Landlord Complaint Record: #23-1460

Crestwood Cove Apartments    |    Lisa Starr    |    Holladay    ,    Utah 84117    Landlord Complaint 23-1460

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WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.

Case Number : 23-1460 Filing Date : Mar 19, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Mar 20, 2013
Time line and details of what happened at Crestwood cove

upload Kept Private Renter Mar 19, 2013
This image was taken on 3/14/2013.

upload Kept Private Renter Mar 19, 2013
I showed this image to manager and asked if they were/are treating for Pests.

upload Kept Private RPA Mailing Center Mar 29, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Lisa Starr RENTER : Kept Private
Property Name : Crestwood Cove Apartments      
Address : 4888 Highland Circle #10 Address : Kept Private
City, State - Zip : Holladay, Utah - 84117. City, State - Zip : Holladay, Utah - 84117.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Lease Break, Deposit Return and Compensate for my Loss
Fair Resolution according to renter :
  1. Return my Deposit $400
  2. Appropriate compensation for my Loss
  3. Break my lease
  4. I have other videos and written document to corroborate my claims.

Address               :   4896 S HIGHLAND CIR APT 19
City, State - Zip   :   HOLLADAY, UT - 84117 6074.


I did basic move in inspection on the morning of 31 Jan 2013 and moved in in the afternoon. While i was doing my move in inspection i asked the manager if this apartment has any pest problem. She said NO. On night of 2/1/2013 i saw white powder underneath my both bathroom and kitchen sink. I didn't get good feeling so i took a picture and showed it to the manager and again asked if they were/are treating for any kind of pests. The manager again said that there were no problems. Then i unpacked my belongings on (saturday and sunday) 2/1/2013-2/2/2013 with the help of my Girl friend. On Wednesday she told me that she has rashes on her body and signs of bites (i have picture). On Thursday night, I saw few (4) tiny little insects crawling on my bed. I took picture and googled if they were bedbugs. Alas, they were bedbugs. I went to the manager and told her that my unit is infested with bedbugs. They started spraying my apartment but i would see few dozens every night. I started getting sick from the chemicals they were spraying in my apartment. I asked them to transfer me to different unit because i couldn't live in the apartment seeing more than dozens of bedbugs and smell of the chemical. Manager told me that they don't have any Units available at that time ( This is a lie i can prove it ). I also asked/requested them to break my lease, since they hide/withhold the pest history in the unit( i can prove). I continued to suffer from bed bugs and the stress associated with it. Then the management decided to give me $50 off of march rent for the trouble i am going through and they also told me that if i break my lease i will have to pay the financial consequences of breaking the lease. So, i accepted the offer and felt helpless. I tried to avoid going to the apartment as much as i could by staying at friends place or staying at work. There has been nights where i have left the apartment at mid-night because i couldn't stay there. Just a week ago, they rented the apartment next to mine that was being sprayed for bedbugs(i can prove it). They broke that lease few days ago(I can prove it). The management first said that they would treat for 14 days after treatment started and would decide about breaking my lease, then they extended to march 8 and then march 20 and now they are saying they will decide after april 1. I started renting another place from 15, but i still have my infested belongings in the apartment. I need Help. Shiva.

From Date IP Address Response
Landlord Apr 12, 2013 Explain why you can't accept / Offer Alternative Resolution.

Renter Apr 9, 2013 I have been requesting to break my Lease not because of the reasons Management mentioned (Resident will not be released on grounds of voluntary or involuntary school withdrawal or transfer, voluntary or involuntary business transfer, loss of employment, divorce, loss of co-residents, bad health, problems with other tenants) I want my lease to be broken because: 1. THE MANAGEMENT placed me in the apartment that is infested with bedbugs. 2. Didn’t disclose that my unit was being recently treated for BEDBUGS, and again LIED/didn't disclose to me when I showed the suspicious white powder underneath my sink(for pests) the day after i moved in and before unpacking my belongings. 3. The management did this to me and has done this to another person (Casie Meyers) in UNIT 17. Management broke lease for #17 and didn’t break mine, instead threatened me for further legal and financial consequences. My lease wasn’t broken because I am an international and this is DISCRIMINATION. The management mentioned in the first sentence “She cannot authorize my entire request”. This issue is killing my professional, financial and personal life and I want this issue to be resolved ASAP. Please let me know what Management is willing to do to solve this issue. Thanks, Shiva.

Renter Apr 9, 2013 Explain why you can't accept / Offer Alternative Resolution.

Landlord Mar 29, 2013 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.

SYSTEM Mar 29, 2013 Landlord Second response dead-line April 05, 2013 has been set for complaint 23-1460

SYSTEM Mar 29, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Mar 27, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 26, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Mar 27, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Mar 20, 2013 New file uploaded by Tenant.

SYSTEM Mar 19, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 25, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1460 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Mar 19, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1460.

SYSTEM Mar 19, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Mar 19, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Mar 19, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Mar 19, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Mar 19, 2013 New image uploaded by Tenant.

SYSTEM Mar 19, 2013 New image uploaded by Tenant.

SYSTEM Mar 19, 2013 Complaint 23-1460 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.