Landlord Complaint Record: #23-0049

Reno Berube    |    Sanford    ,    Maine 04073    Landlord Complaint 23-0049

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-0049 Filing Date : Aug 2, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Aug 2, 2012
showing signs of the bedbugs on prior tenant mattress. Just showing the bed bugs were here before we moved in

upload Kept Private Renter Aug 2, 2012
showing signs of the bedbugs on prior tenant mattress. Just showing the bed bugs were here before we moved in

upload Kept Private Renter Aug 2, 2012
This is showing the mattresses from the former tenants that is in a free standing garage.

upload Kept Private RPA Mailing Center Aug 2, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Aug 12, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Reno Berube RENTER : Kept Private
Property Name :      
Address : 396 Country Club Rd Address : Kept Private
City, State - Zip : Sanford, Maine - 04073. City, State - Zip : Berwick, Maine - 03901.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed bugs in our rental;
Fair Resolution according to renter :
  1. to pay to have our furnishings heat treated by heat on wheels $1200
  2. refund of our deposit
  3. not to pay August, 2012 rent
  4. any medical bills incurred from bites
  5. If our personal belongings are not heat treated- we will ask for them to all be replaced! I have 1 week when I can move my stuff to the new place

Address               :   65 A High Street
City, State - Zip   :   Sanford, Maine - 04073.


Upon moving in, We were getting bite up. I assumed it was fleas and treated my bedroom for fleas. Finally, on Sat evening July 28,2012- I saw a bed bug crawling on my pillow. After comparing the bug to the photos on the internet, we were positive it was a bed bug. George called Reno (Landlord) on Sunday morning. Reno told George there was no bugs here when we moved and we must have brought them in. We went and purchased $50. in bedbug control pesticisides. We drained our waterbed, and sprayed all our wood and mattress down with this pesticide. Monday, I called and spoke with Louise and let her know that it was up to them to rid the place of the bedbugs. She, again accused me of bringing the bugs. Reno later that evening called to say that we need to find another place to live, that the waterbed was unacceptable. Tues evening, Reno came by to talk with us. After the accusations calmed, George remembered there was still some of the tenants furnishings in the other garage. He and Reno looked and sure enough, the mattress in there had bedbug signs on them. There is dead shells, fecal matter and blood stains. then, Reno said he would have a pest control come by the following evening. Wed morning, I took pictures of the mattress. After a few pics, I moved the mattress out into the sunlight to take a few more- when suddenly I saw bedbugs crawling along the mattress! I finished my photos and carefully put mattress back in garage. I them put my clothes in the washer and jumped in the shower. Reno did have Orkin come and inspect the duplex. Yes, he comfirmed there are bedbugs present. We called our own pest company called "Heat On Wheels" and we are choosing to use him. What we are asking is- we will move our furnishings to the garage, or a rental truck and "Heat On Wheels" will treat our furnishings. This is the quickest and most effective way to rid our belongings of the bedbugs and we are asking that the landlord pays for this. I discovered I am allergic to the bed bug bites. I am unable to sleep and itch all day. In short: I am requesting landlord pay for the heat treatment of my furnishings (isolated from building), refund of my deposit, not paying for August, 2012 rent, and any medical bills incurred from the bites.

From Date IP Address Response

Agent Date Response
SYSTEM Aug 22, 2012 You have missed second deadline.

SYSTEM Aug 22, 2012 The case has been resolved as 'Force Required' !.

SYSTEM Aug 12, 2012 Landlord Second response dead-line August 19, 2012 has been set for complaint 23-0049

SYSTEM Aug 12, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Aug 2, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 08, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0049 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Aug 2, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0049.

SYSTEM Aug 2, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Aug 2, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Aug 2, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Aug 2, 2012 Complaint Accepted by System

SYSTEM Aug 2, 2012 New image uploaded by Tenant.

SYSTEM Aug 2, 2012 New image uploaded by Tenant.

SYSTEM Aug 2, 2012 New image uploaded by Tenant.

SYSTEM Aug 2, 2012 Complaint 23-0049 has been filed.

SYSTEM Aug 2, 2012 Complaint 23-0049 has been filed.