Landlord Complaint Record: #23-2048

Iron Hill Apartments    |    Stephanie    |    Newark    ,    Delaware 19702    Landlord Complaint 23-2048

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 23-2048 Filing Date : May 13, 2013
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center May 15, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Stephanie RENTER : Kept Private
Property Name : Iron Hill Apartments      
Address : 2A4 Burleigh Court Address : Kept Private
City, State - Zip : Newark, Delaware - 19702. City, State - Zip : Newark, Delaware - 19702.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Building Bed Bug Problem
Fair Resolution according to renter :
  1. I will pay my rent when I have a certificate stating my building is bed bug free. reimbursement of my funds spent

Address               :   23 GENEVA CT APT B4
City, State - Zip   :   NEWARK, DE - 19702 2619.


Neighbors upstairs had bed bugs for over 8 months. Apparently they had been treating the problem themselves. About a month ago I was given a paper saying I had to prepare my unit for "preventative treatment' because I am below the infested unit. I was given less than 24 hours - although the property manager pre dated it for 72. Only myself and one other person in the building were being given treatment. The hallway, 3 other units and laundry room were not being treated. The bug man inspected my apartment and I DID NOT HAVE THEM. After treatment the bug man returned to do a 2nd treatment [last Thursday] in the infested unit upstairs. The day before my son found a bed bug on his neck. I showed it to the bug man and he said I needed to prepare for an intensive treatment - to be applied tomorrow at 8 am. He would not say the bugs came from upstairs. But his partner told me the people in the infested apartment had failed to comply with the demands of treatment. I told management that they were not complying and that they had an obligation to check into it and at least warn the others in the building. Instead they chose to put me and everyone else at risk by down playing the situation which Is in THEIR BEST INTEREST to do so. It is not in the best interest of me and my fellow tenants. I believe this is a very unstable situation and I can not trust my neighbors upstairs. I have been here 9 years so I feel I know when I am being lied to. Now the management did say if the people upstairs did not comply the bug man would file a paper saying so. But here again - it is in the interests of Iron Hill and the bug man to keep things quiet. Seriously? I do not trust the management, the bug man or my neighbors upstairs. I will not pay rent until I know for certain that this building is habitable. As far as I am concerned chasing bed bugs from one unit to the next doesn't constitute habitability.

From Date IP Address Response
Renter May 21, 2013 Chris told me the upstairs neighbors DID NOT comply. But that FACT aside, I do not think I should be responsible for the costs I incurred to comply. Also Zach can only guarantee that the bugs are gone if the tenants say they are. And as research indicates two chemical treatments seldom work on a bad infestation which IT WAS. I have doubts my life here is bug free. And I want to know why I had any costs to begin with.

Renter May 21, 2013 Explain why you can't accept / Offer Alternative Resolution.

Landlord May 21, 2013 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM May 23, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM May 22, 2013 Case has been closed by Tenant request. Case has been dropped.

SYSTEM May 22, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM May 15, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.

SYSTEM May 15, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 21, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2048 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM May 15, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2048.

SYSTEM May 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM May 15, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM May 15, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM May 15, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM May 13, 2013 Complaint 23-2048 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.