Landlord Complaint Record: #23-2479

Bixby Country Club Apartments    |    Faith/Gary Larson    |    Rolling Hills Estates    ,    California 90274    Landlord Complaint 23-2479


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CASE CLOSED UNRESOLVED Nov 30, -1


UNRESOLVED COMPLAINT: Despite mediation efforts; neither party could reach an agreement that was accepted by the other party.
 



Case Number : 23-2479 Filing Date : Jul 10, 2013
Investigating Agent : Kept Private Case Disposition : Unresolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 16, 2013
These pics have already been sent to Pacific Home builders
upload Kept Private RPA Mailing Center Jul 12, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Jul 25, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Faith/Gary Larson RENTER : Kept Private
Property Name : Bixby Country Club Apartments      
Address : 42 Peninsula Center Drive Address : Kept Private
City, State - Zip : Rolling Hills Estates, California - 90274. City, State - Zip : El Segundo, California - 90245.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problems
Fair Resolution according to renter :
  1. Refund of $ 201.67

RENTAL DETAILS
Address               :   4142 ELM AVE UNIT 203
City, State - Zip   :   LONG BEACH, CA - 90807 2751.

COMPLAINT DETAILS (from renter)

I rented an apartment at the Bixby Garden apartments (4142 Elm Ave #203, Long Beach, CA 90807. I moved out on June 1, 2013. Before I left the apartment I asked the manager to conduct a walk through with me and he declined citing that he had a company and that the owner would call me. I never received a call from the owner. Instead, 2 weeks later I received a check with a partial refund of my deposit back. I was charged for 1 day of rent for June 1st, cleaning costs and carpet cleaning costs. Per the state of California, the tenant is not to be charged for cleaning cost unless it's to restore the unit. Also the tenant is not to be charged for carpet cleaning unless there is damage as it is considered normal wear and tear. Before I left the apartment I had the apartment professional cleaned and took pictures of the apartment along with pictures of the carpet. I also don't understand why i was charged for 1 day of rent. I have reached out to the owner via certified mail and phone to no avail. I am asking that the costs that I incurred (which are the management’s/owner's responsibility) be refunded to me.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Jul 16, 2013 129.179.0.116 Gary went into my apartment on more than one occasion without letting me know or the reason why he entered. He did leave a notice to review the apartment which was ridiculous because it proposed that the unit be inspected for cleanliness before I leave. I didn't have the unit clean until I had the boxes moved out of the unit. How can you inspect with 50 boxes lying around. Furthermore, there was a document left on the counter stating what I needed to do before leaving. It stated to spackle the walls (which I did) and to make sure the unit was clean, (bathrooms, kitchen, etc) which I did. I had the unit professionally cleaned. I have pictures included to prove this fact. if I was to be charged for rent on June 1st, I should have been notified that I need to be moved out by 5/31. Never in the history of renting has a landlord or property management company ever charged me for leaving on the 1st of the month. In fact that is when most tenants move out. With regard to the blinds, How do I know that the blinds were not damaged by the carpet cleaning company? The blinds are very cheap and I've replaced them before out of my pocket. The couch was removed well before I moved out. It was removed 3 weeks before I moved out. If the Pacific home builders incurred a cost, this should've been brought to my attention. I called Gary long before I moved out regarding the couch and he made no mention that he had to pay for it when it was finally removed. In terms of the carpet being cleaned, management HAS to clean the carpet and the apartment for the next tenant. Per California Law, the previous tenant is not responsible for those charges unless there is damage or the unit is beyond wear and tear. That is not the case. There were problems from day one when I moved in; noise, plumbing, building not being clean...etc. My master bathroom kept being filled with the neighbor's used bath/shower water and the guest bathroom was filled with water that contained feces and urine. This happened twice and I should've called the health department when I had the chance. There was a huge dirt stain in the dining room area and had to call the landlord several times when I first moved in the have it removed. He advised me the carpet was just cleaned and he didn't think the "boss" (Faith) would approve. So basically, I was expected to shut up and not complain about anything. Also, there are signs posted regarding smoking in the building and people still smoke outside and it's not enforced. Every problem, the noise and the plumbing was always made to be the tenant’s responsibility. it was NEVER the management’s responsibility. I never got any assistance on anything until I complained more than once or left several messages for Faith. Gary has had to apologize on several occasions for his less than professional behavior and i have the emails to prove that. These people think they can treat tenants any way without regard to the law. From my understanding, the couch was picked up by someone other than the city of long beach. The couch was in the alley so how would they know who to charge?? I have sent Faith/ Pacific home builders pictures of the unit so she is well aware that the unit was left clean. They are trying to get the previous to pay for cleaning. I tried to scan the photos but I have already mailed this to Fath/Pacific home builders and got no response until now.
Renter Jul 16, 2013 129.179.0.116 Explain why you can't accept / Offer Alternative Resolution.
Landlord Jul 14, 2013 108.23.93.132 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Aug 4, 2013 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Aug 4, 2013 The case has received a disposition of: 'Unresolved' Neither party was able to reach an agreement or resolution.
SYSTEM Jul 25, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: August 01, 2013by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2479 is pending final notice and response from landlord.
SYSTEM Jul 25, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jul 16, 2013 New file uploaded by Tenant.
SYSTEM Jul 12, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 18, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2479 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 12, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2479.
SYSTEM Jul 12, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 12, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 12, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 12, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 10, 2013 Complaint 23-2479 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.