Landlord Complaint Record: #20-1951

Island Shores and Water Way Apartments    |    Investments Limited, Christina M Paneto    |    Greenacres    ,    Florida 33413    Landlord Complaint 20-1951


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CASE CLOSED FORCE REQUIRED Oct 17, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1951 Filing Date : Sep 7, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Sep 15, 2011
Found by an inspector I called to do an investigation also after the apartment was only sprayed by ALCO their (landlord) pest control agency.
upload Kept Private Renter Sep 15, 2011
These we have been finding every time after ALCO pest control has come to fumigate the apartment. They were alive.
upload Kept Private Renter Sep 15, 2011
This is how we have been living for 1 month as of today 9/15/11
upload Kept Private Renter Sep 15, 2011
Had to throw away thismattress.
upload Kept Private Renter Sep 15, 2011
4/30/11
upload Kept Private Renter Sep 15, 2011
4/30/11
upload Kept Private Renter Sep 15, 2011
4/30/11
upload Kept Private Renter Sep 15, 2011
4/30/11
upload Kept Private Renter Sep 10, 2011
My daughter the first day we got here
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Investments Limited, Christina M Paneto RENTER : Kept Private
Property Name : Island Shores and Water Way Apartments      
Address : 1600 Island Shores Dr Address : Kept Private
City, State - Zip : Greenacres, Florida - 33413. City, State - Zip : Greenacres, Florida - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. 1. Refund Deposit of $ 1,125.00, 2. Reimburse all of RPA Fees, 3. Reimburse $ 4,500.00 rent since we live in these conditions
  2. 4. Repay 2,000.00 damages in furniture ( Mattress and Sofa we had to throw away ), 5. Pay moving costs.
  3. 6. Early termination of lease without penalties or default or breach of contract.

RENTAL DETAILS
Address               :   533 ISLAND SHORES DR
City, State - Zip   :   GREENACRES, FL - 33413 2108.

COMPLAINT DETAILS (from renter)

On 4/10/11 we came to Island Shores apartment looking for a rental place, me Diannys Martinez and my husband Abdel Martinez were given information about the fees and the apartment conditions. We were shown a model of the apartment that we were going to rent, ( which was NOT the actual apartment ) it looked good. Raul Erazo the leasing sales person asked us for our information and rental requirements to be met, which we immediately provided. After that we asked several times to go and see the actual apartment that we were going to move into, to which he always gave me an excuse for us not to see it. He said we could not see the apartment because they were cleaning it ( when we moved was still extremely dirty and we have proof of it ), fixing all the issues, painting it, fixing the AC unit ( which is still is not working properly ). The day we moved 4/30/11 we still had not seen the apartment, we actually saw it the same day we were given the keys. The same day when we were given the keys ( still with no furniture inside or any of our belongings inside the apartment ) we went inside to see it and my daughter laid on the floor for more or less 10-15 minutes and she got up because she had bites all over her body ( We have pictures ). Immediately we reported the incident to the office so that they can spray and search the apartment for bugs, the did not preformed a thorough search for bugs or any other kind ( we know this because my husband was there at the time when they came to our house to spray it ) although they did sprayed it. The results were worthless. We had to keep calling over and over again reporting the same issue but nothing, sometimes we had to wait a week for them to do it. Three weeks ago we called again for bug issues and this time they did investigate a little more and they said we have bed bugs. They are saying we are responsible for it and that we will be evicted if we do not pay for the fees. We came to agreement that we were going to pay $ 125 and they another $125 for the total of $ 250 for one treatment. Did not work at all now it is even worst, they only sprayed. This apartment is in inhabitable and infested by bed bugs that can be in breach of the implied habitability warranty which requires landlords to provide a safe livable unit.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Oct 17, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Sep 30, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Sep 16, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Sep 16, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Sep 9, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 8807 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Sep 9, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: September 16, 2011 by 7pm
Agent Sep 9, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Sep 9, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Sep 9, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Sep 9, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Sep 9, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Sep 9, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.