Landlord Complaint Record: #20-2202

Mill Company Gardens, Margaret St    |    Port Property Managment    |    Portland    ,    Maine 04101    Landlord Complaint 20-2202

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 20-2202 Filing Date : Nov 7, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Nov 7, 2011

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Port Property Managment RENTER : Kept Private
Property Name : Mill Company Gardens, Margaret St      
Address : 104 Grant Street Address : Kept Private
City, State - Zip : Portland, Maine - 04101. City, State - Zip : south portland, Maine - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Formal Complaints Filled, No Action Taken. Habitability
Fair Resolution according to renter :
  1. Allow Moving at NO cost to Us, The tenants. Repay RPA Fee's
  2. Re locate current tenant upstairs as seen fit by the company. Repay RPA Fee's
  3. Refund Partial 50% rent for said month and security deposit, Absolve the lease at NO COST, fine or fee to tenant. Repay RPA FEE

Address               :   87 margaret st
City, State - Zip   :   south portland, Maine - 04106.


For the past 3-4 months we have had serious issues with the upstairs tenants behavior, noise level and the lack of any attempt to correct the problem by the tenant and the company. "Port Property Management". Emails regarding the nature of the issues and phone calls have been made to property manager "Mark" And secondary manager "Jen Thurston*". As to date the only option offered "Only After We Requested" was to move, at our expense and be responsible for the full rent of both apartments, along with being in charge of re-renting the "Our current" apartment. In a meeting directly with "Mark" after asking the question "What would you like us as tenants to do when this women is exhibiting this behavior?" were were told to contact the police, but that if all she is doing is what we had stated in our formal complaints that we really should not call the police as this most likely will not resolve the issue. The police department has been called by us. We were told they "Found Nothing" during the investigation of the noise complaint. This issue is on going and has only gotten better for a period of about 3 days in the last 3-4 months. Most recent complaint went un heard as the property manager was on vacation, and other manager was incapable of commenting or acting on any claim.

From Date IP Address Response

Agent Date Response
Agent Jan 27, 2012 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.

Agent Jan 3, 2012 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.

Agent Dec 14, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.

Agent Nov 30, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...

Agent Nov 30, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.

Agent Nov 12, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9064 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.

Agent Nov 12, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: November 18, 2011 by 7pm

Agent Nov 12, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Nov 12, 2011 MAILING PREPARED: Agent has prepared case for mailing.

Agent Nov 12, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Nov 12, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Nov 12, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Nov 12, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.