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| CASE CLOSED |
MEDIATION REFUSED |
May 5, 2014 |
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| RENTAL DETAILS |
Address : 2209 Balboa Rd
City, State - Zip : Austin, Texas - 78733. |
| COMPLAINT DETAILS (from renter) |
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Upon viewing the house i rented from my landlord, i explained that my sister and her medium sized dog would be staying with me for a few months. Ann said no problem, and just keep me posted on when she leaves, etc. I put my sister on the lease as "other occupants" as well as the dog. When i received the copy of lease from Ann 3 months after i signed, my sister and the dog were erased. On 3/1/13 - Ann accused me of housing a "dangerous dog" - and through much fighting and me having to hire an attorney and pay attorney fees, Ann decided to evict my sister and her dog. I have had continuous issues and harassment from Ann since this day. She has called me, yelling, hanging up on me, repeatedly threatening me of eviction if i don't comply with every demand she places. I paid March rent with a personal check, as i always have, and Ann decided to go to my personal bank to cash it, and with their policy, any check over $500 they have to call the member to verify, which they did. I approved the check, then received a call from Ann, YELLING at me that my check bounced, which was not the case. The bank tellers were even shocked by her demeanor and lack of respect. She ultimately cashed the check. Then emails me that cash or money orders are only accepted from now on. There are many more details to this which I will add later. April 1st comes, I go to my bank to get a money order, which they provide me. I put it in Ann's mailbox as instructed, and she emails me 6+ hours later with a horrible email, bashing my character and harassing me, telling me the money order i provided is NOT a money order. I emailed her back stating i was leaving work to go pick up my money order, to replace it with cash. I showed up to her house "while video taping everything from my phone" and asked for my check back, she refused to give it to me, and slammed the door in my face. she was holding my money ransom, and stated that she "wanted rent" but would NOT accept the money order she had. So, I called Travis County Sheriffs Department to come assist. They could not make her give me back my money, ultimately having to file a police report which i have on file. I had a friend of mine meet her in exchange for the money for the money order. She signed a receipt from my friend, but i refuse to see her in person without a witness. i want her to leave me alone, or let me out of my lease with no penalty and my deposits returned. she should not be able to rent homes to anyone!
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| INVESTIGATING AGENT - REMARKS (9) |
| Agent |
Date |
Response |
| SYSTEM |
May 5, 2014 |
REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed. |
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| SYSTEM |
Apr 6, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 12, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1658 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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| SYSTEM |
Apr 6, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1658. |
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| SYSTEM |
Apr 6, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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| SYSTEM |
Apr 6, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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| SYSTEM |
Apr 6, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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| SYSTEM |
Apr 6, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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| SYSTEM |
Apr 4, 2013 |
Complaint 23-1658 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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