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Latest Activity : Response from SYSTEM on Mar 3, 2013.
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| RENTAL DETAILS |
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Currently living in Rental : No
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Property Type :
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| Rent |
: |
Beds |
: 0 |
Address : 940 Boulevard Apartment C
City, State - Zip : New Milford, New Jersey - 07646. |
| Deposit |
: |
Baths |
: 0 |
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Number of People in Household :
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| PRECEDING CIRCUMSTANCES |
| Renter has contacted landlord about problem |
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No |
Written Contract |
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No |
| Landlord has attempted to resolve problem |
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Problem is ongoing |
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| COMPLAINT DETAILS (from renter) |
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I have been experiencing issues with the no heat and inadequate heat (some of the radiators don't generate heat) in my apartment since 1/2/13. I have been without heat for over two weeks straight now. I have called the maintence office between ten to twenty times. A maintence person has only showed up to look into the issues three to four times, but issue was not fixed during any of the visits. I spoke with one of the maintence managers Nancy on Monday 2/12/13. Nancy seemed to be very short with me on the phone and said she would have the issue looked into but she did not. Nancy did not even follow up with me to see if the issue had been resolved. On Thursday 2/14/13 I called the maintence and spoke with Carmen she also said she would have the issue looked into but she did not. I went to the office in person on Friday 2/15/13 and spoke with Carmen she again stated she would look into and send someone to fix the heat but no one came to fix the problem. Carmen also did not follow up with me to see if the heat was fixed.
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| INVESTIGATING AGENT - REMARKS (11) |
| Agent |
Date |
Response |
| SYSTEM |
Mar 3, 2013 |
Landlord Second response dead-line March 10, 2013
has been set for complaint 23-1191 |
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| SYSTEM |
Mar 3, 2013 |
2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice) |
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| SYSTEM |
Mar 1, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: February 28, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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| SYSTEM |
Mar 1, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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| SYSTEM |
Feb 21, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 27, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1191 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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| SYSTEM |
Feb 21, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1191. |
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| SYSTEM |
Feb 21, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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| SYSTEM |
Feb 21, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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| SYSTEM |
Feb 21, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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| SYSTEM |
Feb 21, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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| SYSTEM |
Feb 17, 2013 |
Complaint 23-1191 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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