Landlord Complaint Record: #23-0076

Five Star property Management    |    Five Star Property Management, LLC    |    Pocatello    ,    Idaho 83201    Landlord Complaint 23-0076

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UNRESOLVED COMPLAINT: Despite mediation efforts; neither party could reach an agreement that was accepted by the other party.

Case Number : 23-0076 Filing Date : Aug 8, 2012
Investigating Agent : Kept Private Case Disposition : Unresolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Aug 8, 2012
Charges for crack in shower surround from Five Star property management

upload Kept Private RPA Mailing Center Aug 9, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Five Star Property Management, LLC RENTER : Kept Private
Property Name : Five Star property Management      
Address : 1505 E Center St Address : Kept Private
City, State - Zip : Pocatello, Idaho - 83201. City, State - Zip : Chubbuck, Idaho - 83202.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security deposit excessive charges
Fair Resolution according to renter :
  1. supply all documentation on repairs, including photos
  2. Apology for the the manner in which I was treated

Address               :   524 PHEASANT RIDGE DR APT D
City, State - Zip   :   CHUBBUCK, ID - 83202 1712.


Was charged $450 for a crack in the shower surround "cultured marble" that was not even noticed until final move out inspection, this damage was not caused by myself or my 9 year old son, other areas in different units made of the same material have also cracked "counter tops" I was told by Kevin of Five star that this was caused by faulty materials, I asked "so why couldn't the same thing be happening with the shower surround?" I was told that because this is the first case of this happening with the shower it was my fault and happened on my watch so I am financially responsible. I asked for a copy of the pictures that were taken of the damage and was denied being told it was company property and they would not share them with me. The shower surround was so old Five Star that they could not find a match in material or color and they were going to to have to replace the whole shower. I believe this is a normal wear area and the materials were old and of low quality to begin with, causing the crack over time and with the presence of water and daily use of years of renters.

From Date IP Address Response
Renter Aug 16, 2012 1. I am willing to provide the following resolution, a settlement of $100 roughly the cost of filing this claim, and that five star property management will provide information? • Type, grade, and quality of material that was replaced? This has allot to do with the expected life, if the surround was only 7 years old why was it impossible to replace with the exact quality grade and color? • The Type, grade and quality of material used in the new shower surround? • Provide documentation of repairs as requested and an explanation of why I was denied beforehand? • Pictures of the damage and explanation of why I was denied when they were requested the first time? • Explain the difference between the cultured marble used in the Showers and the cultured marble used on the countertops, if one cracks for no reason then why can’t another? • Does five star own this property or not I want to know if a conflict of interest playing a factor or not? • I want an apology for being wrongly accused of causing this damage and if need be would even submit to a polygraph to prove that I am being honest and forthright about this situation; I will even pay half of the expense? I want to state it’s the principal of being accused and treated like I am lying and trying to steal from five star property management and the underlying tone that I was dishonest, the manner in which I was treated initially is what has brought about this grievance. The shower surround is a highly used area and is subject to weight and flex by stepping in and out of the shower multiple times on a daily basis. The quality of materials being the key here, there is documented proof on the internet that the lowest quality cultured marble will only last 7-10 years and need replacement, an high quality material can last up to 25 years or more. Had I been given the documentation (invoice copies, photos or forms) up front and accurately informed of the damage repair cost and had been treated with professionalism and not accused and treated rudely, this would have been a very easy resolution. I would like to also add that five star also accused me of some minor damage to the siding near the garage door and accused me in the same manner until it was found to be documented in some of their older files prior to my moving in, I would like to know why that was not fixed when beforehand and why I was almost held responsible for this as well?

Explanation: I will fulfill the landlord request to stop any further negotiations if agreed to alternative resolution I feel this is fair and just.

Renter Aug 16, 2012 Offer an Alternative Resolution.

Landlord Aug 14, 2012 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM Mar 4, 2013 The case has received a disposition of: 'Unresolved' Neither party was able to reach an agreement or resolution.

SYSTEM Aug 9, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.

SYSTEM Aug 9, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 15, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0076 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Aug 9, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0076.

SYSTEM Aug 9, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Aug 9, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Aug 9, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Aug 9, 2012 Complaint Accepted by System

SYSTEM Aug 8, 2012 New file uploaded by Tenant.

SYSTEM Aug 8, 2012 Complaint 23-0076 has been filed.