Landlord Complaint Record: #20-0684

Strycker reality    |    Lynn Strycker    |    West lafayette    ,    Indiana 47905    Landlord Complaint 20-0684


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CASE CLOSED FORCE REQUIRED Aug 23, 2010


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-0684 Filing Date : Jul 14, 2010
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 19, 2010
This again is only one example of the issues with the phone outlets. We initially had our phone service through cable so did not use the phone jacks. We switched to Verizon and when doing so found out not one single phone jack in the house was operational. Verizon came out and was only able to make two of the phone jacks operational, the other 3 do not work. We were charged $39.95 plus an additional $6.99 per month for a maintenance fee. I reported the phone jack issue to Mrs. Stryker over 5 weeks prior to having repairs done. Again i was told i was not authorized to have these repairs done. I only requested to be reimbursed what was charged to me, she refused and gave me 30 days notice to move. I
upload Kept Private Renter Jul 19, 2010
The hot water heater has begun to pitch which has created operational issues. The fuse panels had to be removed and the fuses replaced due to exposure to water which i can only assume is related to the water heater pitching over. I contacted her on 5 seperate occassions and left messages with no response. I was without hot water for over 2 weeks and contacted a plumber to resolve this issue. After the repairs were made i was contacted by Mrs. Stryker and in formed i was not authorized to make these repairs.
upload Kept Private Renter Jul 19, 2010
This is one example of this issue in the master bedroom. This problem has also ocuured in the childrens room and the living room. Due to the exposure of the electrical wiring i had no choice but to fix the other heaters due to the children in the home.
upload Kept Private Renter Jul 19, 2010
Another photo of the seperation taking place. Again there has been no attempt to resolve this issue or the many others.
upload Kept Private Renter Jul 19, 2010
The floor joist have progressively gotten worse since the initial complaint was made in May of '09. The bottom plate of the load bearing wall has begun to seperate from the floor. The slope of the floor is prevalant in relation to the pitch of all the furniture....you could set a ball in one corner of the room and it would roll the the other corner.
upload Kept Private Renter Jul 19, 2010
The ralling on the back porch
upload Kept Private Renter Jul 19, 2010
what is suppose to be railing, completely rotted off.
upload Kept Private Renter Jul 19, 2010
The rest of the back porch that is rotten off and that has gotten worse due to lack of maintenance.
upload Kept Private Renter Jul 19, 2010
The back porch that has nails sticking out of it.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Lynn Strycker RENTER : Kept Private
Property Name : Strycker reality      
Address : 2639 yeager rd Address : Kept Private
City, State - Zip : West lafayette, Indiana - 47905. City, State - Zip : lafayette, Indiana - 47904.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Refuses to come and fix thing for the property
Fair Resolution according to renter :
  1. I want the landord to know that it is against the law to not maintain this property

RENTAL DETAILS
Address               :   507 s.31st st
City, State - Zip   :   lafayette, Indiana - 47904.

COMPLAINT DETAILS (from renter)

First I would like to give you some general information on why I have come to you for help and filing a complaint against my current landlord. My husband and two children moved in to a 2bed 1bath house with our 2 kids in March of 2009 when we moved in the carpet was disusting to say the least and the front porch was in bad shape and the paint was all chipped off of it looks bad. well she refused to put in new carpet so I agreed to do so myself and this was done with no decutions in our rent. She agreed to come and fix the proch which was never done. I never heard anything about it from that piont on so I didnt do much about it .During the winter months our heating bill was becoming very high and I had some cocerns with the base board heat not working properly. The baseboard heat didn't work at all in the spare room and the one in the master bedroom was falling out of the wall and my electric bill was over $350 for ONE MONTH and this continued throughout the winter months. I contacted her on several occassions and she finally agreed to have someone come and take a look at the problem we set up a time for the next night for someone to be there and they never came she never came out and then we never heard from her again until the spring and I tried many more times to contact her about the on going problem with the heat and never heard a word back. I also have proof of electric charges for the winter months. Then the back porch was staring to get really dangerous for my children it is completely rotting off and there are no rails to hold onto nails sticking out of it and the stairs are falling apart. WE asked her many time to come out and look at this situation and she never has. Its is completly unsafe for anyone! Then again we started having problems with the water not staying hot for showers doing dishes. I was having to boil water so that my children could take a somwhat warm bath for weeks. She had come by my house one afternoon To collect the rent and I had told her about this problem and she said if it kept going on to call and so we did the next week. I called her and left over 20 messages and she never returned a single one. So I could not afford to pay someone $450 to come out and fix it so a good friend of ours who is a retired plumber came to fix it and we paid him $100 for his 3 hours of work and finally there were no working phone jacks in the house and we had to have some one out to fix those because we had to hook up to the jack outside!

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Jul 19, 2010 108.1.36.134 This is a continuance of the initial complaint. Styker reality has failed to maintaine this property in any way shape or form as is obvious in the selective photos attached to this case. I have repeatedly contacted Stryker reality and left numerous messages concerning every described issue. If and when I ever recieved a response I would be told someone would be sent over...not one single time has anyone ever been sent here to address these issues. I would have to hold the rent in order to even get Mrs. Stryker to respond, than it seemed she would just say what needed said to get her rent. I have also contacted the Tippecanoe County building inspector and currently am setting up a time so the many structural and code issues can be evaluated, documented and cited. Stryker reality has violated the contract established between us and now has given me 30 days notice to vacate. I have paid the full amount of the rent every month as established in the lease but Stryker reality has failed to maintain this property as established in the lease. I fully intend on moving but i refuse to pay one red cent for the duration of time it takes me to find a suitable maintained property for my family. If need be i will go to court and expose Mrs. Stryker for the slumlord that she is. I will only continue with the building inspector of this county if you advise me to do so. Your resonse in a timely matter would be much appreciated. Thank you for your time and concern.

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Aug 9, 2010 FINAL RESPONSE PERIOD: Agent is providing a final week response period. Agent will review final responses to determin if further mediation is applicable.
Agent Aug 9, 2010 COURT REFERRAL: Due to the landlords refusal to cooperate, the tenant will need to escalate this case to the courts. Only court can force the landlord to respond.
Agent Aug 9, 2010 LANDLORD NON-COMPLIANT: Landlord has failed to respond to the complaint despite multiple reasonable opportunities.
Agent Jul 27, 2010 3 DAY EXTENSION: Agent is providing management with 3 business days to respond to the follow-up request.
Agent Jul 27, 2010 FOLLOW-UP CALL: Agent has left a detailed voicemail requesting that management respond to the complaint immediately. Failure to respond will result in a negative record. Pending Response.
Agent Jul 27, 2010 RESPONSE PAST DUE: Agent has not received a response from the landlord concerning this complaint. The Agent will follow-up to request an immediate response.
Agent Jul 19, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: JULY 27 2010 by 7PM
Agent Jul 19, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jul 19, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jul 19, 2010 LEGAL NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jul 19, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jul 19, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jul 19, 2010 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending case acceptance.