Landlord Complaint Record: #20-1215

Pickett Property Management Inc    |    Sherry    |    Silverdale    ,    Washington 98383    Landlord Complaint 20-1215


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CASE CLOSED MEDIATION REFUSED Feb 24, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1215 Filing Date : Jan 20, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Sherry RENTER : Kept Private
Property Name : Pickett Property Management Inc      
Address : 9601 NW Provost Rd Ste 201 Address : Kept Private
City, State - Zip : Silverdale, Washington - 98383. City, State - Zip : Williamsburg, Virginia - 23188.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security Deposit Return
Fair Resolution according to renter :
  1. Refund deposit in full

RENTAL DETAILS
Address               :   6699 CALUMET DR NW
City, State - Zip   :   BREMERTON, WA - 98312 9579.

COMPLAINT DETAILS (from renter)

Property was vacated on 12/30/2010. Deposit disposition was not sent to tenants within 14 days. Disposition was postmarked on 1/14/2011 (15 days) and had "TBD" listed for "damages or excessive wear and tear". Of concern to the owner is the Trex decking. Movein condition report does not give detailed condition of deck and only lists "good". In addition, property manager states that "specific cleaning instructions" were given upon movein. This is a false statement, no instructions were given regarding cleaning. Property manager stated that the owners were concerned and called and told us that we could not pressure wash the deck, this is the only guidence recieved concerning the deck. Deck was cared for according to tenant handbook and move out cleaning guidlines provided by property manager.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Feb 24, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Feb 14, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Feb 14, 2011 LANDLORD REFUSAL: landlord has refused to respond to reasonable request to address this complaint.
Agent Feb 9, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Feb 9, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jan 27, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: February 7, 2011 by 7pm
Agent Jan 27, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jan 27, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jan 27, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jan 27, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jan 27, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jan 27, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.