Landlord Complaint Record: #23-1410

Burnside Avenue Apartments, LLC    |    Nancy Girard / Harvest Properties    |    East Hartford    ,    Connecticut 06108    Landlord Complaint 23-1410


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Latest Activity :    Response from SYSTEM on Apr 4, 2013.


Case Number : 23-1410 Filing Date : Mar 14, 2013
Investigating Agent : Kept Private Case Disposition : Case Open / Active
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 14, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Mar 25, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Nancy Girard / Harvest Properties RENTER : Kept Private
Property Name : Burnside Avenue Apartments, LLC      
Address : 322B Park Avenue Address : 33 Burnside Ave, Unit B5
City, State - Zip : East Hartford, Connecticut - 06108. City, State - Zip : East Hartford, Connecticut - 06108.
Phone : 860-282-9402 Phone : 860-416-0169

COMPLAINT : Bed Bugs found within weeks of moving into apartment
Why Renter Filed :
Fair Resolution according to renter :
  1. Break my lease without any negative affects on my credit
  2. Not be in Default for said lease, ending 02/28/14, totalling $7938.00
  3. Have Security Deposit of $953.00 returned to me
  4. Reimbursed for my fees associated with Bed Bugs

RENTAL DETAILS
Currently living in Rental : No      Property Type :
Rent : Beds : 0      Address               :   33 Burnside Ave, Unit B5
     City, State - Zip   :   East Hartford, Connecticut - 06108.
Deposit : Baths : 0
Number of People in Household :

PRECEDING CIRCUMSTANCES
Renter has contacted landlord about problem : No     Written Contract : No
Landlord has attempted to resolve problem :     Problem is ongoing :

COMPLAINT DETAILS (from renter)

I noticed Bed Bugs within a week of moving into my apartment. It took me this long to notice them because I have never encountered them and therefore did not know what I was looking for. I noticed the first Bed Bug crawling up my wall, it was a dark bug and I was unable to catch it. A couple of days later, I noticed a blood stain on my pillow case, flipped it over and there was another similar blood stain and a bug. I freaked out; I killed it and it was filled with blood. I didn’t know what this was. I was disgusted so I stripped my bed, immediately washed my sheets in very hot water, vacuumed, and put on new sheets. Again, I had no idea what I looking for, so I didn’t put the blood-filled bug and the bites on my skin together. I thought the bites were just a reaction to my new surroundings, i.e. the water, my new fabric softener (I have very sensitive skin). A couple of days later, I found another one of these bugs, same size and color; this one I caught. Now, I was officially disgusted and had to figure out what was going on. I talked to a couple of my friends (one who unfortunately dealt with Bed Bugs in her previous apartment) and researched online, and discovered that I, in fact, have Bed Bugs. So, I did what any good tenant does and tried to take care of the problem myself. I found an organic compound, Diatomaceous Earth, and laid it down in my entire apartment (it’s a studio, so there isn’t a specified “bedroom”). I let it sit for 48 hours like the directions said and then cleaned my apartment again. Upon doing this, I found a couple more Bed Bugs, very much alive. At this point, I decided I cannot do this, I cannot live like this. I called my landlord, left a message (because it was the weekend telling her what was going on), stripped my bed, packed up every single piece of laundry I own and headed to the Laundromat. I have since washed ALL of my clothes, moved in with one of my girlfriends for the time being, sprayed and bagged up and sealed (in black trash bags, sprayed with Bed Bug spray and sealed with clear tape) all my belongings besides my furniture and removed from the apartment. I simply want out of my lease without any harm to me. I did not bring these Bed Bugs in and I should not have to stay living in an apartment with the constant fear that they will come back.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Apr 4, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Mar 24, 2013 Landlord Second response dead-line March 31, 2013 has been set for complaint 23-1410

SYSTEM Mar 24, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Mar 22, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 21, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Mar 22, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Mar 14, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 20, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1410 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Mar 14, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1410.

SYSTEM Mar 14, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Mar 14, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Mar 14, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Mar 14, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Mar 14, 2013 Complaint 23-1410 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.