Dba. Desert Star Apartments    |    Bigelow developement corp    |    Phoenix    ,    Arizona 85023    Landlord Complaint 23-1170

My name is Bernadette Chavez, I am submitting this for my son and his roommate who live at the Desert Star apartments at 1106 W Bell Phx 85023. They moved in on Dec. 11, 2012 and have paid their rent on time, followed the rules and no I am not saying just because I'm mom, I have receipts and lease to back up all comments. On Dec 27, 2012 my son put in a work order for maintenance to repair the heater in their 2 bedroom apartment since it only blows very cold air. There were several attempts to get this fixed, finally on January 31, 2013, my son sent a demand letter giving the manager 5 days to fix this problem, they refused the certified, signature receipt returned mail that was sent on 2/1, the refusal was on 2/4/2013. I have submitted a copy of the letter. My son just turned 23 and is a window washer, works very long hours sometimes off high buildings and should not have to worry if he got enough sleep because it's so cold, and his roommate who works as a server at night, comes home to the air outside the last 3 times there has been a freeze warning, being warmer than inside the apt.. The garage literally is warmer at my mother's than in his apartment. The second thing that needs fixing...the roof has leaked from all the rain which now is bubbling and looks like it's ready to collapse in the living room and there is mold growing where the leaks are going downward on the bathroom wall and around the massive bubble in the living room. I would love make these obviously "slum" managers and owner accountable for the total disregard of the law. Even if they were not great tenants or behind in rent or just a nuisance there are still laws they have not followed and refusing to be served the certified letter just snubs their nose at their duties as landlords to preform. Matthew does have copies of receipts to show rent is paid in full and on time, copy of the complaint we sent certified that they refused the delivery on, which he also has the emails to validate the USPS shows it was refused. Again as Matthew's mom I am only submitting online for him, however all of my son's information is on the form in order for you to contact him as quickly as you can since this has gone on long enough.