Landlord Complaint Record: #23-2706

Indigo Park apartments    |    Jennifer Miller    |    Baton Rouge    ,    Louisiana 70810    Landlord Complaint 23-2706


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CASE CLOSED MEDIATION REFUSED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-2706 Filing Date : Aug 13, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Aug 26, 2013
Located all over unit. Bites are frequent
upload Kept Private Renter Aug 26, 2013
Ants present in couches and under mat
upload Kept Private Renter Aug 26, 2013
Ants found in ALL toys and under childrens playmate. 7 week old child present.
upload Kept Private Renter Aug 26, 2013
On and in childrens toys/play area
upload Kept Private Renter Aug 26, 2013
On and in childrens toys/play area
upload Kept Private Renter Aug 26, 2013
On and in childrens toys/play area
upload Kept Private Renter Aug 26, 2013
On and in childrens toys/play area
upload Kept Private Renter Aug 26, 2013
On and in childrens toys/play area
upload Kept Private Renter Aug 26, 2013
killed by bug spray(repeatedly)
upload Kept Private Renter Aug 26, 2013
killed by bug spray(repeatedly)
upload Kept Private Renter Aug 26, 2013
killed by bug spray(repeatedly)
upload Kept Private Renter Aug 26, 2013
killed by bug spray(repeatedly)
upload Kept Private Renter Aug 26, 2013
killed by bug spray(repeatedly)
upload Kept Private Renter Aug 26, 2013
killed by bug spray(repeatedly)
upload Kept Private Renter Aug 26, 2013
killed by bug spray(repeatedly)
upload Kept Private RPA Mailing Center Aug 15, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Jennifer Miller RENTER : Kept Private
Property Name : Indigo Park apartments      
Address : 11959 Nicholson Drive Address : Kept Private
City, State - Zip : Baton Rouge, Louisiana - 70810. City, State - Zip : Baton Rouge, Louisiana - 70810.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bug Infestation
Fair Resolution according to renter :
  1. Recover hotel rental due to inhabitable apartment, recover losses for damaged furniture& toys. Terminate lease

RENTAL DETAILS
Address               :   11959 Nicholson Drive #14101
City, State - Zip   :   Baton Rouge, Louisiana - 70810.

COMPLAINT DETAILS (from renter)

Since the time of move in my family has been over run with bug infestation(spiders, mosquitoes, ants). The unit is uninhabitable and we have had little success going through the apartments complaint and maintenance request protocols. July 2nd we gave birth to a baby boy who is now being snacked on as well by the critters.This is of great concern to us due to his young age and frail immune system. Most recently we have taken on an ant hill about as big around as a truck tire and over 1 foot high. These insects have also made their way into our home. They are now in all our furniture as well as our children's cloths and toys. We simply don't know what to do and as of tonight 13 August, we have taken up residence in a local hotel. The apartment manager is absolutely no help and tells us that this is Louisiana and bugs are part of the deal. My wife is from Louisiana and I have been here a long time. We are very aware of the indigenous bugs but have never before had to share our home with critters on this level. Please help us or point us in the direction of someone who can if at all possible. Thanks in advance.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Aug 26, 2013 68.11.222.46 Bug infestation is still present. Photos filed.
Renter Aug 26, 2013 68.11.222.46 Explain why you can't accept / Offer Alternative Resolution.
Landlord Aug 22, 2013 70.168.195.66 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (32)
Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 26, 2013 New image uploaded by Tenant.
SYSTEM Aug 23, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 22, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Aug 23, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Aug 15, 2013 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 42027807
SYSTEM Aug 15, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Aug 15, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 21, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2706 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 15, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Indigo Park Apartments
11959 Nicholson Drive
Baton Rouge, Louisiana 70810

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42027807
SYSTEM Aug 15, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2706.
SYSTEM Aug 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Aug 15, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 13, 2013 An email confirmation was sent to the tenant at 08-13-2013. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 13, 2013 An email confirmation was sent to the tenant at 08-13-2013. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 13, 2013 CONFIRMATION OF COMPLAINT: A complaint about Bug Infestation has been filed pertaining to 23-2706 or Indigo Park Apartments located in Baton Rouge , Louisiana 70810. Case is pending mailing confirmation.
SYSTEM Aug 13, 2013 Complaint 23-2706 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.