Landlord Complaint Record: #20-0736

Aventura Harbor    |    United Property Management, Inc.    |    Miami    ,    Florida 33147    Landlord Complaint 20-0736


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CASE CLOSED MET MINIMUM REQUIREMENT Oct 4, 2010


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 20-0736 Filing Date : Aug 12, 2010
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Sep 30, 2010
Corporate claims that Certificates of Operation in elevators were valid. However, both elevators had expired Certificate of Operation from 08/01 to 08/26 (compare US Postal date and Certificate expiration date).
upload Kept Private Renter Sep 30, 2010
They did not fixed this.
upload Kept Private Renter Sep 30, 2010
They did not fixed this.
upload Kept Private Renter Sep 30, 2010
They are not fixed yet.
upload Kept Private Renter Sep 30, 2010
They are not fixed yet.
upload Kept Private Renter Sep 30, 2010
They are not fixed yet.
upload Kept Private Renter Sep 30, 2010
They are not fixed yet.
upload Kept Private Renter Sep 30, 2010
They are not fixed yet.
upload Kept Private Renter Sep 30, 2010
They are not fixed yet.
upload Kept Private Renter Sep 30, 2010
They are not fixed yet.
upload Kept Private Renter Sep 30, 2010
They are not fixed yet.
upload Kept Private Renter Sep 30, 2010
They are not fixed yet.
upload Kept Private Renter Sep 30, 2010
They are not fixed yet.
upload Kept Private Renter Sep 29, 2010
Property Manager refused to provide maintenance requested.
upload Kept Private Renter Sep 27, 2010
During seven (7) days Corporate sent the technicians and they replaced A/C in my apartment. Technician from local office fixed my mailbox.
1. Ceilings and wall in the apartment bedroom still need to be painted 2. Carpet in the apartment bedroom still need to be repaired 3. The balcony/pouches still need to be repaired because rain still collects and has nowhere to drain out 4. The outgoing mailbox still need to be fixed.
upload Kept Private Renter Sep 22, 2010
1. On 07/27/2010 I reported that air conditioner was broken twice during two-week periods (end of July-beginning of August). However, air conditioner (made and installed in 1982) is not working efficiently. Air conditioner should run constantly to keep 78F in the apartment, which causes noise and raises my electric bill. When the temperature in the apartment is 83F, my bill is more than $130. To keep apartment cool and nice I most likely would need to pay $300 or more every month. Therefore, I requested to replace the air conditioner because on-going repair does not help at all. 2. From July 2010, I constantly requested repair leakage in my bedroom. Finally, on September 10, 2010 they fixed the roof. However, they “forgot” that carpet, ceilings, and wall need to be fixed too. This is “good” illustration of United Property Management, Inc. mission statement “Paying attention to every detail". 3. On 08/12/2010, I posted on this web site that the balcony was designed improperly. Rain collects and has nowhere to drain. Thus, I can use the balcony four five days after each rain. However, during six weeks nothing was done. Accordingly, I requested to repair the balcony in order to stay in compliance with Florida Statute 83.51(1). 4. On 08/26/10, Property manager stated that mailboxes (out- and in-coming) are replaced, and they are not.
upload Kept Private Renter Sep 18, 2010
60-days lease termination notice due to the material breach. Received, signed, and dated by Property Manager on 08/31/2010.
upload Kept Private Renter Sep 15, 2010
Timely disseminated information about event could be helpful in prevention.
upload Kept Private Renter Sep 10, 2010
Result of biased investigation.
upload Kept Private Renter Sep 6, 2010
Before I signed my lease, I showed the reviews I found on http://www.apartmentratings.com to leasing agent Nelly and asked for some explanation. She told me that property is under new management since the fall of 2009 and problems mentioned in these complain are fixed. However, I am the witness that nothing changed at Aventura Harbor (formerly Beverly Hills Club Apartments). I cannot make a right informed-decision because the agent provided spurious facts for me.
upload Kept Private Renter Aug 28, 2010
Phone calls log #1
upload Kept Private Renter Aug 28, 2010
Phone calls log #2
upload Kept Private Renter Aug 28, 2010
In response to the letter from Tracy Eldridge (Property Manager).
upload Kept Private Renter Aug 27, 2010
Entrance door renters need to use when elevators are out of service. No entry?
upload Kept Private Renter Aug 27, 2010
Water on the balcony 08/27/2010 (two days after rain).
upload Kept Private Renter Aug 27, 2010
Is it mail box replaced? (08/27/2010)
upload Kept Private Agent Aug 26, 2010
This is a scanned copy of the response received by the landlord.
upload Kept Private Renter Aug 26, 2010
Picture of Certificate of Operation from the elevator.
upload Kept Private Renter Aug 26, 2010
Leakage from A/C.
upload Kept Private Renter Aug 26, 2010
Leakage from A/C.
upload Kept Private Renter Aug 26, 2010
Leakage from A/C.
upload Kept Private Renter Aug 26, 2010
Water stays on the balcony after 24 hours of rain because balcony has defect, but not because of weather conditions.
upload Kept Private Renter Aug 26, 2010
Wall damage
upload Kept Private Renter Aug 26, 2010
Leakage from A/C.
upload Kept Private Renter Aug 26, 2010
Leakage from A/C.
upload Kept Private Renter Aug 26, 2010
Leakage from A/C.
upload Kept Private Renter Aug 26, 2010
Instead of to send A/C tech immediately, Mr. Martin suggested to me to run to local Home Depot and buy dehumidifier. I went to store and bought the humidifier (see receipt 07/26/2010) because I was second day without A/C when humidity was almost 70% and temperature 95F.
upload Kept Private Renter Aug 26, 2010
Instead of to send A/C tech immediately, Mr. Martin suggested to me to run to local Home Depot and buy dehumidifier. I went to store and bought the humidifier (see receipt 07/26/2010) because I was second day without A/C when humidity was almost 70% and temperature 95F.
upload Kept Private Renter Aug 26, 2010
This is picture of replaced mail box (08/26/2010)
upload Kept Private Renter Aug 26, 2010
This is picture of replaced mail box (08/26/2010)
upload Kept Private Renter Aug 26, 2010
This is picture of replaced mail box (08/26/2010)
upload Kept Private Renter Aug 26, 2010
This is picture of replaced mail box (08/26/2010)
upload Kept Private Renter Aug 26, 2010
This is picture of replaced mail box (08/26/2010)
upload Kept Private Renter Aug 26, 2010
Just one dryer is working.
upload Kept Private Renter Aug 26, 2010
Constantly wet carpet in bedroom.
upload Kept Private Renter Aug 12, 2010
Text of whole complain.
upload Kept Private Renter Aug 12, 2010
Whole text of complain.
upload Kept Private Renter Aug 12, 2010
Whole text of complain.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : United Property Management, Inc. RENTER : Kept Private
Property Name : Aventura Harbor      
Address : 8730 NW 36th Ave Address : Kept Private
City, State - Zip : Miami, Florida - 33147. City, State - Zip : North Miami Beach, Florida - 33179.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bad maintained property
Fair Resolution according to renter :
  1. I would like to move out from Aventura Harbor without paying penalty ($1706) for breaking the contract because all ongoing problems
  2. Refund of $199 security deposit

RENTAL DETAILS
Address               :   19477 NE 10th Ave apt 514
City, State - Zip   :   North Miami Beach, Florida - 33179.

COMPLAINT DETAILS (from renter)

07/25/2010 (Sunday) around 11:00 A/C started to blow just warm, but not cold air. I called number (305) 654 7500 numerous time, spoke with representative of answer department, few times they promised me to come and fix the problem with A/C, because outside was around 85F, inside 95F. However, last time I called them around 22:00 and I was told that maintenance will come on Monday (07/26/2010) morning and I do not need to inform office about that, they will pass information about A/C problem to management office. However, I went to office Monday morning around 09:00, reported the problem. The office did not receive any information about the problem from Answering Service. I got promise that A/C will be fixed same day. I called the office almost every hour, because temperature inside of apartment was around 95F, humidity almost 70%. I went to office and spoke with Mr. Martin, he suggested to me to go to Home Depot and to buy dehumidifier or portable A/C if I cannot stand such living conditions. Nevertheless, they forgot to give work order to maintenance man. Thus, around 17:00 office promised to me that A/C will be fixed on Tuesday (07/27/2010) at 09:00. At 10:00 I called office and leasing specialist told me that she does not when maintenance will come and fix A/C. After that, I called Corporate Office (phone# 305 558 0060) and told that such a treatment of residence is neglect and humiliation and I will moved out if A/C will not be fixed without few hours. After that, I receive a phone call from Mrs. Tracy Eldridge (Property Manager), she apologized for all inconvenience and informed that maintenance is on the way. Around noon of Tuesday (after 49 hours of sweating and suffering in 95F heat) maintenance was in my apartment and fixed A/C within 15 minutes. Maintenance man told that coolant is leaking from the system and system is too old to be fixed properly and need to be changed.

LANDLORD / TENANT RESPONSES (14)
From Date IP Address Response
Renter Sep 30, 2010 98.64.5.80 On September 20 and 23, 2010 I delivered two NOTICES with follow requests:
1. To replace the air conditioner in the apartment. – DONE!
2. To repair and paint ceilings and wall in the bedroom – STILL PENDING …
3. To repair the carpet (remove mold from it) in the bedroom – STILL PENDING …
4. To repair the balcony/pouches because of collection of water – STILL PENDING …
5. To repair or replace these mailboxes – Ingoing repaired. Outgoing STILL PENDING …
6. To replace/repair the tiles in the kitchen – STILL PENDING …
7. To replace or repair the balcony doors – STILL PENDING …
8. To replace or repair the sharp edges of shelves in my closet – STILL PENDING …

How many times I need to deliver these written requests? 5 times, 10 times … “Management states that they will continue to address any maintenance needs”. Why they are not addressing these pending requests?
Renter Sep 22, 2010 98.77.242.41 Fair solution can be found if both parts do express and show wiliness for that. Although United Property Management, Inc. claims that the management is continuously communicating and working together to make tenants living experience rewarding, I never receive an opportunity to talk in person (or by phone) with corporate management and work together to find some fair solution (maybe move to another property managed by this corporate or another options to choice from, etc.). Moreover, I am traveling nurse, and we are sharing information on different web sites for nurses (for example, allnurses.com) about different properties in the different cities across the country. Thus, by penalizing me United Property Management, Inc. is penalizing their business because I cannot to refer anybody to rent from this company. With my colleague, we saw different properties managed by United Property Management, Inc. I was really impressed about Intracoastal Yacht Club Apartments. However, I cannot trust that United Property Management, Inc. will make my living experience rewarding.
Renter Sep 18, 2010 74.233.183.191 United Property Management, Inc. stated that the building I live in has two elevators and that one was operational. On August 15, 16, and 17, 2010 both elevators were not operational. If elevator were operational all the time, why they both were repaired on August 17, 2010? Emergency exits only work one way: exit out. In order to get back into an apartment, a tenant must wait for somebody to open the emergency doors, which limits ability to enter premises. This is gross violation of §83.51(1)(b), F.S. I can provide several witness testimonies to support this claim. In addition, the property manager, Ms. Tracy Eldridge can attest to this fact as well. Furthermore, both elevators display expired Certificates of Operation as of August 26, 2010 This, I am sure UPM are aware, is in violation of §399.07(1),(2) F.S. UPM stated that air conditioner had been repaired in a timely manner. I found the truth to be quite the contrary. The air conditioner stopped working on July 25, 2010 and at that point I promptly phoned the office as well as spoke to office staff in-person. Instead of repairing the unit, the office staff suggested the purchase of a dehumidifier or portable air conditioner (!). The suggestion was inappropriate, yet I was forced to purchase a dehumidifier because the conditions in my apartment was unlivable (I will be more than happy to send pictures). Their suggestion was neither helpful nor professional as it failed to solve the problem. It was not until July 27, 2010 that the air conditioner was fixed; this constituted a full 49 hours without air conditioning. I think that we can both agree that with a temperature of 95F and humidity 70%, 49 hours is insufferable without proper air conditioning. To further aggravate the situation, on August 9, 2010, the air conditioner went out again because the initial repair was not done properly. This resulted in another 24 hours without a working unit. This, I am sure UPM are aware, is a clear violation of §83.51(1)(a)(b), F.S. On September 9, 2010, all the laundry machines and dryers were removed WITHOUT any prior notice. When I phoned the office, I was told that the equipment will be replaced yet the staff refused to give me a date when it will be done. Frankly, this kind of service is unsatisfactory. Yes, all the laundry machines are replaced after few days.
Renter Sep 18, 2010 74.233.183.191 An equally frustrating problem can be found in my apartment. From July of 2010, the carpet, one wall and the ceiling in my bedroom has been constantly moist (see picture attached). My repeated requests for maintenance both online and in person (7/28, 8/11, 8/27, 8/30, and 9/2) have gone ignored. It wasn't until a maintenance person showed up on September 3, that a leakage was found coming from the roof. This is again, clear violation of §83.51(1)(a)(b), F.S. On September 10, 2010 office staff promised to paint the ceilings and wall in my room they are not painted. My move-in experience was equally deplorable. During my move the power in my apartment was off (because management never followed up on previous tenant's unpaid bills). After two days without a working air conditioner, refrigerator, hot water, outlets, and light in my apartment, FPL was able to restore power. This is not the type of move-in experience that I believe UPM would find acceptable. Because of this, I did not have a chance to inspect apartment. This resulted in my not being able to test the appliances such as the dishwasher and refrigerator, both of which have since broken. It took two days to fix the refrigerator (5/25-5/26), destroying all the food and I was without a working dishwasher from 6/6-6/17. That is 11 days without a dishwasher. In addition, on August 2, 2010, my mailbox was broken into and mail was stolen. I, of course, informed the office about this incident. The outgoing mailbox is broken as well. Though property manager, Ms. Tracy Eldridge, claims that the mailboxes have been replaced they have not. I would also like to point out that the balcony was improperly designed. Rain collects and has nowhere to drain. This a short list of just some of the problems with Aventura Harbor. The United Property Management, Inc. (UPM) web site states that ''each one of our residents is greeted and serviced like a member of our family and residents can trust that UPM is continuously communicating and working together to make your living experience rewarding.'' "Paying attention to every detail" is UPM corporate mission statement yet so far, my experience with Aventura Harbor Apartments (managed by UPM) happens to be the opposite.
Renter Sep 18, 2010 74.233.183.191 I want to live in worry-free and safe environment; treated fairly and respectfully. I cannot tolerate further unfulfilled promises (that repairs will be been made immediately or timely, etc.) especially when the evidence of such interactions has repeatedly been proven to the contrary. If United Property Management, Inc. investigation into the matter consisted of speaking with the property manager and the property manager only, then they have not been given factual and truthful accounts. In our correspondence, alone I have noticed many dates and fact to be inconsistent with the truth. I hope that this is not how UPM desire this properties to be run. Manager responds to my complains answering me that 'We will not condone his ridiculous behavior' which is violation of §83.64(1)(a) F.S. I truly believe I have enough evidences to execute my right under §83.56(1)(a) F.S. to terminate the lease. I look forward to meeting United Property Management, Inc. Legal Department Director to find a mutually beneficial solution to this problem. Also, I asked to forward to me my contract executed by United Property Management, Inc. My photocopy only has my signature. Property manager, Ms. Tracy Eldridge promised forward contract executed by United Property Management, Inc. and never did during almost four months. Gimena R. Bustillo from UPM in response to complaint with Better Business Bureau mentioned about an option of early termination with a two month lease buy out and that this option was declined. However, I never did hear about this option and never declined it. On August 31, 2010 property manager received, dated, and signed my 60-days notice about termination of the contract/lease due to the material breach. Thus, I have no choice but to terminate the lease due to the failure of landlord’s violation of §83.51(1)(a)(b), F.S., §399.07(1),(2) F.S., and §83.64(1)(a) F.S. Thus, I am being constructively evicted by United Property Management, Inc. and terminating the lease on the grounds of the material breach and executing my right under §83.56(1)(a) F.S.
Renter Sep 18, 2010 74.233.183.191 09/17/2010 Receive Business Response (Better Business Bureau): Management investigated the allegations and found that there were in fact problems when the complaint first moved in. However they were fixed timely and within the legal requirements. Mail boxes were fixed and all laundry machines were replaced in that building and are all in working order. Complainant was giving an option of early termination with a 2 month lease buy out, this option was declined. Complainant cannot break the lease without penalty under the law because all problems been cured in accordance to the Florida Statutes. We urge complainant to pursue the avenue afforded by the law which is the utilization of the 2 month buy out without further liability to us.
Renter Sep 18, 2010 74.233.183.191 On September 10, 2010, I receive email from Aventura Harbor Apartments office: We just wanted to inform you that the roof for your apartment has been fixed. We will also like to confirm with you that our carpet technician has been to your apartment on 09/06/2010 and 09/09/2010 to shampoo your wet carpet, and you have explained to him that you are no longer having problems. Please advise if it still needs to be shampooed or not so we may proceed. Thank you very much. First time I requested maintenance (regarding the leakage) on July 28, 2010. On August 11, 27, and 30 and September 2 and 8, 2010 I repeated these requests, and only after six (6) weeks they fixed the roof. Most likely United Property Management, Inc. will state that repair was made timely. On September 6, 2010 (Labor Day) NOBODY did shampoo the carpet in my bedroom. Is it possible to see executed work order for that? On September 9, 2010, technician came and place black duct tape on some part of air conditioner. He did NOT shampoo the carpet in my bedroom. I did NOT explain to him that I am no longer having problems with leakage because the roof was fixed just next day. On September 8, 2010, I requested (in written) maintenance for painting ceiling and wall in my bedroom. However, this work was not done yet.
Renter Sep 10, 2010 74.233.183.191 I cannot agree with results of UPM’s biased investigation because information received just from the office staff. I would be more than happy to talk in-person with UPM Corporate office staff and explain my position and feelings. I hope UPM Corporate management will understand that all these problems during three months made Aventura Harbor unpleasant and unsafe place to live at and that is why I want mutual and peacefully terminate the contract. I hope UPM great mission statement is not just empty words. Improvements UPM are making at Aventura Harbor will make this place nice and pleasant to live, and I can recommend this place for my friends or maybe I will decide to move back after some time. However, time is needed to forget bad memories about unpleasant experience during these three months. UPM’s decision regarding mutual, fairly, and peacefully termination of the contract will have the large impact on my memories about this place and people. In addition, I did not receive any positive suggestions how to smooth the situation from UPM side.
Renter Sep 9, 2010 74.233.183.191 Good news! After few months of complains they started to install new mashers and dryers! I am glad renters will have fewer problems with the laundry. However, I gave the 60-days lease termination notice due to management’s material breach and yesterday I found new place to live. I want to leave this property with not bad memories if the corporate office will allow to terminate the contract peacefully without any fees. In such a case, I would be able to recommend this place for my friends in the future.
Landlord Sep 8, 2010 74.233.183.191 ROOF LEAKS: On 09/03, after several requests (on 07/28, 08/11, 08/27, 08/30, and 09/02) maintenance man finally came from central office to inspect moist carpet in the bedroom. He found roof leaks and promised to inform the local office about the problem, and they will inspect the roof 09/07. However, I did not hear anything from local office.
Renter Sep 3, 2010 98.77.241.157 United Property Management, Inc. (UPM) web site states that each one of our residents is greeted and serviced like a member of our family and resident can trust that UPM is continuously communicating and working together to make your living experience rewarding. "Paying attention to every detail" is UPM corporate great mission statement. However, my experience with Aventura Harbor Apartments (managed by UPM) proves to the opposite. It looks that the UPM managed property is kept in such a way that maintenance is deprived for years, which down the road results in huge traffic of complains from the tenants. Unfortunately, Aventura Harbor Apartments management learned to deal with it in a bad way – either by keeping false promises about what repairs will be done, or accusing a complainer about calling false alarms by stating that they will not condone such a ridiculous behavior. Surprisingly, UPM and Aventura Harbor Apartments stand very strongly behind wall of promises and lies (that repairs had been made in a timely fashion), and when clear evidences (pictures, phone logs, detailed explanation by witnesses, etc.) proves the opposite - corporate attitude towards the truth stands unshakable. Aventura Harbor Apartments runs down the managed property, squeeze as much as possible cash out tenants treating like second-class citizens.
Renter Sep 3, 2010 98.77.241.157 Try to imagine you move in into a place and stay for 2 days without electricity (because management never followed on previous tenant unpaid bills), without working elevators, laundry/dryers, or without A/C for 3 days during end of July in temperature of 95F. Is this a new definition of rewarding living experience as mentioned on UPM website? UPM states that they are doing everything possible to achieve outstanding performance. In the rental industry market top companies hires secret shoppers to gather valuable information about what items can be improved in order to stay at the top. Unfortunately, UPM chose a different way and direction. I want to be safe, live in worry-free environment, and be treated fairly and respectfully. I have no choice but to terminate the lease due to the failure of Property Manager to keep contractual obligations, such as to provide a safe and healthy environment, as contracted for, failed to provide functioning A/C, non-leaking A/C, did leave me in an apartment with excessive heat, didn't fix in a timely manner, despite repeated notices and promises, etc, according to provisions of the executed Lease Agreement/Contract between me and the apartment management on 05/24/2010. Thus, I am terminating the lease on the grounds of material breach and being constructively evicted by Property Manager.
Renter Aug 28, 2010 74.233.113.84 (cont.) suffering in 95F heat) maintenance was in my apartment and fixed A/C within 15 minutes. (see Phone call log) I am not familiar with any additional call regarding A/C on 07/29/2010, as Tracy Eldridge, Property Manager, stated in her letter. A/C in my apartment on 07/29/2010 was in working condition. 4. Probably pest control should be provided more often, if bi-monthly frequency is not effective. 5. Mail in- and out-going mailboxes were not replaced, as stated Tracy Eldridge, Property Manager (see pictures). 6. Water controls rain on the balconies, however water stays on the balcony for 24-48 hours after rain because balcony defect, but not because of weather conditions, stated Tracy Eldridge, Property Manager (see pictures).
Renter Aug 28, 2010 74.233.113.84 3. On 07/25/2010 (Sunday) around 11AM A/C started to blow just warm, but not cold air. I wasn’t in the apartment until afternoon. When I returned, A/C still wasn’t working. I called number (305) 654 7500 numerous time (7:30, 9:07, 9:43), spoke with a representative of the Answering Department (Center), few times they promised me to come and fix the problem with A/C (temperature outside was around 85F, inside 95F). I called them last time at 9:43PM and I was told that maintenance will come on Monday (07/26/2010) morning and I do not need to inform the office about that, because representative from Answering Department (Center) will pass information about A/C problem to the Office. Even so, I called the office on Monday morning at 8:07AM and I went to the office around 9:00AM and reported about the problem. The office did not have any information about the problem from Answering Department (Center). However, I got the promise that A/C will be fixed same day (07/26/2010). I called the office at 11:18AM because the temperature inside of the apartment was around 95F, humidity closely to 70%. I went to the office around noon and spoke with Mr. Martin, he suggested to me to go to Home Depot and to buy dehumidifier or portable A/C if I cannot stand such living conditions (see copy of receipt from Home Depot store). He promised to me that he will send A/C tech immediately. However, A/C tech didn’t show up. I called office at 3:34PM and 5:14PM, Mrs. Barbara promised to me that my A/C will be fixed on Tuesday (07/27/2010) at 09:00. On 07/27/2010, AM I called office at 9:44AM and leasing agent stated that she does not when maintenance will come and fix A/C and she cannot find any work order for my A/C. After that, I called United Property Management, Inc., Corporate Office (phone# 305 460 6300) at 11:15AM, I explained my problem and told that such a treatment of residence is neglect and humiliation, and I will moved out if A/C will not be fixed without few hours. They representative apologized for inconvenience and gave me phone number of Legal Department (phone #305 558 0060) at 11:17AM, and repeated same information. Representative told me that she needs to call to Aventura Harbor and promised to help as soon as possible. After around 25 min (at 11:43AM), I receive a phone call from Mrs. Tracy Eldridge, Property Manager, she apologized for all inconvenience and informed that maintenance is on the way. Around noon of Tuesday (after 49 hours of sweating and sufferin
Renter Aug 28, 2010 74.233.113.84 In response to the letter from Tracy Eldridge (08/23/23). 1. During application process, I was told that I would need to set up an account in my name with FLP on the move-in date. I called FPP on 05/24/2010 and did set up the account (FPL sent out a confirmation about my call on 05/24/2010. I will be able to provide this confirmation when I will receive it by mail within 5 to 7 business days). I cannot call earlier to FPL because for set up, an account exact address for services is needed and this address was provided for me on moving-in date (05/24/2010). Tenant is responsible for opening an account in his or her name. Property manager is responsible for turning in electric service in the apartment on move-in date. According to Lease (subsection #2), tenant may not occupy apartment without electric service provided. In addition, FPL turned on power on 05/25/2010 around noon (I can request confirmation from FPL when order was completed). Around 2:00PM, I went to office for assistance because power was still off in the apartment. Leasing agent informed me that the power brakes must be turn on, but did not offer any assistance with this problem. I turned on the power breaks and finally was on in the apartment. 2. In reference to the refrigerator, I had power in the apartment on 05/25/2010 and I went to buy some groceries. I placed all groceries into refrigerator and next morning (05/26/2010) I realized that refrigerator is not working. I immediately informed office about this problem on 05/26/2010, Mr. Martin came I check refrigerator same day and promised to send maintenance. However, Mr. Robert came just next day (05/27/2010) and replaced the thermostat. I am not familiar with any additional call regarding refrigerator on 06/11/2010, as Tracy Eldridge, Property Manager, stated in her letter. Refrigerator in my apartment on 06/11/2010 was in working condition.
Landlord Aug 26, 2010 173.221.101.58 see image attached
Landlord Aug 26, 2010 173.221.101.58 see the attached certificate
Landlord Aug 26, 2010 173.221.101.58 Landlord has filed our response and has asked for a call back by the agent or email (already provided), since no phone number on your complaint documents. But, still waiting, additoinally,why doesn't my reponse show that it was filed. Please be advised that the information regarding the elevator,s provided by the tenant today, is inaccuarte. The Certificates for Operation for the elevators are valid. I will be sending you a copy as soon as I can figure out your website. Which, by the way its not very computer user friendly. I would suggest a phone number or email for persons who are not familiar to your website as Mr. Razaitis. For your information, this tenant wants out of a valid lease and is trying every measure to get his way. We will not condone his ridicuoluos behavior. FYI, I have printed copies of my responses to show, if needed, in the future in a court of law. Thank you. 8/26/2010

INVESTIGATING AGENT - REMARKS (43)
Agent Date Response
Agent Oct 4, 2010 MEDIATION EXHAUSTED: The RPA has spent hours mediating this case. Management is firm and states they are prompt to resolve any maintenance issues. The tenant remains firm that there are pending maintenance problems and is not satisfied with the solutions offered by management.
Agent Oct 4, 2010 LANDLORD RESPONSE: Landlord has responded to the tenants most recent allegations and remains firm that the accusations are false and that the unit and property is being properly maintained. Management will consider it a broken lease if the tenant moves out prior to lease end date. Management is no longer willing to respond to false allegations and remains firm that they are fair and justified.
Agent Sep 30, 2010 LANDLORD CONTACTED: Agent has made a final request to management to respond to the tenants most recent allegations. Agent will provide 1 full week for response. Pending landlord response...
Agent Sep 29, 2010 CASE CLOSURE: Agent has confirmed with management that they are preforming maintenance request as required. This case is closed.
Agent Sep 29, 2010 TENANT CLAIM: Tenant claims that management is still not fixing items requested. Management states that they will continue to address any maintenance needs.
Agent Sep 29, 2010 MANAGEMENT AGREEMENT: Based on the landlords response. The landlord has maintained the property and will continue to do so. Tenant has been asked to contact the management office with any repair request.
Agent Sep 21, 2010 3 DAY GRACE PERIOD: Agent is providing a 3 day grace period. Following the 3 day period, this case will be closed. Both parties are requested to provide final statements.
Agent Sep 21, 2010 UNRESOLVED CASE: Both landlord and tenant remain firm. Mediation is no longer an option to resolve this complaint as the tenant and landlord are not able to reach an agreement that both parties can agree upon. Agent has made all reasonable efforts to find a fair solution but both parties remain firm.
Agent Sep 21, 2010 FINAL OVERVIEW: It is clear that the tenant is not satisfied with the solutions offered by management and maintains statements that the property is not being upkept. Landlord on the other hand argues that the property is well maintained and that all items are in functioning order.
Agent Sep 16, 2010 LANDLORD CONTACTED: Agent has sent a final email to the landlord to determine if any further resolution will be offered. Landlord has provided elevator certifications to prove that the elevators are currently in working order. Pending update from landlord. (3 business day response)
Agent Sep 13, 2010 LANDLORD RESPONSE REQUESTED: Agent is requesting that the landlord or manager respond to the request made by the tenant to terminate lease early without penalty.
Agent Sep 13, 2010 TENANT EMAIL: Based upon the tenants email, he is impressed with the repairs made by Adventura Harbor, however he would still like to move without penalty.
Agent Sep 13, 2010 EMAIL FROM TENANT: (COPY) I am really impressed with all improvements at Aventura Harbor. They changed washers and dryers, started to work on elevators renovation. They fixed roof leakage. However, last week I found the new place to live, left $200 deposit to hold the apartment for me. I am a little confused regarding my move out (this is not so easy and cheap process) from Aventura Harbor. I am not sure how long these good changes will last. In addition, I feel that corporate office has some kind of agreement with local Property manager. She was very mad when I gave 60-days notice about lease termination and all information, she provides to the corporate office, are tendentious. Corporate office never called me to listen to my opinion. I believe that most problems with this property come from the local management. Additionally, I am here four months. During these months, I had a lot of bad living experience. However, I am missing attention to problems of renters from side of corporate office, communication, and work together to make everybody happy. This case shows the same. They did not offer anything in order to resolve this complicated situation.
Agent Sep 8, 2010 CASE PENDING LANDLORD RESPONSE: The landlord has through Sep 10 by 7PM to respond. Pending.
Agent Sep 8, 2010 CASE CORRECTION: The response made by the "Landlord" on 09-08-2010 ROOF LEAKS was posted by the tenant and not the landlord. Agent cannot change who left the response. It should be noted that the response was left be the tenant and not the landlord.
Agent Sep 4, 2010 LANDLORD RESPONSE: Landlord has through SEP 10 , 2010 to respond. (by 7PM)
Agent Sep 4, 2010 LANDLORD CONTACTED: Agent has contacted the landlord to allow them another chance to satisfy this complaint. The tenant is not satisfied with the resolution offer by management and feels like they are not living up to the promisses made on their website.
Agent Aug 31, 2010 FINAL WEEK RESPONSE: After mediation, agent has determined that both parties remain firm and are unwilling to compromise. All mediation efforts have been exhausted. Either party may post final statements. Following the week response period, this case will be closed and attached to the public record database. Pending Responses...
Agent Aug 31, 2010 FUTURE REPAIRS: Management has agreed to promptly address any future repair problems. Tenant should contact landlord if there are any other maintenance needs.
Agent Aug 31, 2010 MEDIATION CLOSED: The tenant has made it clear that they feel management has not been maintaining the property effectively. Tenant has requested that the landlord allow the tenant out of the lease. Management has refused to allow tenant to break lease without penalty due to the fact that they state all repairs have been made in a timely fashion.
Agent Aug 31, 2010 ELEVATORS: Tenant has brought up concern that the elevators are not functioning. Landlord remains firm that they are functioning and has provided a certification to show proof.
Agent Aug 31, 2010 LEASE TERMINATION NOT PERMITTED: Landlord has made it clear that they feel that the repairs have been made in a timely manner, thus the tenant is not justified in terminating lease without penalty. Tenant may terminate lease with penalty as per agreement. (according to landlord)
Agent Aug 26, 2010 FOLLOW-UP CONTACT: Agent has contacted the landlord to determine whether they are willing to work with their tenant on moving out early without penalty. Pending update...
Agent Aug 26, 2010 RESPONSE: Landlord has stated that all repairs were made in a timely manner and has provided a certificate showing functioning elevator. Landlord did not state whether they are willing to allow tenant to terminate lease.
Agent Aug 26, 2010 PHONE CALL REQUEST: Landlord has been contacted by the agent. It should be noted that all responses must be in writing, thus phone responses are not acceptable.
Agent Aug 26, 2010 FAX UPLOADED: A scanned copy of the fax has been uploaded.
Agent Aug 26, 2010 LANDLORD FAX: Agent received a fax response from the landlord. Agent will scan and upload the fax.
Agent Aug 26, 2010 TENANT EMAIL: (Copy of email to agent) Update: 1. We have two elevators in the five floors building. When I visited the model, I was told that elevators are new and running just fine. However, elevators are old, and cause many problems. Both elevators were not functioning from 08/15/2010 11AM until 08/17/2010 2PM. They fixed both elevators, nevertheless, after one day just one elevator was working. Thus, it is not big fun to use emergency stairs to get out from the apartment, which is on the fifth floor, or to get in (especially with groceries). I think it is a renter safety issue, but who cares. Moreover, Certificate of Operation for both elevators was expired in July 2010. 2. On each floor (30 apartments), we have three laundry machines and three dryers. However, as usually one laundry and one dryer are working. Today I wanted to do my laundry, but dryer did not work. The machine took money ($1.50) from my laundry card, but did not functioning. I called the office, they suggested to use the dryer on another floor. Situation is same on each floor, so finally I found working dryer on the third floor. However, I paid double price for drying of my laundry. 3. I signed the lease on 05/21/2010, but until today, I cannot receive the copy signed by United Property Management, Inc. Maybe it looks like small issues, but when they continue every day, it becomes a large problem for renters. In addition, I am paying rent, but not receiving the services.
Agent Aug 25, 2010 NEW CALL: Agent has contacted 305-558-0060 which is the legal department of United Property Management. Agent has requested that they immediately respond to the complaint. Pending update...
Agent Aug 24, 2010 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Aug 24, 2010 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Aug 13, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: AUGUST 23, 2010 by 7PM
Agent Aug 13, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Aug 13, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Aug 13, 2010 LEGAL NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Aug 13, 2010 ADDITIONAL DOCUMENTATION: Agent has reviewed the documentation uploaded by the tenant. Agent has printed out the attached letter and will include it with the mailed paperwork.
Agent Aug 13, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Aug 13, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Aug 13, 2010 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending case acceptance.