Landlord Complaint Record: #20-1915

Cedars of Edina Apartments    |    Bryce Gloppen    |    Edina    ,    Minnesota 55435    Landlord Complaint 20-1915


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED RESOLVED Oct 7, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1915 Filing Date : Aug 30, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Sep 2, 2011
CoE correspondence 2011-09-02 01
upload Kept Private Renter Aug 30, 2011
CoE correspondence 2011-08-31 01
upload Kept Private Renter Aug 30, 2011
CoE correspondence 2011-08-30 01
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Bryce Gloppen RENTER : Kept Private
Property Name : Cedars of Edina Apartments      
Address : 7340 Gallagher Drive Address : Kept Private
City, State - Zip : Edina, Minnesota - 55435. City, State - Zip : Edina, Minnesota - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : complaint seeking resolution of false noise complaint made against myself
Fair Resolution according to renter :
  1. 1) To protect my rights as a renter.
  2. 2) Maintain freedom and peace between myself and fellow renters.
  3. 3) Avoid lease violation and/or eviction.

RENTAL DETAILS
Address               :   7333 Gallagher Drive Apt 140
City, State - Zip   :   Edina, Minnesota - 55435.

COMPLAINT DETAILS (from renter)

I believe my neighbor has filed a false complaint against me for normal noise levels that is causing me burden, stress, and impeding my own quiet enjoyment rights. I was first contacted by the "Assistant Community Manager" - Mr. Bryce Gloppen at 3:52pm, 8/30/2011 about a noise complaint on behalf of a neighboring tenant who has alleged "they have observed loud music coming from [my] apartment at late hours of the night." I replied to his email to further discuss the matter leaving my contact information, email and phone number. I have received no response as of 6:05pm, 8/30/2011, past normal office hours. I do not know the neighbor who has contacted the apartment complex, and have no further details about the matter. The police have not been involved, and I have never been visited by the police prior at this current residence for any such matter. I believe the noise levels were nill or reasonable and want to document this fact for the record. Mr. Bryce Gloppen has been most courteous in his attempt to discuss/resolve the matter, and I will work amicably with him and any renting neighbor in doing so.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Sep 19, 2011 67.139.95.10 After receiving Brian's email Bryce called the resident to discuss the noise issue. Bryce had a recording from the complaining neighbor that showed loud music/tv coming from Brian's apartment. After discussing with Brian what was on the tape, Brian admitted that he watched movies late at night and that the noise level could have been too loud. Brian agreed that he would be watchful of the noise level. Bryce relayed the information to the complaining neighbor and considered the issue resolved. Cedars of Edina considers this issue to be resolved unless further complaints between the residents arises.

INVESTIGATING AGENT - REMARKS (9)
Agent Date Response
Agent Oct 7, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Sep 9, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: September 16, 2011 by 7pm
Agent Sep 9, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Sep 9, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Sep 9, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Sep 9, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Sep 9, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Sep 9, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.