Landlord Complaint Record: #23-0456

Chestnut Lake Apts.    |    Strongsville    ,    Ohio 44136    Landlord Complaint 23-0456


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0456 Filing Date : Nov 1, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Nov 3, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Chestnut Lake Apts. RENTER : Kept Private
Property Name :      
Address : 17721 Whitney Rd Strongsville Ohio 44136 Address : Kept Private
City, State - Zip : Strongsville, Ohio - 44136. City, State - Zip : Middleburg Hts, Ohio - 44130.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Having the landlord pay for the treatment of the bedbugs in my apartment

RENTAL DETAILS
Address               :   17577 Whitney Rd Strongsville Ohio 44136
City, State - Zip   :   Strongsville, Ohio - 44136.

COMPLAINT DETAILS (from renter)

I have recently moved from Bldg 5 #129 to Bldg 5 #222 On Oct 1, 2012. I did not have this problem in my previous apt and noticed be bed bugs in my new apartment shortly after moving in. I was told that there was a bed beg problem complained to the office by other tenants by the office Gal named Carla and that I would have no choice but to pay the $700 exterminator fee to get rid of this problem. I feel that since has been an ongoing problem in this apt complex that i shoud not be responsible for the cost of this because they have not provided a clean livable habitant me my daughter and grandaughter to live in

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Nov 29, 2012 98.100.72.226 1.Is there some reason why I am not hearing anything about this case from the RPA?
Renter Nov 21, 2012 98.100.72.226 1.The unit was heat treated on November 9th 2012, I went back in the apt to vaccum and straighten out the mess that was left by the exterminator that the leasing office hired. On November 17, the bedbugs were in there again. The leasing office notified and now they put some monitor in the apt. My daughter and granddaughter are not staying there because of this bedbug issue and the black mold issue under the kitchen sink that they have not fixed yet . Also the office claimed that there was new appliances put in the unit whichis not true. The refrigerator has a handle that was glued back on and when my daughter pulled it out to wash the litchen floor, a mound of cat hair and a snake skin came out from under the refrigerator that was there from the previous tenants. The lady that lives accross the hall from me told my daughter that the previous tenants had 10 cats, reptiles, and snakes in this unit which explains the snake skin. I want to break this lease and get out of this apt

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Nov 13, 2012 Landlord Second response dead-line November 20, 2012 has been set for complaint 23-0456
SYSTEM Nov 13, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Nov 3, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 09, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0456 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 3, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0456.
SYSTEM Nov 3, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Nov 3, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Nov 3, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Nov 3, 2012 Complaint Accepted by System
SYSTEM Nov 1, 2012 Complaint 23-0456 has been filed.