Landlord Complaint Record: #20-1239

Chardon Hills Apartments    |    Shaun M Opper    |    Chardon    ,    Ohio 44024    Landlord Complaint 20-1239


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CASE CLOSED RESOLVED Mar 2, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1239 Filing Date : Jan 29, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Feb 11, 2011
The following attachment is a scanned copy of the fax response sent to the agent.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Shaun M Opper RENTER : Kept Private
Property Name : Chardon Hills Apartments      
Address : 311 Wilson Mills Rd Address : Kept Private
City, State - Zip : Chardon, Ohio - 44024. City, State - Zip : CHARDON, Ohio - 44024.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. To pay for the extermination of Apartment 208
  2. To make sure the problem didn't go to anyone else apartment so the problem stays away
  3. Show proof that an exermination company was here with a copy of the bill

RENTAL DETAILS
Address               :   313 WILSON MILLS RD APT 208
City, State - Zip   :   CHARDON, OH - 44024 1379.

COMPLAINT DETAILS (from renter)

Contacted the landlord about the problem. She told me that I would be responsible for paying for the exterminator. I learned that bed bugs are considered â??parasites" and that can be considered an unsafe place of living. And The landlord is responsible for keeping this place for habitation of living. I called her on Thursday and told her about the problem. I tried her suggestion of spraying chemicals and it didn't stop the problem. She already said it would be my responsibility to pay for an exterminator. I believe this is landlord responsibility. No one can say whether I brought them in or they coming in from somewhere else.

LANDLORD / TENANT RESPONSES (4)
From Date IP Address Response
Renter Feb 27, 2011 76.188.18.143 Case Closed. They have successfully cleared the apartment of bed bugs, check the surrounding apartments.
Renter Feb 16, 2011 129.54.8.45 I recieved notice that the Extermantor will be performing the extermination Thursday 17 Feb 11. Notice was left underneath my apartment door, and Landlord called me on Tuesday 15 Feb 11 letting me know what to do. Exterminator requested me to be there when they show up. I will be there. Letter also stated they will be checking nieghboring apartments. I contacted the people across the hall and they said they got no notice that an exterminator will be entering there apartment to check to see if they have bed bugs as well. I am still requesting that all apartments to be looked at in the building of 313 Wilson Mills Rd, Chardon Ohio. The fact that i requesting the whole building is because eggs can fall from any where and they can roam the halls into any apartment. The letter stated they are taking a pro active measure, but if they don't notify any others then i don't think they are looking at other residents.
Renter Feb 15, 2011 129.54.8.45 I dropped two bugs off at the leasing office for the landloard to give to the exterminator. This drop was made on Sunday. Waiting for the results and what they do next to correct the issue.
Renter Feb 15, 2011 129.54.8.45 I dropped two bugs off at the leasing office for the landloard to give to the exterminator. This drop was made on Sunday. Waiting for the results and what they do next to correct the issue.

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Feb 18, 2011 PENDING TENANT RESPONSE: The agent is allowing the tenant 1 week to respond to the case to state whether this complaint is resolved or not.
Agent Feb 18, 2011 LANDLORD RESOLUTION: Landlord feels that this complaint is resolved.
Agent Feb 15, 2011 TENANT UPDATE: Tenant has done as per requirement set forth by the landlord. Tenant has captured a bed bug and dropped it off at the management office. The RPA will provide the landlord with 1 week to update the case or to resolve the complaint.
Agent Feb 11, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Feb 11, 2011 LANDLORD FAX: The landlord has been in contact with his extermination company. They have asked that the tenant trap a bug and but it in a clear container for inspection. The landlord is asking for the tenant to make arrangements with the leasing office to drop off speciman for sampling.
Agent Feb 11, 2011 LANDLORD RESPONSE: The landlord has faxed a response to this complaint. The agent has scanned and attached a copy of the fax.
Agent Feb 4, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: February 14, 2011 by 7pm
Agent Feb 4, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Feb 4, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Feb 4, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Feb 4, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Feb 4, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Feb 4, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.