Landlord Complaint Record: #20-1037

Wilkeswood apartments    |    Linda jenkins    |    Wilkes-barre    ,    Pennsylvania     Landlord Complaint 20-1037


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED FORCE REQUIRED Dec 9, 2010


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1037 Filing Date : Nov 12, 2010
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Linda jenkins RENTER : Kept Private
Property Name : wilkeswood apartments      
Address : 9-d princeton court Address : Kept Private
City, State - Zip : Wilkes-barre, Pennsylvania - . City, State - Zip : wilkes-barre, Pennsylvania - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbug Problem
Fair Resolution according to renter :
  1. The management should cover cost of extermination and cleanup
  2. managementshould not be using eviction as a weapon to make us pay for something we are not responsible for
  3. management needs to be truthful about the conditions of our apartment when we decided to rent here
  4. reimbursment for RPA fees, exterminator fees and washing and drying of all clothing
  5. costs of hotel room if we need to leave

RENTAL DETAILS
Address               :   11 alpine court
City, State - Zip   :   wilkes-barre, Pennsylvania - 18702.

COMPLAINT DETAILS (from renter)

Approximately 10 days after moving into Wilkeswood apartments (Dec. 20,, 2009) we ( Mark andMaureen) developed rashes and red large raised marks on skin surfaces After a few weeks Mark visited primary physician who misdiagnosed him as having an allergic reaction to either plants, animals or minerals. He also said they may be hives. Mark was placed on Zrtec( for allergies) and an antibiotic cream called Triamcinolone Acetonide.to no avail. The rash persisted for months on Mark, the red marks would disappear and reoccur on different parts of both Mark and Maureen's bodies. Two phone calls were made to Wilkeswood office suggesting an extermination of apartment because of probable bites.. Exterminator sprayed in kitchen and bathroom and was finished within 3 minutes but never inspected any of the other rooms for possible insect or bedbug problems. Problem persisted so Maureen went to office to complain again about existing problem with bites from insects. Linda stated the exterminator would be coming to all apartments soon. Exterminator arrived but again did not inspect for insects, just gave the apartment a quick spray in kitchen and bathroom. Mark went to another Dr. who said said the red marks are definitely bites, with a high probability of being bedbug bites. The Dr. recommended that we get a professional exterminator immediately to examine apartment for bedbugs, in which we notified Wilkeswood office of recommendation from the Dr. and Ehrlich Exterminators arrived the following day. Inspection revealed one bedbug present in thesecond bedroom of our apartment. That same day Mark spoke with tenent living below us and she informed him she too was bitten while sleeping and so she disposed of her mattress. Mark also spoke to the Ehrlich exterminators and 2 maintenance workers who verified other apartments having bedbugs. Mark asked Linda Jenkins, property manager about any other problems with tenents having bedbugs to which she replied, it's not your concern and I won't give you that information. Manager also stated that the tenent with the highest amount of bedbugs will have to pay for all other infested apartments. A letter arrived the following day from Linda Jenkins, the property manager stating we are responsible for entire cost of exterminatiing services and if a receipt of payment to exterminaor is not provided within 5 days, we must vacate the premises within 15 days. We are also responsible for 2 additional months rent.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
Agent Dec 9, 2010 NO FURTHER RESPONSES: The agent hasn't received any further responses and is now being forced to close the case.

Agent Nov 30, 2010 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.

Agent Nov 30, 2010 LANDLORD REFUSAL: Landlord has refused to mediate. The agent is forced to close the case as the landlord has refused to respond.

Agent Nov 24, 2010 EVICTION NOTICE: The tenant has contacted the agent stating that the tenant has been served with an eviction notice. Tenant feels that is is an unlawful eviction. Agent cannot not impede legal process and cannot provide legal advice concerning the eviction notice. The tenant is requested to contact an attorney to verify whether the landlord has acted in retaliation or if the eviction is legal.

Agent Nov 24, 2010 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...

Agent Nov 24, 2010 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.

Agent Nov 15, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: NOVEMBER 23, 2010 by 7PM

Agent Nov 15, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Nov 15, 2010 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1430 3109 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.

Agent Nov 15, 2010 MAILING PREPARED: Agent has prepared case for mailing.

Agent Nov 15, 2010 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Nov 15, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Nov 15, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Nov 15, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.