Landlord Complaint Record: #23-0110

Ferrell Realty Co.    |    65.83.130.249    |    Winston salem    ,    North Carolina 27101    Landlord Complaint 23-0110


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CASE CLOSED RESOLVED Mar 4, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-0110 Filing Date : Aug 16, 2012
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 21, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : 65.83.130.249 RENTER : Kept Private
Property Name : Ferrell Realty Co.      
Address : 854 W 5th St Address : Kept Private
City, State - Zip : Winston salem, North Carolina - 27101. City, State - Zip : Winston Salem, North Carolina - 27103.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug infestation, Breach of Agreement, and disrespected
Fair Resolution according to renter :
  1. Early Lease Termination

RENTAL DETAILS
Address               :   157 weatherwood ct. apt 14
City, State - Zip   :   Winston Salem, North Carolina - 27103.

COMPLAINT DETAILS (from renter)

I moved in my apartment on a summer special in 2011-2012 paying a rate of 350.00 a month. On July 5,2012 I informed my realty that i would like to move into a one bedroom because i could not afford to pay $400.00 monthly there was a gentlemen that I spoke to at the front desk who informed me that it would be okay for me to remain paying 350.00 a month being that i was never late on a payment after he spoke to the manager Linda Baker. At that point i payed 350.00 on the verbal contract that we agreed upon and I still had a remaining credit of 10.00. At that point they handed me a paper to sign in order to renew my lease for the year of 2012-2013. As time passed on while residing inside the apartment i noticed there were many bit marks on my legs and arms I started to notice damage done to my furniture and bed set due to bed bug infestestion. My furniture was so infested that I had to throw them out in the trash. when i went over my lease I noticed it had a payment of $400.00 instead of the $350.00 we agreed upon. I then went up to my realty to inform Ms. Baker of this mistake. as I brung this to Ms. Bakers attention her and the very same gentlemen I spoke to about our agreement began to speak in spanish amongst each other and I felt very disrespected being that i do not speak spanish. At this point I came to a decision to terminate my lease because I could not believe how disrespectful, dishonest, and health reasons because of the bed bugs infestation.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Aug 28, 2012 65.83.130.249 Offer an Alternative Resolution.


INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Mar 5, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Mar 4, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Aug 18, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 24, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0110 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Aug 18, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0110.

SYSTEM Aug 18, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Aug 18, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Aug 18, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Aug 18, 2012 Complaint Accepted by System

SYSTEM Aug 16, 2012 Complaint 23-0110 has been filed.