Landlord Complaint Record: #20-0660

Klos Real Estate services, Inc.    |    Denver, Co.    ,    Colorado 80218    Landlord Complaint 20-0660


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CASE CLOSED RESOLVED Jul 20, 2010


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-0660 Filing Date : Jun 29, 2010
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Jul 9, 2010
<> The attached document is the fax sent to the agent. Landlord has provided 29 pages of documentation.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Klos Real Estate services, Inc. RENTER : Kept Private
Property Name :      
Address : P.O. Box 18736 Address : Kept Private
City, State - Zip : Denver, Co., Colorado - 80218. City, State - Zip : Denver, Colorado - 80237.
Phone : Kept Private Phone : Kept Private

COMPLAINT : breech of agreement
Fair Resolution according to renter :
  1. refund security deposit of $350.00, Pet deposit of $100.00, wrongful penalty of failure to notify of vacation thirty days prior of vacation

RENTAL DETAILS
Address               :   42 Pearl St. #304
City, State - Zip   :   Denver, Colorado - 80203.

COMPLAINT DETAILS (from renter)

Loud neighbors below me,( including one of the Klos employees) Alley Klos and her girlfriend who lived directly below me was the main reason I felt I had to move. I had politely asked the neighbor direclty below me to keep noise down after ten at night and before ten in the morning because I work normal business hours. This didn't fix the problem. About a week later I slipped a request letter under Alleys door in hopes the issue would get resolved. It got worse. It then became known to me that they were best friends or girlfriends. The first and last month rent was pre-paid. I mailed my notice to vacate the unit December 22, 2009. January 2010 rent was pre-paid as it was my last month. I found a letter taped to my door on January 13, 2009 stating that because I hadn't paid January rent I had to vacate the unit by Jan.15th and that they were charging a penalty amount of $800.00 ! $600.00 for Jan. rent and $200.00 for a lawyer retainer fee. I did no damage to the unit and also cleaned it before I left. I have pictures of all rooms after removing my things and cleaning. All in all they owe me $800.00 ($350.00 security deposit, $150.00 pet deposit, $300.00 for half of January rent pre-paid).

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Jul 20, 2010 After mediation both parties are happy with the end results. Case Closed.
Agent Jul 20, 2010 CASE RESOLVED: Agent has no choice but to close this case. Tenant has not responded despite reasonable time provided.
Agent Jul 16, 2010 FINAL OPPORTUNITY: Agent is providing the tenant with a final opportunity to respond to landlord fax.
Agent Jul 16, 2010 NO RESPONSE: Tenant has not responded to the fax sent by the landlord. Landlord has provided ample evidence that the tenant was in breach of contract. Tenant has been provided with an opportunity to rebuttal the response but has not.
Agent Jul 9, 2010 RESPONSE PERIOD: Agent is providing a response period for either party to provide any additional information concerning this case. Agent will review responses to determine if further mediation is applicable.
Agent Jul 9, 2010 LANDLORD FAX: Landlord has sent documentation to show that the tenant was in breach of the contract and did not have right to use deposit towards last months rent. Agent has reviewed lease and confirms that the tenant did sign and agree to the terms stated within the attached lease.
Agent Jul 2, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: JULY 12 2010 by 7PM
Agent Jul 2, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jul 2, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jul 2, 2010 LEGAL NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jul 2, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jul 2, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jul 2, 2010 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending case acceptance.