Landlord Complaint Record: #20-1746

Rustic Village    |    Linda Reynolds    |    Rochester    ,    New York 14623    Landlord Complaint 20-1746


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CASE CLOSED MEDIATION REFUSED Oct 17, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1746 Filing Date : Jul 15, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Linda Reynolds RENTER : Kept Private
Property Name : Rustic Village      
Address : 999 East Henrietta Road Address : Kept Private
City, State - Zip : Rochester, New York - 14623. City, State - Zip : Penfield, New York - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach of implied warranty of habitability
Fair Resolution according to renter :
  1. $1500 replacement of 1 queen and 1 full size matress ruined by bed bugs
  2. $500 loss of personal items ruined by bed bugs
  3. $500 cost of professional mover to move belonging that had to remain at old address after we moved.
  4. $200 cost of laundering all clothing and bedding we own.
  5. refund total amount of deposit $850.00, with certified statment from exterminator stating beloning are fee of bed bugs

RENTAL DETAILS
Address               :   381 west Squire dr Apt #7
City, State - Zip   :   Rochester, New York - 14623.

COMPLAINT DETAILS (from renter)

My house was infected by bed bugs that originated in an adjacent apartment. This was confirmed by maintenance manager and an exterminator. My landlord has offered no guarantee that my belongings once removed will be free of bed bugs. The landlord has offered a $200 dollar fee to cover only the cost of washing my clothing at a laundry facility. This is an ongoing problem in the building that I was unaware of. In the four plus year Iā??ve lived in Rustic Village we have had intermittent requests from management to search our apartments for bug infestations that were conducted with out warning of potential hazards or education of current infestations.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Jul 30, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jul 30, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jul 19, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1430 3413 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Jul 19, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: July 27, 2011 by 7pm
Agent Jul 19, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jul 19, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jul 19, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jul 19, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jul 19, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jul 19, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.