Landlord Complaint Record: #23-1369

Park Villa    |    Sue    |    Shreveport    ,    Louisiana 71105    Landlord Complaint 23-1369

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-1369 Filing Date : Mar 11, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 25, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Sue RENTER : Kept Private
Property Name : Park Villa      
Address : 4220 Reily Lane Address : Kept Private
City, State - Zip : Shreveport, Louisiana - 71105. City, State - Zip : Bossier City, Louisiana - 71112.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Refusal To Terminate Lease
Fair Resolution according to renter :
  1. Lease Termination and Rent Refund

Address               :   4220 Reily Lane
City, State - Zip   :   Shreveport, Louisiana - 71105.


We signed a one year lease with Park Villa on Saturday. Discovered and overflowing toilet and bathtub. We Had to stop moving into the apartment for fear of water damage or sewage smell. On Sunday, we returned to the apartment to find everything had worsened. The bathroom, bedroom, and closet floor were soaked with toilet water. I, Mary Catherine Procell, called the landlord to verbally terminate our lease. According to the lease, under "Delay of Occupancy," I was well within my rights to request a lease termination and in return get our rent back. The landlord and property manager both refuse to honor this. They refuse to agree to a lease termination. I sent a written notice of termination first thing Monday morning. They continue to tell me "He is an attorney and he will not let you do that." (Neither managers told me who "he" was but I assume this gentleman owns the property). All I require is cooperation but instead I've spoken with two separate attorneys and may be forced to sue. I have pictures. I understand the delayed occupancy termination requirements.

From Date IP Address Response

Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Mar 20, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 19, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Mar 20, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Mar 12, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.

SYSTEM Mar 12, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 18, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1369 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Mar 12, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1369.

SYSTEM Mar 12, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Mar 12, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Mar 12, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Mar 12, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Mar 11, 2013 Complaint 23-1369 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.