Landlord Complaint Record: #20-1782

The Village Apartments, Rexburg    |    Lisa Widick    |    Rexburg    ,    Idaho 83440    Landlord Complaint 20-1782

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 20-1782 Filing Date : Jul 29, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Aug 6, 2011
The attached document is a scanned copy of the landlord's faxed response.

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Lisa Widick RENTER : Kept Private
Property Name : The Village Apartments, Rexburg      
Address : 490 Pioneer Rd. Address : Kept Private
City, State - Zip : Rexburg, Idaho - 83440. City, State - Zip : Sandy, Utah - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach of Agreement
Fair Resolution according to renter :
  1. Refund $350 deposit, since I was never permitted to occupy the apartment and cancellation of contract.

Address               :   490 PIONEER RD
City, State - Zip   :   REXBURG, ID - 83440 3798.


I submitted the application, was approved. So I paid the deposit and submitted the signed contract as requested and received confirmation that everything was approved for the period of August 1, 2011 to February 28, 2012. Nowhere in the contract did it stipulate that I am only allowed to move in on certain days. When I contacted the apartment management to inquire about how I could obtain my keys and check-in for my projected move in date of Saturday, August 6, 2011, their reply was that I am not allowed to move in on Saturdays, even though they keep office hours on that day. When I asked why I would not be allowed to move in that day no legitimate explanation was given. I explained to them that I am obligated to work Monday to Friday, so Saturday/weekends are my only option. Their only proposed solution was to have a friend/family member of mine in their area come check-in for me. I told them repeatedly that I am moving from out of state, and it would be completely illogical to assume that I even had acquaintances who live in Idaho, which I don't. Their solution and policies are both absurd and nonsensical and they have not provided me with any legitimate explanation for not being able to take 15 minutes out of their Saturday office hours to walk through the apartment with me and hand over the keys, other than that's been there policy for years (but they never informed me of this policy until everything was already submitted). I was not provided advance notice of this condition, and if I had known it existed, I never would've signed the agreement or paid the deposit. I have copies of the contract and the emails exchanged with the landlord to confirm my claim.

From Date IP Address Response
Landlord Aug 30, 2011 Received confirmation today that Ms. O'Shea received her $350 refund. When will this case be closed? Thank you!

Landlord Aug 30, 2011 Received confirmation today that Ms. O'Shea received her $350 refund. When will this case be closed? Thank you!

Agent Date Response
Agent Aug 6, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...

Agent Jul 30, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: August 8, 2011 by 7pm

Agent Jul 30, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Jul 30, 2011 MAILING PREPARED: Agent has prepared case for mailing.

Agent Jul 30, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Jul 30, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Jul 30, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Jul 30, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.