Landlord Complaint Record: #20-0372

Barrett & Stokely, INC    |    Alex Stokely    |    Indianapolis    ,    Indiana 46240    Landlord Complaint 20-0372


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED MEDIATION REFUSED Nov 30, -1


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-0372 Filing Date : Aug 24, 2009
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Alex Stokely RENTER : Kept Private
Property Name : Barrett & Stokely, INC      
Address : 3755 East 82nd St. Suite 300 Indianapolis, IN 46240 Address : Kept Private
City, State - Zip : Indianapolis, Indiana - 46240. City, State - Zip : Cincinnati, Ohio - 45202.
Phone : Kept Private Phone : Kept Private

COMPLAINT :
Fair Resolution according to renter :
  1. I will pay for the carpeting that requiring replacement as listed on the walk-out, but not for entire apts. carpet

RENTAL DETAILS
Address               :   359 N. West Street, #174
City, State - Zip   :   Indianapolis, Indiana - 46202.

COMPLAINT DETAILS (from renter)

The walk-out listed damage in the front bedroom of the apartment limited to the carpet which "smelled of urine". We had a dog, and can't dispute she may have urinated in that room, but management replaced carpet in the entire apartment and is charging me for the entire replacement, though there was no mention of, nor was their any damage of the rest of the carpet, which had just been installed in October of 2008.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (17)
Agent Date Response
AGENT #204 Sep 22, 2009 Landlord has refused to mediate a fair resolution. Case Closed.
Agent Sep 22, 2009 CASE CLOSING: Both parties have been provided with time to make final statements or arguments. The case is now closed.
Agent Sep 18, 2009 ASSUMED ACCEPTANCE: Tenant has confirmed that the landlord has cashed the original check issued to the landlord for early termination and move-out. Tenant has foreited security deposit to cover the cost of carpet damage. Charges and costs associated with carpert are assumed paid and resolved.
Agent Sep 18, 2009 FINAL RESPONSE PERIOD: Both parties are provided with 3 days to respond to this case. Following the 3 day response period, this case will be closed.
Agent Sep 18, 2009 MEDIATION REFUSAL: Management is unwilling to mediate. This case will be closed as "Refused to Mediate."
Agent Sep 18, 2009 TENANT CONTACTED: Agent contacted the tenant concerning the status of the complaint. Tenant is aware that the landlord will only cooperate if all negative reviews, and charges are dropped.
Agent Sep 18, 2009 LANDLORD RESPONSE: A fax response has been received from Alex Stockley. Landlord is unwilling to mediate unless the tenant agrees to remove negative review from apartment ratings site, and to drop any and all civil rights complaints. Landlord is not willing to negotiate with Mr. Rush until these allegations are amended or revoked.
Agent Sep 9, 2009 LETTER CREATED: Agent has created a final letter that has been mailed to the landlord. The tenant is willing to pay an additional $222.60 to cover a pro-rated portion of carpet replacement. Pending landlord response...
Agent Sep 9, 2009 MAILING SENT TO TENANT: Tenant has confirmed that a letter was received from management. Tenant is not willing to work outside of mediation. Tenant has contacted the mediator to respond.
Agent Aug 31, 2009 3 BUSINESS DAY RESPONSE: Landlord is provided with 3 full business days to respond. Landlord is provided through Thursday the 3rd to respond to mediation request. Pending Response...
Agent Aug 31, 2009 LETTER CONFIRMATION: Agent has verified that the certified letter was accepted and delivered today. Mediation Notice delivered at 4:05 PM on August 31, 2009 in INDIANAPOLIS, IN 46240
Agent Aug 25, 2009 PENDING LANDLORD RESPONSE: Management has been sent 2 letter notifications. Landlord will have a full 3 business days to respond to mediation request. Pending Landlord Response...
Agent Aug 25, 2009 DUPLICATE MAILING: Agent has prepared a duplicate Notification of Mediation that will be sent out USPS First Class mail. This duplicate copy is in place in case management refuses to sign for the certified letter.
Agent Aug 25, 2009 CERTIFIED MAILING: The Notice of Mediation is being sent by USPS Certified mail # 7005 0390 0004 8213 0725. Delivery status can be verified at www.USPS.com
Agent Aug 25, 2009 BONDED COPY: A bonded copy of the case has been prepared and will be sent with the Notice of Mediation.
Agent Aug 25, 2009 CASE REVIEW: Agent has reviewed the complaint and is preparing a written Notice of Mediation. The written letter will provide management with 3 days to respond to mediation.
Agent Aug 25, 2009 CASE ACCEPTED: Case has been accepted by Agent S. Paxton. Agent is preparing to review the case for mediaiton.