Landlord Complaint Record: #20-0231

Advantage Property Management    |    Wallace Martell    |    Clemson    ,    South Carolina 29631    Landlord Complaint 20-0231


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CASE CLOSED MET MINIMUM REQUIREMENT Nov 30, -1


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 20-0231 Filing Date : Nov 29, 2008
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Wallace Martell RENTER : Kept Private
Property Name : Advantage Property Management      
Address : 391-202 College Ave. Address : Kept Private
City, State - Zip : Clemson, South Carolina - 29631. City, State - Zip : Clemson, South Carolina - 29631.
Phone : Kept Private Phone : Kept Private

COMPLAINT :
Fair Resolution according to renter :
  1. For the false charges to be cleared and damaged/missing items compensated for. I will pay for what I am responsible.

RENTAL DETAILS
Address               :   201 Pine St. Apt. 10, #South Ridge Apt. 10
City, State - Zip   :   Clemson, South Carolina - 29631.

COMPLAINT DETAILS (from renter)

I recently recieved a bill from my property management company stating what I owe as a former tennant. There are charges that I am responsible for, however, there are charges that do not apply. There are six charges of supposed billing from my electric company which should not exist. Each transaction is charged after the date of my service cancelation which I have varified with the power company. I also have documentation. My second dispute with the bill is that it lists charges for replacement and repair of broken blinds. The blinds were broken before my roomate and I became tennants and this was documented with the property management company on a pre-damage report filled out by all tennants before the move in date. The management agency also moved my possessions into their personal storage until I could retrieve them. When I went to pick them up my full couch was broken down the middle and my char-broil grill along with 3 separate light fixtures and bulbs were missing completely. I appealed these charges and also asked for compensation for my broken and missing belongings recently and recieved a response saying all charges stand, and that I was not being charged for the blinds themselves but for the repair, which does not make sense as the damages were pre-existing. My missing and broken items were not even mentioned in their response. I feel that I am being taken advantage of and would greatly appreciate some professional help with the matter.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
AGENT #204 Dec 29, 2008 Case Closed. Legal obligations were met.
Agent Dec 17, 2009 3 DAY RESPONSE PERIOD: Both parties are alloted a 3 day period to make final statements. Following the 3 day period the case will be closed.
Agent Dec 17, 2009 MEDIATION AGREEMENT: Management feels justified in the charges. Management has made arragements to allow Curtis to remove his barbeque. Curtis will need to contact Karla at 864-654-3333 to set a time.
Agent Dec 17, 2009 MISSING ITEMS: When a manager is required to store belongings they are not responsible for loss. The loss of such items would be covered by renter insurance if the tenant paid for such services.
Agent Dec 17, 2009 COST OF BLINDS: As per landlord response; Mr. Walker was not charged for the blinds, he was charged for maintenance to the apartment which included putting up the blinds a so forth.
Agent Dec 17, 2009 ELECTRICITY COST: The landlord made the following statement; as per lease tenant is responsible for utilities through the end of the contract. The charges were all before July 31.
Agent Dec 17, 2009 LANDLORD RESPONSE: Agent has communicated with manager concerning the case.
Agent Dec 16, 2009 Landlord Contacted: Agent spoke with landlord concerning complaint. Landlord did not receive previous messages. Landlord has been asked to respond with a resolution within 3 business days. Pending Landlord Response...
Agent Dec 12, 2008 UPDATE: Agent has not been able to get a response from the landlord. Agent has left a message and is pending response. Final request will be made this coming week.
Agent Dec 5, 2008 LANDLORD CONTACTED: Agent contacted landlord to discuss the charges. A detailed voicemail was left asking for a response to the charges. Pending Landlord Response...
Agent Dec 5, 2008 RENTER CONTACTED: Agent contacted the renter to get actual cost for items he is disputing.
Agent Dec 3, 2008 AGENT REVIEW: Agent S. Paxton has been assigned to this case and is reviewing the complaint for mediation. Pending Mediation...
DIVISION Nov 29, 2008 This case has been assigned to an Investigating Agent.