Landlord Complaint Record: #22-9977

Countryside Apartments    |    Paul Hughes    |    Ormond beach    ,    Florida 32174    Landlord Complaint 22-9977


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CASE CLOSED FORCE REQUIRED Mar 4, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 22-9977 Filing Date : Jul 22, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 22, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Aug 1, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Paul Hughes RENTER : Kept Private
Property Name : Countryside Apartments      
Address : 4laurencourt Address : Kept Private
City, State - Zip : Ormond beach, Florida - 32174. City, State - Zip : Gainesville, Florida - 32608.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Utility Bills, Repair Issues, Urgent
Fair Resolution according to renter :
  1. Refund the Overages of $154.76

RENTAL DETAILS
Address               :   4000 SW 23RD ST APT 3-101
City, State - Zip   :   GAINESVILLE, FL - 32608 7339.

COMPLAINT DETAILS (from renter)

The apartment is a 4 person home. 1.) Constant running faucet that Paul Hughes has never fixed. Other tenant has repeatedly asked for the issue to be fixed. He has known of the issue since before the other tenant moved in. This causes our Utility bill to be run up. 2.) A/C is broken. The filter has been changed, yet the a/c still freezes within 2 days with thermostat set at 77-78 degrees. Will be providing pictures. Paul says we are running it too much/too low. He promised to send out a professional; he sent his son (not a professional) who, by the way, said the a/c is too weak for the apartment. Paul Hughes later claims in an email that the Freon and pressure levels are fine. He does not say how he knows...is that what his son thinks? Paul doesn't say. Also, there is more to a/cs than that. (Clean coils, blockage, mold, leaks...) 3) A real estate agent walked into the house while nobody was home (except, fortunately my boyfriend) without prior notice. 4) He knows we aren't resigning, does not care for our well-being. 5) Other issues that aren't 100% verified yet. But will be planning on documenting.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Mar 4, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Aug 1, 2012 Landlord Second response dead-line August 08, 2012 has been set for complaint 22-9977
SYSTEM Aug 1, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jul 22, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 28, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 22-9977 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 22, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 22-9977.
SYSTEM Jul 22, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 22, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 22, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 22, 2012 Complaint Accepted by System
SYSTEM Jul 22, 2012 Complaint 22-9977 has been filed.