed. There is mold in my unit, water would leak. Management came in to every unit to check this but my unit was not fixed. The elevator would be out of order every other week for days. I addressed this to the onsite manager, who was nice but unfortunately can not do anything but say \"OKAY! I will call the owner\". Who is the owner, I don\'t know, again I would appreciate to get more information and my deposit to be reimbursed. What is wrong with the unit was due to the lack of maintenance provided to us. I emailed a response to every deduction they\'ve made. The onsite manager should also have my request via text for each thing. I am not hear to cheat anyone but am requesting what is fair.
Roach Infestation | Case#**-*939
GAINESVILLE,
FL -
32608 4000
My boyfriend and I moved into this apartment about a month ago. From the moment we moved in, this place has been infested with huge roaches. Not one or two every once in a while, which is to be expected in Florida; rather, multiple roaches on a daily basis. The landlord supposedly resolved the problem by sending out two exterminators, but the exterminators did nothing. They lazily sprayed around. No traps were provided as promised. Not to mention that they were in the apartment for less than two minutes each time. We are students and barely have enough to get by. We left our apt. tonight after 11pm to get MORE traps and roach spray. We have spent over $100, not to mention the time and effort put forth in exterminating ourselves - and, critically, our diminished quality of living. This rental company is simply inept and incompetent. As a further illustration, our dishwasher broke right after move in - and it STILL hasn't been fixed. We demand a significant reduction in rent, like at least one month for free, and immediate resolution of this issue. I am a law student taking 16 credits at UFlorida and don't have time/energy to be worried about these things. We are paying quite a hefty price monthly and getting NO SERVICE WHATSOEVER. When we call, they act disinterested and do nothing when it's an emergency. You're put on an endless waiting list. Nothing is ever accomplished. Overall, we are bitterly disappointed and demand at least one month free rent for the huge inconvenience and diminished quality of living.
Excessive Repair Bill And No Attempt To Resolve The Issue | Case#**-*168
Scottsdale,
Arizona -
85259
I left IMT desert view in Aug and after few weeks i got hefty Bill for repair of 1400$. I complaint about this to property manager -Megan Gibson through email. She emailed me back saying she will come back to me in a week time. I didn\'t heard any thing from them for few months. After 2 month I saw the collection agency report got added to my account. I emailed back to Megan and she replied that nothing can be done and now I should talk to collection agency. This doesn\'t sound right. I have tried numerous time to resolve this amicably but there is no attempt from IMT to discuss this issue.
I am still interested in talking and resolving this.
regards,
--Pankaj
Repair Issues | Case#**-*379
Glendale ,
Arizona -
85301
I have been living in my apartment for 9 months 4 almost 5 of those months my my living room window as well as my room window has been broken I\'ve been told they would fix then they never came and fixed the windows I\'ve also been told they have to do the important things first befor my windows for the last 3 months. The stairs to go up to my apartments were suppose to been fixed they never fixed them. Also they turn off the water for hours with letting tenants know it\'ll be off they turn it off at night time as well. Like they turned off the water at 8 p.m and didn\'t turn it back on until the next day in the evening time.
Repair Persons And Others Entering The Home Without Permission | Case#**-*735 My name is Ester Horowitz. I represent the tenant with her permission and I have a letter to that affect. This is an old house with constant need of repairs. Landlord and tenant have an escalating hostile relationship. Landlord attempting to force tenant out and performing bully tactics to make it hard for tenant. Landlord stated he wants tenant to leave but refuses to release her from her lease obligations, give back security deposits, etc. Instead he states if she leaves early he will sue her for the remainder of the lease but he also states he wants her out. Tenant becoming sick due to mold, leaks, and constant strangers coming into the home without notice. Landlord now taking pictures of tenant regularly without permission as well. DOH found leaks and mold and demanded landlord fix. But contractors and repair persons show up unannounced, without appointments, enter into the home while the tenant is still in a state of undress. Go into the basement through an outside basement door without permission. It includes nights, weekends, and holidays. You may contact me at 516 318-8655 or by email at witsowitz@verizon.net
MOLD / EVICTION | Case#**-*267
Liberty ,
Texas -
77575
HI THERE OVER THE LAST TWO YEARS I HAVE BEEN REPORTING AND ON GOING MOLD PROBLEM FROM A LEAKING A/C WHICH HAS NOT ONLY BEEN EFFECTING MY FAMILYS HELP BUT HAS BEEN A BURDEN DO TO THE FACT OF A BUCKET PLACED THERE THAT EVERY 30 MINUTES I WOULD HAVE TO DUMP AT 5 TO SIX TIMES A DAY WHEN I SHOULDNT BE DOING ANY OF THIS. NOW THIS MOLD IS EXTREMLY DANGEROUS WE HAD A LADY FROM FEMA WALK INSIDE THE ROOM AND SHE INSTANTLY STARTED HAVEIN A BAD REACTION IT WAS SO BAD TO THE POINT WERE SHE DEMANDED US TO CLOSE THAT DOOR AND TO NEVER PUT ARE BABY IN THERE IT WAS EFFECTING HER SO BAD THAT SHE PERSONALLY WENT TO THE OFFICE AND MADE A COMPLAINT ABOUT IT WE NEVER REALLY KNEW HOW SERIOUS IT WAS UNTILL SHE EXPLAINED IT TO US AND WE STARTED REALIZEING WHY WE ALL HAVE HEAD ACHES EVERY SINGLE DAY AND WE ALWAYS COUGHING AND WEEZING MY TWO CHILDREN HAVE WENT TO THE DOCTOR AND THE DOCTOR SAID MOLD COULD BE ONE OF THE REASOND FOR THESE HEAD ACHES AND WEEZING AND COUGHING A YOU HAVE BUT MY CHILDREN AT HARM KNOWINGLY THAT THIS MOLD WAS THERE THERE IS NO EXCUSE THAT THIS SHOULD HAVE ACCURED THIS LONG AND VERY NEGLIENCE AND WHEN U CAME INTO MY APARTMENT AND TOLD ME TO TELL THE INSURANCE ADJUSTER A LIE FOR YOU TO BENFIT OFF IT AND STILL NOT MAKE ANY REPAIRS IS CALLED FRAUD AND
breach of agreement, negligence | Case#**-*054
Bakersfield,
California -
93306
There has been a Breach in my Lease Agreement by downstairs tenants. They have invaded my privacy of home and silence. I have called in multiple noise complaints and informed Management of situation concerning downstairs tenants, Management has done nothing to ensure my privacy of home and safety.
Landlord Restricted Access To Premesis Without Notice | Case#**-*002
SAN RAFAEL,
CA -
94901
Landlord constructed scaffolding around entire premesis, blocking only two entrance paths to rear of house where apartment is located. Blocked fire escape routes on either side of apartment, and did all of this without nofity tenant that our access would be affected.
Termination Of Lease | Case#**-*440
SOUTH HOLLAND,
IL -
60473 1042
= I currently rent and reside at 15031 Riverside Drive South Holland Illinois. I am emailing you in regards to filing a complaint, I moved into the property on July 24 2016 and since myself and my children have moved in we all have become very ill. My children are 2 yrs old and 5 yrs old, we all have nose bleeds severe coughs sneezing and red eyes skin rashes and respiratory issues since residing in the home.
I spoke to my landlord about the issues as there is mold, chipping paint, mildew and high levels of moisture in the home along with the ceiling and walls cracking due to foundation issues. When first moving in I did not see any of these things because they painted over the issues and the cracks . The basement has tree branches growing through the foundation and also mold and mildew. I have contacted them several times and was advised that they felt that it was just water stains. My two year old has ingested paint chips from the wall as it has not been fixed. I have contacted them with no real fix to the issues. I have contacted the city of South Hollands Code enforcement division for assistance also.
Impossible Living situation | Case#**-*136
Flagstaff,
Arizona -
86001
I am 34 year old college student. I was living with some younger women who could not keep the noise and partying to a minimum. I talked to the on a number of occasions. As the only one with good credit the electric bill was in my name so we each owed 1/4 of the bill each month, I lived with three other girls. The final incident was when one of them refused to pay her portion of the bill forcing me to go to the office and have them force her to pay. The manager had to convince me to try a mediation, but they didnt even respond to her emails. After this happened I had to deal with passive aggressive behavior. It started to effect my grades so I was forced to move out. The responsibility of finding someone to take over the lease fell to me, they do have a list but someone has to walk in and want to move in to an apartment. I have been looking in a number of ways, craigslist, campuswall, the list in the main office, and flyers around campus. The problem I have now is I finally found someone to take over my lease but they wanted my room specifically. This past Friday I got a call stating they had a girl that needed to move out and could they use my unit and move my lease, I had to call the girl to see if this was ok with her since she wanted my room. They didn't give me enough time to get a response from her because by the time I did they had already moved someone into my unit. This is now a problem because I'm on the hook for this lease until August 2015 and now I have no to take over my lease. They have done very little to help me and when I did find someone they screwed me over. I need help.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
