Landlord Complaint Record: #23-2172

SIgnature Place Apartments    |    Shana Beaudoin    |    West Des Moines    ,    Iowa 50266    Landlord Complaint 23-2172

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-2172 Filing Date : May 30, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center May 30, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Shana Beaudoin RENTER : Kept Private
Property Name : SIgnature Place Apartments      
Address : 210 S Prairie View DR Address : Kept Private
City, State - Zip : West Des Moines, Iowa - 50266. City, State - Zip : West Des Moines, Iowa - 50266.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Descrimination against Family
Fair Resolution according to renter :
  1. Written apology and disount on Julys rent.

Address               :   210 S prairie view DR APT #227
City, State - Zip   :   West Des Moines, Iowa - 50266.


Moved into APT in June of 2013 Within 1 month I went to the front office because I was concerned about how loud my little kids are in the apartment (running around and being kids) I said, that the neighbors below me seem to be very angry and I talked about how I wanted them to let me move so that I could get a place better suited for my family and that wouldn't disturb my neighbors: I went and talked to the neighbors and explained the situation and that I tried to get out of the lease. My neighbors then told me that they had complained to the apartments already and the landlords option to them was to A. ) Switch apartments with us..(Neither of us wanted that) or B.) They would let them out of there lease I went back and asked why they just wouldn't let us out and they said that I would have to pay thousands of dollars to do so..(Then the two girls mentioned how I shouldn't worry about it anyways because the neighbors are mean anyways.) 5 months go by and I get a noise ordinance complaint on my door as well as a warning NOT to put potato peels in my garbage disposal??? That's the first time they threatened to evict me. I called the office, I said..why am I getting this warning when I HAVE COME TO YOU 3 TIMES ABOUT THIS. They told me that they had to do it and not to worry and as long as my kids are quite between 10pm and 10 am I would be fine. Called twice after that trying to get out of lease. We even asked if the property company owned townhomes. THEY DO BUT WOULDNT LET US OUT TO TRANSFER LEASES.. Again, the people are mean don't worry about it they said. My lease is up July 31st, my wife and I bought a house and submitted our 60 day notice which the office received. Today, I get a 3 day notice to cure on my door sighting that AGAIN I have been complained on about my KIDS an that I cant dump chicken noodle sup down my garbage disposal??? And if I cant fix it they WILL evict me and my family and that they have the right to do so anytime in the next 6 months if they choose to do so. This is wrong. 1.) Im the one that went to them BEFORE they even knew it was an issue. 2.) I have tried 7 time to switch places within the same company and they told me no. 3.) Ive already turned in my 60 day notice 4.) I have NEVER been late on rent I feel strongly that this is harassment and feel that I now need help. MY lease is up the 31st of July and I have movers showing up the 3rd of July to move me. Please help.

From Date IP Address Response
Renter Jun 5, 2013 1.Resolved.

Agent Date Response
SYSTEM Jun 5, 2013 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Jun 5, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM May 30, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 05, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2172 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM May 30, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2172.

SYSTEM May 30, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM May 30, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM May 30, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM May 30, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM May 30, 2013 Complaint 23-2172 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.