Landlord Complaint Record: #20-1210

SKYCREST APARTMENTS    |    CAROL SPALTEHOLZ    |    SAN BRUNO    ,    California 94066    Landlord Complaint 20-1210


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CASE CLOSED RESOLVED Feb 24, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1210 Filing Date : Jan 19, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : CAROL SPALTEHOLZ RENTER : Kept Private
Property Name : SKYCREST APARTMENTS      
Address : 756 GLENVIEW DR Address : Kept Private
City, State - Zip : SAN BRUNO, California - 94066. City, State - Zip : SAN BRUNO, California - 94066.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. DETERMINE IF TENANT IS RESPONSIBLE FOR ENTIRE COST OF PEST CONTROL BILL

RENTAL DETAILS
Address               :   752 GLENVIEW DR APT 303
City, State - Zip   :   SAN BRUNO, CA - 94066 3742.

COMPLAINT DETAILS (from renter)

I, JONATHAN SAKTI, DISCOVERED THE BED BUG INFESTATION APPROX. 2 WEEKS FROM TODAY'S DATE (01/19/2010). AFTER NOTIFYING CAROL/SKYCREST, CLARK'S PEST CONTROL CAME IN TO INSPECT & PROVIDE ESTIMATE. TREATMENT ESTIMATED TO COST $1600...CAROL SAYS WE'RE RESPONSIBLE FOR THE ENTIRE COST - DESPITE THE FACT ORIGIN OF THESE BED BUGS HAS BEEN UNDETERMINED.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Feb 24, 2011 NO FURTHER UPDATES: The tenant has been provided with reasonable time to update the case and has not. Due to the lack of update, this case is now considered closed.
Agent Feb 11, 2011 CASE UPDATE REQUESTED: The agent is requesting that the tenant update the case as to wether the landlord has resolved the complaint outside of RPA mediation or not. Pending update from tenant...
Agent Feb 11, 2011 LANDLORD NON RESPONSIVE: Landlord has been non responsive to all request made by the RPA.
Agent Feb 4, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Feb 4, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jan 24, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1430 2904 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Jan 24, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: February 2, 2011 by 2011
Agent Jan 24, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jan 24, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jan 24, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jan 24, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jan 24, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jan 24, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.