Landlord Complaint Record: #20-0345

Helene's Property Place    |    Tony Hopkins, Helene Hopkins    |    Pullman    ,    Washington 99163    Landlord Complaint 20-0345


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CASE CLOSED FORCE REQUIRED Aug 16, 2009


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-0345 Filing Date : Jul 14, 2009
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Tony Hopkins, Helene Hopkins RENTER : Kept Private
Property Name : Helene's Property Place      
Address : 225 NE Olsen Address : Kept Private
City, State - Zip : Pullman, Washington - 99163. City, State - Zip : Palouse, Washington - 99161.
Phone : Kept Private Phone : Kept Private

COMPLAINT :
Fair Resolution according to renter :
  1. replacement (not repair) of stairs, rewiring

RENTAL DETAILS
Address               :   500 E. Union Street
City, State - Zip   :   Palouse, Washington - 99161.

COMPLAINT DETAILS (from renter)

leaking gutters that dispurse water onto mossy wood stairs making them slippry in summer and icy in winter!, pointed out these problems before and after moving in 3 years ago, landlord regurlarly ignores request

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Aug 14, 2009 64.126.166.20 8/14/09: We had still no response from the landlord regarding our complaint. As these items are SERIOUS liability issues we will consider getting the needed repairs done and deducting the cost from the rent . Sad that it could come to this!

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Aug 16, 2009 CASE TO BE CLOSED: Due to the refusal to cooperate, the RPA has no choice but to close this case. A negative record will be attached to the landlords record within 30 days. Case Closed.
Agent Aug 16, 2009 REPAIRS TO BE MADE: Agent suggest that the tenant provide management with a certified letter requesting the repairs be completed by a certain date. Following the expiration tenant should seek counsel on how to deduct the repair cost from rent. Agent cannot provide legal advice concerning this process and suggest the tenant contact a local attorney concerning the issue.
Agent Aug 16, 2009 NO RESPONSE CONFIRMATION: Agent has not received any response from management. It is obvious that management is requiring the tenant to take this complaint to the next level.
Agent Aug 10, 2009 3rd Attempt: Agent was able to get through. However, Helene was busy with another client and not able to speak. Agent left a detailed voicemail requesting a response to our mediation request. Landlord has been provided with 3 days to respond by Fax, Phone, or the Online Response System. Pending Response...
Agent Aug 10, 2009 2nd Attempt: Agent has made a second phone attempt. Line is still busy.
Agent Aug 10, 2009 1st Attempt: Agent was unsuccessfull calling management by phone. Line was busy.
Agent Aug 10, 2009 AGENT CALL: Agent is preparing to contact management by phone. Pending phone call...
Agent Aug 10, 2009 TENANT CONTACTED: Agent spoke with tenant to determine whether the repairs have been made or not. Tenant stated that management has done an walk-through, but has not agreed to fix anything.
Agent Jul 22, 2009 PENDING LANDLORD RESPONSE: Agent has sent mediation request and is now waiting for the landlords response. Pending Response from Landlord...
Agent Jul 22, 2009 MAILING PREPARED: Agent has prepared a mailed mediation request. Mail will be sent out today and expected to arrive within 3 business days. Pending Mailing...
Agent Jul 22, 2009 CASE REVIEW: Agent has reviewed the case and is preparing a written notice of mediation. Request for replacement of stairs and wiring has been created and is being prepared for mailing. Pending Mailing...
Agent Jul 22, 2009 CASE ACCEPTED: Agent S. Paxton has accepted this case and is reviewing details for mediation. Pending Review...
Agent Jul 22, 2009 CASE ASSIGNED: Case has been assigned to Agent S. Paxton. Agent is scheduled to review case details. Pending Review.