Landlord Complaint Record: #20-0469

Karen Hamilton    |    Portland    ,    Maine 04101    Landlord Complaint 20-0469

Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page

CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 20-0469 Filing Date : Dec 28, 2009
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code 5 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Karen Hamilton RENTER : Kept Private
Property Name :      
Address : 23 Vesper Street, #3 Address : Kept Private
City, State - Zip : Portland, Maine - 04101. City, State - Zip : Portland, Maine - 04101.
Phone : Kept Private Phone : Kept Private

COMPLAINT : 2 year old has asthma/tenants upstairs smoke ciagrettes/marijuana
Fair Resolution according to renter :
  1. Immediate refund of our security deposit the day we move: 2.1.2010 and the $35 fee we paid to process this complaint. TOTAL: $1010

Address               :   23 Vesper Street, #1
City, State - Zip   :   Portland, Maine - 04101.


We clearly stated before signing a lease that our daughter has severe respiratory issues and was recently hospitalized in ICU and that wherever we lived must be no smoking. Karen Hailton assured us that the tenants on the 2nd floor smoke occasionally and only outside. That is not the case. Both floors above us smoke ciagrettes and/or marijuana, one of which Karen Hamilton lives on. When I addressed this concern to her she stated they only began smoking in the winter last year (shows her dishonesty further) and she would ask them to stop. The smoke did not improve and the marijuana smoke grew stronger. I have emails dating back to 9.18.09 that show we clearly tried everything we could to work around them: cold air humidifiers, a/c units, fans, a very expensive BlueAir purification system recommended by our child's allergist to specifically combat smoke and cover the square footage of our apartment. We again addressed the smoke and were told "they have lived here 10 years I can't ask him to stop smoking pot." We have letters from her allergist and pediatrician that state is is detriment to her health to be aroung marijuana and cigarette smoke. I have nearly 12 witnesses that have smelled the smoke and seen the haze in the hallways due to all of the smoking. We feel in is more than fair to ask for our deposit back immediately given that Ms. Hamilton knows we need the money to pay for moving expenses. Expense we have incurred because she refuses to stop the smoking. We are not asking for moving expenses and reimbursement for the air purifier which some may feel were expenses only incurred due to Ms. Hamilton's refusal as well. Even today, knowing our daughter has pneumonia right now the male tenant on the 2nd floor came home to smoke marijuana at noon. We are happy to schedule a walk thru with Ms. Hamilton on 2.1.2010 and ask that she have our check ready to give to us immediately.

From Date IP Address Response

Agent Date Response
AGENT #204 Jan 26, 2010 Mediation was not needed.

Agent Jan 26, 2010 TENANT FAILURE TO RESPOND: Agent has provided the tenant with more than reasonable time to respond and has not. Tenant has not responded, therefore agent can no longer mediate this case.

Agent Dec 29, 2009 PENDING TENANT: This case is on hold and pending update from the tenant. Tenant is required to update the case by responding online as to when the agent can move forward with contacting the landlord. Agent expects an update at least weekly, failure to update case will result in the case being dropped. Pending update from tenant....

Agent Dec 29, 2009 CASE PENDING AND ON HOLD: As per tenants request this case is prepared and pending mailing, however it will not be mailed until tenant provides confirmation to proceed forward. Tenant has found an attorney to represent her and is pursuing that route. Agent will not contact landlord as per tenants request.

Agent Dec 29, 2009 MEDIATION NOTIFICATION PREPARED: Agent has prepared a Mediation Notice that will be mailed with the Bonded Copy of the case.

Agent Dec 29, 2009 CASE REVIEW: Agent has reviewed the case and is clear on the mediation request as per tenants filings.

Agent Dec 29, 2009 CASE ACCEPTED: Agent has accepted the case and is pending a review for mediation.

Agent Dec 29, 2009 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending Case Acceptance...