Landlord Complaint Record: #23-1881

101 West 106th street    |    ELH Management LLC    |    Brooklyn    ,    New York 11217    Landlord Complaint 23-1881


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CASE CLOSED FORCE REQUIRED Nov 30, -1


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1881 Filing Date : Apr 25, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Apr 25, 2013
Attached please fid the 2 photos to prove the existence of the bug and me reaching to the property manager the very next morning (although even after the phone call no one get back to me)
upload Kept Private RPA Mailing Center Apr 27, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Jul 19, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : ELH Management LLC RENTER : Kept Private
Property Name : 101 West 106th street      
Address : 98 Rockwell Place Address : Kept Private
City, State - Zip : Brooklyn, New York - 11217. City, State - Zip : new york City, New York - 10025.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Reimbursement for RPA fees
  2. Reimbursement for purchases of bed bugs treatment (sprays, powder etc),
  3. Bed bug treatment / exterminator / pest control service

RENTAL DETAILS
Address               :   101 west 106th street #4e
City, State - Zip   :   new york City, New York - 10025.

COMPLAINT DETAILS (from renter)

On Monday 4/22/13 I saw a single bed bug in the common area - in the hallway while reaching for the mail. Last night, Wednesday 4/24/13 while sitting and studying on the bed at 3 am I saw pretty large bug sitting on my pillow. He didnt move and it was pretty easy to kill it. The blood sprayed when I smashed it. I put it into the ziplock. I checked my bedding, around the bed and everywhere I could in my bedroom for any black , brown and red spots. I never had any problems in the apartment but the building itself its pretty dirty with rats running in the basement and just outside of the front door, garbage flying in the front etc. The management gets many tickets from the sanitary inspection. Regardless, I check my apartment for roaches and bed bugs pretty often since I live in NYC. I m clean and change my sheets every week so I would see anything in the past. I was checking the apartment until 6 am that night. The very next morning I called the management if they can send me the exterminator or someone to confirm the problem. I also emailed my property manager. I didnt hear from anyone for the entire day. I went to the pest control store to confirm that the bug I killed was a bed bug, They did. I bought all the necessary sprays, mattress cover, alcohol and powder. Stayed home and washed everything, dried, steamed, vacuumed, sprayed you name it. Still no word from the management. I would like the landlord to hire professionals to inspect and treat my apartment. Thank you.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (22)
Agent Date Response
SYSTEM Jul 29, 2013 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Jul 29, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jul 19, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: July 26, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-1881 is pending final notice and response from landlord.
SYSTEM Jul 19, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jul 17, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 16, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jul 17, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jul 9, 2013 Case 23-1881 is re-opened by System.
SYSTEM May 26, 2013 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM May 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM May 16, 2013 Landlord Second response dead-line May 23, 2013 has been set for complaint 23-1881
SYSTEM May 16, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM May 5, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 04, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM May 5, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Apr 27, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Apr 27, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 03, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1881 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Apr 27, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1881.
SYSTEM Apr 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Apr 27, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Apr 27, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Apr 27, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Apr 25, 2013 New image uploaded by Tenant.
SYSTEM Apr 25, 2013 Complaint 23-1881 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.